La Reina de Gran Via

Property class: 3

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Located close to Puerta del Sol and Thyssen-Bornemisza National Museum, La Reina de Gran Via has plenty to offer. Stay connected with free in-room WiFi.

Reviews

4.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Kitchen

Room options

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Showing 2 of 2 rooms

Comfort Apartment, 3 Bedrooms

  • 58 sq m
  • 3 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 Large Twin Bed

Comfort Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, La Reina de Gran Via is in the entertainment district and near a metro station. Lope de Vega Theatre and National Prado Museum are cultural highlights, and some of the area's notable landmarks include Puerta del Sol and Royal Palace of Madrid. Check out an event or a game at Bernabéu Stadium, and consider making time for Museo Nacional Centro de Arte Reina Sofía, a top attraction not to be missed. Visit our Madrid travel guide
Map
Reina 23-25, Madrid, 28004

What's nearby

  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    2 min walk - 0.2 km
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    6 min walk - 0.6 km
  • An art gallery with a large classical painting on the left wall and several smaller framed artworks on the right.
    Thyssen-Bornemisza National Museum
    8 min walk - 0.7 km
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    11 min walk - 1.0 km
  • A grand historic building with classical architecture, featuring columns, statues, and a dome.
    Royal Palace of Madrid
    16 min walk - 1.4 km

Getting around

  • Gran Via Station
    3 min walk
  • Madrid Recoletos Station
    13 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    24 min drive

Restaurants

  • Steakburger Bar (Gran Via)
    1 min walk
  • Hundred Burgers
    1 min walk
  • Mercado de la Reina
    2 min walk
  • Museo Chicote
    1 min walk
  • Oink Jamón Ibérico
    1 min walk

About this property

La Reina de Gran Via

  • Hotel near Puerta del Sol
  • Located close to Thyssen-Bornemisza National Museum and Lope de Vega Theatre, La Reina de Gran Via has plenty to offer. Stay connected with free in-room WiFi.
  • Other perks include:
    • A roundtrip airport shuttle (surcharge), express check-out, and smoke-free premises
    • Tour/ticket assistance and an elevator
  • Room features
  • All guestrooms are individually furnished, and include amenities such as free WiFi, safes, and sound-insulated walls.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and shampoo
    • Kitchens, full-sized refrigerators/freezers, and microwaves

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Frequently asked questions

Is La Reina de Gran Via pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 29 per pet, per night. Service animals are exempt from fees.

What time is check-in at La Reina de Gran Via?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 10:00 PM–midnight for a fee.

What time is check-out at La Reina de Gran Via?

Check-out is at 11:00 AM.

Does La Reina de Gran Via provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 35 per vehicle applies.

Where is La Reina de Gran Via located?

Located in Madrid Centro, this hotel is within a 10-minute walk of Puerta del Sol and Thyssen-Bornemisza National Museum. Lope de Vega Theatre and Plaza Mayor are also within 15 minutes. Gran Via Station and Sevilla Station are within a 5-minute walk.

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Reviews

La Reina de Gran Via Reviews

4.8

5.4

Cleanliness

5.0

Location

5.6

Staff & service

4.4

Property conditions & facilities
Rating 10 - Excellent. 3 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 11 out of 25 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a scam. The property is in bad condition and unclean. The service is the worst I have seen ever, the room is dirty and the sheets are even worse. The only good thing is outside as the location is good. As per the price I paid this is one of the worst experiences I have ever had.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location is close to everything to eat and shop BUT the apartment itself isn't very clean. The kitchen light doesn't work, no microwave, not very clean when we arrived. As well as no toilet paper, no paper towels, no soap was provided so keep in mind you have to go out and get the basic necessities.
Stayed 7 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Most historical and touristic atractions are within a 15 min. walkable distance. Although in the middle of a hive of social life, the property is really quiet and peaceful. Lots of stores and restaurants close by. Main communication arteries are also close by.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I believe Carlos did an amazing job with his room! This is in such a great location that you can walk anywhere in Madrid or take the metro which is also conveniently located near by. I will definitely be coming back. I appreciate everything you did for us Carlos! I had such an amazing time and the local food spots were amazing as well!
Stayed 3 nights in Oct 2022
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Entrance was dirty, poor illumination, area not good
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mauvaise service, non confortable
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The description that showed in the page isn’t accurate with the condition of the place and there were some things missing from the description
Stayed 3 nights in Dec 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not trust this hotel. They are nasty.

The room was completely different from the picture; even the address was different. I communicated with the phone number indicated in the description, and he gave me a very basic room in an old building in a nasty place. I felt very disappointed.
Stayed 3 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is worst of the worst. Constant power outages every 10 minutes due to electrical issues and you have to keep turning the circuit breaker back on in order to have power. Management tried to blame it on the rain, but ALL other surrounding places had electricity. Also water damage in which the bathroom ceiling is about to fall, bad smell, poor lighting and ventilation, broken window glass, no internet/WIFI (doesn’t work). Very dirty and out dated. I hate leaving a bad review, but it’s not fair that anyone has to deal with such place and people must be warned. We just left with minutes to another place. Thank you Orbitz/Expedia for assisting us with a replacement property within minutes. We also took photos & video incase the property management tried to deny. That’s why they only have one photo of the property online.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
el piso fue cambiado, no nos gusto,y nos ayudaron con otro piso con una ubicacion inmejorable... el piso mucho que mejorar... como recomendacion.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unos pasos de gran vía muy céntrico todo y fácil acceso
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible este hotel

Pésimo lugar. Infestado de chinches y además se les pidió apoyo todo mundo dice que hay que Mandar un correo que sigo esperando comstesten hasta ahora. O verdad que me extraña que hoteles lo tenga como opción.
Stayed 6 nights in Dec 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Het aller slechtste ervaring

Het was eigenlijk geen hotel, maar een vreselijke kamer die tot zogenaamd hotel was gemerkt. (vieze stank en riolering geur enz) alles wat op de afbeeldingen te zien is, is nep. Heel moeilijk te vinden. De zogenaamd enig hotel personeel leek absoluut niet net en aangenaam. Op het eerst gezicht leek hij te twijfelen of WIJ geen controle waren. Toen hij wist dat wij in de maling waren genomen kwam hij te Voorschijn. En hij heeft onze indentiteit inefficiënt met zijn telefoon vastgelegd.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Globalement assez décevant...

L'appartement est très bien placé, et propre bien que plus petit qu'annoncé. Pas de restaurant, c'est un immeuble d'habitation. L'accueil est aimable, mais exclusivement en espagnol (et non en anglais / francais comme annoncé). La salle de bain est très bien. Cuisine ok, mais pas d'endroit où manger. La rue est très bruyante (bar juste dessous), ce qui ne serait pas un probleme si les volets fermaient (un completement cassé et un qui a refusé de se refermer au bout de 2 jours). Idem pour les fenêtres, la moitié etaient cassées, et ne tenaient que grace à un petit loquet, qui les laissait s'ouvrir d'un bon cm. Même problème avec la porte d'entrée. La serrure a été remplacée par un petit verrou, et baille donc énormément. Ce n'est pas securisant, d'autant que le coffre annoncé est inexistant. Les photos ne correspondent pas, ce n'est pas le même appartement. Rapport sualite prix assez mauvais, et surtout ca ne correspond pas à ce qu'on nous avait vendu...
Première chambre. Deux lits, une fenêtre qui ferme mal et un volet capricieux.
Salle de bains, très bien, avec fenêtre.
Fenêtre de la première chambre.
Seconde chambre, un lit. Deux fenêtres dont une qui ferme mal et dont le volet ne ferme plus du tout.
Stayed 7 nights in Apr 2023
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Muy básico

Piso muy muy pequeño y viejo. Para solo dormir está bien. Para hacer un poco de vida, imposible. El agua caliente solo sale hirviendo y no hay suficente para 5/6 personas seguidas.
Stayed 4 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Кошмар в центре Мадрида

Запущенная квартира в полуподвальном помещении. Полноценная одна спальня, вторая за перегородкой. Грязь и вонь. Мах 30 кВ. Оплатив всю стоимость проживания, смогли продержаться в этом подвале пару часов. Деньги не вернули. Отвратительная квартира , как и ресурс , который размещает непроверенную информацию
Stayed 5 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es una estafa

No es un hotel como indican En un departamento muy pequeño en un edificio Tenía la cama rota y las condiciones de ventilación y luz pésimas No corresponde en absoluto a lo ofrecido ni al precio alto solicitado
Stayed 5 nights in Oct 2019
Verified review

2/10 Terrible

Stayed 1 night in Jun 2026
Verified review

8/10 Good

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Disliked: Room comfort
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019