"The hotel was a major highlight of our trip! The best aspects were the amazing view of the Haram and the excellent access to it. The room was clean, comfortable, and well maintained, and the overall service was good. Breakfast was fantastic, with a great variety of options. The two Musallas; one on the 29th floor and another on S2. They were helpful especially for catching Jammah when waking up late, as it takes ~ 10 minutes to reach the Haram.
There are a few areas that could be improved. The breakfast staff could benefit from additional customer service training. For example, when I requested milk, I was given hot milk. When I asked for cold milk, the waiter simply pointed to the table and walked away, leaving the hot milk there.
I was excited to know they have health center with a hot tub, sauna, and a large exercise room equipped with a few machines. Unfortunately, both the hot tub and sauna were cold during our visit. A staff member came to check on us, apologized, and invited us to return, which we appreciated. However, we were leaving that day.
Another issue, I visited the recitation to arrange for late checkout and a 1 pm was appr, our room key stopped working at 12 PM.
Finally, the elevator system can also be confusing, so it helps to learn the routes and stick to them.
Overall, it was a fantastic stay, mainly because of the exceptional location and easy access to the Haram. With a few improvements, this hotel could be even better!"