외관

이게론 호텔 말라가, 쿠리오 컬렉션 바이 힐튼 여행 후기

5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 237개 이용 후기 중 128개" "
평점 8 - 좋아요. 237개 이용 후기 중 68개" "
평점 6 - 괜찮아요. 237개 이용 후기 중 28개" "
평점 4 - 별로예요. 237개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 237개 이용 후기 중 4개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Dominik

2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 15일
Dear Sam,We would like to thank you for sharing us this lovely review.We are glad to see that you had an amazing time at Higuerón Resort and we hope to see you again soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Gaynor

2024년 1월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 2월 1일
Dear Gaynor,Thank you for sharing us your lovely score.We are glad to see that you had an amazing stay with us and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 17일
Dear Caroline,We thank you for sharing us this lovely score.We are glad to see you enjoyed your stay and hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Patrick

2024년 1월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 10일
Dear Patrick,Thank you for sharing us your lovely score.We are glad to see that your stay was an enjoyable one and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

6/10 - 괜찮아요

Juan

2023년 12월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2024년 1월 22일
Estimado Juan,Muchas gracias por tomarse el tiempo de compartirnos su valoración.Tenemos la sensación por su valoración de que puede haber echado algo en falta durante su estancia y no tenemos constancia de ningún incidente durante su visita. Sin embargo, en Higuerón Resort creemos que siempre hay margen de mejora y nos gustaría conocer más acerca de su experiencia, con el fin de identificar áreas que puedan necesitar mayor atención por nuestra parte. Estaríamos muy agradecidos si pudiera contactar con nosotros para compartir con más detalle las razones de su reseña contrastada.Gracias de nuevo por compartir su valoración con nosotros a través de Expedia.Atentamente,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

ROCIO GUADALUPE

2023년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 12월 28일
Estimada Rocio,Agradecemos mucho su valoración perfecta después de su visita a Higuerón Resort. Es un placer ver que ha disfrutado mucho de su estancia con nosotros y esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Johan

2023년 11월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 12월 28일
Dear Johan,We thank you for sharing us your review after your stay at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Harri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect hotel for sport holiday
2023년 11월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2023년 11월 28일
Dear Harri,Thank you for sharing your impressions of your recent stay at Higuerón Resort. We are thrilled to read that you enjoyed our sports facilities.Look forward to welcoming you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Kirsi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2023년 12월 28일
Dear Kirsi,We thank you for sharing us your score after your visit at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 - 너무 별로예요

paolo

좋아요: 청결 상태
Assolutamente rumoroso. Si sentiva tutto da camera adiacente e da strada. Inaccettabile per un hotel che dovrebbe essere di livello!
2023년 11월에 1박 숙박함
답변 제공: GEX 님, 2023년 11월 24일
Dear Mr Paolo SelmiWe are sorry you did not enjoy your stay with us, if you found the room noisy, you could have come to the main reception and we would have changed the room for you.Please accept our apologies.Kind RegardsGuest Experience Team

10/10 - 훌륭해요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 11월 18일
Dear Stefan,Thank you for choosing Higuerón Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon !Kind Regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

John

단체 여행
Olimme ystävien kanssa liikkeellä, mutta hotelöi oli niin kiva että otettiin vapaapäivä ja nautiskeltiin hotellista ja sen tarjonnasta.
2023년 10월에 5박 숙박함
답변 제공: GEX 님, 2023년 10월 21일
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Kindest Regards Guest Experience Team

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gracias Samantha Por cuidarnos tan bien. Ha sido un placer volver a vuestra casa, como siempre todo un acierto.
2023년 10월에 1박 숙박함
답변 제공: GEX 님, 2023년 10월 21일
Estimada Silvia, Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort. Es un placer recibirle en nuestro Resort. Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 - 너무 별로예요

Nataliya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wir haben die Zimmer nicht bekommen und das Geld wurde nicht zurück bezahlt. Werden uns rechtliche Schritte überlegen.
2023년 9월에 10박 숙박함
답변 제공: Guest Experience Team 님, 2023년 10월 20일
Dear NatalyaI have checked your reservation and the reason you were charged is because you had a non refundable fee, this means the reservation price is lower than normal as it's something you cannot cancel.Kind Regards

8/10 - 좋아요

Heikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hyvä resort hotelli
Hyvä aamiainen, erinomainen kuntosali ja muut oheispalvelut (hieronta, jooga, jumpat jne). Häiritsevää joka puolella soiva klubi beatilla jumputtava musiikki, joka kuului uima-allasalueelta myös huoneeseen. Kyseinen musiikki oli aina päällä kaikissa baareissa ja ravintoloissa. Sama nauha päivästä toiseen.
2023년 10월에 7박 숙박함
답변 제공: GEX 님, 2023년 10월 12일
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successKindest RegardsGuest Experience Team

4/10 - 별로예요

Richard 님, Fort Lauderdale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not any resemble to the resort style hotel and amenities. We got to hotel late after 8 pm and decided to eat at 10 pm and all the restating the hotel were closed we had to order room service. The room was very small and the bed was so hard, had the worst night of our entire trip with not beign able to get comfy and the room would get hot during the night. Like I said earlier the resort is beautiful but the room accommodations very poor.
2023년 10월에 1박 숙박함
답변 제공: GEX 님, 2023년 10월 12일
Dear GuestWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Yours SincerelyGuest Experience Team

6/10 - 괜찮아요

Salah

좋아요: 숙박 시설 상태 및 시설
No store on premises. Shuttle hours changed during my stay without notice. Long walk to the beach and restaurant. Must take taxi or Uber from the beach if you miss the shuttle. Cafe opens late. Charges for early checkin - most US flights arrive in the morning. No access to the spa even when you book a massage or other treatments. Food at the restaurant mediocre - best to eat at the restaurants by the beach.
2023년 9월에 6박 숙박함
답변 제공: GEX 님, 2023년 10월 12일
Dear GuestThank you for your score and comments.When you refer to store, do you mean a supermarket? If so, we do not advertise that we have one on-site, however at the top of the road we do have one. The complimentary shuttle hours change during the low season period as our Beach Club reduces their opening hours. We are really sorry to hear that you did not enjoy the experienceKindest RegardsGuest Experience Team

10/10 - 훌륭해요

Johan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 3일
Dear Johan,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Joachim

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Higueron
Skønt hotel med mange muligheder inden for motion. God morgenmad og pools. Dog syntes jeg det er underligt man skal betale ekstra for at benytte deres pool på toppen.
2023년 9월에 2박 숙박함
답변 제공: GEX 님, 2023년 10월 12일
Dear GuestWe greatly appreciate the time you spent to review your recent experience in our hotel.Our Infinity pool is an exclusive area within the hotel for over 16 years old, where you can have lunch/dinner, however balinese beds have an extra cost attached.Kindest RegardsGuest Experience Team

10/10 - 훌륭해요

Louise 님, Ballyclare

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attended a conference here recently for 5 days. Loved the king suite. Staff were amazing. Breakfast was full of choice. Everyone was very welcoming, sports facilities really good.
2023년 9월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 18일
Dear Louise,We would like to thank you for sharing us your lovely review.We are glad to read that you enjoyed your stay and had a great conference in our hotel. This is amazing for us to know that all the staff was very welcoming and that you loved our breakfast.We hope to see you back soon at Higuerón Resort.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Mathias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bästa hotellupplevelsen!
Detta vara utan tvekan en av de bästa hotellupplevelserna jag varit med om! Servicen var utomordentlig och oerhört professionell. Frukostbuffén var otrolig! Många padelbanor med världstränare och fina poolområden. Vill man till stranden så har hotellet ett tåg som åker runt i området gratis för hotellgäster. Överlag en toppenupplevelse på ett magiskt hotell! 10/10
2023년 9월에 7박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 15일
Dear Mathias,We thank you for the time you spent to share your feedback on your recent stay at Higuerón Resort, to be considered as one of the best hotels you stayed at is certainly high praise and we hope to welcome you back very soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had some issues with ac when we checked in
2023년 9월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 15일
Dear Alex,Although we would like to apologize for the inconveniences you have had with the A/C during your stay, we would like to thank you for sharing us this lovely score and your comments.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Michael

2023년 9월에 6박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 15일
Dear Michael,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena la atencion
2023년 8월에 4박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 4일
Estimado Sergio,Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort.Es un placer leer que la atención al cliente fue a la altura de sus expectativas.Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

4/10 - 별로예요

mabrouk

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
L’accueil était super désagréable le personnel pas du tout aimable j’ai pas pour habitude de laisser de mauvais commentaires mais cette fois j’ai étais déçu pas digne d’un hotel de se standing. Les chambres étaient belle mais bcp de choses ne fonctionnait pas et des prisés étaient décollés super dangereux pour de jeunes enfants.
답변 제공: Guest Experience Team 님, 2023년 9월 2일
Cher Mabrouk,Bien que nous soyons navrés de lire vos commentaires sur votre séjour au sein de notre hotel, sachez que ceux-ci ont été pris en considération et revisés par l'équipe de Direction, nous souhaitons toutefois cueillir l'occasion pour clarifier certains aspects de votre appréciation par simple souci d'exactitude des informations reportées. Votre réservation était de base pour 2 personnes, dans une chambre avec accès à mobilité réduite. Ce type de chambre est pour maximum 2 adultes et un bébé, et la loi ne nous permet pas d'accueillir plus de clients dans ce type de chambre, ni même des enfants. Avant votre arrivée, il y a eu un appel téléphonique avec notre équipe, qui vous a fait part du problème et vous a communiqué une solution, mentionnant les chambres dans lesquelles nous pouvions vous acceuillir et la différence de prix entre celles-ci et votre réservation. Cette Upgrade fut acceptée premièrement de votre part durant cet appel. Nous comprenons que vous avez éventuellement changer d'avis une fois arrivé à l'hôtel, cependant, comme expliqué avant par notre personnel, nous ne pouvions pas avoir 4 personnes, même s'il s'agit de 2 enfants et 2 adultes, dans ce type de chambre, et notre personnel ne pouvait donc que vous placer dans un autre type de logement, à un coût additionnel, qui vous avait éte mentionné au préalable, étant de plusieurs catégories supérieures.En ce qui concerne d'éventuels éléments ne fonctionnant pas dans la chambre, nous n'avons aucune note que ces soucis ont éte communiqués à nos équipes, et nous aurions apprécié le savoir quadn vous étiez présents, dans quel cas nous aurions pu vous offrir une solution afin d'améliorer votre moment parmi nous.Tout de même, nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos espérances et que la chambre ne vous ait pas plu et nous vous remercions une nouvelle fois pour votre feedback.Cordialement,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time lovely hotel and great staff. All the facilities are top notch. Only down side (i was at the sea view room) at night the water pipes (showers / toilets/ showers) are very noisy so are the room service trolleys.
2023년 8월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2023년 9월 2일
Dear Matthew,We would like to thank you for sharing us your feedback about your stay at Higuerón Resort.Although we would like to apologize for any noise disturbance you have had during your stay, we are glad to read that you still had a great time with us and that our staff and facilities did contribuate to make your stay an enjoyable one.We hope to see you back soon!Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Jacob Greve

2023년 8월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 8월 28일
Dear Mr. Greve,Thank you for taking a few minutes to share your impressions after your recent stay at Higuerón Resort. We are very happy to receive the highest score. We hope that you enjoyed your stay very much.Kind regards,

10/10 - 훌륭해요

Sharmarke

2023년 8월에 4박 숙박함
답변 제공: Guest Experience Team Higuerón Resort Málaga, Curi 님, 2023년 8월 25일
Dear Mr. Sharmarke,Thank you very much for taking the time to rate your experience with us. It is a great satisfaction for the whole team to know that we have met your expectations.We look forward to welcoming you back very soon.Kind regards,

10/10 - 훌륭해요

Gurpreet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2023년 7월에 2박 숙박함
답변 제공: Higuerón Resort Málaga, Curio Collection by Hilton 님, 2023년 8월 1일
Dear Gurpreet,Thank you for taking the time to review your recent stay at Higuerón Resort. We are thrilled to know that you liked our hotel. We hope to see you back soon.Kind regards,Guest Experience Team

8/10 - 좋아요

Lise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
God service
Dejligt hotel med mange muligheder. Ligge i rolige og skønne omgivelser
2023년 7월에 1박 숙박함
답변 제공: Guest Experience Team Higuerón Resort Málaga, Curi 님, 2023년 7월 27일
Dear Lise,Thank you for taking the time to review your stay at Higuerón Resort after visiting us. We are very glad to know that you enjoyed the surroundings and our facilities and hope that you visit us again very soon!Kind regards,

10/10 - 훌륭해요

Javier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 7월 22일
Estimado Javier,Le damos las gracias por su nota tan positiva.Es un placer ver que ha disfrutado de su estancia en el Higuerón Resort y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 7월 22일
Dear guest,We would like to thank you for sharing us your lovely score. It is always our goal to achieve maximum customer satisfaction and we are delighted to see that your holiday at Higuerón Resort was an enjoyable one.We hope to see you back soon.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Javier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
,
2023년 7월에 3박 숙박함
답변 제공: Guest Experience Team 님, 2023년 7월 19일
Estimado Javier,Agradecemos mucho su nota maxima. Es un placer ver que ha tenido una estancia agradable con nosotros y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 7월 19일
Dear guest,We thank you for sharing us your lovely score.This is amazing for us to see that you enjoyed your stay at Higuerón Resort and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Hadi

2023년 7월에 5박 숙박함
답변 제공: Guest Experience Team 님, 2023년 8월 10일
Dear Hadi,We would like to thank you for sharing us this lovely score.We are glad to see that you had a great stay at Higuerón Resort and we hope to see you back soon.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

armen 님, woodland hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I recommend staying here. Very nice.
2023년 6월에 1박 숙박함
답변 제공: GEX 님, 2023년 6월 29일
Dear GuestThank you very much for this excelent score! it's alaways nice to see that we were able to matrch your expectations and that your stay was enjoyable.We hope to see you back very soon!Kind RegardsGuest Experience Team

10/10 - 훌륭해요

Matthew John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect stay for a brilliant holiday. We will be back
2023년 6월에 6박 숙박함
답변 제공: Guest Experience Team 님, 2023년 6월 28일
Dear Matthew,Thank you very much for choosing us and for your kind words! The best reward for us is to know that we have met your expectations and managed to provide a memorable stay.We are delighted to know that you will be back, hopefully very soon! In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

DANIELA

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente hotel, aunque no está frente a la playa tiene unas vistas increíbles! El servicio incomparable, todo el personal amable y atento.
2023년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2023년 6월 17일
Estimada Daniela,¡Muchas gracias por sus palabras! Para nosotros la mejor de las recompensas es saber que hemos alcanzado sus expectativas y logrado ofrecerle una estancia memorable. Compartiremos sus amables palabras con todo el equipo y esperamos tener el placer de darle la bienvenida de nuevo muy pronto. Entretanto, reciba nuestro más cordial saludo.Atentamente,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 - 좋아요

Hannah

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2023년 6월 16일
Dear Hannah,Thank you very much for taking the time to share your score with us!We are proud to see that your experience was a pleasant one! We strive every day to provide an exceptional experience for our guests and hope to have the pleasure of serving you again very soon. In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is beautiful. Not hugely busy and staff are friendly. Breakfast is good - Despite upgrading to a duplex suite, access to the onsite spa was not included in our rate, which was really disappointing having paid £350 per night
답변 제공: GEX 님, 2023년 6월 9일
Dear GuestThank you for the time you have spent in sending your comments and the score you have sent us.Please note that our SPA is not included in the reservation price, but it does have a discount for hotel guests. Kind Regards,Guest Experience Team

10/10 - 훌륭해요

henrik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: GEX 님, 2023년 5월 31일
Dear GuestWe would like to thank you for the lovely score you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Kindest Regards,Guest Experience Team

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not living up to be a part of Hilton family
This is a business hotel, not living up to be a part of the Hilton family, the design of the shower and the toilets inside the rooms are so stupid i do not have words, after every shower the room floor was full of water, as the shower stands inside the room, and doors could not be closed. They charge 40 euro to let you have the room before 03.00, even if the room was clean and ready, they need to step up the service, better to rent a air bb in the area.
2023년 5월에 3박 숙박함
답변 제공: GEX 님, 2023년 5월 31일
Dear GuestAlthough we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please note that our check in time is 3 o'clock. Kind Regards,Guest Experience Team

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 22일
Dear Daniel,We thank you for sharing us your perfect score.This is amazing for us to see that you had a great stay at Higuerón Resort and we hope to see you back soon.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

6/10 - 괜찮아요

Tor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lyhört
Trevlig personal. Tyvärr väldigt lyhört, både från korridoren och från gatan. Inte alls den klass man kan förvänta sig.
2023년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 21일
Dear Lyhört,We would like to thank you for choosing Higuerón Resort for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

6/10 - 괜찮아요

JOSE

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Not a business friendly hotel. No printing was available in the property before a conference call and concierge poorly trained
2023년 4월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 9일
Dear Jose,Although we are sorry to read that you didn't enjoy your business trip in our hotel, we thank you for the time you took to share us your comments.However, we would like to inform that our Front Desk and Guest Service Team have an e-mail address to which you can send your documents to print.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 - 좋아요

malik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 28일
Dear Malik,We thank you for sharing us your review and hope to see you back soon.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 - 훌륭해요

Ulla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Higuerón Hotel Málaga, Curio Collection by Hilton 님, 2023년 5월 8일
Dear Ulla,Thank you for taking the time to rate your recent stay at Higuerón Resort.We are very glad to receive this score and hope to see you again very soon!Kind regards,Guest Relations

8/10 - 좋아요

henrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Higuerón Hotel Málaga, Curio Collection by Hilton 님, 2023년 5월 8일
Dear Henrik,Thank you for taking the time to review your recent stay, We are very glad to receive this score but we feel that we might have dissapointed you in certain aspects.Should you like to share additional feedback with us, please do not hesitate to contact us again.Kind regards,Guest Relations

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's hard to describe what a beautiful and luxurious experiece this hotel offers. Make sure you give yourself a few days to make use out of the ammenties and activities. Brunch was worth the price. Next time I would upgrade my room, that was the only a little lackluster part. But the grounds and the pools are extremely serene and enjoyable. Highly recommend!!
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 15일
Dear Claire,We would like to thank you for sharing us your lovely review.This is amazing for us to read that had an amazing experience at our resort. Knowing that you enjoyed everything, from our breakfast to the pools, is high praise for us.We hope to see you back soon at Higuerón Resort.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton