8 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

호텔 벨뷰 클럽 여행 후기

3 out of 5
호텔 벨뷰 클럽
Av. Pedro Mas y Reus s/n, Alcúdia, Mallorca

이용 후기

6.2
평점 10 - 훌륭해요. 964개 이용 후기 중 116개" "
평점 8 - 좋아요. 964개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 964개 이용 후기 중 285개" "
평점 4 - 별로예요. 964개 이용 후기 중 197개" "
평점 2 - 너무 별로예요. 964개 이용 후기 중 120개" "

6.0/10

청결 상태

6.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Aser Jehu

2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Louise

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful, high rise trashy accommodation. Kitchen had very limited equipment. Whilst overall clean(thanks to staff), very dated. Chipped paint everywhere. Kitchen area tiling had been overpainted but that was still flaking. Bathroom shower was a dribble. Outside areas were unkempt, again despite staff efforts - but overall the clientele were unconcerned about the environment. Pool area on first appearance was clean but on closer inspection - cigarette butts and discarded sweet/ice cream wrappers in amongst hedging. People smoking at poolside. I felt that if I had raised a complaint at the time of my stay - reception/management would not be concerned. I left location 2 nights early and found alternative location because it was so bad.
2024년 4월에 6박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 22일
Good morning, we're sorry that you didn't have the best experience. We'll take note for the future.Thank you for the feedback.

10/10 - 훌륭해요

Irene

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Instalaciones muy amplias y con muchas actividades
2024년 4월에 1박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 22일
Muchas gracias por el comentario, esperamos alojarles nuevamente

10/10 - 훌륭해요

JUAN PEDRO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fue como regalo,una estancia de fin de semana. Quedaron encantados con todo en general.
2024년 4월에 1박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 22일
Gracias por dejar una valoración tan positiva, esperamos alojarles en el futuro!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the stay, apartment was clean and tidy and well presented having everything that was needed for a comfortable stay. Facilities were great and staff really helpful and friendly. 10 min walk to the closest beach being the time of year the area was quite quiet which we had planned for, plenty to do in the local area and further afield. Would highly recommend and would happily return. We could imagine it would be very busy in the summer months though!
2024년 3월에 7박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 22일
Thank you for leaving such a positive feedback!

4/10 - 별로예요

Laura

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Estimada Laura,Le agradecemos que haya dedicado su tiempo a dejarnos su valoración.Saludos cordiales.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great base for my cycling in Majorca
Enjoyable stay at a very nice hotel. Could do with a bit of money spent on upgrade to lifts, rooms and pool area, but, don't let that put you off. The staff are fantastic.
Dawn over the lake
2023년 10월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Dear customer,thank you for leaving us a comment. Our team really appreciates your comments and it helps us to improve day by day. We take note of what you have told us so that we can continue to make progress. We hope to see you soon. Best regards.

4/10 - 별로예요

Maurice

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Teveel mensen
2023년 10월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Bedankt dat je de tijd hebt genomen om een beoordeling achter te laten. Ons resort is erg groot en we hebben altijd veel gasten die van onze faciliteiten genieten. Het spijt ons te horen dat dit uw verblijf hier heeft verstoord.Vriendelijke groeten.

10/10 - 훌륭해요

Suzanne

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 3 nights with friends our second visit this year. Had a fabulous time both at the hotel and in local area. Staff are lovely. Food was ok might have got abit repetitive if we stayed longer. Communal area’s stair wells etc could have done with a clean and didn’t really see anyone cleaning in and around the pool areas at all during the stay.
2023년 10월에 3박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Dear Suzanne, Thank you for taking the time to leave us a review. We are glad to hear that your stay here was enjoyable. We take note of your comments about the common areas. We look forward to seeing you soon. Best regards.

2/10 - 너무 별로예요

Katie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apartment was covered in ants, went to complain to be told manager won't be in for us to see. Managed to get a room change after complaining to wake up to ants all over the balcony floor. Disgusting! And rude receptionists
답변 제공: BelleVue Club 님, 2024년 4월 22일
Dear Katie, Thank you for taking the time to leave us a review. We are sorry to hear that your experience was not as you wished. We take note of what you tell us so that we can continue to improve. Our team always tries to do our best for our guests and we are very sorry that we were unable to help you at that time. Best regards.

4/10 - 별로예요

Maria de las Mercedes

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The apartment itself was really nicely decorated, but not very clean (especially the bathroom- there was chewing gum in the shower and there were bugs). The shower itself was not good. The facilities themselves were run down and the lifts sometimes didn’t work (having to take 8 floors by stairs). The personnel was unfriendly and not very kind. Plus, we were forced to pay Wi Fi (imagine paying for Wi Fi in 2023…) and it didn’t even work and we had to request a reimbursement. A pity
2023년 10월에 2박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Dear Maria de las Mercedes, Thank you for taking the time to leave us a review. Our team works very hard to make our guests' experience a pleasant one. We are very sorry that we were unable to meet your needs at the time. We take note of what you tell us to continue to improve. Best regards.

4/10 - 별로예요

Maria del Mar

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nur Engländer. Renovierungsbedürftig.
2023년 10월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Thank you for taking the time to leave us a review. We take note of what you tell us to continue to improve. Best regards.

4/10 - 별로예요

Bernhard Beat

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nicht wirklich besonders .. pools viel zu kallt ausser man hat mit den russen, engländern schon mindestens 3 alkaholische getränke gehabt.. und wer nicht schlafen kann ist am richtigen Ort. nein danke für uns nicht mehr
2023년 10월에 6박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 22일
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen. Es tut uns sehr leid zu hören, dass Ihr Aufenthalt im BelleVue Club nicht ganz so angenehm war. Wir nehmen die Probleme, die Sie haben, zur Kenntnis, um uns weiter zu verbessern. Mit freundlichen Grüßen.

6/10 - 괜찮아요

Sebastian

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Die Zimmer sind Hellhörig, zum Frühstück gibt es nur das selben am Abend ein wenig Abwechslung. In der Umgebung gute Möglichkeiten zum Essen und bummeln. Der Strand ist nicht weit entfernt.
2023년 10월에 5박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Lieber Sebastian,vielen Dank für deine Bewertung.Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Resort aufgrund der Unannehmlichkeiten, die Sie während Ihres Aufenthaltes erlebt haben, nicht Ihren Erwartungen entsprochen hat. Bezüglich der Lärmbelästigung während Ihres Aufenthalts möchten wir Sie darauf hinweisen, dass unser Personal, wenn wir über solche Situationen informiert werden, so schnell wie möglich eine Lösung findet, damit sie Ihr tägliches Leben nicht beeinträchtigen. Was die Vielfalt des Essens betrifft, möchten wir anmerken, dass wir aufgrund der großen Anzahl von Gästen, die sich in der Ferienanlage aufhalten, die größtmögliche Vielfalt anbieten, da es sich um ein Buffetrestaurant handelt.Wir entschuldigen uns noch einmal aufrichtig.Mit freundlichen Grüßen.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to everything. Rooms are fine. Is what you make it really. Just don’t expect 5* for 3* prices
2023년 10월에 1박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer, Thank you for taking your time in writing us a review, we hope to see you again. Best regards

6/10 - 괜찮아요

Nadin Frau

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Leider war es nicht soo sauber und das Personal beim essen oft unfreundlich. Die Zimmer ziemlich heruntergekommen.
2023년 10월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Sehr geehrter Kunde,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben.Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Resort nicht Ihren Erwartungen entsprochen hat. In Bezug auf die Sauberkeit der Zimmer, möchten wir Ihnen mitteilen, dass, wenn wir benachrichtigt werden, unser Personal wird gehen, um es so schnell wie möglich zu lösen. Bezüglich des Zustands der Zimmer möchten wir Sie darauf hinweisen, dass wir derzeit einige Zimmer renoviert haben, nämlich die Deluxe-Zimmer, und dass wir weiterhin jeden Tag daran arbeiten, Ihnen das bestmögliche Erlebnis zu bieten. Schließlich möchten wir uns für die Behandlung während des Mittagessens entschuldigen.Wir möchten uns noch einmal entschuldigen.Mit freundlichen Grüßen.

4/10 - 별로예요

Chantal

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Essen war ungenießbar, Massenabfertigung und das Personal des Restaurants war schrecklich. Völlig ok wenn man sich nicht im Hotel aufhält und außerhalb isst.
2023년 10월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Liebe Chantal,vielen Dank für Ihren Kommentar.Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Resort nicht angenehm war. Für den Vorfall mit dem Essen, den Sie erlebt haben, entschuldigen wir uns aufrichtig, denn wir arbeiten jeden Tag daran, uns weiter zu verbessern.Wir möchten uns noch einmal aufrichtig entschuldigen.Mit freundlichen Grüßen.

8/10 - 좋아요

Valentino

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Estimado Valentino,Gracias por su valoración.Nos alegra saber que ha disfrutado de su estancia en nuestro resort, y esperamos volver a darle la bienvenida de nuevo pronto.Saludos cordiales.

6/10 - 괜찮아요

Vlastimil

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Estimado Valentino,Gracias por su valoración.Nos alegra saber que ha disfrutado de su estancia en nuestro resort, y esperamos volver a darle la bienvenida de nuevo pronto.Saludos cordiales.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Low price, low quality
The towels weren't changed once in four days. The studio wasn't clean. The bed sheets and sofa bed looked like they were changed whoever they were uncomfortable, itchy and had small stains on it. Expecting slightly better.
2023년 9월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear Guest;We deeply regret that the experience was not as you expected in our resort. At Bellevue Club all the staff works to ensure that our guests have a pleasant stay. We try to make sure that everything our guests need and request at the front desk is taken into account and provided as soon as possible. Once again we deeply regret thats you stay was not as expected.Best regards

6/10 - 괜찮아요

Essi

가족 여행
2 aikuista ja 3 ala-asteikäistä lasta, viikon matka. Allas-alue mahtava lapsille. Viihtyivät koko viikon. Huoneiston varustelu puutteellinen viidelle. Ruoanlaittomahdollisuudet haastavat. 1 pieni kattila, 1 paistinpannu. Ei kauhoja tms. Tiskit hoidettava itse. Muu siivois kuului hintaan. Huoneiston pinnat uusittu, mutta laatu suomalaiseen tasoon tottuneena heikko. Hotellialue valtava! Hyvä sijainti.
Useita altaita. 3 monipuolista allasta vierekkäin, leikkipaikkoja ympärillä.
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Hyvä asiakas,Kiitos kommenteistanne.Olemme iloisia kuullessamme, että nautitte lomastanne edellä mainituista haitoista huolimatta.Haluamme myös ilmoittaa teille, että jos asuntoa ei ole valmisteltu sen asukasmäärälle ja meille ilmoitetaan, toimitamme tarvittavat välineet, jotta voitte nauttia lomanne. Haluamme myös huomauttaa, että koska kyseessä ovat asunnot, vieraiden käyttämien keittiövälineiden puhdistamisesta huolehtivat vieraat itse, ei lomakeskuksen henkilökunta. Pyydämme vielä kerran vilpittömästi anteeksi.Ystävällisin terveisin.

4/10 - 별로예요

Jeyakumar Kandiah

별로예요: 청결 상태, 직원 및 서비스
There was mold in our room, and the floor was dirty, also after the room service days
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear Guest;We deeply regret that the experience was not as you expected in our resort. At Bellevue Club all the staff works to ensure that our guests have a pleasant stay. We try to make sure that everything our guests need and request at the front desk is taken into account and provided as soon as possibleOnce again we are so sorry to hear that your stay was not expected. Best regards

6/10 - 괜찮아요

Hector

2023년 9월에 2박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Estimado cliente , Gracias por dejarnos una reseña. Saludos cordiales

6/10 - 괜찮아요

Rene

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Estimado cliente,Gracias por su valoración.Nos alegra saber que ha disfrutado de su estancia en nuestro resort, y esperamos volver a darle la bienvenida de nuevo pronto.Saludos cordiales.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fint ophold - med slidt!
Standen af hotellet og værelset var slidt! Der var elevator i bygningen, men den kunne ikke rumme en baby jogger klapvogn - derfor skulle den slæbes op og ned flere gange dagligt. Udstyret i køkkenet er minimalt. Der var en brødkniv, men ingen andre skarpe knive - vi måtte selv købe en kniv for at kunne lave lidt mad. Der kunne godt have været opvaskebørste, sæbe og viskestykke til rådighed. Udsigten fra værelset var god - ud over søen og poolen. Søde rengøringsdamer, der ordnede senge og skiftede håndklæder tre gange i løbet af ugen.
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Kære kunde,Tak, fordi du tog dig tid til at skrive dine kommentarer til os.Vi beklager, at dit ophold på vores resort ikke levede op til dine forventninger på grund af de ovennævnte ulemper.Vi gentager vores oprigtige undskyldninger.Med venlig hilsen.

8/10 - 좋아요

sandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Estimada Sandra,Gracias por dejarnos su valoración.Nos alegra saber que ha disfrutado de su estancia en nuestro resort.Esperamos volver a verla de nuevo pronto.Saludos cordiales.

2/10 - 너무 별로예요

Riyad Ismail

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 27일
Dear customer,Thank you about your feedback.Best regards.

8/10 - 좋아요

Gilles

좋아요: 객실의 편안함
별로예요: 청결 상태
Séjour d une nuitée. A l arrivée le ménage de la chambre n avait pas été fait. Poussière, miettes au sol, sur la table.
2023년 9월에 1박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Chère cliente, cher client,Nous vous remercions d'avoir pris le temps de rédiger votre commentaire.Nous sommes désolés d'apprendre que votre séjour dans notre établissement n'a pas été agréable en raison des inconvénients mentionnés ci-dessus. Nous aimerions également vous informer que lorsque ce type de situation se produit et que nous en sommes informés, notre personnel fait tout son possible pour apporter une solution, et dans le cas où elle ne peut être résolue rapidement, et toujours sous réserve de disponibilité, nous procédons à un changement de chambre.Une fois de plus, nous vous présentons nos sincères excuses.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 객실의 편안함
Plaga mosquitos
Hay varias cosas a destacar, pero lo que ha hecho mas molesta la estancia ha sido la plaga de mosquitos que hay en el hotel. Entiendo que la causa es la cercanía de la laguna, pero en ningún momento se informa al cliente. La habitación tenía telarañas, y el polvo en las superficies era evidente. Al mover las camas apareció un matojo de pelos. El personal del comedor no parecía muy profesional, estaban los veteranos, cuyo comportamiento era correcto, pero había un grupo de personal más joven que se veía perfectamente que estaban de charleta, incluso gesticulando y bailando. La comida no era muy variada, en especial para los niños. Lo mejor las animadoras, en especial Lety. Aún así hemos disfrutado de la estancia, aunque no repetiré.
2023년 9월에 2박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Estimado cliente, Lamentamos que la experiencia no haya sido como esperaba aquí en nuestro complejo. Intentamos que todo lo que los clientes necesitan y solicitan en recepción, sea tomado en cuenta y se proporciona lo antes posible. Le reiteramos las disculpas. Saludos cordiales

4/10 - 별로예요

Fernández

좋아요: 숙박 시설 상태 및 시설
Comida repetitiva y desorganizada
2023년 9월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Estimado cliente, Muchas gracias por dejar su reseña para nosotros es muy importante su comentario para mejorar nuestro servicio. Saludos cordiales

4/10 - 별로예요

Justine

2023년 8월에 3박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Dear Justine,We'd like to thank you about your feedback.Best regards.

4/10 - 별로예요

milu

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Präsentation im Internet ist schön, aber ich habe etwas ganz anderes gefunden
2023년 8월에 5박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Sehr geehrter Kunde, Es tut uns leid zu hören, dass Ihr Aufenthalt im Hotel nicht nach Ihrem Geschmack war. Danke, dass Sie sich die Zeit genommen haben, uns einen Kommentar zu hinterlassen, damit wir unseren Service verbessern können. Mit freundlichen Grüßen.

4/10 - 별로예요

Cornelia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible cleaning and poor service
Horrible cleaning. The first room we got smelled of damp and mold, had lots of flies and dirty sheets. When we requested a new room the reception suggested they just send cleaning service again. When we finally received our new room the floors were full of dust and sand. We tried calling the reception with no answer so we went back to there to ask for cleaning service but after three visits they told us they don’t use vacuum cleaners only brooms to clean resulting in us walking around in other peoples filth. Really nasty. Knowing the rooms aren’t cleaned daily I had low expectations but receiving a dirty room upon arrival and for no one to be helpful about it is just terrible service. The hotel is in a poor condition and in need of an update. Also green laser is being sold on hotel properties and used frequently to point at balconies and people. Spend some extra money and choose a better hotel. It will be worth it. We are not returning.
2023년 8월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear Guest;We deeply regret that the experience was not as you expected in our resort. At Bellevue Club all the staff works to ensure that our guests have a pleasant stay. We try to make sure that everything our guests need and request at the front desk is taken into account and provided as soon as possible.Once again we are sorry to hear that your stay was not as expected, and we appreciate you taking your time in writing us a review. Best regards

10/10 - 훌륭해요

Vikas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 8월에 6박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer,Thank you for taking your time in writing us a review, it is very important to us your feedback. Hope to see you again.Best regards

2/10 - 너무 별로예요

Jessica

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Dear Jessica,We'd like to thank you about your feedback.Best regards.

2/10 - 너무 별로예요

Nour Allah

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 8월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Dear Nour,Thank you about your feedback.Best regards.

2/10 - 너무 별로예요

Melanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour calamiteux
- La douche ne fonctionnait pas, 4reclamation chaque jour mais aucun technicien ne la reparer. -Le wifi payant ne fonctionnait pas -La nourriture de la restauration etait de mauvaise qualité -Et le personnel est mal aimable
2023년 8월에 4박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Chère Mélanie,Merci d'avoir pris le temps de rédiger votre commentaire.Nous sommes désolés des désagréments que vous avez pu subir pendant votre séjour et du fait que, pour cette raison, vos vacances n'ont pas répondu à vos attentes. En ce qui concerne l'incident que vous avez rencontré avec la douche, veuillez noter que si nous ne sommes pas en mesure de vous fournir une solution à un problème technique, et toujours sous réserve de disponibilité, notre personnel procédera au changement de votre chambre. En ce qui concerne le wifi, nous aimerions vous signaler qu'étant donné qu'il s'agit d'un complexe hôtelier où un grand nombre de clients utilisent ce service en même temps, le signal du wifi peut être affecté. Enfin, en ce qui concerne la nourriture, nous regrettons qu'elle n'ait pas été à votre goût, car nous travaillons chaque jour pour continuer à améliorer l'expérience offerte à tous nos clients.Une fois de plus, nous vous présentons nos sincères excuses.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

6/10 - 괜찮아요

Santiago

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
The overall maintenance is not good as expected and they only do the cleaning every 3/4 days…they do not have enough people for maintenance or cleaning. The location is excellent, the pools and the food at the restaurant.
2023년 8월에 10박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer, We appreciate you taking your time in writing us a review, your satisfaction and feedback is very important to us to be able to improve our services and facilities. Best regards

8/10 - 좋아요

Anthony

별로예요: 숙박 시설 상태 및 시설
Good
2023년 8월에 6박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer , We appreciate you taking your time in writing us a review. Best regards

4/10 - 별로예요

Florence

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nous aurions dû tenir compte des avis négatifs qui reflètent exactement la réalité. Établissement beaucoup trop grand et pas assez de personnel pour entretenir tant les chambres que l extérieur. Endroit extrêmement bruyant, population très irrespectueuse des locaux et des autres voyageurs.. on a dû évacuer l hôtel à 2h du matin en pyjama à cause de l alarme incendie déclenchée par des personnes qui fumaient dans leur chambre , parents sortis avec leurs enfants sur la pelouse avec des couvertures.. Le petit déjeuner a du choix mais pas de qualité et le restaurant très mal agencé. 20 mn à faire la queue pour une tranche de pain grillé. Bref .. nous ne sommes pourtant pas des gens compliqués mais là, c est de loin le pire hôtel que l on ait visité. Nous devonseimlons fortement cet endroit ...
2023년 8월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Chère cliente, cher client,Nous vous remercions d'avoir pris le temps d'écrire vos commentaires.Nous sommes désolés d'apprendre que votre séjour dans notre établissement n'a pas été agréable, en raison des désagréments subis pendant votre séjour. Nous tenons à vous informer que nous travaillons quotidiennement à l'amélioration de l'expérience offerte à nos clients. En ce qui concerne les nuisances sonores subies pendant votre séjour, nous vous informons qu'en cas de notification, notre personnel s'efforce de trouver une solution dans les plus brefs délais. Par ailleurs, en ce qui concerne l'alarme incendie mentionnée ci-dessus, veuillez noter qu'en raison de défaillances techniques, elle peut être affectée et se déclencher à certaines occasions. Enfin, en ce qui concerne la nourriture servie au restaurant, nous regrettons qu'elle n'ait pas été à votre goût.Une fois de plus, nous vous présentons nos sincères excuses pour les désagréments que vous avez pu subir pendant votre séjour parmi nous.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

8/10 - 좋아요

Andreas

별로예요: 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 26일
Dear Andreas,We'd like to thank you about your feedback.Best regards.

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2023년 8월에 3박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer We appreciate you taking your time in writing us a review.Best regards

8/10 - 좋아요

Jess

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Resort was great, I would ignore bad reviews. The place and pools were overall clean and well looked after. Breakfast food was good with lots of options. Only downfall was our room wasn’t cleaned once over a 6 night stray, cleaner came 9am whilst one of us was still asleep she said she would come back but didn’t.
2023년 8월에 6박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear customer, We appreciate you taking your time in writing us a review, we are happy to hear you had a good stay at our resort, and we appreciate the feedback to improve our services and facilities. Hope to see you again.Best regards

4/10 - 별로예요

Céline

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
C'est un lieu sympa avec des enfants. Les nombreuses piscines de profiter malgré la quantité de gens partout. Je regrette les manques de W-C autour des piscines (si nous avons la chambre à l'autre bout du complexe, c'est pas pratique) Je déconseille le all inclusif. Toujours les mêmes choses, la nourriture est pas terrible, beaucoup de chose industrielle est chimique. Le bruit et le nombre de gens dans cet espace sont limite invivable. Un possibilité de manger dans un "vrai" restaurant en réservant à l'avance (1 ou2 fois sur la semaine en all inclusif) Ils me proposait une date 1 semaine et demi après mon arrivée... autant dire qu'on était plus là pour en profiter. Pour le repas de midi en snack a part hot dog et burger... c'était pas fou dans la diversité pendant 1 semaine. Nous avons pas eu de nettoyage de la chambre malgré le panneau sur la porte. Le cadre reste très joli et l'acces à la place est à 15 minutes environ à pieds. Les boutiques longes la rue qui amène à la mer. C'est très agréable. Parquer la voiture est très facile.
2023년 7월에 5박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Cher client, Nous sommes désolés d'apprendre que votre séjour à l'hôtel n'a pas été à votre goût. Nous vous remercions d'avoir pris le temps d'écrire un commentaire afin que nous puissions nous améliorer. En haute saison, l'hôtel est très fréquenté et, par conséquent, le bruit et les files d'attente augmentent. Les chambres sont nettoyées trois fois par semaine. Nous travaillons sur ce point pour améliorer notre service.

8/10 - 좋아요

Jemma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with our holiday...
We have just come back from a 7 night holiday at the bellevue. After reading all the reviews we where worried. But from our experience we enjoyed it massively. We stayed in fedra1. Our room was clean and comfortable and the aircon was a god send. We only used 2 of their pools and both where great. My kids loved them. We was all inclusive and to be truthful we didn't use it all that much. Food wasn't too our taste. There was plenty of food tho. We enjoyed breakfast. Many restaurants just outside the main entrance. The staff where all friendly. Sellers where too. My purse got lost but was handed into the hotel. With all money inside. Its a huge site, with many buildings. So sun beds do get full but we never had to wait too long to get one. Dont book if you want 5 stars but for a family we enjoyed it and will be back. Spain has a tourism tax which you pay when you arrive. Very minimal but we didn't realise.
2023년 7월에 7박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 23일
Dear costumer;Thank you so much for taking your time to write a review to our team.We are glad to hear that your stay in our hotel was nice and that we met your expectations.Best Regards.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Beskidt, slidt og megen støj.
Yderst mangelfuld rengøring. Meget støj inde som ude. Dårlig lyd inde, så man kan høre alt hvad der foregår over, under og ved siden af.
2023년 6월에 9박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Kære gæst, Vi er kede af at høre, at dit ophold på hotellet ikke var efter din smag. Tak, fordi du tog dig tid til at skrive en anmeldelse, så vi kan forbedre os. Værelserne bliver rengjort tre gange om ugen. Med venlig hilsen

8/10 - 좋아요

Zahida

가족 여행
좋아요: 직원 및 서비스
Bella Vue
Väldigt lyhört i rummen från korridoren. Ganska stökigt med pappmuggar på området men ett helt ok om man vill ha ngt billigt.
2023년 7월에 7박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Kära gäst, Vi är ledsna att höra att du upplevde buller under din vistelse. Vi ser fram emot att ha dig tillbaka på hotellet. Vi ber om ursäkt för besväret.Med vänliga hälsningar

4/10 - 별로예요

Simon

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Generally in poor condition
2023년 7월에 3박 숙박함
답변 제공: Bellevue Club 님, 2024년 4월 25일
Dear guest, We are sorry that your stay was not to your liking, we are working on improving the facilities and service.Best regards

2/10 - 너무 별로예요

Marc

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Miserable Unterkunft, wie in einem Ghetto. Das essen war schrecklich, hatten All Inclusive gebucht, aber ausser das Frühstück konnten wir 2 Erwachsne und 4 Kinder, das essen nicht essen. Sind jeden Tag auswärts essen gegangen. Die Zimmer im desolaten Zustand. Mauerputz wo abfliegt, nicht sauber, spiegel vergilbt, wasser wo immer wieder nicht gegangen ist. Der Lift wo alle 2 Tage ausgestiegen ist. Der Pool war schmutzig, die pumpe ging nicht richtig, das wasser im pool war heiss. Alle 2 Tage mussten wir einen neuen Zimmerbatch holen, weil unserer nicht mehr ging. Das Wlan war auch nicht brauchbar. Wir haben das Hotel nur in der Nacht zum schlafen genutzt, sonst waren wir nur ausserhalb der Hotelanlage.
답변 제공: Bellevue Club 님, 2024년 4월 25일
Sehr geehrter Kunde, Es tut uns leid zu hören, dass Ihr Aufenthalt im Hotel nicht nach Ihrem Geschmack war. Danke, dass Sie sich die Zeit genommen haben, uns einen Kommentar zu hinterlassen, damit wir unseren Service verbessern können.Mit freundlichen Grüßen.

8/10 - 좋아요

Melanee Joy

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel adatto per la famiglia. Ci sono diverse piscine in cui andare, bello quello vicino al lago. Accoglienza gradevole, servizi meno.
2023년 7월에 5박 숙박함
답변 제공: BelleVue Club 님, 2024년 4월 25일
Gentile cliente,Grazie per aver trovato il tempo di scrivere la sua recensione.Siamo lieti di sapere che il suo soggiorno presso il nostro resort è stato piacevole, nonostante gli svantaggi sopra menzionati. Inoltre, vorremmo informarla che il nostro staff lavora quotidianamente per continuare a migliorare l'esperienza offerta a tutti i nostri ospiti su base giornaliera.Cordiali saluti.