Dear Cheong Sik,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Bonjour HARILANTO,Nous vous remercions pour votre commentaire.Ce fut un plaisir de vous accueillir et nous espérons vous revoir très bientôt.Nous sommes surpris par vos propos, nous recevons toujours des compliments de notre personnel en termes de professionnalisme et d'hospitalité.Nous vous souhaitons bonne continuation.Cordialement, Hotel Riu FestivalOnline Reputation Manager

Bonjour Olivier,Nous vous remercions pour votre excellent commentaire. Nous sommes ravis d'apprendre que vous avez apprécié nos installations et nos services.Notre objectif est d'offrir une expérience inoubliable à chacun de nos hôtes, et le fait de savoir que nous y sommes parvenus nous donne encore plus de motivation.Nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement, Hotel Riu FestivalOnline Reputation Manager

Dear Timothy Charles,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Apreciado RamonGracias por su comentario,Estamos felices de conocer que nuestro maravilloso personal, así como la labor de limpieza en nuestras instalaciones estuvieron a la altura de sus expectativas.Por otro lado, Lamentamos no haber estado a la altura de sus expectativas en lo que a nuestra amplia y variada oferta gastronómica servida se refiere.Disponemos de un equipo de cocineros que realizan una ardua tarea diaria para llegar a agradar a la cantidad de paladares que nos visitan y, observamos que, en su caso no pudo ser así.Ojalá vuelva a brindarnos una oportunidad de recibirle en alguna de nuestras instalaciones y, podamos así ofrecerle, el maravilloso servicio y la estancia 100% satisfactorios, que acostumbramos a brindar a nuestros huéspedes.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Dear Andrew,Thank you for your comment. It is always nice, to receive reviews like yours, from which we can deduce, that we perform our work in the line that characterizes us so much.You can be confident that we will record your comments and take them up with the appropriate departments.We would very much like you to visit us again soon at any of our facilities around the world so that we can continue to offer you our best.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Apreciado GabrielAgradecemos mucho su comentario, Para nosotros es muy importante que nuestros huéspedes se marchen satisfechos y con ganas de volver a visitarnos.Deseamos que nos vuelva a elegir una vez más y, podamos de ese modo, ofrecerle nuevamente una experiencia inolvidable entre nosotros.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Dear Saumya,Thank you for your comment,We are really happy to read that it felt good between us.Furthermore, we are very glad to know that, from his point of view, we do a good job and we sincerely thank him for evaluating us so positively.We hope you will come back soon, we look forward to welcoming you at any of our facilities.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Apreciada MariaMuchas gracias por compartir sus comentarios, Estamos felices de saber que disfrutó de sus vacaciones con nosotros.Estamos deseando acogerle de nuevo y hacerle disfrutar de unas agradables e inolvidables vacaciones.Aquí le esperamos.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Apreciado MartínMuchas gracias por compartir sus comentarios, Estamos felices de saber que disfrutó de sus vacaciones con nosotros.Puede confiar en que registramos sus observaciones y las gestionaremos con los departamentos apropiados.Estamos deseando acogerle de nuevo y hacerle disfrutar de unas agradables e inolvidables vacaciones.Aquí le esperamos.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Apreciado MaxEs de básica importancia, que nuestros huéspedes se sientan como en casa entre nosotros.Pues, nuestro objetivo, es saber que disfrutó de sus vacaciones en nuestras instalaciones y, observamos, que realmente, lo conseguimos.Le esperamos nuevamente en cualquiera de nuestros alojamientos con ganas de brindarle el servicio 100% satisfactorio que tanto nos caracteriza.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Dear jaime,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments.Please be assured that we will follow up on your comments and address them with the appropriate departments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear John,It is wonderful to learn that you had a good experience.Our lovely staff will be very pleased to learn that all their efforts were appreciated.¡Muchísimas gracias, John!Your kindness makes us want to continue working and we cannot wait to welcome you again!Kindest Regards,Hotel Riu FestivalOnline Reputation Manager

Sehr geehrter Marco,vielen Dank dass Sie sich die Zeit genommen haben Ihren Aufenthalt im Hotel Riu Festival zu bewerten. Wir freuen uns, dass es Ihnen bei uns so gefallen hat denn das ist genau das was wir unseren werten Gästen bieten möchten.Dennoch tut es uns leid zu hören, dass Sie Geräusche aus den Nachbarzimmer hören konnten. Wir können Ihnen jedoch versichern, dass alle unsere Zimmer die vorgegebenen landesüblichen Bestimmungen zu Schallisolierung erfüllen. Abschließend möchten wir Ihnen für Ihre Weiterempfehlung auf Expedia danken. Es wäre schön Sie bald wieder bei uns begrüßen und verwöhnen zu dürfen.Mit besten Grüßen,Hotel Riu FestivalOnline Reputation Manager

Apreciado MartiMuchas gracias por su valoración, la cual nos tomamos, como un reconocimiento a nuestro trabajo diario.Estamos felices que haya disfrutado de nuestras instalaciones y, sobre todo, del servicio brindado por nuestro maravilloso personal.Esperamos, que vuelva en un futuro próximo y, ofrecerle, una experiencia tan atractiva como la vivida.A su entera disposición.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Dear Kirstin,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects and we truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu FestivalOnline Reputation Manager

Dear Martin,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to know that, from your point of view, we do a good job and we thank you from the bottom of our hearts for having rated us so positively.We hope you will come back soon. We look forward to welcoming you at any of our facilities.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Apreciado ENRIQUE,Gracias por su comentario tan satisfactorio, Estamos felices de saber que disfrutó de unas inolvidables vacaciones entre nosotros, además nos alegra conocer que su valoración fuera tan positiva en general, pues es para nosotros un reconocimiento a nuestro esfuerzo diario.Ojalá vuelva pronto a visitarnos, aquí le esperamos con los brazos abiertos.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Sehr geehrte Carolin,vielen Dank für Ihre freundlichen Kommentare und die tolle Bewertung! Es bedeutet uns sehr viel, dass Sie einen tollen Aufenthalt bei uns gehabt haben und uns anderen Reisenden auf weiterempfehlen.Wir hoffen Sie bald wieder zu sehen und stehen Ihnen jederzeit gerne zur Verfügung.Mit freundlichen Grüßen,Hotel Riu FestivalOnline Reputation Manager

Dear john,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu FestivalOnline Reputation Manager

Dear Daniela,Thank you for your evaluation. We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu FestivalOnline Reputation Manager

Sehr geehrter Quirin,ganz herzlichen Dank für das überaus positive Feedback und das damit verbundene Lob. Mit Freude lesen wir, dass Sie sich bei uns rundum wohlgefühlt haben und wir Ihnen einen angenehmen Aufenthalt bereiten konnten.Gerne heißen wir Sie wieder bei uns willkommen und wünschen Ihnen bis dahin alles Gute.Mit freundlichen Grüßen Hotel Riu FestivalOnline Reputation Manager

Dear Mandy, Thank you for your review on Expedia.We would have loved to have you as our guest, but unfortunately we read about your experience and regret that it had a negative impact on our rating.We hope we will see you under better circumstances the next time you are in Mallorca.All the best, Hotel Riu FestivalOnline Reputation Manager

Dear Zu Ning,We are thrilled to know you enjoyed your stay and the experience was good. It makes everything worthwhile to read that you enjoyed your holiday.We cannot thank you enough for your kind remarks.Wishing to welcome you again soon, Zu Ning!Warmest Regards,Hotel Riu FestivalOnline Reputation Manager

Apreciado Marcos,Gracias por su comentario,Nos sentimos muy halagados con sus palabras y, a la vez, es para nosotros un premio a nuestra labor una reseña como la suya.Solo nos queda, que vuelva pronto a visitarnos.Cordialmente, Hotel Riu FestivalOnline Reputation Manager

Dear Barry,We would like to thank you for taking the time to share your comments and experience during your last visit to the property with us, as they are very important for us to continue creating experiences for our guests.We hope to see you again soon at one of our facilities enjoying your holiday very much.We look forward to having you soon in this, your home.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear Michael,It is a delight to be able to read such amazing feedback and learn you loved it.Our lovely staff is so rewarded when they learn that our guests are satisfied.Nevertheless, we will forward your comment to the management department, it makes us want to continue working for our wonderful guests.Please accept our apologies.Loving Regards,Hotel Riu FestivalOnline Reputation Manager