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맨더빌 호텔 여행 후기

3 out of 5
맨더빌 호텔
4 Hotel Street, Mandeville

이용 후기

6.8
평점 10 - 훌륭해요. 126개 이용 후기 중 31개" "
평점 8 - 좋아요. 126개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 126개 이용 후기 중 30개" "
평점 4 - 별로예요. 126개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 126개 이용 후기 중 17개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Maudlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We found the staff friendly and helpful. However, the hot water wasn't working in our room.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lena 님, Schertz

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Olive

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 13박 숙박함

6/10 - 괜찮아요

Gerald

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was ok for a stay with a very good location in the heart of Mandeville. Everything you could ever need is available within walking distance. The breakfast was exceptionally good in both taste, quantity, presentation and service. On the bad side the internet was down for two days which meant I had to purchase a data SIM. Also the hot water stopped working one morning. The hotel could do with some regular maintenance with water leaks regularly in the hallway and my previous room. The decor could do with some regular paint and repair particularly the main room doors and furniture. However I would stay again as I know what to expect and for the price I'd say it was worth it. They need to change the room names as the junior room is better than the superior room which will confuse anyone. So I was surprised to see when moving from junior to superior it was not superior at all as I was faced with a dirty roof for a view out the window and no balcony. It's better they call the junior superior and then change the superior to be called junior. Staff were mostly all very pleasant. The pool was out of service and there was pretty much nothing to do outside your room in the hotel. No areas of entertainment or to chill . This included no TV in the rooms so bring your own entertainment.
2023년 11월에 9박 숙박함

2/10 - 너무 별로예요

Ann Marie

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The staff was friendly.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Delisser

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My experience at the Mandeville Hotel was somewhat peculiar. Given that we arrived before our check-in time, I understood why we were told we could not check in until 2:00 p.m. and that we would have to pass the time in the intense heat driving around the town until then. Once we checked in, we found that the rooms were dilapidated, had no refrigerator or TV, old bed linens, and pillowcases that were torn and hand-tied back together. Things were broken and falling apart, such as the closet door. Having no hot water for showering was the hardest part. I was informed that I would have to wait until the next morning till maintenance arrived before they could finally provide hot water to our room, after much back and forth with the front desk they eventually got us hot water. You must ask for an iron and board at the front desk if you need to iron your garments. A further observation I made four days into my stay was that someone had entered my room after we had left for the afternoon, eating all of my biscoff cookies and leaving the empty wrapper in the plastic bag that they were in. One of us had $50 gone from our purse. There was no safe available to keep items in. The only thing about the hotel that we truly liked was the breakfast, which we really appreciated. Although I didn't have a nice stay, I opted to depart one day early after my belongings began to disappear. I asked for a day reimbursement but none was provided.
2023년 10월에 5박 숙박함
답변 제공: T. Elliott 님, 2023년 11월 2일
Thank you for sharing your feedback and your positive review of our breakfast offerings. Our check-in time is 2:00 pm and all guests arriving early are welcome to relax in our restaurant, lobby or lounge and have access to our wifi while we try to ready your room as soon as possible. If asked of us, we are happy to store luggage at our Front Desk until your room is ready as well. We are aware that there were hot water challenges on the night of your arrival and this was rectified on that night. Irons and boards are available from the Front Desk and a member of our team is happy to bring them to guest rooms. Safekeeping is available at the Front Desk for all our guests and this is indicated at check-in and on our registration form. It is unfortunate that our team received no report of missing items from yourself or any of the members of your family staying with you. The implications of this statement are serious and not something we take lightly. The question was raised whether or not a refund would be given for an early check-out, to which the response was no, as stated in our cancellation policy. This reservation was made and paid for directly with a booking channel and a reimbursement request would have to be made via the at channel. We are sorry that overall you did not enjoy your stay with us. Our team here goes above and beyond to resolve all issues raised by our guests and we appreciate any feedback shared with us.

10/10 - 훌륭해요

RONDELL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall stay was good! The night manager was so pleasant and welcoming out of all the staff. The property is outdated and need renovations to match with 2023 times. But I must say that it was clean and kept cleaned. The breakfast that was served was sooo delicious and I could've eat it all day if I could.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So far I enjoyed my stay and would recommend others
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jovan

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ian

2023년 8월에 1박 숙박함

8/10 - 좋아요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is very responsive and always pleasant and courteous.
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Rashaad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a receptionist there that showed me so mich hospitality.
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Albert

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
ROOMS NEED TO BE UPDATED AND THE POOL DOESN'T WORK
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Area was Quite and it felt safe.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Clinton

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ceceile

좋아요: 청결 상태, 직원 및 서비스
2023년 6월에 7박 숙박함

4/10 - 별로예요

Rayon

2023년 6월에 4박 숙박함

4/10 - 별로예요

Patricia

가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel as run down, five years ago it was cosy and welcoming. The pool wasn't in use from 5 years ago and it still the same. Room service was good
2023년 5월에 11박 숙박함

6/10 - 괜찮아요

shekiel

연인과의 여행
Our balcony door was unable to lock and that’s not safe because someone could simply climb from the neighboring rooms balcony onto ours and get inside the room. We asked to change the room and they did not. They were busy convincing us that the place is in a safe environment. I had to drive around with my suitcases in the car rather than leaving my stuff in an unlocked room. The rooms are ok but definitely need some items such as ironing board/iron, blow dryer, etc.
2023년 5월에 1박 숙박함

4/10 - 별로예요

Lafette

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 9박 숙박함

6/10 - 괜찮아요

kevin

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great, rooms are very clean, but hotel is in need of some serious upgrades,pool was closed, i would not recommend for a family.
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Laverine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mr &mrs Reynolds
The receptionist was so lovely and polite the canteen staff was lovely and the domestic staff is very lovely friendly and helpfull overall me and my husband had a lovely stay
2023년 3월에 14박 숙박함

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함

8/10 - 좋아요

George

좋아요: 직원 및 서비스
2023년 1월에 2박 숙박함

8/10 - 좋아요

Andre

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Dulcie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
I stayed at the hotel for the first with my mother who gas visited the hotel several occasions. The staff were very kind, friendly and helpful. The neals including breakfast was amazing. Would definitely visit again.
2022년 12월에 9박 숙박함

8/10 - 좋아요

Shanelle

2022년 12월에 1박 숙박함

8/10 - 좋아요

Sanatia

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, comfortable and clean

10/10 - 훌륭해요

Keisha 님, Waldorf

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Omi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Rose

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The place need to be refurbished.This place is so essential for services in the middle of the Town of Mandeville. The staff is excellent and they give you 110%. The chef is very very good the protion for breakfast is so good and filling. The dinner is a bit small the portion. I would love to see this place improved
2022년 10월에 16박 숙박함

8/10 - 좋아요

Amber

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was situated right in the town so everything was within walking distance. The breakfast was great and the front desk staff especially Colleen were nice and very helpful. Would stay again !
2022년 10월에 4박 숙박함

2/10 - 너무 별로예요

JUNIOR

2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Tonya

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I like the convenience of the property, was very close to shopping areas. Was very disappointed with the condition of the property, need some upgrade. Breakfast was good and staff were very helpful. If you are looking for a prime location this Hotel is your choice
2022년 8월에 8박 숙박함

8/10 - 좋아요

Victoria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property offers value for stay and is conveniently in the town of Mandeville. The breakfast was delicious. The hotel needs to have an elevator or ground rooms for individuals with disabilities. My sister had a broken leg and we were upstairs down the hallway. Also the Junior suites need to have a microwave/ pantry. Why is it a Junior suite if it only has one big room with one bed and a refrigerator? Overall the customer service was excellent and my siblings and me felt safe.
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Maureen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Property was very clean but very outdated. Not for the modern traveler but for the traveler looking for a nostalgic “feel like home” experience. Love the location in the heart of town and the included breakfast.
2022년 8월에 2박 숙박함

8/10 - 좋아요

Yvonne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service, food was good, clean room every day i stayed. I would stay there again when I'm in town
2022년 8월에 6박 숙박함

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 3박 숙박함

6/10 - 괜찮아요

Carl Anthony 님, Rockaway Beach

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is desperately in need of repairs
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Princess

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Food was excellent!!!!
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

mervin

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Jaevon

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Savoi

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Erica

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is located near a mall, good entertainment and places. The breakfast was really good. The room we had was spacious and clean. The desk attendant and security person was wonderful.
2022년 4월에 2박 숙박함

4/10 - 별로예요

Denise

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property need updating and then it would be the best hotel in mandeville once more.
2022년 3월에 1박 숙박함

8/10 - 좋아요

Kennya

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2022년 3월에 4박 숙박함

10/10 - 훌륭해요

Maxie

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 3박 숙박함

10/10 - 훌륭해요

Beverley

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff both at the front desk and dining area were wonderful. They were very pleasant, caring, courteous, and concerned. The food was great. We always enjoy our meals mainly breakfast. It was also a quiet environment so we were able to rest and sleep well. The property is properly kept but could use some upgrades. The only problem was having the litle tiny ants known as "Sugar ants" in the room. They were very annoying. Overall, we enjoy our stay at the Mandeville hotel and would definitely recommend. Thanks to the staff at the hotel for helping to make my trip a very pleasant one. Thank you also Expedia for your involvement.
2021년 11월에 7박 숙박함

2/10 - 너무 별로예요

Jason

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv didn't work and the pool wasn't clean staff wasn't very helpful
2021년 11월에 5박 숙박함