“I was extremely disappointed with the hotel because I kindly requested a partial refund due to the fact that I could not stay at the hotel at all due to a travel schedule conflict, and they refused to do that. Extremely disappointed and will not soon be visiting this hotel chain in the future. Expedia also let me down but blamed the hotel’s manager for ultimately refusing.”
“Me encantó, pero en la noche se fue la luz y se dañó el aire acondicionado y no nos resolvieron eso, aunque regresó la luz el aire acondicionado no funcionó más”
“This was by far the worst hotel experience I’ve ever had. The place is located in one of the most dangerous parts of Ecuador, surrounded by crime and complete neglect. The hotel itself looks abandoned — the building is falling apart, dirty, and feels more like a forgotten ruin than a place to stay.
The staff were shockingly rude and unprofessional. They simply ignored any requests or complaints and treated guests with disrespect. Many travelers, including myself, were forced to leave the hotel...
“las imagenes que presentan en internet no se comparan con la realidad. Es una estafa. Ademàs el dueño desaparece y no enfrenta a los huespedes que deja sin alojamiento. ES PESIMO: PESIMO: EL ASPECTO HORRIBLE: ademas tiene que devolverme lo que paguè, ESPERO QUE EXPEDIA LO HAGA EN EL TIEMPO QUE OFRECIO. PORQUE EXPEDIA COBRA POR ANTICIPIDO. NO ES COMO EN OTRAS PLATAFORMAS QUE UNO PAGA EN EL LUGAR. PESIMA EXPERIENCIA... NOS TOCO SALI A BUSCAR ALOJAMIENTO EN OTRO LUGAR. HORRIBLE”