총 462개 실제 이용 고객 후기를 기반으로 한 평점
4.3 객실의 청결도
4.0 서비스 및 직원
4.2 객실의 편안함
3.9 호텔 상태
익스피디아 실제 이용 고객 후기
실제 이용 고객이 작성,
게시일: 2019. 11. 11. , Expedia
Upon first impressions this hotel looked very nice. The rooms were ok but the woodwork looked tired and moisture damaged! No pool it was taped off and drained and looked like it hadn’t been cleaned for a long time, also it doesn’t state anywhere in the description that the hotel doesn’t serve alcohol! On a plus side the staff were extremely friendly and helpful
호텔 매니지먼트의 의견
2019. 11. 13.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear Ryan, Many thanks for your very kind feedback and for taking the time to share your comments with us.
We are very grateful for your opinion about our Staff, which is very important to us, as they constitute one of our best assets.We are making improvements in our rooms and renovating our facilities to prevent this kind of issues from happening in the future. We would love to see you back soon to check the improvement yourself.
Best regards,
실제 이용 고객이 작성, 거주지: Welwyn
게시일: 2019. 10. 28. , Expedia
Overall we were disappointed with our stay. The rooms are tired and tatty and not as seen in the pictures. The bedrooms and bathrooms do need to be refurbished. We were also disappointed that no alcohol was served at this hotel. It is stated in the Expedia web site but at the bottom of the page, so we didn’t notice. Also, there was no bars within walking distance so we had to take a taxi to get a drink! I think this should be pointed out earlier on in the hotel description.
호텔 매니지먼트의 의견
2019. 10. 30.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear Jerry, we are sorry to hear the hotel did not meet your expectations. We are generally known for our exceptional attention to detail, and we regret that we missed the mark this time. Please note we're taking renovation works in our rooms and facilities, so we'd love to see you back soon to check the improvement yourself. Thank you for taking the time to write a review that will help to improve our service in the future. Kind regards.
실제 이용 고객이 작성,
게시일: 2019. 10. 20. , Expedia
실제 이용 고객이 작성, 거주지: Norge
게시일: 2019. 10. 12. , Expedia
Alt var veldig bra. Personalet var supert. Frokosten var kjempebra. Vi kommer helt klart tilbake
호텔 매니지먼트의 의견
2019. 10. 16.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear Customer, It is great to read that you had such an enjoyable stay with us!
We are very grateful for your opinion about our Staff, which is very important to us, as they constitute one of our best assets.
We look forward to having the pleasure of warmly welcoming you back very soon.
Best regards,
실제 이용 고객이 작성,
게시일: 2019. 10. 8. , Hotels
Otima localização, bom restaurante.
호텔 매니지먼트의 의견
2019. 10. 30.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear Claudia, Many thanks for your very kind feedback and for taking the time to share your comments with us.
I am very pleased to hear that you enjoyed the location of the Hotel and our restaurant.
We look forward to having the pleasure of warmly welcoming you back very soon.
Best regards,
실제 이용 고객이 작성, 거주지: New York, NY
게시일: 2019. 10. 7. , Expedia
I like the hotel it self. Very good facility and convenient location. 5 min wack to the beach. Excellent breakfast.
호텔 매니지먼트의 의견
2019. 10. 8.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear Alex, Many thanks for your very kind feedback and for taking the time to share your comments with us. I am very pleased to read that you enjoyed your stay and had an excellent breakfast at Alanda Hotel Marbella. We look forward to having the pleasure of warmly welcoming you back very soon. Best regards,
실제 이용 고객이 작성,
게시일: 2019. 10. 4. , Expedia
Hyggelig ansatte. Veldig rent og fint uteområde. God mat!
Kort veg til stranda
호텔 매니지먼트의 의견
2019. 10. 8.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear guest, we are thrilled to hear such good feedback. We are glad to hear you made the most of our location and enjoyed our outdoor areas. We would love to welcome you back soon in Marbella. Thanks for sharing your experience. Kind regards,
실제 이용 고객이 작성,
게시일: 2019. 10. 4. , Expedia
position of hotel fantastic.pool sunbeds are poor need replacing and more umbrellas
호텔 매니지먼트의 의견
2019. 10. 8.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Dear guest,Thanks for taking the time to share this feedback. We are glad to hear you enjoyed our location. Please note at this moment we are renewing all our rooms and facilities and we would love to see you back soon to check the improvement yourself. Kind regards from Marbella
실제 이용 고객이 작성,
게시일: 2019. 10. 2. , Hotels
실제 이용 고객이 작성, 거주지: Madrid
게시일: 2019. 9. 30. , Expedia
Muy bueno y deseando volver. El
Lugar está muy bien ubicado y a pesar de estar cerca de la carretera, apenas hay ruido
호텔 매니지먼트의 의견
2019. 9. 30.에 Alanda Hotel Marbella(호텔 매니지먼트)에 의해 작성
Estimado Rafael,
Muchas gracias por tu valoración. Tus deseos de volver a alojarte con nosotros nos llenan de satisfacción. Estamos seguros de que volveremos a darte la bienvenida al Alanda muy pronto.Un cordial saludo desde Marbella.
