"Excessive and nonsensical rules, making the guest experience highly unpleasant:
• Breakfast & Access Control: An extra card is required for breakfast and must be used even to exit the area. There is a turnstile system in place; if you leave to use the restroom, you cannot re-enter the restaurant without requesting permission from the reception.
• Key Card Issues: Every time a guest leaves the room, even without leaving the hotel premises, they must stop by the front desk to "recharge" the key card.
• Parking & Security: The facial recognition system at the parking exit is non-functional. We are constantly dependent on the reception staff just to drive out of the hotel.
• Housekeeping: To have towels changed before the two-day mark, a formal request must be made to the front desk, yet again.
Specific issues with our room:
• Plumbing: The toilet flush is malfunctioning.
• Climate Control: The air conditioning is not working properly.
• Hygiene: There is a foul odor coming from the drains.
• Acoustics: The room lacks soundproof windows, despite facing a busy avenue.
• Lighting: The blackout curtains are insufficient."