3 outdoor pools, pool umbrellas, sun loungers

Reviews of Aqua Mirage Club & Aqua Parc - All Inclusive

4 out of 5
Aqua Mirage Club & Aqua Parc - All Inclusive
Km 5, Route de Tahanaout, Marrakech

Reviews

8.0

Very Good

Rating 10 - Excellent. 420 out of 1011 reviews" "
Rating 8 - Good. 335 out of 1011 reviews" "
Rating 6 - Okay. 134 out of 1011 reviews" "
Rating 4 - Poor. 50 out of 1011 reviews" "
Rating 2 - Terrible. 72 out of 1011 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Priyanka, London

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Food poisoning twice in one stay for my husband and two year old. Staff not very engaged and quite awkward when they do talk to us. Water park section is nice. However, I will say it's the only offering. Lots of wasps around the park due to a lack of cleaning up around the pools. I only saw one cleaner during the whole week around the pools. Food is poor, all about quantity and no quality. Unfortunately, you cannot even drink through it as the alcohol is very poor tasting, the spirits have definitely been weakened or replaced with something else, they would poor for over 10 seconds and I wouldn't even taste the alcohol in my drink. Would avoid the wine altogether. Also found that no-one gave us the low down on the hotel, events and where to go so we discovered the little things too late. Very disappointing.
Stayed 7 nights in May 2024

8/10 Good

Issam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it was a pleasant experience. The dining options were excellent. The water aqua club was great. The animation team was diverse and entertaining. However, there are some areas that need improvement, particularly in the recruitment and training of some service staff. While some staff members were professional and courteous, others nearly ruined our overall experience. For example, Amal, who was responsible for towel service near the pool, was extremely rude and refused to exchange our dirty towels that had been there for more than two days. She even suggested that we could complain to the director if we were unhappy, which was an unnecessary and unprofessional response. Another instance involved Mouad at the reception, who denied receiving our booking comments from Expedia even after we showed him proof. Fortunately, the guest service team intervened and showed him how to retrieve the comments. Investing in high-quality staff can elevate this hotel to become one of the best.
Stayed 3 nights in May 2024
Response from - The Aqua Mirage Team on May 24, 2024
Dear Issam,Thank you for taking the time to share your detailed feedback with us. We're delighted to hear that you found your overall experience at our hotel pleasant, enjoyed our dining options, and had a great time at the Aqua Park. We also appreciate your positive comments about our animation team.However, we're truly sorry to learn about the instances where our service fell short of your expectations. Please accept our sincerest apologies for the inconvenience caused by the behavior of some of our staff members. We take your feedback seriously and will address these issues with our team to ensure that such incidents are not repeated in the future.We're grateful for your constructive criticism, as it helps us identify areas where we can enhance the guest experience. We are committed to investing in our staff to deliver exceptional service and create memorable stays for our guests.Once again, we apologize for any inconvenience you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the outstanding service you deserve.

8/10 Good

Salma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I’m going to start by saying this hotel was really great in every single way EXCEPT the spa receptionist/manager. She lacked basic customer service skills - rude and unwilling to accept she got my treatment time wrong. Blamed it on me, told me I was late and make the experience stressful to be honest. What a shame! The rest of the staff were fab, and the food was delicious, facilities spot on and couldn’t fault a thing.
Stayed 7 nights in May 2024
Response from - The Aqua Mirage Team on May 22, 2024
Dear Salma,Thank you for sharing your feedback following your recent stay at our hotel. While we're delighted to hear that you found our overall experience to be great, we're truly sorry to learn about the disappointment you encountered during your spa visit.Please accept our sincere apologies for the lapse in service provided. While the spa operates independently, we understand that your experience reflects on our establishment as a whole, and we take your feedback seriously.Rest assured, we will communicate your concerns with the spa management to ensure that incidents like this are addressed promptly and measures are taken to improve the customer service experience for all guests.We're thrilled to hear that the rest of our staff left a positive impression on you and that you enjoyed our delicious food and facilities. It's our aim to provide each guest with a memorable and stress-free stay, and we regret that this was not entirely reflected during your spa visit.We appreciate your understanding and hope that you will consider giving us another opportunity to exceed your expectations in the future. Should you decide to return, please do not hesitate to contact us directly, and we will ensure that your next stay is nothing short of exceptional.Warm regards,

10/10 Excellent

john, Leek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give 6 stars for the staff i would. Morocco is fast becoming the number 1 tourist destination with investment in luxury hotels marrakech is no exception...This hotel is a little out of town but has an excellent local bus service or taxis. The park and hotel are clean and safe. A special mention should go the the grounds team who design an keep the fardens. If like me an elderly traveller you need space away from the family area. This is catered for with a fantastic adults only pool and separate dinning room. . Love this hotel.
Stayed 4 nights in May 2024
Response from - The Aqua Mirage Team on May 22, 2024
Dear John,Thank you ever so much for your incredibly kind words and for taking the time to share your experience at our hotel. We're absolutely delighted to hear that you enjoyed your stay with us and that our staff left such a positive impression on you.It's truly heartening to know that our efforts to create a welcoming and comfortable environment for all our guests, including elderly travelers like yourself, have been appreciated. We take great pride in our facilities, and we're thrilled that you found our adults-only pool and separate dining area to be to your liking.Your compliments about our grounds team and the overall cleanliness and safety of the park and hotel mean a great deal to us. We're constantly striving to maintain the highest standards, and it's wonderful to hear that our efforts have not gone unnoticed.Indeed, Morocco is a treasure trove of culture and beauty, and we're thrilled to play a part in showcasing its allure to visitors like yourself. Your recommendation means the world to us, and we can't wait to welcome you back for another unforgettable stay in Marrakech.If there's anything we can assist you with in the future, please don't hesitate to reach out. Until then, we wish you safe travels and many more incredible adventures.Warm regards,

8/10 Good

Benjamin Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time there
Stayed 8 nights in May 2024
Response from - The Aqua Mirage Team on May 21, 2024
Dear Thomas, Thank you for choosing Aqua Mirage Marrakech! Thank you for your feedback! We are delighted to hear that you had a plaisant experience in our hotel. We look forward to welcoming you back in the future.

8/10 Good

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterpark was fantastic, we all enjoyed it. Facilities and rooms were spacious and clean. The food was lacking in flavor and was typically cold. Unfortunate fornsuch a nice place.
Stayed 3 nights in May 2024
Response from - The Aqua Mirage Team on May 20, 2024
Dear Goerge.Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the waterpark and found our facilities and rooms to your satisfaction. We apologize for any disappointment regarding the food quality and temperature. Rest assured, we'll address this with our culinary team to ensure a more proper dining experience for our guests in the future. We appreciate your feedback as it helps us improve our services. We hope to welcome you back for an even better stay next time!

8/10 Good

Rohit

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A good hotel and great animation team. Only feedback would be that the buffet options were pretty much the same everyday rather than having different options like other all inclusive hotels I’ve stayed at.
Stayed 7 nights in May 2024
Response from - The Aqua Mirage Team on May 17, 2024
Dear houriya, Thank you for choosing Aqua Mirage Marrakech! Thank you for your feedback! We are delighted to hear that you had an plaisant experience in our hotel.Your feedback about the quality of food is also valuable for potential future improvements. We look forward to welcoming you back in the future.

8/10 Good

Nikola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great place for a family vacation. I would definitely go back there again with my family
Stayed 4 nights in May 2024
Response from - The Aqua Mirage Team on May 8, 2024
Dear Nikola,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

10/10 Excellent

Zarina, Bedfordshire

Stayed 7 nights in Apr 2024
Response from - The Aqua Mirage Team on May 18, 2024
Dear Zarina, We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay. Best regards,

10/10 Excellent

Sandra Temitope

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Apr 2024
Response from La Direction de l'établissement on Apr 20, 2024
Dear Sandra,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay. Best regards,

10/10 Excellent

Anupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from - The Aqua Mirage Team on Apr 20, 2024
Dear Anupa,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

8/10 Good

Isobel Grace

Liked: Cleanliness, staff & service
Quiet, family orientated hotel
Stayed 7 nights in Mar 2024
Response from - The Aqua Mirage Team on Apr 14, 2024
Dear Grace,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

10/10 Excellent

Marzena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel
Stayed 4 nights in Apr 2024
Response from - The Aqua Mirage Team on Apr 9, 2024
Dear Marzena,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

10/10 Excellent

STEWART

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from - The Aqua Mirage Team on Apr 6, 2024
Dear Stewart,We truly appreciate you choosing to stay with us and taking the time to share your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

8/10 Good

Paul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was great and the staff were all so nice. The room was clean and nicelyt furnished and the food was good but there were a few things that stopped it being truly fantastic. Firstly the music around the supposed relaxing pool was so loud there was nothing at all relaxing about being there, I'm not a killjoy, it's just having to shout above drum and bass at 11am in order to be heard by the person on the sunbed next to you is just not great. Secondly the food although good, it was almost identical every day, it did get a little repetivive after a week. Lastly some of the leisure facilities were a little frustrating, basketball courts but the only basketball was flat and there was no pump. Table Tennis tables but no balls, and a really shortage of inflatable tubes in the aqua parc. All said though it was a great holiday. This was mainly down to the staff and the weather though!! If you can get a good deal then go, just don't pay too much for this!
Stayed 7 nights in Mar 2024
Response from - The Aqua Mirage Team on Apr 5, 2024
Dear Paul,Thank you for taking the time to share your feedback with us. We're delighted to hear that overall you enjoyed your stay.Additionally, we apologize for the inconvenience that may have occured. We will address these issues promptly to ensure all the head departments are noted..Once again, we truly appreciate your feedback and are thrilled to hear that you had a great holiday overall, thanks to our dedicated staff and the beautiful weather. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.

10/10 Excellent

Imane

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family's favorite hotel! We keep going back
Stayed 2 nights in Mar 2024
Response from - The Aqua Mirage Team on Mar 17, 2024
Dear Imane,Thank you so much for your kind words! We're thrilled to hear that our hotel has become your family's favorite getaway spot. We strive to provide a memorable experience for all our guests, and it's truly rewarding to know that we've succeeded with your family. We look forward to welcoming you back again soon! If there's anything specific you'd like to see or experience during your next stay, please don't hesitate to let us know.

8/10 Good

Jongyoun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and kind staff~
Stayed 2 nights in Mar 2024
Response from - The Aqua Mirage Team on Mar 16, 2024
Dear Jongyoun,Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that our hotel was a great fit for you. We hope to welcome you back again soon for another memorable getaway

4/10 Poor

Sathu

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The restaurent needs a complete deep clean
Stayed 3 nights in Feb 2024
Response from - The Aqua Mirage Team on Mar 2, 2024
Dear Sathu,Thank you for taking the time to share your feedback with us. We sincerely appreciate all forms of feedback as it helps us improve our services.We're truly sorry to hear that our restaurant didn't meet your expectations. We understand how frustrating it must have been, and we apologize for any inconvenience it may have caused you.Your concerns have been taken seriously, please rest assured that we are commited to providing the best experience possible for all our customers.We hope to have the opportunity to serve you better in the future.

8/10 Good

Adeyemi

Stayed 5 nights in Feb 2024
Response from - The Aqua Mirage Team on Feb 28, 2024
Dear Adeyemi,Thank you for your feedback, we are delighted to hear you enjoyed your stay.

10/10 Excellent

Jekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 9 nights in Feb 2024
Response from - The Aqua Mirage Team on Mar 17, 2024
Dear Jakaterina,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us. We strive to provide all our guests with an exceptional experience, and it's rewarding to know that we've met your expectations.We hope to have the pleasure of hosting you again soon.

6/10 Okay

Joke Temitola

Traveled with family
It’s supposed to be all inclusive, there is no kettle or iron in the room. Was told we need to hire kettle per night and clothes for ironing needed to be sent away for laundry service
Stayed 4 nights in Feb 2024
Response from Inas Khelifi on Feb 24, 2024
Dear Joke,Thank you for sharing your feedback. We'd like to clarify that our all-inclusive package covers meals and specified amenities. However, please note that the complimentary use of a kettle or laundry services is not included. This information is clearly stated in our brochure. Aqua Mirage Team

8/10 Good

Ikram

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Title: Pleasant Stay with Room for Improvement I recently stayed at the Aqua Mirage Marrakech Hotel Club and overall had a pleasant experience. The hotel has a lot of potential but is in need of some tender loving care (TLC). The all-inclusive menu offered a decent selection, but it could have more variety from day to day. The relaxing pool area was enjoyable, although the music was often too loud for my liking. The water park was a highlight, but I was disappointed that the water was ice cold despite the warm 27-degree weather outside. On the positive side, the staff were friendly and polite, and there was a good security presence in and around the hotel, which provided peace of mind. In conclusion, despite some areas that could be improved, I had a nice and enjoyable stay at Aqua Mirage Marrakech Hotel Club and would recommend it to others looking for a pleasant getaway.
Stayed 4 nights in Feb 2024
Response from Inas Khelifi on Feb 23, 2024
Dear Ikram,Thank you for sharing your experience at Aqua Mirage. We're delighted to hear you had a pleasant stay and appreciate your positive comments about our staff, security, and amenities.We hope to welcome you back for an even better stay in the future.Aqua Mirage Team

10/10 Excellent

CHRISTIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, good security, wide selection of food
Stayed 7 nights in Feb 2024
Response from - The Aqua Mirage Team on Feb 20, 2024
Dear Christina,Thank you for taking the time to write us this positive comment about your stay at the Aqua Mirage hotel. Our vocation is to make your stay as pleasant as possible and your recognition means so much to our entire team.

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was nice but dated and in need of some refurbishment. Specially the rooms: when we got there the safe was not working, the shower head was broken, the phone did not work, the AC made noises a d the bathroom leaked. Staff was very polite and nice to us. Food options were very good, as there were several choices always.
Stayed 5 nights in Feb 2024
Response from Inas Khelifi on Feb 19, 2024
Dear Maria,Thank you for taking the time to share your feedback on your recent stay at our hotel. We appreciate your kind words regarding our polite and nice staff and the variety of food options.We're disappointed to hear about the issues you encountered in your room, your comments regarding the need for refurbishment are duly noted, and we will address these concerns to enhance the overall guest experience.We hope to have the opportunity to welcome you back and provide you with an improved experience.Aqua Mirage Team

10/10 Excellent

Sara

Stayed 2 nights in Feb 2024
Response from Inas Khelifi on Feb 16, 2024
Dear Sara,Thank you for your positive feedback. We hope to welcome you back very soon.Aqua Mirage Team

2/10 Terrible

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was very clean well maintained staff was nice and welcoming but the best part was the Entertainment team there are so good at entertaining the guests well done definitely will come back thank you for having us !!
Stayed 7 nights in Feb 2024
Response from -Aqua Mirage Team on Feb 14, 2024
Dear Dianne,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your experience.We look forward to welcoming you back with us.

8/10 Good

Julie Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. The facilities were excellent and rooms and communal areas were extremely clean. The food was lovely but possibly could have been a little more varied on a day to day basis. All in all we had a fantastic time and would definitely recommend Aqua Mirage to others.
Stayed 4 nights in Feb 2024
Response from -Aqua Mirage Team on Feb 14, 2024
Dear Julie,Thank you for your most valuable feedback.Your positive feedback has been shared with the entire team and they are equally pleased learning of your experience.We look forward to welcoming you back with us.

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from -L'équipe Aqua Mirage on Feb 13, 2024
Cher Ismael,Nous vous remercions sincèrement pour votre retour suite à votre séjour à l'Aqua Mirage Marrakech.Ce fut un grand plaisir de vous accueillir. Sachez que votre satisfaction est la plus belle des récompenses pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

8/10 Good

Clare Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from -Aqua Mirage Team on Feb 13, 2024
Dear Victoria,On behalf of the entire Aqua Mirage team, I would like to express my gratitude for your positive feedback.Thank you,

8/10 Good

Sathu

Liked: Cleanliness, staff & service, property conditions & facilities
Aqua mirage club and aqua Park is a good place for family holidays with kids. It is a fun experience for water activities and has a wide range of food and drinks. This hotel would be better if some food was served throughout the day. The staff are kind and friendly and will always help you feel at home. Overall, it was great.
Stayed 1 night in Feb 2024
Response from -Aqua Mirage Team on Feb 13, 2024
Dear Sathu,Thank you for your feedback. It is through constructive criticism that we are able to continually improve our services. As for the food, we do actually serve food along the day through 7am to 10pm. There is a timetable for when meals and snacks are served on the room card holder. Please check that for more informations.Thank you,

4/10 Poor

Eleutheria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from - The Aqua Mirage Team on Feb 15, 2024
Dear Eleutheria,Thank you for choosing Aqua Mirage as your hotel of choice during your recent stay.We are sorry to learn that your experience did not meet your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you.Rest assured that we have shared this with the team in order to further improve our overall services.Thank you,

8/10 Good

Nickolas Earl

Traveled with partner
Disliked: Property conditions & facilities
We had a 4 night stay we had a great time apart from a few things good and bad , Good tings Kalid the entertainment guy around the pool , he made everyone feel welcome he is an upbeat kind of guy everyone likes bed him . The lunch time food is very good , dinner the food is mostly cold . The room well our room 1022 the door looks like it is locked , you can’t put the handle down to open it , however a slight push on the door or handle the door will open , not much point having a key card if it’s that easy, ( I have reported this to the front desk , they said it will be fixed ) let’s see , the loo roll holder in our room was very lose too . Apart from this we had a very enjoyable stay . Check your doors lock properly,,
Stayed 4 nights in Feb 2024
Response from Inas Khelifi on Feb 9, 2024
Dear Nickolas Earl,Thank you for taking the time to share your feedback with us. Your compliments will be shared with our team.We hope to welcome you back for another enjoyable stay.Aqua Mirage Team

10/10 Excellent

Sara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
We are enjoy 😊! Thank you!
Stayed 3 nights in Feb 2024
Response from Inas Khelifi on Feb 5, 2024
Dear Sara,Thank you for your positive feedback.Aqua Mirage Team

8/10 Good

Sariya

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Azenzoul Ouiame on Feb 2, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

10/10 Excellent

Marta

Stayed 4 nights in Jan 2024
Response from -Aqua Mirage Team on Feb 12, 2024
We are very thankful for your feedback

6/10 Okay

Cassie

Traveled with family and small children
The property is in much need of an update from the reception entrance to the rooms are very dated. Food and facilities was good enough. Snacks bars really good for lunch. The basketball and footballs need updating cos really rubbish for the kids as no bounce and no equipment to blow them up. Just a few issues what let the stay down Our patio door never locked, our main door sometimes decided to not open, ants in bathroom everyday. A lot of wasps round pool areas and no cleaner to clean stuff up. The transfer bus to centre is really helpful All staff helpful and willing to help If leaving the property be careful as we nearly got mugged twice but the centre of Marrakesh is lovely to experience and rooftop bars very nice just be curious of your surroundings and if use a taxis always agree a price before getting in.
Stayed 5 nights in Jan 2024
Response from Azenzoul Ouiame on Jan 22, 2024
Dear Cassie,Thank you for sharing your feedback. We appreciate your observations on various aspects of our property.It's interesting to hear your perspective on the need for updates, but we understand that preferences can vary. We're glad you found the food and facilities satisfactory, and we appreciate your positive comments about the snack bars.While we're pleased to hear about the positive aspects of your stay, including the helpful staff and the convenience of the transfer bus.Thank you for your feedback, and we hope your future travels are more in line with your expectations.Aqua Mirage Team

10/10 Excellent

Elliott

Stayed 5 nights in Jan 2024
Response from -Aqua Mirage Team on Feb 12, 2024
We are very thankful for your feedback

10/10 Excellent

Nimo

Stayed 5 nights in Jan 2024
Response from Inas Khelifi on Feb 8, 2024
Dear Nimo,We appreciate your positive feedback.Aqua Mirage Team

6/10 Okay

Hassan

Stayed 3 nights in Jan 2024
Response from Azenzoul Ouiame on Jan 20, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

8/10 Good

Alice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the hotel with my family for a week. The hotel is in perfect position of the building with sound proof rooms. We were lucky to have a rooms with view and balcony to catch sunset and see the water park. Hotel is quiet and possible to feel at home there with full of assorted food and drinks as we booked 'all inclusive package' The staff are very good and polite, flexible and understanding. The environment is quite and greenish surrounded with orange trees. Every night there is different entertainment for the guests. The only thing which i didn't like is some days the serve the same food lunch and dinner which was boring but desert was perfect. I recommend to anyone as i'm planning to go back in April.
Stayed 1 night in Jan 2024
Response from Inas Khelifi on Jan 13, 2024
Dear Alice,Thank you for sharing your experience with us. We're delighted to hear that you and your family enjoyed your week-long stay at our hotel. We're grateful for your recommendation and look forward to welcoming you back in April. Aqua Mirage Team

10/10 Excellent

Hamza

Stayed 2 nights in Jan 2024
Response from Azenzoul Ouiame on Feb 1, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

10/10 Excellent

Mengyao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience- friendly staff, good playing areas, swimming pools for children, food is great. The only downside is the hotel rooms need updating. Overall, recommend to families!
Stayed 6 nights in Jan 2024
Response from Inas Khelifi on Jan 12, 2024
Dear Mengyao,Thank you for sharing your positive experience with us! We look forward to welcoming you and your family again in the future!Aqua Mirage Team

10/10 Excellent

Shabbir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Inas Khelifi on Jan 11, 2024
Dear Shabbir,We appreciate your positive feedback.Aqua Mirage Team

10/10 Excellent

Neide Da

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Azenzoul Ouiame on Jan 9, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

2/10 Terrible

Moses, Suwanee

Traveled with family and small children, Traveled with group, Traveled with family
We visited this property every year but during this visit from the beginning there were issues with customer service. We reserved and paid for 3 rooms (4 adults, 5 children) but they charged the 13 year olds as adults when we got to the property so we had to pay an extra charge. During the check in process I continuously asked if there was an issue but she said no and called the manager. The customer service here was horrendous by the front reception staff. There was an African woman who was next in line that was completely ignored only for the staff to attend to the European woman who was behind her.
Stayed 2 nights in Jan 2024
Response from Azenzoul Ouiame on Jan 9, 2024
Dear guest,Thank you for reaching out and sharing your feedback regarding your recent stay with us. We strive to provide equal treatment to all guests, regardless of their nationality. Regarding the extra charge, our policy classifies 13-year-olds as adults.Thank you for choosing to stay with us.Aqua Mirage Team

10/10 Excellent

DJ X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Jan 2024
Response from Azenzoul Ouiame on Jan 9, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

2/10 Terrible

Florence

Stayed 9 nights in Dec 2023
Response from Inas Khelifi on Jan 24, 2024
Dear Florence,Thank you for sharing your feedback. We're disappointed to learn that your experience fell short of your expectations. We hope you made it home safely.Aqua Mirage Team

10/10 Excellent

Deepak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience for family for 3 days stay
It was very good comfortable stay. I must say that the waiters were very helpful and they arranged for a short Birthday celebration for my son in a very shot time inspite of several odds. We stayed here at the end of Dec and the water was quite cold but still we could see the water facilities could be used in mid afternoon although a bit cold. Definitely recommended.
Stayed 3 nights in Dec 2023
Response from Inas Khelifi on Jan 8, 2024
Dear Deepak,Thank you for choosing our hotel for your stay and for sharing your experience with us! We're thrilled to hear that you had a comfortable and enjoyable stay.We always strive to create special moments for our guests, and we're glad to have contributed to your family's experience.Thank you for recommending us, and we look forward to welcoming you back for another wonderful stay in the future!Aqua Mirage Team

8/10 Good

Valerie

Stayed 9 nights in Dec 2023
Response from Azenzoul Ouiame on Jan 9, 2024
Dear guest,Thank you for your positive feedback.Aqua Mirage Team

8/10 Good

Muzy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Azenzoul Ouiame on Jan 3, 2024
Dear Guest,Thank you for your positive feedback.Aqua Mirage Team