테라스/파티오
예약 가능 여부 확인

크루 익스프레스 호텔 여행 후기

3 out of 5
크루 익스프레스 호텔
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 13개 이용 후기 중 3개" "
평점 8 - 좋아요. 13개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 13개 이용 후기 중 0개" "
평점 4 - 별로예요. 13개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 13개 이용 후기 중 3개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

ger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To mutch traffic verry noice in the nighttime
2024년 1월에 1박 숙박함

8/10 - 좋아요

Naomi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away. The airport shuttle came at 3:00 am, they have shuttles only at specific times. Not much to do in the immediate area but a good place to stay as a transit hotel.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Paul

가족 여행
좋아요: 직원 및 서비스
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
2023년 10월에 1박 숙박함
답변 제공: Khairun 님, 2023년 10월 9일
To Mr Paul,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will explore every point you listed. so that we better understand how we can improve the quality of our properties and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management

8/10 - 좋아요

Dillon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient to airport
Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
2023년 3월에 1박 숙박함
답변 제공: Khairun 님, 2023년 4월 8일
To Mr. Dillon,Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we ensure that we will track every point you enter. so that we better understand how we can improve the quality of our property and services for you and our other guests.Thank you for staying at our hotel and we look forward to serving you again..Sincerely, Crew Express Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Preis Leistung ist gut!
Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
2022년 10월에 1박 숙박함
답변 제공: Khairun 님, 2022년 11월 10일
To Mr Martin Budde,Thank you for taking the time to leave a review of our property. Your review means a lot. We appreciate your review of our service and continuous improvement. We are very happy to know that you felt our hospitality during your stay.. We look forward to welcoming you again at Crew Express Hotel Kualanamu!Sincerely, Crew Express Hotel Management

10/10 - 훌륭해요

Prakash

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 6월에 3박 숙박함
답변 제공: Khairun 님, 2019년 6월 23일
thank you.

8/10 - 좋아요

Huong 님, Japan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
スタッフはフレンドリーで良かったのですが、部屋がタバコ臭かったのが残念でした。
2018년 12월에 1박 숙박함
답변 제공: The KNO 님, 2018년 12월 20일
Thanks for your comment. I apologize for the problem you experienced during your stay, and we look forward to being able to serve you again.

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3 outta 5
It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
2018년 6월에 1박 숙박함
답변 제공: Khairun 님, 2018년 6월 8일
To Mr. Raymond, Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we look forward to being able to serve you again. Sincerely, Khairun Nadeni, Operational Manager

2/10 - 너무 별로예요

Emma

별로예요: 직원 및 서비스
Worrying
We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all
답변 제공: Khairun 님, 2018년 5월 24일
To Mrs. Emma, Thanks for your comment. I apologize for any problems you encountered during your stay. This is not a review we would like to get, but I make sure I will search for any points you specify. Where possible, I would like to talk more about your experience, so I better understand how I can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we look forward to being able to serve you again. Sincerely, Khairun Nadeni., Operational Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient to airport for overnight stopover
A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
2017년 12월에 1박 숙박함

2/10 - 너무 별로예요

FAWN TON

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ok nothing great
did not have most things on menu, over charged me on ordering almost each time I ordered
2017년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

AHMED

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad hotel
not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.