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컴포트 호텔 이스트 멜버른 여행 후기

3.5 out of 5
컴포트 호텔 이스트 멜버른
90 Albert St., East Melbourne, VIC

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 953개 이용 후기 중 295개" "
평점 8 - 좋아요. 953개 이용 후기 중 427개" "
평점 6 - 괜찮아요. 953개 이용 후기 중 138개" "
평점 4 - 별로예요. 953개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 953개 이용 후기 중 39개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Glen 님, 2024년 3월 6일
Good afternoon Jordan,Thanks for the awesome 5 out of 5 rating from your last stay with us. We do appreciate it.We do hope to see you in the not so distant future.Kind Regards,Glen,Hotel Front Office Manager.

8/10 - 좋아요

Bob

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 2월 14일
Good Evening Bob,Thank you for taking the time to review your recent stay with us.Kind Regards,Glen,Hotel Front Office Manager.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 1월 18일
Hi RichardThank you for taking your time to review your stay with us. We hope to see you again in the future.Kind Regards,Glen,Hotel Front Office Manager,

6/10 - 괜찮아요

Janice

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was very quiet and had free parking which was great.paid for a king and single bed room but when we arrived this wasn’t available but didn’t get a refund. Bathroom wasn’t very clean. Electric cook top however no pans etc. equip consisted of a toaster, then 2 each of knives, forks, spoons 2 plates, 2 dishes, 2 cups and 2 glasses. Dish washing liquid was only cleaning product. No hand towels or face washers .very basic.
2023년 11월에 2박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 1월 18일
Good afternoon Janice,Thank you for taking your time to review your stay with us. We value all feedback of a good or not so good nature. I am disappointed to read that you were disappointed about the Bathroom cleanliness. I have passed the feedback on to Housekeeping. We do hope you will stay with us again the future,Kind Regards,GlenHotel Front Office Manager

4/10 - 별로예요

Tory

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately my room stank of cigarettes and air freshener - I had to leave the windows (and hence curtains) open overnight to combat the smell so didn’t sleep well. The bathroom light didn’t work and even though I’m a small person I barely fit in the shower. Not sure what you’d do if you had broad shoulders.
2023년 12월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 1월 18일
Good afternoon Tory,Thank you for taking your time to review your stay with us. We do value all feedback of a good or not so good nature. I apologise for the smell in your room. I have mentioned it to Senior Management so that this doesnt happen again.We do hope to see you again the future.Kind Regards,Hotel Front Office Manager

4/10 - 별로예요

Rodney

별로예요: 청결 상태
Felt unsafe, rooms were not as clean as they should be & guests were arguing, sitting on window sills.
2023년 11월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 1월 18일
Hello Rodney,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. We as a Management Team are sadden to hear that you didn't feel safe in our Hotel. That is something that we never ever want a guest to feel is unsafe. We do hope you will consider staying with us again.Kind Regards,Glen KeaneHotel Front Office Manager,

6/10 - 괜찮아요

Emily

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
More like Dis-comfort Hotel! The bathroom smelt of urine, bed was not made correctly, no cover on the duvet and pillows/mattress needed upgrading (very uncomfortable). I don't recommend this hotel.
2023년 11월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2024년 1월 18일
Hi Emily,Thank you for taking the time to review your stay with us. We value all feedback of a good or not so good nature. It disappoints me to read that you didn't enjoy your stay with us at all. Your feedback has passed on to Senior Management and does indicate that we have an enormous amount of room for improvement.We hope you will give us a second chance.Once again thanks and kind regards,Glen KeaneHotel Front Office Manager.

10/10 - 훌륭해요

Mark

2023년 11월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2023년 11월 23일
Good afternoon Mark,Thanks for taking the time to review your recent stay with us. We value all feedback be it of a negative or positive nature. We hope to see you again in the not so distant futureKind Regards,Glen Hotel Front Office Manager.

2/10 - 너무 별로예요

Emma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was truly awful and I felt very unsafe.
2023년 10월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2023년 11월 23일
Good afternoon Emma,Thanks for taking your time to review your stay with us.We are very saddened to hear that you felt unsafe whilst staying with us.. That isnot what the response we are striving for. Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager

4/10 - 별로예요

David

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My stay at the Comfort Hotel East Melbourne
I selected this hotel as it was close to St Vincents' Hospital which I needed to attend early the next morning for an Angiogram. On arrival, this place looked very smart, the desk staff were very helpful, and my room, on entering, looked very smart and clean. Later I noticed a fair bit of damage to the ceiling in the bedroom (water damage or condensation.) Then trying to freshen up after a long and tireing trip I kept banging my head on a glass shelf over the basin and the shower door will only half open as it hits the corner of the sink cupboard. There is a step up into the shower which is too high for me as I have a leg that won't bend and I had bad angina at the time and couldn't take the risk. For a newly refurbished hotel, I thought it was very badly designed. There was no dishwashing detergent to wash any dishes if they were used. There was no information on where to eat (nothing available at the hotel, only a coffee bar.)
2023년 10월에 1박 숙박함
답변 제공: AP 님, 2023년 10월 24일
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 - 훌륭해요

Sotirios

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near hospital.
2023년 10월에 1박 숙박함
답변 제공: AP 님, 2023년 10월 18일
Dear Guest,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 - 좋아요

Kota

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff, room was very clean, but it is dated, could use some refreshing in the future but overall very good for a low price
답변 제공: AP 님, 2023년 10월 18일
Dear Kota,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay

8/10 - 좋아요

Jeremy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great. King sized bed very comfortable , Shower excellent. Off street parking good but tight for a big SUV. Security covered outside areas. Staff pleasant and obliging.It was a pity the Cafe was closed.
2023년 10월에 2박 숙박함
답변 제공: AP 님, 2023년 10월 10일
Hi Jeremy,Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us, Our cafe has been closed since covid but looking to reopen soon. We hope to see you again next time.Thanks,Comfort Hotel East Melbourne

2/10 - 너무 별로예요

Charlotte

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mouldy, holes in walls, dodgy looking broken electrical socket loaded with a bunch of internet apparatus.
2023년 10월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2023년 11월 23일
Good afternoon Charlotte,Thank you for taking the time to review your recent stay with us. We value all feedback of a positive and negative nature as we believe there is always room for improvement. We can see from your review we have some work to do.Once again thank you and we do hope you will give us a second chance, Kind Regards,GlenHotel Front Office Manager

8/10 - 좋아요

Hanna

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location. Bathroom was very dirty and hadnt been cleaned at all; hair, dirt, dust in lot of places. Furniture was dirty.
2023년 10월에 1박 숙박함
답변 제공: AP 님, 2023년 10월 9일
Dear Hanna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East Melbourne

4/10 - 별로예요

Dianne

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I had booked at Comfort Hotel but ended up being placed in the apartments next door so I am unsure whether the hotel would have been a better option or not. The apartments are old and run down with minimal renovations being undertaken since probably the 1970s as that is what the vintage looks like. It was pretty disappointing as the photos on site looked new and modern but not what my experience was. Also, the place just had a bad smell like urine. Luckily we were only staying the one night otherwise, I would have been out of there and moving somewhere else.
2023년 9월에 1박 숙박함
답변 제공: AP 님, 2023년 9월 25일
Dear Dianne,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 - 괜찮아요

Ben

2023년 9월에 1박 숙박함
답변 제공: AP 님, 2023년 9월 24일
Thank you for your kind words about our service, we are happy to read that you enjoyed your time with us and we hope to see you again soon.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2023년 9월에 1박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 9월 18일
Dear Sarah,Thank you for your kind words. We are delighted to read that the customer service was friendly and helpful and our product met your expectations in cleanliness and comfort. We look forward to welcoming you back on the future.Warm Regards Lisa

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for price
2023년 9월에 1박 숙박함
답변 제공: Glen - Comfort Hotel East Melbourne 님, 2023년 11월 23일
Good afternoon James,Thanks for taking the time to review your recent stay with us. We take all feedback on board. I do apologise that we didn't meet your expectations. we do hope that you will give us a second chance.Do let me know if I can help further.Kind Regards,GlenHotel Front Office Manager.

10/10 - 훌륭해요

Tanya

단체 여행
좋아요: 편의 시설/서비스
Comfortable, clean and off street parking. enjoyed oit stay, would definitely stay again
2023년 9월에 1박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 9월 11일
Dear Tanya,Thank you for your time in reviewing our property. We are pleased to read that our service and product met your expectations. Thank you for mentioning how ideal our location was to explore the city sights. We are glad to read that your overall experience was enjoyable and we look forward to your return in the future.Warm RegardsLisaComfort Hotel East Melbourne

6/10 - 괜찮아요

Jason

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Faulty taps and light switches
2023년 9월에 2박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 9월 11일
Dear Jason,Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and maintenance, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm RegardsLisaComfort Hotel East Melbourne

6/10 - 괜찮아요

Ian

연인과의 여행
The pictures on the website definitely did not match the actual premises. The onsite cafe was deserted, apparently as a result of covid and staff had no idea on its reopening Staff were quite abrupt and not really helpful at all Our room had huge cracks in the wall, paint peeling from the bathroom area, power points hanging off the wall to name a few Ideal accomodation for members of a footy team to have somewhere to hang out but for a couple, pay the extra for a better quality facility However, great location, just felt maintenance has fallen off and the overall property has been let go At least onsite parking was a definite bonus
2023년 8월에 2박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 8월 21일
Dear GuestThank you for your time in reviewing the property. We Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. thank you for mentioning how ideal the location was. We hope to welcome you back in the future and thank you for your time.

6/10 - 괜찮아요

John 님, Euroa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and comfortable but that's as far as it went. Signs that its getting a bit tired - sticking bathroom door, dirty external windows (but it was the second floor). And poor overall design. TV faces the bed ( - OK) but the couch just looks into the bathroom. Having a very mini kitchen eg having a sink and 2 plates and 2 knives and forkes was appreciated. (I hate it when you have to try and fill a kettle from the bathroon tap.) Most dissapointing was that there was no sign that the attached and advertised breakfast/coffee bit was active. The room for this exists but it just had rubbish bags stacked against the door. No wake-up coffee! Oh- and dont try and take even a half decent sized car into the parking space. We had a jeep and even with the mirrors folded in every proximity alarm went off in RED. ie it is a real squeeze between the wooden fence and the shubbery.
2023년 8월에 1박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 8월 6일
Thank you for advising us of the areas and concerns experienced during your stay. We will discuss the feedback with management and departments, to ensure reflection and action is taken to deliver the home away from home experience that we drive for. We hope to welcome you back in the future and thank you for your time.Warm Regards

8/10 - 좋아요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy on site parking. Quick and easy checkin/checkout. Nice revamped new bathrooms, shower good. Nice kitchenette even though we didnt use it. Heater was old and didnt work very well on cold night we were there. No facewasher or handtowels provided, just towel each.
2023년 6월에 1박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 6월 18일
Dear Carolyn,We appreciate your feedback, through your experience we can learn and improve our product and services. We thank you for mentioning each step of your experience from the smooth check-in to the layout and revamped bathroom. We do provide bath towels and bath mat within the room and hand towels and items on request. We look forward to welcoming you back in the future.Kind RegardsReception

8/10 - 좋아요

Rudy

좋아요: 청결 상태, 직원 및 서비스
Friendly staff
2023년 6월에 2박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 6월 14일
Dear RudyThank you for your kind feedback will ensure the feedback is passed onto the team.Kind regards

6/10 - 괜찮아요

Henry

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Parking access is very tight. No desk facility in room for using laptop. Location to Melbourne is good and walkable.
2023년 6월에 2박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 6월 13일
Dear HenryThank you for your feedback.We are pleased to read that the location was ideal for exploring Melbourne. Thank you for mentioning where we can improve within room furnishings.Kind RegardsLisaComfort Hotel East Melbourne

6/10 - 괜찮아요

Alexander

별로예요: 청결 상태
Rooms were not clean
2023년 6월에 1박 숙박함
답변 제공: Lisa Comfort Hotel East Melbourne 님, 2023년 6월 13일
Dear Alexander,Thank you for reaching out to us to advise your feedback on your recent stay. it is disappointing to read that the cleanliness of the room was not to standard. This will be reviewed with management team. Appreciate your time.Kind RegardsLisa

8/10 - 좋아요

Audrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was large and very comfortable
2023년 5월에 2박 숙박함
답변 제공: AP 님, 2023년 6월 2일
Hi Audrey,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 - 괜찮아요

Ian

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
?
2023년 5월에 4박 숙박함
답변 제공: AP 님, 2023년 5월 8일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 - 별로예요

Isabel

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Well located but the room had a strong smell of smoke and the building may be used for other than just accommodation for tourists.
2023년 2월에 3박 숙박함
답변 제공: AP 님, 2023년 3월 1일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 - 좋아요

Amy

좋아요: 청결 상태, 직원 및 서비스
It’s good for value and a easy walk to the Australian open which was my goal plus a tennis facility right across the street. Downside was the hours the staff kept and the fact they will do no housekeeping. I was there for a week and I emptied my own trash and there was never any swap for a clean towel . But the owner was nice when they were around.
2023년 1월에 5박 숙박함
답변 제공: AP 님, 2023년 3월 1일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 6박 숙박함
답변 제공: AP 님, 2023년 3월 10일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 - 훌륭해요

Clint

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
답변 제공: AP 님, 2023년 1월 6일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 - 괜찮아요

Michael

Very basic accommodation and over priced for what you get. Low and old for a high price
2022년 12월에 1박 숙박함
답변 제공: AP 님, 2022년 12월 13일
Hi Michael,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

4/10 - 별로예요

Caitlin 님, LANGWARRIN

연인과의 여행
좋아요: 청결 상태
Was not worth the $400 plus we spent for 1 night to stay there. Great location, but very old. Said there was parking, but the parking was so small we had to park out on the street. Not worth the price.
답변 제공: AP 님, 2022년 12월 5일
Dear Caitlin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

10/10 - 훌륭해요

Narelle

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Jakob

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 6박 숙박함

2/10 - 너무 별로예요

Dilip Vinodray

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were repeated visitors to this hotel during our recent trip to Australia following the T20 World Cup matches. Room no. 37 allotted to us was very dirty, with mold/mildew smell in the room, no bath towels were provided, wifi was vey poor.
2022년 11월에 2박 숙박함
답변 제공: AP 님, 2022년 11월 17일
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

6/10 - 괜찮아요

Katherine

연인과의 여행
People playing dance music at the property until 4:30am. This happened for many hours with no consequence. Very disappointing and a bad sleep.
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Sonia

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
I will never stay at this hotel again and I think that Hotels.com should not recommend it!
2022년 11월에 2박 숙박함
답변 제공: AP 님, 2022년 11월 17일
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Comfort Hotel East MelbourneGuest RelationsComfort Hotel East Melbourne03 9418 6666

8/10 - 좋아요

Thea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room. Largely clean except behind door in toilet. Good location. Noisy
답변 제공: AP 님, 2022년 11월 10일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 - 훌륭해요

Sarah

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most comfortable hotel bed I’ve ever slept on. Staff were in regular contact when I said I was going to be late due to a crash on the highway.
답변 제공: AP 님, 2022년 11월 4일
Dear Guest,Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 - 너무 별로예요

Douglas

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this place for a 5 day stay and had rented an e bike which had a battery which needed to be charged. Upon seeing I had an e bike, the staff immediately told me that e bikes are not allowed on the premises. The next day, they accused me of charging my e bike battery in room and upon asking for evidence, they said they had none and decided to call the police on me reporting that I did not want to leave their property. After a heated exchange, the retracted the police. Customer service at its highest level.
2022년 8월에 5박 숙박함

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location for access to CBD and MCG precinct. A nice setting with a park across the road and Fitzroy Gardens within walking distance as well. The room was spacious and well maintained.
2022년 8월에 2박 숙박함
답변 제공: AP 님, 2022년 9월 15일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 - 괜찮아요

BRENDAN

2022년 8월에 9박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were lovely and very helpful, great late checkout option, large and clean room.
2022년 8월에 1박 숙박함
답변 제공: AP 님, 2022년 8월 18일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The view from our room was lovely and the location was amazing. One train stop to Flinders station.
2022년 7월에 3박 숙박함
답변 제공: AP 님, 2022년 8월 1일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 - 괜찮아요

Wayne

좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 7월에 1박 숙박함
답변 제공: AP 님, 2022년 7월 26일
Thank you for taking the time to review our property. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 - 너무 별로예요

Jon

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced for the room quality, stinks of stale smoke, location the only redeeming feature
2022년 7월에 1박 숙박함
답변 제공: AP 님, 2022년 7월 26일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Hotel East Melbourne Guest Relations Comfort Hotel East Melbourne 03 9418 6666

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
While most of the room was okay, the bathroom and some of the common areas were looking dated. It was a bit disappointing that no housekeeping was provided and there wasn't any cleaning cloths etc under the kitchen sink. Staff were upfront about a smoke smell which while a bit disconcerting, at least they were honest about it which is better than not saying anything. On site parking is a huge bonus though and is near public transport (tram, bus and train) which helps a lot.
2022년 6월에 5박 숙박함
답변 제공: AP 님, 2022년 7월 26일
Dear Chia Hung, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Hotel East Melbourne Guest Relations Comfort Hotel East Melbourne 03 9418 6666