Hi JiayiThank you for your review! We are glad you enjoyed the location and cleanliness of the apartment. We do apologise for the incident as our reception on duty that day is new and in training. Please respond to our phone call from our management so we can remedy the situation for you :)We hope you had a great trip to Carlton

Hi BrittanyWe apologies for the experience, all you feedback have been reported on board for check, we have a much more strict Housekeeping procedure now so that incidents like that won't happen again. Also we had listed our 24/7 number on your check in sheet, our text/email to you prior to your arrival and also on our main website for you to contact us should there be anything missing. We hope you had a great trip to Carlton!CAH

Hi ElisabethThank you for accrediting our reception team :)The parking system is in the process of updating for a better clear instruction!Hopefully you will see that next time you visit!CAH

Dear John Thank you for your reviewWe look to see you next time!

Hi ChesterThank you for your feedbackWe are in the process of upgrading the apartment and we hope you seen an improvement upon your next visit :)CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear AaryanThank you for your feedback!We are in the process of getting an upgrade to the particular apartment you stayed in, hopefully you will see the changes next time you are with us!CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Gaetano Thank you for the review, we will take your advice on board. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Carmel Thank you for your review, we have always maintained a high standard of cleaning, however due to the age of the apartment, the coloring has sank into the floor and though its cleaned out, it might not look like it. Also an important reason why we market them as Budget apartment, its also reflected in the low price given our location. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Carolyn We are glad you enjoyed all aspects of the hotel! Hope we see you again soon! CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Guest Thank you for your review Hope to see you again in the future! CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Emma Thank you so much for your wonderful review Its our pleasure to have provided you a wonderful stay! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Guest Thank you for your kind review, we are glad you enjoyed the location of the Clocktower, we look forward to see you again in the future! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Guest Thank you for your review!

Dear Guest Thank you very much for your review, we are glad to see you enjoyed all aspects of the apartment :) We look forward to see you again in the future Emmyitt - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Thank you for your feedback. Hope you had a great trip to Carlton. Best regards,

Dear Kerry Thank you for the wonderful score! we hope you had a great trip to Carlton! CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Guest Thank you for your review, we are glad you enjoyed the location of the apartments, as you made a booking for a standard room it is one with an older decor, but everything is fully cleaned out and functional. We always inform our guest to access the unit via the entry way with a security gate and keep the front gate closed at all time so no one from the street will every gain access to it. We thank you again and we hope you had a good trip to Carlton! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon Thank you for your kind review :) We appreciate your feedback and we hope to see you again in the future! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Guest Thank you for your review :) we are glad you enjoyed the location and service of the property! We are now in the process of proposing to upgrade the apartments and hopefully it will be much better afterwards! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Guest Thank you your review! We are glad you enjoyed your stay, Reception hours are limited now but hopefully we will be able to extend our hours soon! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Diana Thank you for your review score, we hope you had a good trip to Carlton and look forward to see you again in the future! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Martin Thank you for your feedback :) we are glad you enjoyed our apartment location, as for the fans we are slowly upgrading to have fans in the apartment, normally the air condition unit is enough to keep the place warm and cool. We had a check for the TV it was working properly, please if you stay with us again don't hesitate to call us even after hours for assistance, our night manager is always eager to help :) thank you again for your wonderful feedback - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Al Thank you for your review, we apologies for not meeting your expectations, but we believe we have shown understanding to your stay even when you are late on payment and having extra guest over We hope all the best for you and your family in the future - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon Thank you for your kind review, we wish you a pleasant trip to Carlton - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Mr David Thank you for taking time to make a review, first of all we like to apologies for not meeting your expectation, but we are shocked how your experience went. We have made sure that everything from the front of house to the cleaning staff to be at 120% with every guest that we receive and we have yet received overwhelming positive feedbacks. We have included complementary parking and WIFI as a thank you gift for all guests that made booking with us during this tough times. If we have in anyway shape or form caused the dissatisfaction in your stay please don't hesitate to contact us directly and point those out, we find it hard to work on any improvement if our guest don't leave any feedback behind for us to work on. We hope you had a good trip to Melbourne and looking forward to hear from you.

Dear Debra! Thank you very much for your kind review and support during this tough period, it was our pleasure to have you stay with us. We are so glad you acknowledged our effort! we aim to provide even better service and cleanliness to our guest during this period. We hope you had a great trip to Melbourne and we look forward to see you again! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Anon Thank you for the amazing review, we are really happy to hear feedback from our guest in this tough period of time. We hope all the best for you and your family and we look forward to welcome you back again. We are taking this period of time to freshen up our apartments. - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Ivan Thank you so much for your review! you truly saw the potential of our apartment and I could not have describe it better than you did, we would love to have you stay with us again! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guest

Dear Anon We love the fact you enjoyed our location :) We look forward to see you again in the future!

Dear Anon Thank you for your review, we hope you had a great trip to Melbourne :) - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon Thank you so much for your review! We are very happy to have you stayed with us and glad you enjoyed our location and staff members. We hope you had a great trip to Melbourne! - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon Thank you for this really detailed review, the Lygon street exit is closed off at night by the Management group of the complex to prevent people from wondering into the complex, and your guess is right, a lot of people come in are not part of the complex. We are continuing to improve the standard of our hotel and we are glad you enjoyed our service, we hope you had a great stay in Melbourne! We look forward to see you again in the future - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon, Thank you for staying at Clocktower Apartment Hotel! It was a pleasure having you stay with us. We are currently in the progress of upgrading the overall standard of our apartments and we are definitely improving day by day :). We look forward to having you stay again to see how much we have improved! Hope you had a wonderful trip. -CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Anon Thank you very much for your review! it was our pleasure having you staying with us! We look forward to see you again in the future :) - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests - CAH is the first to use the 4 colour cleaning cloth system. Different coloured cloths are used for different areas of the apartment to avoid cross contamination as we aim to deliver a healthy and comfortable experience to all of our guests

Dear Ella Thank you for your review and we apologize if our apartment didnt meet the standard you looking for, we are still in a very slow progress of upgrading a few of our un-renovated apartments since we took over, as they are individually owned. Most of the other apartments are in a much better state. However we still hoped you enjoyed the location and trip to Melbourne :) - CAH is to be the first to use the 4 coloured cleaning cloth system, different color cloth will be used for different areas of the apartment, this is to avoid cross contamination, we aim to deliver a healthy and comfortable experience to all of our guests