Dear Guest,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again very soon.Best wishes,Andrew Maynard, General Manager

Dear Yun,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes for the New Year!Andrew Maynard, General Manager

Dear Kyu Sung,Thank you for your feedback,We would have liked to have met all your requirements.We would welcome your suggestions on how we could have improved your experience.We hope to welcome you back. Best wishes,Andrew Maynard, General Manager

Thank you for your recent patronage and time to provide a review. Stay well and have safe travels. Novotel Team

Thank you for your recent patronage and your feedback. Enjoy travelling. Novotel Team

Thank you for your detailed feedback and my apology we had not come up to expectations. We will work relentless to get things right. Be safe . Novotel Team

Thank you for the 5 out of 5 star review. Stay well. Novotel Team

Thank you for providing a review and keep on exploring. Novotel Team

Thank you Jin for the 10 star review. Keep on seeing the best. Novotel Team

Thank you for your feedback. So pleased you could relax in our central location,

Thank you for your feedback, enjoy travelling and be safe. Novotel Team

Dear Deanna,Thank you for your feedback.We are thrilled to know that you found our beds very comfortable and our staff friendly and helpful. It's also wonderful to hear that our cocktails and buffet breakfast were to your satisfaction, contributing to a delightful experience.At Novotel Melbourne on Collins, we pride ourselves on delivering exceptional service and it's gratifying to know that we met your expectations in many ways. We are looking forward to your next visit, where we hope to exceed your expectations once again.All the best.Andrew Maynard, General Manager

Chère Florence,Merci de nous faire part de votre retour d'expérience.Nous sommes ravis d'apprendre que le professionnalisme et la gentillesse de notre personnel du restaurant ont contribué à rendre votre expérience agréable.Nous regrettons cependant que l'accueil n'ait pas été à la hauteur de vos attentes et nous nous excusons pour l'oubli de salutation. Soyez assuré que l'accueil chaleureux de nos hôtes est une priorité pour nous. Concernant la propreté de votre chambre, nous sommes désolés d'apprendre votre découverte et nous prenons note de vos commentaires afin de renforcer notre protocole de nettoyage. Le bien-être de nos clients est essentiel, et chaque chambre fait l'objet d'une attention méticuleuse.Nous sommes heureux que la diversité de notre petit déjeuner vous ait plu. Cependant, il semble que la qualité du lait au chocolat et du café n'ait pas été à la hauteur. Nous apprécions vos retours et chercherons à améliorer ces aspects. En définitive, savoir que vous gardez un bon souvenir de votre séjour chez nous nous remplit de joie et nous espérons avoir l'opportunité de vous accueillir à nouveau pour une expérience encore plus satisfaisante.Au plaisir de vous recevoir à nouveau pour un séjour 100% réussi,Andrew Maynard, General Manager

Dear Siham,Thank you for sharing your opinion of your stay with us.It is rewarding to know that you appreciated the space and amenities of your room; and that you had a pleasant stay.The reviews of our guests are very important to us and we have shared your comments with the entire team.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Andrew Maynard, General Manager

Dear Ehsan,Thank you for positively reviewing your stay.We're delighted to hear that our staff's professionalism and politeness stood out during your stay. It's wonderful to know that our central location added convenience to your visit, and we're glad you found your room clean and tidy. Our commitment to guest satisfaction is reflected in the thoughtful service you mentioned, ensuring your comfort even with a 'do not disturb' sign. Additionally, it's great to hear that our breakfast buffet was to your satisfaction, offering a good start to your day.We look forward to the pleasure of seeing you again in the future. Kind regards,Andrew Maynard, General Manager

Dear Peta,We thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Aiden,Thank you for taking the time to share a review.We're pleased to hear that you found our hotel to be overall good, which reflects our team's commitment to providing a comfortable and enjoyable stay. While we regret that you were disappointed about the additional charge for barista coffee despite including breakfast in your room rate, we appreciate your feedback and strive to ensure our guests feel the value in all services we provide. Please rest assured that we continually review our offerings to enhance our guest experience.We hope we have the opportunity of seeing you again in the future.Kind regards,Andrew Maynard, General Manager

Dear Cristie,Thank you for your review.We are sorry that your stay with us did not match your expectations. The comfort and satisfaction of our guests are of the utmost importance to us and we are sorry that you did not make us aware of any of your concerns during your stay, as we would have tried to find you a satisfactory and prompt solution.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Andrew Maynard, General Manager

Dear Steven, Thank you for your feedback.We're thrilled to hear that our central location served you well and that you found our staff to be attentive and friendly, as we always strive to provide a warm welcome. It's also delightful to know that our Happy Hour and the buffet breakfast left a positive impression on you.We appreciate your observations regarding the hotel's facilities. While we indeed maintain our historical charm, we are continually looking at ways to enhance guest comfort and experience within our heritage constraints. Your note about the pool size is well-taken.We hope to have the opportunity to welcome you again.Best wishes,Andrew Maynard, General Manager

Dear Samantha,Thank you for sharing your review.We're thrilled to hear that our central location served as the perfect base for your family during the bustling Taylor Swift weekend. It's wonderful to know that the efforts of our friendly and helpful staff contributed to a pleasant stay for you. We're also delighted that the Junior Suite provided ample space for your family and that you enjoyed the variety of options at our breakfast. Your compliments about the delicious food from our bar and the added convenience of our pool and gym facilities are greatly appreciated.We look forward to the pleasure of welcoming you back in the future. Kind regards,Andrew Maynard, General Manager

Dear Serena,Thank you for sharing this lovely review.Very delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Wishing you all the best and looking forward to your next visit,Andrew Maynard, General Manager

Dear John,It's wonderful to know that our team's efforts to provide excellent service have been recognised. Very happy to know you had a pleasant stay.Thank you for taking the time to share your feedback to us.Best wishes,Andrew Maynard, General Manager

Dear Andrew,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Andrew Maynard, General Manager

Dear John,Thank you for taking the time to share your review.We are glad you chose our hotel for your stay. While we wish every aspect of your visit had been exceptional, we regret that you experienced delays with our services during a particularly busy period. Our team strives to provide prompt service, even at peak times, and we apologize if we fell short during your stay. We appreciate your feedback as it is valuable in our continuous efforts to enhance our guest experiences.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Andrew Maynard, General Manager

Dear Sandhana,Thank you for this review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope, nevertheless, that we will have the pleasure of welcoming you back in the future.Kindest regards,Andrew Maynard, General Manager

Dear Seibee,Thank you for this great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Kind regards,Andrew Maynard, General Manager

Dear Linda, Thank you for your review of your recent stay.We're delighted to hear that you found your room clean and comfortable, and our staff's friendliness and helpfulness added positively to your stay. It's fantastic that our central location contributed to your enjoyment of Melbourne's vibrant CBD and shopping areas. Regarding the parking, we acknowledge that the valet service fee is aligned with city prices and we're glad you were able to conveniently unload your bags at the hotel's entrance. We appreciate your recommendation and are pleased that your overall experience was very good.We look forward to seeing you again on a future occasion. Best regards,Andrew Maynard, General Manager

Dear Guest,Thank you for taking the time to share your positive feedback.We are pleased that you enjoyed your stay and to know that you found our location convenient for your requirements.We look forward to welcoming you back. Best regards,Andrew Maynard, General Manager

Dear Hari, Thank you for your feedback.We're delighted to hear that our service and room amenities met your expectations and appreciate your kind words. Our team strives to provide exceptional care for our guests, and it's rewarding to know that we have succeeded. We're sorry to hear about the inconvenience you faced with insect bites. We maintain rigorous cleanliness standards throughout our hotel, with daily housekeeping to ensure the comfort and well-being of our guests. Your feedback is important to us, and we will look into this matter attentively.We hope that we have the pleasure of seeing you again in the future. Best regards,Andrew Maynard, General Manager

Dear Grace,Thank you for your positive feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again soon.Kind regards,Andrew Maynard, General Manager

Dear Nicole,Thank you for sharing this review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Andrew Maynard, General Manager

Dear Ana Lucia,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Andrew Maynard, General Manager

Dear Guest, Thanks for taking the time to let us know your opinion of your stay.We regret to hear that certain aspects of your stay did not meet your expectations. Our team is committed to providing comfortable accommodations and it seems we fell short in this instance. Please be assured that we take your comments seriously, as they are crucial in our continuous efforts to improve our guest experience. We maintain a rigorous housekeeping standard, as mentioned in our information sheet, and your comment regarding room cleanliness is concerning to us. Our fitness center and pool facilities are designed to provide a convenient space for guests to relax and recharge, and we're sorry if they did not meet your expectations in size. We also understand the importance of a restful night's sleep, which is why our rooms are equipped with individually controlled air conditioning units to ensure a comfortable environment.We look forward to the pleasure of welcoming you back on another occasion. Kind regards,Andrew Maynard, General Manager

Dear Pete,Thank you for taking the time to share your review.We're delighted to hear that your experience with our room cleanliness, service, and amenities met your expectations and contributed positively to your stay. At our hotel, we pride ourselves on providing a comfortable and clean environment, along with a service that is attentive and personalized, ensuring that every guest feels well taken care of. We're also glad you enjoyed the modern ensuite bathrooms and the comprehensive room features designed for comfort and convenience.However, we regret to hear about the issues with the second bedroom door and the bathroom vanity lighting. While we continuously strive to maintain our facilities in top condition, it appears we fell short in this instance. Rest assured, we are committed to addressing maintenance concerns promptly as they arise to ensure that all aspects of our guests' stays are nothing short of perfect.Once again, we appreciate your kind words about the aspects of your stay that you found to be perfect.Thank you again; it would be a pleasure to welcome you back. Best regards,Andrew Maynard, General Manager

Dear Takuya,Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Kind regards,Andrew Maynard, General Manager

Dear Alanpearly,Thank you for your review.We're delighted to know our spacious rooms provided the comfort you needed and that you enjoyed the convenience of the Nespresso machine for your morning coffee. It's also great to hear that our in-house restaurant met your expectations with its culinary offerings.We look forward to seeing you again. Best wishes,Andrew Maynard, General Manager

Dear Guest,Thank you for sharing your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We will be happy to welcome you back in the future. Best wishes for the New Year!Andrew Maynard, General Manager

Dear Ivy,Thank you for taking the time to share your feedback,We regret to hear that your experience did not meet the high standards we strive to uphold. While we are surprised by the comments regarding room cleanliness and the condition of amenities, as our team is committed to maintaining a clean and comfortable environment for all guests, we take your observations seriously. Our daily housekeeping service is a testament to our dedication to cleanliness, and we ensure all rooms are equipped with functional amenities for our guests' comfort. Please rest assured that we will look into the concerns you've raised to prevent any similar issues in the future.We hope to see you in the future. Kind regards,Andrew Maynard, General Manager

Dear Värna,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear you found our location central and convenient for all your needs. It's also wonderful to know that you were satisfied with the cleanliness of our rooms and the condition of the hotel. Our team continually strives to maintain high standards, and your acknowledgment is truly appreciated. The service you received is something we take great pride in, and we're delighted that we could make your stay enjoyable.We hope to see you again soon. Best wishes,Andrew Maynard, General Manager

Dear Adam,Thank you for this positive feedback.It's heartening to hear that you appreciated our team's dedication to service, as we always strive to create a welcoming atmosphere for our guests. We're also delighted that the cleanliness of our rooms met your expectations, ensuring a comfortable stay. Furthermore, the comfort of our rooms is a priority, so it's wonderful to know that you were able to relax and enjoy your time with us.Our hotel's condition is something we take pride in, and feedback like yours reaffirms the efforts we put into maintenance and the overall guest experience.We hope to welcome you back in the future.Best wishes,Andrew Maynard, General Manager

Dear Rebecca,Please accept our thanks for your kind review regarding your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future visit and wish you a happy New Year!Kind regards,Andrew Maynard, General Manager

Dear William,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The entire team look forward to the pleasure of seeing you again on a future occasion. Wishing you a wonderful 2024!Andrew Maynard, General Manager

Dear Gregory,Thank you for this positive review.We are delighted that we met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,Andrew Maynard, General Manager

Dear Kenneth,Thank you for this review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best wishes,Andrew Maynard, General Manager

Dear Timothy,Thank you for taking the time to share your thoughts about your stay with us.We're delighted to hear that you found the room comfort to be exemplary and that our hotel's condition met your expectations with full marks. Our team takes great pride in maintaining our facilities to ensure a pleasant experience for all our guests. We also appreciate your positive remarks on our service and are glad that our cleanliness standards contributed to a satisfying stay.We’d love to see you again soon. Sending warm wishes for the festive season,Andrew Maynard, General Manager

Dear John,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that our staff were friendly and helpful throughout your stay, and that our room cleanliness and amenities met your expectations, reflecting our commitment to providing a comfortable and enjoyable stay. We regret to hear about the inconvenience you faced upon arrival with your room not being ready. While we strive to ensure all our guests can access their rooms from the check-in time, unexpected delays can occasionally occur, and we appreciate your understanding as we offered a drinks voucher during the wait. Rest assured, the attitude you described at reception is not indicative of our high service standards, and we will address this feedback appropriately. We hope to have the opportunity to welcome you again.Best wishes,Andrew Maynard, General Manager