Find hotels in Mermaid Beach, Gold Coast

"The resort location was great, good amenities, however the smell is rancid. From the moment we stepped into the stairwell we were hit with an overwhelming stench of mildew, we thought maybe its just the stairwell not been taken care of (this was evidenced by tbe dead cockroach that was on a step the entire 4 days we were there), however, it got worse once we opened the door to our "superior" apartment we were again hit with a horid stench of what I can only describe as like cat pee and mold. We aired it out and left the windows and doors open all day and night to help. It felt dirty from the second we walked in thanks to tbe odour. The batbrooms also felt very outdated and unclean. The showers had alot of stains and rust, the soap holder in the ensuite was broken and barely held up 1 small travel shampoo, the fan didn't work and the towel rail looked rusted and dirty. The beds were ok and there was everything you needed there, we could not get past the smell enought to actually eat there so spent as much time out of the room as possible. Pools were good, restaurant was nice, however, we pre ordered food for 7.30 and went down for a couple of drinks at 6.30 and thought we may as well pay for dinner then, we were told it was already ready if we wanted it, so it would have just sat there for an hour going cold had we not decided to go down early. The order was also incorrect, ordered a margarita pizza and got Hawaiian. I would not stay again."

"Excellent accommodation, bed a little hard but otherwise perfect. Staff very extremely friendly and helpful. Highly recommend staying here as it’s so close to everything, only short light rail ride to surfers. Love the cheap transport. Will definitely be coming back and staying here again"

"Mmmm just, room 1219 but not important, didnt need an ocean view."

"Great !!"

"Pool was great, just know there are lots of kids around."

"The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure. "

"Yes the ocean was visible from my room"

"An unexpected and delightful last minute stay at the Langham was the result of a much anticipated but disastrous VRBO beach house booking. Grateful for a wonderful in every way stay. The sunrise seen from our ocean view room was spectacular and started our day just right. I love the balcony. "

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"