안뜰

비치사이드 올 스위트 호텔 여행 후기

3 out of 5
비치사이드 올 스위트 호텔
8100 Harding Ave,, Miami Beach, FL

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 582개 이용 후기 중 184개" "
평점 8 - 좋아요. 582개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 582개 이용 후기 중 95개" "
평점 4 - 별로예요. 582개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 582개 이용 후기 중 82개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Jaqueline

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have have problems to found the front desk,I stay on street for hour,because the website expedia don’t tell me ,I what my money back ,the pace so dirty,the light stopped to work and I lost all my food,and sleeping hot not ac.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Darry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Crawling with roaches, urine stains, not clean
2024년 5월에 2박 숙박함

4/10 - 별로예요

Olga

연인과의 여행
별로예요: 직원 및 서비스
The cleaning service is nonexistent! They staye they clean every 3rd day but in teality after 3 days nothing happened and I asked for cleaning. Next time same thing. So instead of 4 cleanings during our stay, i only got 2 because i demanded it. Also the cleaning was nominal. When i wiped the kitchen counter, the sponge was black. Noone cleaned it for a looong time. The toilet and shower wasn't cleaned once! The bed sheets wasnt changed, just refolded. And towels was never replaced.
2024년 4월에 15박 숙박함

2/10 - 너무 별로예요

CAGLAR

There are hidden charges be careful
2024년 5월에 1박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 5월 9일
Hello Caglar, thank you for your review. Our rates, resort fees, and incidental hold is listed on the website, so guests are aware prior to their arrival. We appreciate your feedback.

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo que no me gustó fue que la bañara y el lavamanos se tupian demaciado ,tube que destupirlos yo .
2024년 4월에 5박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 5월 9일
Hi Kevin, thank you for your review. Please let the staff know of any issues with the room, so we can correct it for a more comfortable stay. We hope you will consider us again soon.

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The check-in office is at a different location than the address listed on the reservation. Annoying when walking with bags and unfamiliar with the area. I was put in a different building several blocks from the one listed on my reservation. It's not a big deal that it's a different building, but the room was very different from the description listed. It was also extremely noisy right next to the street. The staff wouldn't move me because they said there were no other rooms available. Room is extremely dusty and apart from the sheets and bathroom surfaces, did not look like it had been cleaned for a while. Bed was comfortable and the one employee I interacted with was really nice. Otherwise, not great. There are better options for the same price if you're not booking last minute like I did.
답변 제공: TM, Guest Relations 님, 2024년 5월 9일
Thank you for taking the time to write to us, Michael. We're happy to know that our staff provided friendly service and the bed was comfortable. We are disappointed that your overall experience was not a 5-Star stay. We appreciate your feedback as we are always open to ways we can improve.

10/10 - 훌륭해요

Aleksandr 님, Boiling Spring

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love these place
2024년 4월에 6박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 5월 9일
We're thrilled to know that you loved your stay with us, Aleksandr! We welcome you to visit us again when you are back in the area.

6/10 - 괜찮아요

Alvaro

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice place but a little bit dirty
2024년 4월에 6박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 5월 9일
Hello Alvaro, thank you for your review. The rooms are cleaned prior to each guests arrival, but we will discuss ways we can improve the guest experience. We're glad your overall stay was nice and hope to host you again.

2/10 - 너무 별로예요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cuidado con los cobros de este apartamento, EXPEDIA te dice que son unos gastos pero al llegar alli son mucho mayores. No hagais caso de EXPEDIA, no informa correctamente
2024년 4월에 7박 숙박함

2/10 - 너무 별로예요

Tammie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Kaylyn 님, Meriden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay just have to call the main office for certain things which is great because they responded pretty fast
2024년 4월에 6박 숙박함

6/10 - 괜찮아요

Olga

In queste momento ho fatto il check in e mi hanno chiesto 240 euros in più de tasse ,che no erano scritte nel sito nel momento che ho fattto la prenotazione … Ho bisogno che Expedia me risponda …grazie

10/10 - 훌륭해요

Patrice-Morgan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and understanding staff
2024년 4월에 2박 숙박함

8/10 - 좋아요

Olha

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
literally the best hotel in Miami
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Patrice-Morgan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well kept and maintained. There is an abundance of space and visitors feel welcome. Definitely will consider this location again when I return to Miami Beach.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Krystyna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: TM, Guest Relations 님, 2024년 3월 27일
We’re disappointed to learn that you did not have a better stay, Krystyna. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.

2/10 - 너무 별로예요

Krystyna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
dirty. Terrible and incompetent staff. cheated out of money.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Yonis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All
2024년 2월에 3박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 3월 13일
Hi Yonis! Thank you for an excellent rating. Please visit us again soon.

8/10 - 좋아요

Ashley

2024년 3월에 6박 숙박함

2/10 - 너무 별로예요

Abdul Wase

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good place to stay and rude Castomer service
2024년 3월에 4박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 3월 13일
Hello Abdul, thank you for your review. We are disappointed to learn that your stay was anything less than wonderful. We hope you will consider us again where we can exceed your expectations.

4/10 - 별로예요

Marcel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is infested with cockroaches, I requested a refund, they refused and said I should ask Expedia, the third party that booked the room. Expedia called the hotel and the the hotel refused to reimburse me. Really bad business to treat customers so poorly. Stay away unless you want to take some cockroaches back home with you.
2024년 3월에 1박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 3월 13일
Hello Marcel. We have pest control perform preventive maintenance on the interior and exterior bi-weekly to avoid any instance such as this. Our apologies if this was your experience, but please know this is not a regular occurrence. We appreciate your feedback.

10/10 - 훌륭해요

Bruno

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno
2024년 2월에 4박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 3월 13일
We're happy to hear that you had a very good stay, Bruno! We welcome you to stay with us again when you are back in Miami Beach.

8/10 - 좋아요

Lynda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to beach and good restaurants. Close to Miami Beach trolley. Quite roomy for 2 people. It felt safe. Staff always at the main reception in their other people and responsive. Be prepared that it is minimally stocked. E.g. for the kitchen there is an oven but nothing to use in the oven. Minimal towels - 2 regular towels for 2 people.
2024년 2월에 7박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 2월 28일
Hi Lynda, thank you for your great review. We are in the best location just minutes to the beach, restaurants, and local transportation. Please let the staff know of any issues during your visit, so we can address it and make your stay more comfortable. We hope to host you again soon.

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room dirty They say they will give you new towels each day, but that is false. What they don’t tell you is that you have to go to the main office approximately 7 minutes of walk from there and Bring your old towels to have new ones. A suite, i don’t think so. The kitchen was dirty with very little cookware. Also, sheets are dirty. The cleaning lady is « supposed » to come clean every 3 days. Well, she came, made the bed with the same sheets, left us 2 paper towels and that is it. BEWARE OF PICTURES, THE ROOM DOESN’T LOOK LIKE THIS AT ALL.
2024년 2월에 5박 숙박함

4/10 - 별로예요

Tsan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs to shut down and renovate! My experience was horrible..bugs in room,dirty floors,old broke down furniture. Barely any kitchen supplies. No wash cloths! The staff was nice and tried to accommodate but there is only so much they can do when the property up keep is not up to par!
2024년 2월에 5박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 2월 28일
We are disappointed to learn that your overall stay did meet your expectations, Tsan. We consider all guest feedback and constantly assess our hotel to make improvements for a better guest experience. We invite you to return to us again in the future to experience all the renovations we will implement.

2/10 - 너무 별로예요

Maya

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They have roaches! Floors are dirty, the soap in the kitchen is half water. Very unsanitary. Front staff and Expedia were no help.
2024년 2월에 5박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 2월 14일
We’re disappointed you did not have an enjoyable stay, Maya. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

10/10 - 훌륭해요

creed

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goo
2024년 1월에 3박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 2월 7일
Thank you for your great feedback, Creed. We’re glad to have met all of your expectations for a perfect stay!

2/10 - 너무 별로예요

Francisco

2024년 1월에 12박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 3월 27일
Thank you for your feedback, Francisco. Please consider us again where we can make it a 5-Star stay.

4/10 - 별로예요

Eternity

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rude
The lady at the front desk banged on my door, then barged into my room while I was naked. Very uncomfortable
2024년 1월에 1박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 2월 7일
Hello Eternity. Our check-out time is 11 AM sharp. Our check-in and check-out times are in place to allow our team to properly prepare the rooms for our incoming guests. We appreciate your feedback.

8/10 - 좋아요

NABIL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 3박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 1월 31일
Thank you for your good review, Nabil! We hope to host you again soon.

10/10 - 훌륭해요

Solanch

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 1월 18일
We're happy to receive a 5-Star rating, Solanch! It would be our pleasure to host you again soon.

10/10 - 훌륭해요

joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great accommodation
2023년 12월에 9박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 1월 4일
Hi Joshua, thank you for your wonderful review! We're happy you enjoyed our spacious apartment-like accommodation with full sized kitchen. It would be our pleasure to host you again for a future stay.

10/10 - 훌륭해요

Paloma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me gusta el lugar , la vista,
2023년 12월에 9박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 1월 4일
It's nice to know that you liked the views and the overall property, Paloma! We hope to see you again soon.

2/10 - 너무 별로예요

Brittany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was you get what you paid for moment. If you are young and wanna party perfect place to do it. Otherwise this was trash, the unit was dirty, they aren’t willing to give more then one extra towel, and literally good luck on getting more bedding if your staying longer. There was no ventilation in the bathroom, leaving it with a musty n grime smell. This unit also had no fire alarm, as it was sitting on Shelf in one of the closet. There was several parties going on several nights of our stay. The stove was dirty, and same for the floors. In the end, I bought my own towels, plastic forks, spoons, and plates, blankets, toilet paper, cleaning products as well. As well as when I arrived, I tried calling the front desk and NOONE answered, the staff member I dealt with to check in was rude and nasty. In conclusion; if you wanna party and don’t care about your setting then this is the place for you. If you have any type of standards with where you stay, this isn’t the place for you and I advise you to just pay the extra money and stay somewhere that is clean. Side note trying to get the staff to fixed any grievances one may have, good luck to you, one is better just getting everything one may need. Staff provides no type of help whatsoever.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

James 님, Nashville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 6박 숙박함
답변 제공: TM, Guest Relations 님, 2024년 1월 18일
Thanks for your rating Ryan. We hope you will consider us again when you are back in North Beach.

10/10 - 훌륭해요

Naouelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
The team and services were excellent
2023년 12월에 3박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 12월 12일
Hi Naouelle, thank you for our terrific review! We are happy to know that you had an excellent stay and we welcome you to join us again soon.

10/10 - 훌륭해요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is beautiful
2023년 11월에 22박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 12월 5일
Hi Joshua, thank you for your terrific review! We are happy to know that you enjoyed the property. Please visit us again when you are back in Miami.

10/10 - 훌륭해요

Creed

2023년 11월에 7박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 11월 14일
Thank you for your excellent score, Creed! We welcome you to join us again when you are back in Miami Beach.

8/10 - 좋아요

Cesar

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 5박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 10월 25일
Hi Cesar, thank you for a great rating! We hope you will visit us again soon.

4/10 - 별로예요

Arie

가족 여행
별로예요: 직원 및 서비스
The woman at the front desk is nasty, arrogent and a real b*#ch. She treated us and other guests checking in while we were there awfully. This was unfortunately witnessed and commented on by others that were staying there. She also made us pay a daily resort fee that was already paid through Expedia. She would not make to effort to check and became belligerent when asked repeatedly to check the booking. Expedia is refunding the resort fee amount and will go after the hotel for it. This was confirmed by the expedia agent moments ago. Never again!

10/10 - 훌륭해요

Juan Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Requiero por favor, me hagan el reembolso del depósito de 500 Dolares, gracias
2023년 8월에 8박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 8월 31일
Hi Juan Carlos! We appreciate your 5-Star rating. I show your incidental hold was released, so your financial institution will determine how soon it’s released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. We welcome the opportunity to host you again soon.

2/10 - 너무 별로예요

Omran

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 8월 14일
We're sorry to know that you did not have a better time with us Omran. We hope you will consider us again where we can exceed your expectations.

10/10 - 훌륭해요

Lourdie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wi-Fi was slow otherwise clean place
2023년 7월에 10박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 7월 25일
Hi Lourdie! Thank you for your great review. Our apologies if the WiFi wasn't as fast during your stay. Please let us know next time, so we can be sure it wasn't isolated. We welcome you to stay with us again for a future stay.

6/10 - 괜찮아요

Claudia 님, Henderson

좋아요: 청결 상태
별로예요: 직원 및 서비스
The toilet was broken and the lightbulbs malfunctioning.
2023년 6월에 4박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 7월 21일
Hello Claudia, thank you for your review. Please let the staff know of any issues with the room, so we can address it and improve your experience. We hope you will consider us again for a future stay.

2/10 - 너무 별로예요

michael

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst place I’ve ever stayed. Staff was rude. The room did not have all amenities that are mentioned on Expedia water was dripping from the floor in the bathroom. The floor in the living room was coming up where those cracks an inch high oven didn’t work. There is no washer and dryers, and if you like their staff cussing at you in Spanish, then this might be the place for you, but it was a horrible experience. Tried to raise issues and got nothing solved through Expedia or the hotel straight. Horrible, horrible horrible
2023년 6월에 7박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 7월 25일
Hello Michael, your feedback is valued and appreciated, as it allows us the opportunity to see the areas where we need to improve. It is our hope that you will give us another chance to host you in the future, when we will ensure that our hospitality lives up to the high standards we are known to provide.

10/10 - 훌륭해요

Joseph Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to be near the beach in a large room with kitchenette
2023년 5월에 28박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 6월 26일
Hi Joseph Victor, thank you for your wonderful review! We have apartment-like accommodations with full kitchens, living and dining room areas. We welcome you to stay with us again soon.

10/10 - 훌륭해요

Joseph Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel in north beach
2023년 5월에 26박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 6월 6일
Hi Joseph Victor, thank you for your wonderful review. We were happy to host you and hope to have you as our guest again when you are back in North Beach.

10/10 - 훌륭해요

Jose

2023년 5월에 8박 숙박함
답변 제공: TM, Guest Relations 님, 2023년 6월 20일
We appreciate your 5-Star rating Jose! Please visit us again soon.