풀사이드 바

로열 팜 사우스 비치 마이애미, 어 트리뷰트 포트폴리오 리조트 여행 후기

4.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1429개 이용 후기 중 638개" "
평점 8 - 좋아요. 1429개 이용 후기 중 349개" "
평점 6 - 괜찮아요. 1429개 이용 후기 중 204개" "
평점 4 - 별로예요. 1429개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 1429개 이용 후기 중 134개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

BYEONGGYU

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Location in south beach miami.
Best location and Good amenities (Pool, Gym...) walgreens just two blocks away (3min by walk) everything are located nearby. All staff were very friendly and very kind. But, little bit expansive. specially I don't understand why they charged $22+tax for umbrella in the beach It should be given to guests free of charge. Anyway My family had good time in this hotel.
2021년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 6일
Thanks for the review, BYEONGGYU! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have been coming to the Royal Palm for years the staff is better than ever. Just solid good people. Alberto stood out particularly at the pool he's perhaps one of the best pool men on Collin's Avenue. The Beach crew was great too. The staff was helpful and put the guests first. Room was fine with good views and TV no complaints. Pool was warm but fine. I'll be back.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best part of the stay was the location. At the beach with lots of shops and restaurants a few blocks away.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Mark, thank you for taking the time to share your experience at the Royal Palm South Beach Miami. It is wonderful to hear that you enjoyed our prime location right by the beach, with numerous shops and restaurants just a few blocks away. We are thrilled to know that this aspect of your stay was the highlight for you. Our team members are dedicated to ensuring that our guests have a fantastic time, and your kind words are greatly appreciated. We're looking forward to welcoming you back for another memorable stay in the vibrant heart of South Beach!

10/10 - 훌륭해요

Laquilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Laquilla, thank you for your glowing rating of the Royal Palm South Beach Miami! We're thrilled to know that you had such a positive experience with us. Our team members are dedicated to providing exceptional service, and it's wonderful to see that reflected in your rating. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 - 훌륭해요

angelic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the service !
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Angelic, the team at Royal Palm South Beach Miami is thrilled you loved the service! Our team members strive to provide exceptional experiences for all our guests. We look forward to your next visit. Safe travels!

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a perfect location and has many great features, including the staff. Room wasn't as clean as I would have expected when checking in. The paint and carpet are showing signs of wear.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 23일
Michael, thank you for sharing your experience at Royal Palm South Beach Miami. It is great to hear that you enjoyed our prime location and appreciated our amenities and team members. We do regret that your room did not meet your cleanliness standards and acknowledge your comments about the paint and carpet conditions. Your feedback helps us improve and is very much appreciated. We're looking forward to welcoming you back for an even better stay in the future.

4/10 - 별로예요

Naveen 님, Nashua

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Naveen, thank you for sharing your feedback. We notice that your experience with us was not up to your expectations. Your satisfaction is important to us, and we strive to provide better experiences for our guests.We would appreciate if you could provide more details about your stay so we can address any specific concerns you might have had. Our team is committed to continuous improvement and ensuring each guest has a memorable visit.

10/10 - 훌륭해요

Latonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Omg! This property was amazing! I got back 3 days ago and I'm still thinking about my stay here. I took my husband for his birthday and he loved it very bit of his stay. The best part was the staff!!! So professional, friendly, amazing and they even upgraded our room when requested. We even booked an extra night we loved it so much. Free breakfast and complimentary drinks was also great! We will definitely stay here again next time we travel to Miami!
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Latonya,Thank you for sharing your wonderful experience at the Royal Palm South Beach Miami! It is delightful to hear that both you and your husband had such a memorable stay, especially for his birthday. Our team members take great pride in providing exceptional service, and it is heartwarming to know they contributed positively to your visit. We're thrilled that you enjoyed your room upgrade, extended your stay, and appreciated the complimentary breakfast and drinks. We're looking forward to welcoming you back on your next trip to Miami!Best regards,The Royal Palm South Beach Miami Team

10/10 - 훌륭해요

Vincent Edward

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was fantastic the staff bent over backwards to do anything you needed. The only problem we had was on there website it says beach umbrella's are supplied with loungers but there was a fee.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Vincent Edward, thank you for your wonderful review of your stay at Royal Palm South Beach Miami! It is delightful to hear that our team members went above and beyond to meet your needs and ensure your stay was exceptional. We also appreciate your feedback regarding the beach umbrella service and will certainly look into clarifying this on our website. Your insight is valuable to us, and we are thrilled to know that overall, you had a fantastic experience. We look forward to welcoming you back for another splendid stay!

2/10 - 너무 별로예요

Bianca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Bianca, thank you for sharing your experience. It is disappointing to learn that your visit did not meet your expectations. We strive to provide an excellent experience for our guests, and your feedback is invaluable. If you have specific concerns or details about your stay that you would like to share, please reach out to us directly. We hope to have another opportunity to provide you with a more enjoyable stay in the future.

10/10 - 훌륭해요

Saroj

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and easy access to beach
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Saroj, thank you for your positive feedback about your stay at Royal Palm South Beach Miami! We're delighted to hear that you found the beach access safe and convenient. Our aim is to provide a seamless and enjoyable experience, and it's great to know we met your expectations. We'd love to host you again soon!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Peter, thank you for your outstanding rating of Royal Palm South Beach Miami. The entire team is thrilled to know you had a fantastic stay. Your positive feedback is greatly appreciated and encourages us to continue providing exceptional service. We hope you created wonderful memories and look forward to welcoming you back for another wonderful experience. Safe travels!

6/10 - 괜찮아요

Zaida

좋아요: 직원 및 서비스
Check in was great but once I got to my room, the door would not lock from the inside. There was no frig even though I requested one beforehand because I am diabetic and use insulin. The phone did not work, so I repeatedly had to go downstairs. Front desk would not pick up even when I used my personal phone. Will not stay there again.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Zaida,Thank you for sharing your experience. It is wonderful to hear that you had a smooth check-in. It is concerning to learn about the issues you encountered in your room and with our communication channels. Our team strives to ensure every guest has a pleasant stay, and it appears we fell short during your visit. We understand the importance of having essential amenities like a refrigerator, especially for medical purposes. Your feedback will indeed be reviewed to see how we can enhance our service going forward. Although your experience did not meet your expectations this time, we do hope you might reconsider and give us another opportunity in the future.

10/10 - 훌륭해요

Bianca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
One of the best hotels I’ve stayed in
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Bianca, thank you for your kind words! The Royal Palm South Beach Miami team is thrilled to hear you had a fantastic stay. Knowing that you consider our establishment one of the best you have ever stayed in genuinely warms our hearts. We strive to offer exceptional experiences, and it's wonderful to see our efforts reflected in your feedback. We're looking forward to welcoming you back for another memorable visit.

4/10 - 별로예요

Khoa

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Paying resort fee but no bathrobes and slippers. Got yelled at by a staff because I couldn’t open the gate to the beach.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Khoa, thank you for sharing your feedback. It is disheartening to hear that your experience did not meet expectations. The convenience and comfort of our guests are top priorities, and the absence of amenities is being reviewed. Additionally, respectful communication from our team members is crucial, and your experience with the gate access situation will be addressed to ensure better handling in the future. We hope to have another opportunity to provide you with the experience you deserve.

8/10 - 좋아요

Arelis

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
We appreciate your lovely rating, Arelis!The satisfaction of our guests is important to us so we can't wait to see you back again at Royal Palm South Beach Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 - 훌륭해요

julisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just what to thank Mahaia and Christopher! Customer service was amazing!!! Friendly and welcoming! Made me feel safe as a woman solo traveler it was nice to know they were at the front desk! Great job guys! Will be back!
답변 제공: Customer Service 님, 2024년 5월 17일
julisa, thank you for highlighting your positive experience at Royal Palm South Beach Miami. Mahaia and Christopher will be delighted to hear your kind words. It is wonderful to know that their friendly and welcoming demeanor made you feel safe, especially as a solo traveler. We appreciate you sharing this with us and are thrilled to hear you plan on returning. Our team looks forward to making your next stay just as memorable.

6/10 - 괜찮아요

Corinne

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Rooms aren’t as nice as I was hoping for the price paid, but it’s a perfectly fine place to say for vacation. Kind staff.
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Corinne, thank you for sharing your thoughts. It is great to hear you found our team members to be friendly and accommodating. We note your feedback regarding the room expectations and truly appreciate your candor. Your insights are invaluable in helping us improve our offerings. We hope to have the pleasure of welcoming you back for an enhanced experience in the future.

10/10 - 훌륭해요

Anna Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved being with my family at Royal Palm South Beach Miami. Super polite and friendly attendants. Quiet and cozy place. It was perfect! Wonderful view 😍😍
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Anna Jessica,Thank you for your lovely review! The team at Royal Palm South Beach Miami is thrilled to hear you and your family had such a wonderful time with us. Our colleagues take great pride in providing polite and friendly service, ensuring all guests feel warmly welcomed. We are also delighted you enjoyed the tranquil and cozy environment as well as our breathtaking views.We look forward to welcoming your family back soon for another perfect stay!Warm regards

8/10 - 좋아요

Pavel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Pavel, thank you for sharing your positive feedback on Expedia. The team at Royal Palm South Beach Miami is delighted that you had an enjoyable stay. We strive to provide exceptional experiences for all our guests. We're looking forward to welcoming you back soon for another memorable visit.

8/10 - 좋아요

Akina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was pleasant and clean.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Akina, thank you for choosing Royal Palm South Beach Miami and sharing your positive experience. We are glad to hear that our clean and pleasing environment contributed positively to your stay. Our team aims to uphold high standards of cleanliness and ambiance for our guests to enjoy. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Adriana Kaitlin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Adriana Kaitlin, thank you for your positive rating of the Royal Palm South Beach Miami! It is wonderful to know you had a pleasant experience with us. Our team members work diligently to ensure each guest enjoys their stay, and it's gratifying to see that reflected in your rating. Should your travels bring you back to Miami, we look forward to welcoming you again. Have a wonderful day!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Keith, we are delighted to know that you enjoyed your stay at Royal Palm South Beach Miami. It's a privilege to offer memorable experiences for our guests, and your positive rating signifies we were successful in our endeavor. We genuinely appreciate your feedback and certainly hope we'll have the pleasure of welcoming you back for another splendid stay in the future.

6/10 - 괜찮아요

Leonor 님, New York

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nerds improvement
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Leonor, we appreciate the time you took to share your review with us. Please note that we aim to constantly evolve and enhance our guest experience. We'd appreciate any specific feedback you could share that could contribute to improvement. Your constructive feedback can play an integral role in our steadfast dedication to consistently exceed expectations of our esteemed patrons like you.

2/10 - 너무 별로예요

Manuel Martinez

2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Manuel Martinez, it's regrettable to hear that your stay did not meet your expectations. While you left no specific details, we understand that there may have been areas where we fell short. It is our prime endeavor to provide our guests with the best experiences, your feedback is a crucial part of that. We'd appreciate the chance to regain your trust and afford you the quality service we pride ourselves in. Thanks for your valuable input.

10/10 - 훌륭해요

Erickson 님, Plano

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service !
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Erickson, it's fantastic to hear you found the service at Royal Palm South Beach Miami to be praiseworthy! Our team members strive to deliver exceptional service and it's wonderful to know this was evident during your stay. We can't wait to welcome you back on your next trip to Miami. We trust it will be another excellent experience.

4/10 - 별로예요

Diana

좋아요: 청결 상태
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Diana, it's concerning to discover that your stay did not meet expectations, as we consistently strive to ensure every guest's satisfaction. Although you didn't provide details, we value your feedback and it assists us in our unending quest to enhance guest experiences. We hope that you will allow us another opportunity to demonstrate the high-quality hospitality that we are known for.

10/10 - 훌륭해요

Pedro Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Buena relación calidad precio
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
Pedro, es un placer saber que encontraste valor por tu dinero en Royal Palm South Beach Miami. Nuestro objetivo es ofrecer una experiencia de alojamiento excepcional que combine comodidad con asequibilidad, y estamos contentos de haberlo logrado. Gracias por elegirnos para su estadía en Miami y esperamos darle la bienvenida nuevamente en el futuro.

8/10 - 좋아요

Simonica

연인과의 여행
I had great time
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Simonica, it's truly delightful to hear that you enjoyed your time at Royal Palm South Beach Miami. We strive to offer unforgettable experiences to all our esteemed guests, and your positive feedback reaffirms the hard work put in by our team. We appreciate your choice of our hotel for your stay and look forward to having the pleasure of serving you again in the future.

6/10 - 괜찮아요

CELINE

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Thank you for sharing your feedback, Celine.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 - 별로예요

Frank

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Frank, thank you for taking the time to leave a rating. It seems your experience with us wasn't entirely satisfactory. Our team always strives to provide memorable stays for our guests, and we regret that we fell short during your visit. We hope you might consider giving us another opportunity to better serve you in the future.

8/10 - 좋아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스
Pricey needs updates
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Tiffany, thank you for choosing to stay at Royal Palm South Beach Miami and for sharing your thoughts. We're committed to striking the right balance between value and quality, and we continuously strive to enhance our facilities. Your feedback provides invaluable insights that will assist in future improvements. We hope to welcome you back to experience any positive changes firsthand.

2/10 - 너무 별로예요

Viktoriia

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged me 770$ for who knows what . Just appeared the charge on my credit card . They charge from things you never purchased. Also I never had my room cleaned up for all 3 days I stayed there …… do not go to this hotel Trust me Never in your life It’s better to overpay for another hotel Because this hotel steal your money from Your credit card !!!!!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Viktoriia, we're genuinely sorry to hear about the issues experienced during your stay, especially regarding unexpected charges and the lack of room service. Typically, some fees are necessary for services like resort fees or in-room amenities, but it's concerning you found charges you didn't incur. We encourage guests to reach out directly to our finance department to discuss any discrepancies further, as we take matters of this sort very seriously.As for the room service, we deeply apologize that the daily cleaning service you anticipated was not met. We usually ensure that all rooms are cleaned regularly and diligently, so it’s disheartening to hear this was not your experience.Your feedback is valuable to us; it helps us to refine and improve our service. We would appreciate the opportunity to regain your trust on a future visit, assuring you a much more pleasurable and seamless experience. Thank you for taking the time to share your experience.

10/10 - 훌륭해요

Dionna

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 25일
Dionna,Thank you for your fantastic rating! We're thrilled you had an excellent experience at Royal Palm South Beach Miami. Our team members strive to make every stay memorable, and it's wonderful to see that we met your expectations. We look forward to welcoming you back for another amazing stay on your next visit to South Beach.

2/10 - 너무 별로예요

Jetsun

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad room and rude front desk
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 4일
Jetsun, we deeply regret to hear about the issues you faced during your stay, particularly with our services and accommodations. Our colleagues at the front desk endeavor to provide our guests with exemplary service, and it's disheartening that we fell short of the mark in this instance. Likewise, we usually pride ourselves on our comfortable rooms, and it's unfortunate your experience did not align with our typical standards. Rest assured, we aim to exceed guest expectations and will work diligently to improve in these areas. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay.

6/10 - 괜찮아요

Deedwin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.

8/10 - 좋아요

Stephanie

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Stephanie, thank you for choosing Royal Palm South Beach Miami and giving us a high estimation of your stay! We are pleased that you enjoyed your time with us and we hope our contemporary amenities, our team members' hospitality, and the unmatched beachfront views added to your overall experience. Should you plan another trip to South Beach, we trust you will consider us as your accommodation. Your satisfaction is our greatest success.

4/10 - 별로예요

lior

2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Lior,Thank you for sharing your feedback. We regret that your experience did not match your expectations. Our team strives to provide exceptional service and we are constantly working toward improvements. Should you wish to discuss your stay further, please feel free to reach out directly. We value your feedback and appreciate your time.Warm regards.

8/10 - 좋아요

Leo 님, humble

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Leo, thank you for your review of the Royal Palm South Beach Miami! We're pleased to see you enjoyed your time with us. Our team members strive to create memorable experiences for our guests, and we’re glad you had a satisfying stay. If you have any specific feedback or suggestions, we would love to hear from you. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, The staff doesn’t bother you.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.

8/10 - 좋아요

Dontae

2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Dontae, thank you for the positive rating for the Royal Palm South Beach Miami. We're delighted you had an enjoyable experience. Our team members strive to provide memorable stays for our guests, and it’s fantastic to know your visit reflected that. Should your future travel plans bring you back to Miami, we’d be excited to welcome you again.Safe travels!

2/10 - 너무 별로예요

Kimberly

2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Kimberly, the team is disheartened to see that your experience did not meet your expectations. We place great importance on guest satisfaction, and it is concerning that you did not enjoy your stay. Your feedback is invaluable, and if you could provide more details about areas where we could improve, it would greatly assist our continuous efforts to enhance guest experiences. We hope you might reconsider and give us another opportunity to offer you a more favorable experience in the future.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the perfect location for anything you want to do in South Beach.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.

8/10 - 좋아요

Nathalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
propre mais pas parfait pour un 4 étoiles.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Nathalie, c'est réconfortant de constater que vous ayez trouvé le Royal Palm South Beach Miami propre et à la hauteur de vos attentes. Nous apprécions vos commentaires. Concernant votre remarque sur la perfection, nous recherchons continuellement l'excellence et visons à dépasser les attentes de nos clients. Vos observations nous fournissent des informations précieuses dans cette poursuite. Nous espérons avoir une autre opportunité de vous offrir un séjour encore plus fluide la prochaine fois. Merci d'avoir choisi notre hôtel pour vos besoins de voyage.

8/10 - 좋아요

Tigeria

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Tigeria, thank you for leaving a rating for your stay at Royal Palm South Beach Miami. We're thrilled to know your experience with us met your expectations. It would be a pleasure to further enhance your next visit by offering even more personalized service. We hope to have the opportunity to welcome you back to our sunny resort in Miami soon!

8/10 - 좋아요

Maura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Maura, we appreciate you taking the time to rate your stay at the Royal Palm South Beach Miami. Your high score tells us we that we made your time in Miami enjoyable. While we don't have any specific feedback, we’re eager to ensure every element of your next visit is perfect. Please don’t hesitate to directly share any preferences or anticipation for your next stay. Our dedicated team members constantly strive to create a memorable experience for every guest. We can't wait to welcome you back!

6/10 - 괜찮아요

Worrell

연인과의 여행
좋아요: 직원 및 서비스
The room needs updating, the water in the tub went down slow. We called for the engineer to come up and fix it. They took out the stopper. The room had strands of hair all around it. The toilet seat was moving. Wasn't a terrible stay, but definitely wasn't the best. I wouldn't stay here again.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Worrell, your insights are invaluable. It's unfortunate to hear of your less than satisfactory experience with us. Issues concerning the condition of the room have been noted and are being looked into by the management team. The instance involving the tub's slow drain certainly falls below the standards we aspire to maintain. We pride ourselves on maintaining an environment of cleanliness so know that the oversight you encountered is not our norm. We'd like to reassure you that we regularly update and maintain facilities but in light of your feedback we are considering ways to improve and to prevent similar issues in the future. Although we regret that you feel your stay didn't meet your expectations, we learn from every feedback and continuously strive to provide our guests with a better experience. We hope for another opportunity to exceed your expectations and change your perspective about the hotel.

10/10 - 훌륭해요

Aida

가족 여행
좋아요: 숙박 시설 상태 및 시설
Beachfront and clean
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Aida, it's wonderful to hear your positive remarks regarding your stay at Royal Palm South Beach Miami. We're delighted you appreciated our pristine beachfront location. Maintaining high cleanliness standards is paramount to us and your recognition is greatly appreciated. We look forward to welcoming you back, and making your next visit even more memorable.

8/10 - 좋아요

javier

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
Thank you for the great rating, Javier!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Royal Palm South Beach Miami. We'd like to share an even better experience with you soon.