2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

로열 팜 사우스 비치 마이애미, 어 트리뷰트 포트폴리오 리조트 여행 후기

4.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1436개 이용 후기 중 627개" "
평점 8 - 좋아요. 1436개 이용 후기 중 356개" "
평점 6 - 괜찮아요. 1436개 이용 후기 중 200개" "
평점 4 - 별로예요. 1436개 이용 후기 중 113개" "
평점 2 - 너무 별로예요. 1436개 이용 후기 중 140개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

BYEONGGYU

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Location in south beach miami.
Best location and Good amenities (Pool, Gym...) walgreens just two blocks away (3min by walk) everything are located nearby. All staff were very friendly and very kind. But, little bit expansive. specially I don't understand why they charged $22+tax for umbrella in the beach It should be given to guests free of charge. Anyway My family had good time in this hotel.
2021년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 12월 6일
Thanks for the review, BYEONGGYU! We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day!

10/10 - 훌륭해요

Bobby

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room I stayed in, very satisfied!!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Bobby, it's wonderful to hear that you had such a great experience at the Royal Palm South Beach Miami. Your satisfaction is of utmost importance to us, and we're thrilled that our room lived up to your expectations. We strive to create a comfortable and enjoyable environment for all of our guests, and your feedback affirms our team's hard work. We would be delighted to welcome you back for another stay in the future!

8/10 - 좋아요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena atención al cliente.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Enrique, gracias por tu reseña. En Royal Palm South Beach Miami, estamos orgullosos de la dedicación de los miembros de nuestro equipo para garantizar la satisfacción de los huéspedes y es maravilloso saber que apreció su servicio. Esperamos tener la oportunidad de recibirlo nuevamente pronto.

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Andre, we're delighted to hear that your time at Royal Palm South Beach Miami was exceptional. It's wonderful to know that our unique combination of beachside charm and exemplary service succeeded in creating a memorable experience for you. We sincerely value your feedback, and look forward to making your next stay with us even more enjoyable.

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very nice. The rooms seem a little than most hotels on Collins which is very much appreciated. The staff are kind and friendly an overall nice girls trip or family vacation spot.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Jennifer, we sincerely appreciate your stellar feedback regarding your stay at the Royal Palm South Beach Miami. It brings us joy to know that you found our accommodations spacious, a contrast that you've appreciated compared to the majority on Collins Avenue. Our team members work hard to maintain a friendly and kind ambiance, we're delighted their efforts enhanced your satisfaction during your girls trip or family vacation. Your gratifying remarks affirm that we are achieving our goal of providing exceptional experiences. We look forward to welcoming you back soon for another fantastic stay.

8/10 - 좋아요

Catherine 님, Knoxville

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Catherine, thank you for choosing the Royal Palm South Beach Miami for your recent stay and for taking the time to rate your experience. We're delighted that your visit met your expectations and hope that our hotel enhanced the enjoyment of your time in Miami. Whether you were captivated by our Art Deco architecture, the stunning sea views, or the hospitality extended by our team members, it would be our pleasure to welcome you back for another memorable stay. We're always eager to make your time with us feel special and distinct.

10/10 - 훌륭해요

Vi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Vi, we're thrilled to hear you enjoyed your stay at the Royal Palm South Beach Miami. It's always a pleasure to offer our guests a comfortable and pleasing experience. We appreciate you taking the time to share your impressions and look forward to making your future visits just as enjoyable. Thank you!

10/10 - 훌륭해요

claudia 님, Independence

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Thanks for the fantastic rating, Claudia!It's outstanding we could exceed your expectations during your stay at Royal Palm South Beach Miami. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Hashim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff, amazing beach front hotel with plenty of walkable shopping and dining nearby!
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Hashim, it's great to hear you found the beachfront location of Royal Palm South Beach Miami to be advantageous, coupled with an excellent selection of shopping and dining options within walking distance. We're absolutely delighted that our team members were able to contribute positively to your experience. Your kind review is much appreciated, and we can't wait to welcome you back to the Royal Palm South Beach Miami for another fantastic stay.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great! Price was very reasonable.
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Alex, we're thrilled to hear that the strategic location and affordable pricing of Royal Palm South Beach Miami met your expectations. Our aim is to provide excellent value in one of Miami's most desirable areas, and it sounds like we hit the mark during your stay. We look forward to potentially being your preferred choice of accommodation the next time your travels bring you to South Beach.

10/10 - 훌륭해요

Nikola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and friendly staff
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Nikola, your feedback truly brightens our day! It warms our hearts to see you enjoyed your stay at Royal Palm South Beach Miami. Your praise adds value to the dedication of our team members and the ambiance they work so diligently to maintain. We can't wait to host you again on your next visit and continue exceeding your expectations!

2/10 - 너무 별로예요

Marian

2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Marian, it seems that your experience did not meet the high standards we strive for. We value your feedback and would like to understand more about why your stay didn't live up to your expectations. Please feel free to reach out with any specific concerns or areas of improvement. We are committed to improving our services and hope to have another chance to serve you better in the future.

6/10 - 괜찮아요

Taylor

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Taylor, we value your recent stay and the rating you've given us. As we're always aiming to provide the best experiences, we'd certainly appreciate any specific feedback regarding your stay. This will greatly assist us in enhancing our offerings to future guests. Anytime you'd like to share more about your experience, please feel free to do so. Best regards.

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Jan, it's wonderful to know that your stay at Royal Palm South Beach Miami lived up to your expectations! We trust you enjoyed all we have to offer, from our prime South Beach location to our inviting ambiance. We sincerely appreciate your high rating and welcome you to join us again soon for another memorable visit. Thank you for choosing us for your Miami getaway.

8/10 - 좋아요

Dorinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It had great access to the beach. It was walkable to everything we wanted to do. It was a fun vibrant area but quiet for sleeping in the room.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Dorinda, thank you for taking the time to write about your stay at Royal Palm South Beach Miami. It's fantastic to read how much you appreciated our convenient beach access and proximity to local attractions. We especially love knowing that the lively yet peaceful ambience of the area added to your enjoyment, and that, at the same time, the tranquility of your room provided the perfect setting for a restful night's sleep. We look forward to welcoming you back on your next beach vacation.

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super beau site
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Alexandre, it's wonderful to hear you found the Royal Palm South Beach Miami captivating. We are dedicated to offering an exceptional experience for all our guests. Your feedback is invaluable to our continuous pursuit of excellence. Looking forward to your return in the future.

10/10 - 훌륭해요

Helge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Helge, it's fantastic to see that you had a 5-star experience at the Royal Palm South Beach Miami! Your high rating speaks volumes, and we want to express our utmost gratitude for your kind acknowledgement. We eagerly look forward to welcoming you back to create more wonderful memories for you. Safe travels!

10/10 - 훌륭해요

Seth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and the staff is so personable. I look forward to my next stay again in a few weeks when I come back to Miami Beach for a convention I am working.
2024년 3월에 1박 숙박함
답변 제공: Property Management 님, 2024년 3월 26일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 - 너무 별로예요

Tamer

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel people harrased us and they mangment said they would give us credit but we booked through third party If someone can call me please 3309795524
2024년 3월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 3일
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 - 훌륭해요

Andrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place and very kind concierge, plus upgraded to better room overlooking The beach
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Andrey, it's great to hear that you enjoyed your stay at the Royal Palm South Beach Miami. Our team members put a tremendous amount of effort into creating wonderful experiences for guests, so your comments about the concierge are highly appreciated. Also, we're pleased to know you appreciated the upgrade and the majestic beach views from your room. We look forward to providing another memorable stay upon your return.

6/10 - 괜찮아요

Luis Porfirio

2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
We appreciate you taking the time to share your feedback, Luis.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Ashley

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best customer service very welcoming front the front desk guy to valet best hotel in south beach would definitely recommend and stay again ocean view was everything
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Ashley, your high praises for Royal Palm South Beach Miami are unequivocally gratifying. It's uplifting to hear that our welcoming reception and valet services contributed significantly to your experience. Recognizing us as the best hotel in South Beach is an attribute we don't take lightly. We're thrilled that the ocean view lived up to your expectations and that you'd wholeheartedly recommend us. Thank you for choosing us for your stay, and we eagerly await your next visit.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
My dead bolt lock didn’t work
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Jennifer, thanks for sharing your experience with us. We're grateful for your feedback and understand that encountering issues with your room's security features, such as the door lock, would be inconvenient. Our team members take your safety seriously and are always on hand to assist with such matters. We appreciate your patience and will ensure feedback like yours is used to improve our service quality. It would be our pleasure to show you our high standards of service should you choose to return to Royal Palm South Beach Miami.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Expensive but nice.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Chris, thank you for taking the time to share your thoughts. It's wonderful to learn you found the Royal Palm South Beach Miami to be a pleasant place to stay. While we strive to provide exceptional experiences that represent good value, we understand that perspectives on price can vary. We hope your visit to Miami was enjoyable and look forward to offering you a warm welcome again in the future.

6/10 - 괜찮아요

KARINA

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 20일
Karina, thank you for your rating. It appears that your stay may have been satisfactory but there remains room for notable improvements. Without specific feedback, it's hard for us to understand where we may have fallen short, but rest assured, we deeply value your input. During your next stay, please don't hesitate to communicate any specific needs or concerns with our attentive and welcoming team of colleagues. We're continually striving to enhance our guest experience and your insights are crucial in that process. Thank you once again for choosing to stay with us.

10/10 - 훌륭해요

Aneliya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful customer service and ideal location!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Aneliya, thank you so much for your excellent rating and lovely comments about the Royal Palm South Beach Miami. We're thrilled you appreciated our exceptional customer service and prime location. Our team members are always willing to go the extra mile to ensure your stay is memorable, and we're pleased they made a positive impression.The location is indeed one of our key attributes. Being located in the heart of South Beach not only offers convenient accessibility to the best of Miami's attractions, but it also provides a spectacular setting that enhances your holiday experience.We're looking forward to welcoming you back for yet another impeccable stay at Royal Palm South Beach Miami.

2/10 - 너무 별로예요

Earl

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
I called several times to confirm they had valet at the hotel before we srrived. When we arrived, we were told there is no valet available. The parking garages in the area are closed. They told me to try another hotel. The hotels in the area said they only valet for their own guests. This is not what I expect when paying Bonvoy prices.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Earl, your experience with the parking situation is regrettable, and we understand the inconvenience it must have caused. Our ultimate intention is to provide seamless services to our valued guests and it's evident that this wasn't your case with regards to the valet service. We'd want to assure you that your feedback is being taken seriously and we'll look into ways to provide clearer communication regarding such facilities in the future. The last thing we desire is for our guests to feel uncatered for at any point during their stay because of a lack in the services that they expected.

2/10 - 너무 별로예요

Tejasvita

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room is shabby and didn’t have amenities in the bathroom and we had to request them separately . The beach service is bad and they charge you $25 for the umbrella. They were running out of towels, and so they never provided us towels at the beach on time. Not worth your money which is almost equivalent to its adjacent hotels that have better service.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Tejasvita, the team deeply regrets to hear that your experience did not live up to expectations, especially with regard to room quality and beach amenities. Our intention is to provide an appealing and convenient atmosphere for our guests, and your feedback helps us understand where we can improve. It's concerning that you experienced delays with the provision of beach towels, as we strive to offer prompt services to our guests. Please note that the umbrella charge is in line with the local norm for beach services. Your comments about overall value will be thoroughly reviewed to ensure we're competitively positioned amongst neighborhood establishments. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in our facility.

10/10 - 훌륭해요

Dijana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Royal Palm is on amazing place ch lose to everything walking distance. Love it!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Dijana, it's great to hear that you enjoyed your stay at Royal Palm South Beach Miami. Your words describing our fantastic location certainly bring a smile to our faces. We take pride in providing a prime spot that's within easy reach of the heart of Miami. Thank you for sharing your love for our establishment. Next time you're in Miami, we hope Royal Palm South Beach is your first choice.

10/10 - 훌륭해요

Richie 님, clifton park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice beach access
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Richie, it's fantastic to hear you appreciated the easy beach access at Royal Palm South Beach Miami. Being conveniently located by the shore is one of the pleasures we are delighted to share with our guests. We hope you found time to relax, soak up some sun, and fully enjoyed the scenic vistas. Looking forward to your next seaside escape with us!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Brandon, thank you for your outstanding rating. It's heartening to know that your experience at the Royal Palm South Beach Miami surpassed expectations. Our team strives to create memorable stays for our guests, and it seems we succeeded in your case. We truly look forward to the opportunity of welcoming you back for another exceptional stay. Your feedback is much appreciated. Safe travels!

2/10 - 너무 별로예요

Victoria

가족 여행
별로예요: 숙박 시설 상태 및 시설
So disappointing for Marriott. Rooms were unclean and run down . No service on the beach. Honestly a wast of my money for a vacation.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Victoria, we deeply regret to hear that your stay didn't meet your expectations. It is of utmost importance that our guests feel comfortable in their surroundings and we sincerely apologize for any issues you encountered with the cleanliness of the room.We strive to provide an enjoyable beach experience for all our guests, and we're sorry that this was not the case during your visit. Please rest assured, our team members are working tirelessly to improve our services and upkeep of the premises.We value your feedback and the time you took to share it, as it helps us identify areas in which we can better our guest experience. Please give us an opportunity to amend past oversights and create a much more improved experience on your future visits.

10/10 - 훌륭해요

amber

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Amber, we're thrilled to hear about your wonderful experience at Royal Palm South Beach Miami! Your kind words serve as encouragement to our team who strives to provide each guest with a memorable stay. Your satisfaction is always our top priority, and your review reaffirms the hard work we put in each day. We hope your travels bring you back to us for another outstanding stay!

6/10 - 괜찮아요

Tyiska 님, atlanta

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Thank you for sharing your feedback, Tyiska!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 - 괜찮아요

Raymon

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Construction overhead and the front desk treated me like i was lying said id need to pay a fee to change rooms. A let down for the money…
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Raymon, we appreciate your feedback and your intention to convey your experiences. We are truly sorry to hear that you encountered inconvenience owing to some renovations happening in our hotel. It is indeed our aim to provide a hassle-free stay, and we apologize if your experience didn't meet that expectation. We also sympathize with your disappointment regarding the room changing process and would like to clarify that it's standard procedure sometimes influenced by a number of varying factors. Our team is trained to exhibit utmost respect and professionalism, and any impressions of disbelief are certainly unintentional. We would love to have another opportunity to serve you better and are confident in our ability to provide a more satisfying experience. Thank you once again for your time in sharing your observations.

8/10 - 좋아요

Raghu

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Raghu, it's certainly a pleasure to receive your positive rating of the Royal Palm South Beach Miami. While we would love to receive specific feedback to better understand the details of your stay, we truly appreciate your time in evaluating our hotel. We hope that your overall visit was a special one, and that the unique charm of the Royal Palm South Beach Miami added to your enjoyable experience. We look forward to welcoming you back for an even more individualized and exceptional stay next time.

10/10 - 훌륭해요

Ivan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay. Front desk crew was extremely helpful, in fact the entire work crew was. Room was nice and clean, location was prime, pool and beach action was action was top notch. I hope to be able to return!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Ivan, thank you for sharing your highly positive experience at Royal Palm South Beach Miami. We're overjoyed to learn that our front desk team was instrumental in elevating your stay, and that you found our extraordinary location to your liking. It's wonderful to hear your accommodation was immaculate and our pool and beach amenities met your high expectations. We eagerly look forward to the pleasure of welcoming you back for another splendid stay.

8/10 - 좋아요

stavroula

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice hotel Until next year!!!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Stavroula, we're thrilled to hear you had a pleasant stay at Royal Palm South Beach Miami. It's heartening to know that our efforts to create a wonderful hotel experience resonated with you. Your anticipation for another visit next year is truly motivating for our team members. Until then, we wish you all the best!

8/10 - 좋아요

rubeana

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The hotel was relaxing and the pool was wonderful, however I stayed for three nights and not once was my room cleaned even after I asked the staff cleaning worker.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Rubeana, we're thrilled to hear you found the Royal Palm South Beach Miami to be a relaxing environment and took great pleasure in our pool. We're deeply disappointed to hear about your experience with maintaining cleanliness during your stay. We assure you that our team is committed to top-notch service and your remark about room cleanliness will be addressed to ensure better coordination. Despite this, we trust you have been able to enjoy the rest of Miami; our sincere hope is to have the pleasure of hosting you again under more favourable circumstances.

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant and bar on site was amazing. Music, decor and ambiance for breakfast, lunch and dinner. Cannot say enough about the staff.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Steven, thank you for sharing your positive experience at Royal Palm South Beach Miami. It's truly heartening to hear that the on-site restaurant and bar exceeded your expectations with their ambiance across all meals of the day. We're also delighted to learn that our team members made a remarkable impression on you. Your feedback is much appreciated and it will absolutely be shared with the team to continue inspiring outstanding service. Looking forward to welcoming you back on your next visit to South Beach.

8/10 - 좋아요

Ewa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Ewa, it's delightful to hear that you had a pleasant stay at the Royal Palm South Beach Miami. Your generous rating is very much appreciated. It's a pleasure to know that we could meet your expectations. Do revisit us, we would be thrilled to create another memorable experience for you.

4/10 - 별로예요

stephen

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
the property is old and the price is expensive
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Stephen, we appreciate you sharing your viewpoint. It seems the hotel's age has contributed to an impression that deviates from its intended charm, which we regret. Regarding cost, our pricing reflects the high-quality offerings and experience we strive to provide. We're always working towards improving and your feedback will be taken into consideration. We hope to have another opportunity to host you and demonstrate the true value we offer.

10/10 - 훌륭해요

lisbeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really cozy place
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Lisbeth, we're thrilled to know that you found Royal Palm South Beach Miami to be such a snug and intimate setting. We always aim to create a warm and inviting atmosphere for our guests, and it's lovely to know we have been successful in that regard for you. Hope to host you again soon for another delightful stay.

10/10 - 훌륭해요

Kiara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we will stay here again when we come back
답변 제공: Customer Service 님, 2024년 2월 24일
Kiara, it's wonderful to hear that you're considering the Royal Palm South Beach Miami for your future visits. We appreciate your brief yet affirming comment. Our team members look forward to offering you the same welcoming service and enjoyable environment you've experienced previously. Thank you for considering us as your go-to place. We're eagerly waiting to serve you again on your next visit!

2/10 - 너무 별로예요

Shernae

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is outdated. Housekeeping doesn’t clean properly. Furniture in the rooms are filthy and there is poor lighting in the rooms. Found bed bugs the first night and took videos and sent them to management. Management says pest control didn’t find any but of course they didn’t as bed bugs hides during the day and comes out at night. Beware of room 436 I feel bad for anyone that stays in that double bed room as they will take the bed bugs back home with them because they have made the room available again. First and last time staying here please do yourself a favor and book elsewhere it is not worth it.
2024년 2월에 3박 숙박함
답변 제공: Property Management 님, 2024년 3월 11일
Thank you for sharing your concerns over your experience Shernae. We certainly do not take these situations lightly and act immediately on any reports we receive. Like every hotel, we have processes in place to prevent the presence of pests and monitor and treat our building regularly. We appreciate your feedback and hope to welcome you back to our property for a more enjoyable stay in the future.

4/10 - 별로예요

Bryan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
We appreciate the feedback, Bryan.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 - 별로예요

Domenico

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
We appreciate you sharing your concerns with us, Domenico.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 - 괜찮아요

Rutvik

It was alright
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Rutvik, thank you for taking the time to share your experience. It sounds like your stay was somewhat satisfactory, but didn't quite meet your expectations. We always aim to provide memorable experiences, so please know any feedback is helpful in improving and creating a more fulfilling stay. We urge you to let us know during your next stay if you have any concerns, so we can immediately address them. We know we can make your next visit more enjoyable. Best Regards.

4/10 - 별로예요

Isaak

연인과의 여행
The staff were wonderful. The rooms were dated a barely functional
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Isaak, it's good to hear that our team members were able to provide a superb experience for you. However, we acknowledge your concerns about the room conditions. Our goal is to create a comfortable stay, and it seems we fell short with the room functionality this time. We have taken note of your feedback and we're working towards improving our rooms, maintaining the charm yet ensuring modern convenience. We hope you will grant us another opportunity to better serve you in the future.

4/10 - 별로예요

Jose

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too expensive for what it is. Room looks like a motel room not fancy at all and too much noise.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Jose,We value your feedback and want to assure you that we take all guest evaluations seriously. We're truly sorry that the overall ambiance and noise level fell short of your expectations. We always strive to deliver a pleasurable and serene environment that reflects the uniqueness of the setting.We further acknowledge that the quality of our rooms plays a crucial role in providing a satisfying stay to our guests. It's important to note that our rooms are intended to reflect a blend of modern functionality and laid-back comfort.Moreover, our pricing is influenced by various factors like proximity to the beach along with other amenities. Even though we understand that the price may seem high, we believe with everything we provide, it offers great value.Lastly, our team members are always available to assist in making your stay as comfortable and enjoyable as possible. We hope we'll have the opportunity to provide a more enjoyable experience on your next visit. Your observations will be considered as we continue to improve our services. Thank you for letting us know how we can enhance your Royal Palm South Beach Miami experience.