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"Upon my arrival, I was warmly greeted by Linus, an older gentleman. His kindness and welcoming demeanor left a positive impression on me. When I checked in, I was informed that my room would be ready at 3 p.m. as it was not yet prepared. My room finally became available sometime after 4 p.m. During my stay, I noticed an unusual odor coming from the shower area. Despite this, the room itself was quite pleasant. I was surprised when the staff contacted me at 7 a.m. to introduce themselves. While I appreciate their efforts, I believe such calls can be scheduled for a later time. Considering my late arrival from the west coast, I was still experiencing sleep deprivation. The service provided was inconsistent. When I requested that my room not be serviced, I would return to find it had been touched. Several cleaning staff members exhibited unprofessional attitudes. In contrast, the women working in the restaurants were exceptionally courteous. The food truck located by the pool served the most delicious cuisine. Hunter Steakhouse was an exceptional dining experience. The inclusion of Nexus for excursions was a commendable addition. The boat excursion was enjoyable and allowed me to relax. However, I must admit that I value service highly, and I encountered more negative experiences than positive ones during my stay. I decided to share my feedback here because when I checked out, I noticed many unhappy guests expressing the dissatisfaction & I felt it was enough going on."

"Amazing nice staff"

"The resort is full of cats. You cannot eat in peace without being surrounded by cats. My room had huge roaches & room service took up 4 hourse. Nothing like other Zoetry hotels"

"The spa was amazing, my masseuse Natalie to my surprise was the highlight of my stay. The massage she provided exceeded all expectations."

"Breakfast could have been better"

"I got zero from the list of gold membership benefits. No free upgrade. No bottle of wine in the room. And all inclusive only applies to meals and drinks outside of the room. Room service and mini bar cost extra. Very nice place, just not what I anticipated."

"The property was excellent. We loved our room, the staff, the food/drink, and the amenities. It was beautiful!"

"Staff was exceptionally nice. Kudos to the chef Dinner was par excellence....looking forward to my return"

"The staff were very friendly . Everyone was very helpful and they were accommodating to my 4 year old son . It was just the two of us and when dining everyone was very helpful grabbing stuff so I didn’t have to wait in lines when my son wanted something else . The room was clean and the property was well maintained someone was always cleaning . The beach did have a lot of seaweed but they offered transportation to another beach . The water slide and water park were down but there was still a lot to do . Overall it was a great experience and I’m looking forward to coming back "