Midtown, San Antonio hotel rooms at the Best Western

"Every staff member we interacted with was exceptional, they were update the fire alert systems and we had a little difficulty with the temp settings on the thermostat, varying between too hot and too cold, the location of the thermostat by the double doors may be the issue as we had colder than expected or normal temps..."

"Clean room but old carpets Staff is good "

"Pool water is a bit cloudy and the rooms do have fridge but no freezer on the fridge that was a big downer for us"

"This is one of the best hotels in San Ant. The restaurant, the staff, the ambiance was amazing. I have stayed at a few places in San Ant and this is one place I would stay again. Eric the bar manager was really accommodating. "

"Great hotel. Loved everything about it!"

"Everything was great "

"I can’t say enough positive things about the Drury Plaza! Amazing "

"When I booked this hotel on the website it game me a total with taxes of what i was going to pay. Never mentioned anything about parking or having to pay for the parking. Never even mentioned that parking was not guaranteed for hotel guest. Which i taught was very unconvinced. When i arrived i was told i had to pay for the parking and added it to the room( more money). When go to the room the bathroom tub looked like it was not cleaned at all. When i reserved room i put i needed queen beds and handicap room for my husband that is an amputate. One in room it was too small bed where full size and the restroom well he couldn't even use. My husband had to go downstairs to lobby rr due to his handicap and chair. Very inconvenience! Tv in room didn't work at all. One night came back to hotel and there was no parking i had to go park at another hotel across and pay there and walk back to my hotel at 3am alone. This was very bad that i had to pay else where when i paid already for parking. Night shift employees very rude. So many things wrong in this hotel. And all they can do is tell me to write a review to improve stay. Never book with this hotel. "

"The room for which I was given a room key was already occupied! I reserved and paid for an executive suite and when I arrived, no such room was available for me. I was instead given a lower value room with no more compensation offered other than breakfast and drinks."