Dear Alden,Thank you for taking the time to review your stay.We are truly sorry to hear that the room arrangements for your family did not meet your expectations. Our hotel adheres to certain policies to ensure safety and compliance with local laws, which regrettably may have caused some inconvenience.We are also disheartened to learn of your experience with our staff and the air conditioning issue. While we are committed to providing exceptional service at all times, it seems we fell short of our goal during your visit. Furthermore, the disturbance you mentioned from the bar is taken seriously, and we routinely assess our facilities to enhance our guests' experience.We hope you will consider staying with us again in the future. Best regards,Assunta Greco, Room Division Manager

Kära Sara,tack för er recension av er vistelse hos oss.Det gläder oss att ni uppskattade vår frukost och den höga servicenivån. Vårt team strävar alltid efter att leverera en förstklassig upplevelse till våra gäster och det är fint att höra att vi lyckades med det för er. Vi beklagar dock att ni upplevde ert rum som slitet och lyhört. Vi vill uppmärksamma att vi för närvarande genomför renoveringsarbeten för att förbättra våra faciliteter och gästupplevelsen, vilket kan ha påverkat ert intryck. Vad gäller situationen med nyckeln så arbetar vi kontinuerligt med att förbättra våra processer och vi tackar er för er feedback.Vi önskar er varmt välkommen åter. Med vänliga hälsningar,

Dear Lars,Thank you for taking the time to share your review.We're glad to hear that you enjoyed the breakfast buffet at our hotel and appreciated the views from our top-floor bar. It's always a pleasure to receive positive feedback about our amenities and offerings.We regret to hear that the noise from the nearby intersection impacted your stay. Being in a central location does have its advantages for those wishing to explore the city, but we understand it can sometimes lead to a lively street ambiance. We assure you that our rooms are soundproofed to minimize external noise, although we acknowledge that sensitivities to noise levels can vary. As for the air conditioning system, we are committed to ensuring our guests' comfort and will look into your feedback for potential improvements.We're also pleased that you found our front desk staff helpful and able to assist in English, which is part of our efforts to provide excellent service to all our guests.We hope you will consider staying with us again in the future. Best regards,Claudia Urgesi, Front office Manager