Dear anonymous, thank you for your valuable review here. I have to apologize for the pool experience, I even saw that on Sunday morning the pool wasnt 100% clean and had advised the one in charge to do an intense cleaning and changing of pool filter. That has been implemented right away. The noise and music, yeah as you are not alone in a hotel and other guests have the right to enjoy too, now some have different understanding of enjoyment and like to chitchat and listen to a little music while hanging out at the pool. If the music isnt to noisy we wont interfere, if the sounds are beyond 10pm are before 7am we definitely will stop that. Cheers

why did you not just approach the restaurant staff? They surely did not forget on purpose but maybe just felt hungry and saw your delicious food prepared in the kitchen. This can happen naman. Joke only, no one would ever do that but really why not just talk???

Elliot, thank you so much for your honest review at Hotels.com Highly appreciated. See you again

thank you Monkey for your review. Maybe it would be nice if you relate the review to the room that you rented. Economy Room at 1000 Pesos per night, with Aircon, private bath room, 30 sqm bed room with queensize double bed, cabinet, terrace with seating, access to all amenities, free internet access in the restaurant area and around the pool. You could have upgraded the room category you booked easily to have more comfort at a little higher cost. So ikaw lang upgrade next time dili kami Cheers

Sear Anonymous, thank you so much for the valuable review which certainly will help us to improve services and facilities. We had onlz ONE brownout which was controlled and announced for 1 day, not much we can do about it. Water did not run out as we are getting it by ourselves with our own truck. Roosters: welcome to the Philippines. Every man in the Philippines seem to have a little rooster farm for the rooster fighting. This is just like that and we wont be able to change it. Last not least a beer is a beer and is sold by bottle which has a standard size, we serve it in that size and not smaller. Our food servings are suited as everywhere else to provide a sufficient meal.

Yes let us confirm it was bad to accommodate a guest like this. We are on the beach and are protected by Mangroves. Our location is facing the protected side of the sea, with almost no current, slow rising waters and fantastic views at sunrise and sunset. For one who is used to stay in a city hotel we are the wrong location, thats a fact.

Dear Anonymous, the economy room selling at 1350 Pesos does not come with TV and Internet Access in the room. Please consider that we are in Moalboal, Philippines. This is Philippines Country side and not a developed big City with all infrastructures needed as you might be used to in your home country.

Dear Anonymous, thank you so much for this positive review. The pool is taken care of and the Poolboy as well as the water has been changed. The beach is not our beach, its just at the front of the Resort, protected by beautiful mangroves and shallow. At high tide it definitely invites for a swim with a depth of 2 meter min. We will change the massage service as well. The food in the restaurant is average priced if you compare it with other restaurants and not with eateries along the street, but we dont want to be compared with that.

Monica complains that no bulb was working in her bathroom, instead of just informing the reception to have it repaired, changed. The Resort is set in a nice environment at the back of Mangroves facing a bay.