실내 수영장, 일광욕 의자

홀리데이 인 익스프레스 & 스위트 몬트로즈 - 블랙 캐년 에어리어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 474개" "
평점 8 - 좋아요. 1000개 이용 후기 중 340개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 116개" "
평점 4 - 별로예요. 1000개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 26개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Geraldine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A much safer place to stay
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Laura, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Marcie Giles, GM

8/10 - 좋아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Wendy, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Marcie Giles, GM

10/10 - 훌륭해요

Frances

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and pleasant stay
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 14일
Dear Frances, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Marcie Giles, GM

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent place to stay for the week! Very clean and professional staff. Parking lot is a little bit odd and sort of small, but we were always able to park.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear David, Offering clean accommodations and professional service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Marcie Giles, GM

6/10 - 괜찮아요

Kevin

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was veery slow to greet and get checked in - more engaged with their personal conversations. Upon checking in, had issues and someone had already checked me in through the system, and then later had another guest at hotel assigned to my room that tried to enter while I was in the room. Very disappointing experience.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 27일
Dear Kevin, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize for letting you down. Your feedback is important to us as it demonstrates how a simple mistake on our part can tarnish a guest’s opinion of our hotel. I will share your reflections with our team, and we hope you will consider a return trip in the future. Sincerely, Marcie Giles, GM

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 6박 숙박함
답변 제공: GM 님, 2024년 3월 16일
Dear david, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Marcie Giles, GM

10/10 - 훌륭해요

Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Dear Shawn, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Marcie Giles GM

2/10 - 너무 별로예요

Kathleen

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Kathleen, I'm sorry that you felt compelled to rate us so poorly. We strive to provide every guest with an exceptional stay, but unfortunately, we have let you down. Thank you for being our valued guest, and we hope to serve you better on a return visit. Sincerely, Marcie Giles, GM

8/10 - 좋아요

Don Geriko

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good hotel without breaking the bank
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 16일
Dear Don Geriko, Thank you for choosing our hotel and for taking the time to write a review! We are so glad you enjoyed our accommodations and excellent overall value. Our hotel aims to provide a great experience. We look forward to welcoming you back to our hotel in the future. Best, Marcie Giles, GM

6/10 - 괜찮아요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 9일
Dear Claudia, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Marcie Giles, GM

8/10 - 좋아요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 8일
Dear Justin, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Marcie Giles, GM

6/10 - 괜찮아요

CHRISTOPHERTIMOTHY

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear CHRISTOPHERTIMOTHY, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Marcie Giles, GM

10/10 - 훌륭해요

Tasha

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wendy is a great example of a team player that makes this hotel work consistently.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 29일
Dear Tasha, Thank you for taking the time to write such a wonderful review. Our team is always committed to ensuring that our guests have an exceptional experience, and we're delighted to hear that Wendy went above and beyond to make your stay memorable. We will definitely pass on your compliments to her and share your feedback with the rest of our team. We look forward to welcoming you back soon! Best, Marcie Giles, GM

10/10 - 훌륭해요

Amy

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear Maria, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Marcie Giles, GM

10/10 - 훌륭해요

Manfred

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay. The breakfast was the best since we've been in the USA. Special thanks to Jamie for extra attention to detail and great service.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Manfred, We are thrilled to hear that you had a first-rate experience at the Holiday Inn Express & Suites Montrose - Black Canyon Area. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Marcie Giles, GM

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear James, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Marcie Giles, GM

8/10 - 좋아요

Monica

Nice stay, kind of wished there was a fruit bowl for breakfast and more gluten free options.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Monica,We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement, are welcomed. We appreciate being a part of your trip.Best,Marcie GilesGeneral Manager

8/10 - 좋아요

Greg 님, Reno

2023년 12월에 1박 숙박함

8/10 - 좋아요

traxcy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only negative comment would be that when we checked in there was nobody at the desk, waited ( thinking she was taking a cigarette break) and then later we needed another key and she wan not at desk again. Other then that the room was great, bed was comfortable and your breakfast was one of the best breakfast I’ve had at a hotel:)))) the attendant was great, area was clean, fresh food and coffee. We will definitely be back:)
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear traxcy,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Sincerely,Marcie GilesGeneral Manager

10/10 - 훌륭해요

Mallie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Diana

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 19일
Dear Diana, Thank you for the positive review. It was our pleasure to host you, and we hope to do so again soon. Best, Marcie Giles, GM

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here while visiting family. The staff were very polite and helpful. They have a very nice lobby/ sitting area. Hotel was quiet which was perfect for us. We enjoyed our stay and will plan to stay here again for our next visit.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 8일
Dear Angela, I can't tell you how much we value your review and recommendation of our Holiday Inn Express and Suites. Thank you for choosing our hotel while visiting Montrose and letting other guests know how much you enjoyed the property. Please find a reason to come back again soon! Best, Marcie Giles, GM

4/10 - 별로예요

Robert 님, Crested Butte

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Hair on the towels and in the shower.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 28일
Dear Robert, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Marcie Giles, GM

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

Albert

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
room smelled a bit smoky
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Dear Albert,Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that an odor of smoke was detected. We hope this will become the first of many visits.Best,Marcie GilesGeneral Manager

6/10 - 괜찮아요

Kennedy

별로예요: 직원 및 서비스
$200 Period Fee
The rooms are normally a great value for the price you pay, the staff are friendly for the most part, and the complimentary breakfast is really good. However, Upon checking out, we were told that we couldnt have final receipt because their system was down and then we got a surprise charge of $200.00. When we called to inquire about the fee, the receptionist on the phone told us it was a cleaning fee but couldnt tell us what the fee was for and that the manager would call us back to tell us what the fee was for. Before we heard back from the manager, I asked the receptionist what a typical reason/situation a customer gets charged a cleaning fee and she said that it is in cases where there is torn items or in one incident a guest punched a TV. The manager called me back and left a voice message to let us know that the $200 cleaning fee was charged because I got my period in the middle of the night and bled on the sheets and some towels. I would never imagine a bodily function would be penalized the same way as a person punching a TV. I will pay more money to not stay at this hotel again.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Dear Kennedy,Thank you for staying with us. We appreciate your feedback and have been in contact with you regarding your stay.Sincerely,Marcie GilesGeneral Manager

6/10 - 괜찮아요

Lee

Not much to say, cleanliness is what a person should expect
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 16일
Dear Lee,We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us.Sincerely,Marcie GilesGeneral Manager

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pricing can be really high which makes us choose a different hotel. When the price is right, we choose this hotel. 😊
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 16일
Dear Gary,We are so glad that you enjoyed your stay. We do our very best to keep our rates competitive and market-appropriate. Thank you for staying with us, and we hope to host you again soon.Best,Marcie GilesGeneral Manager

10/10 - 훌륭해요

Tasha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: GM 님, 2024년 2월 8일
Dear Tasha, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Marcie Giles, GM

6/10 - 괜찮아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not impressed
Room was clean. Bed was not comfortable at all, felt like an old spring mattress. No coffee at breakfast. When we left and got to the parking lot we discovered someone had tried to break into our truck. When we let the front desk clerk know her response was "Oh I'll make a note of it".
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 11일
Dear Rebecca, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. Thank you for praising the cleanliness of your room. We hope to have the opportunity to provide you with a better stay on a future visit. Sincerely, Marcie Giles General Manager

2/10 - 너무 별로예요

Travis

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Dear Travis,Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future.Sincerely,Marcie GilesGeneral Manager

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 9일
Dear George,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Marcie GilesGeneral Manager

4/10 - 별로예요

JR

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 9일
Dear JR,Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again.Sincerely,Marcie GilesGeneral Manager

8/10 - 좋아요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Eva

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They stated the hot tub worked, but it didn't and the rooms had no working fans.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Eva, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay due to maintenance problems. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Marcie Giles General Manager

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property enjoys a great location; right next to Safeway for food and gasoline and also Wells Fargo Bank. The pool looked clean, the lobby was inviting. The breakfast was not resupplied often enough and the bath tub in room 318 is looking worn, could be replaced. The room was clean and in good condition.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear David, We appreciate your choosing us and are glad you enjoyed your visit thanks to our superb location and clean facility. Your comments, especially areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review and we hope to host you again. Best, Marcie Giles General Manager

8/10 - 좋아요

Tammara

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Jamie, the evening guest services agent at the front desk, was so pleasant and helpful during our stay. We couldnt get out tv to work and she called maintenance, on Thanksgiving day, to get it fixed. She worked the breakfast buffet and was constantly stocking the buffet and cleaning up. Well done!
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Tammara, Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let Jamie know that she left a wonderful impression on you and share your review with the rest of our team as well. Please come see us again soon! Best, Marcie Giles General Manager

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is dated but clean. The bed was very hard and uncomfortable and the breakfast is pretty lame. The pancake machine was broken, same as it was when I was there a year before. No juice and same sparse options every morning.
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Brian,I'm sorry to hear that not every aspect of your stay met your expectations. We improve our offerings through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future.Sincerely,Marcie GilesGeneral Manager

6/10 - 괜찮아요

Sierra

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Breakfast was a busy every single day! (We stayed 4 nights.) Either there was a 20 minute wait for food to come out, or the food that was available was burnt (omelets) or undercooked (biscuits). The pancake machine was out of order the entire time. They were out of most all juice, the cranberry that they did have was completely watered down you could hardly tell what it was. Twice there was no oatmeal. All the staff had were excuses, there was no apology or what I would call customer service. Twice had to wait for coffee, and there was no cream available one day. Very disappointing. Hot breakfast is why we choose Holiday Inn Express. Worst I have had, every single day.
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Sierra, Thank you for your review. I'm so sorry to hear about the unfortunate experience you had at breakfast, and I would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with our team, and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again. Sincerely, Marcie Giles General Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
Property is a bit dated. My room was very clean, adequate space. Staff was friendly and helpful. Breakfast was good. I would stay here again.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear David,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Marcie GilesGeneral Manager

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So far so good
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 27일
Dear Mike, Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Marcie Giles General Manager

8/10 - 좋아요

Robert Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is difficult to get into (parking area) if unfamiliar with area.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 24일
Dear Robert Bruce, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for future guests. We appreciate your feedback and hope to welcome you back soon. Best, Marcie Giles General Manager

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was wonderful!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 24일
Dear Rebecca, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself at our Holiday Inn Express & Suites. We strive to provide a great experience and appreciate your kind words. Best, Marcie Giles General Manager

10/10 - 훌륭해요

Gary

2023년 11월에 3박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Facility is very clean but needs some updating. Lots of variety at free breakfast just needs labels for food allergies. Staff was friendly and helpful.
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Susan, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and delicious breakfast foods made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Marcie Giles General Manager

8/10 - 좋아요

Jennifer

2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Jennifer,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Marcie GilesGeneral Manager

4/10 - 별로예요

Leslie

별로예요: 숙박 시설 상태 및 시설
Never again
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 19일
Dear Leslie,We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely,Marcie GilesGeneral Manager

10/10 - 훌륭해요

Mariana

2023년 11월에 1박 숙박함