숙박 시설 정면

포춘 셀렉트 엑조티카 나비 뭄바이 여행 후기

4.5 out of 5
포춘 셀렉트 엑조티카 나비 뭄바이
Plot 16, Sector 19 - D, Vashi, Navi Mumbai, Maharashtra

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 89개 이용 후기 중 30개" "
평점 8 - 좋아요. 89개 이용 후기 중 28개" "
평점 6 - 괜찮아요. 89개 이용 후기 중 16개" "
평점 4 - 별로예요. 89개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 89개 이용 후기 중 7개" "

7.8/10

청결 상태

7.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

WORLD

2022년 3월에 2박 숙박함
답변 제공: Nityanand Patil 님, 2022년 4월 14일
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

8/10 - 좋아요

YONG BEOM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 1월에 1박 숙박함
답변 제공: Naman Sharma 님, 2018년 1월 30일
Thankyou so much Mr. Yong for providing us such an excellent feedback. Looking forward to see you again .

8/10 - 좋아요

Murali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Murali, Greetings from Fortune Select Exotica!! We appreciate you taking the time to share your feedback, as it is essential for our continued improvement. It's great to hear that you find our hotel to be in a convenient location and our room service and cleaning staff to be efficient. We acknowledge your points about our front office staff and will consider this as a call to enhance our training programs to ensure our guests receive the best level of service. We're also grateful for your comments regarding the noise levels. Rest assured, your concerns have been noted and we will look into finding effective soundproofing solutions in our rooms. We're committed to enhancing our overall operations based on feedback such as yours. Kind Regards,Amit ChawlaGeneral Manager

10/10 - 훌륭해요

Gaurav

2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 4일
Dear Mr. Gaurav, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kind Regards, Amit Chawla,General manager

8/10 - 좋아요

Bhoopesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 4일
Dear Mr. Bhoopesh, It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Amit ChawlaGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 - 훌륭해요

Adi

2023년 6월에 1박 숙박함
답변 제공: Fortune Select Exotia Navi Mumbai 님, 2023년 7월 12일
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 - 훌륭해요

ZOHEB

2023년 5월에 1박 숙박함
답변 제공: Fortune Select Exotica Navi Mumbai 님, 2023년 7월 12일
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

8/10 - 좋아요

Sunil

2023년 5월에 4박 숙박함
답변 제공: Ajay Sharma-General Manager 님, 2023년 5월 13일
Dear Guest,It was a pleasure having you stay with us at Fortune Select Exotica ,Navi Mumbai.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay SharmaGeneral Manager

10/10 - 훌륭해요

Norma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.
2022년 10월에 6박 숙박함
답변 제공: Atul Singh 님, 2022년 10월 20일
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 - 별로예요

Dominique

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 10월에 3박 숙박함
답변 제공: Front office manager 님, 2022년 10월 11일
Thank you for rating.

6/10 - 괜찮아요

dror

2022년 9월에 12박 숙박함
답변 제공: Front office manager 님, 2022년 10월 11일
Thank you for your rate.

2/10 - 너무 별로예요

jean baptiste

2022년 8월에 1박 숙박함
답변 제공: Rajesh 님, 2022년 8월 29일
Thank You for the feedback

10/10 - 훌륭해요

Janavi

2022년 8월에 1박 숙박함
답변 제공: Peter 님, 2022년 8월 20일
Dear Ms. JanaviNamaste!!!Thank you for patronizing Nakshatra at Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.We are delighted that you have enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the food and the services provided by our team members, Shekhar and Yogeshi, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai.

8/10 - 좋아요

HIROSHI

2022년 5월에 1박 숙박함
답변 제공: Nityanand Patil 님, 2022년 6월 6일
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 - 훌륭해요

Inderdeep

2022년 5월에 4박 숙박함
답변 제공: Nityanand Patil 님, 2022년 6월 6일
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 - 훌륭해요

Inderdeep

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.
2022년 4월에 4박 숙박함
답변 제공: Nityanand Patil 님, 2022년 5월 12일
Dear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

8/10 - 좋아요

Ajay

2022년 2월에 1박 숙박함
답변 제공: Nityanand Patil 님, 2022년 4월 14일
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

10/10 - 훌륭해요

Manoj 님, Carol Stream

2022년 2월에 5박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 - 별로예요

PANKAJ

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL. OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL . INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP
2022년 1월에 1박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 - 훌륭해요

ROHIT 님, Cupertino

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 2박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 - 훌륭해요

prashant

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 - 훌륭해요

Yeshwant 님, seattle

2021년 8월에 1박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

2/10 - 너무 별로예요

Mahesh K

2021년 7월에 2박 숙박함
답변 제공: Rajesh Minhas 님, 2022년 7월 23일
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 - 훌륭해요

anand

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 5월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 6월 5일
Dear Mr.Anand, Namaste ! It was a pleasure having you stay with us at Fortune Select Exotica Navi Mumbai, We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.
2021년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 1월 15일
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for sharing your feedback. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. I sincerely regret the inconvenience faced by you. We would request you to furnish your stay details to enable us train my colleagues for course correction. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica Navi Mumbai . In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you, Seeraj Shejwalkar

10/10 - 훌륭해요

Abdul Matlub

2020년 1월에 3박 숙박함

10/10 - 훌륭해요

Anupama

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai. Breakfast was great, and staff very helpful. I would definitely recommend.
2020년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 2월 11일
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Service
Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.
2020년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 2월 11일
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 - 훌륭해요

Matthias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good and fast check-in. Friendly employees. Clean Rooms. Good safety.
2020년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 14일
Dear Mr.Matthias, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Regards, Seeraj Shejwalkar

2/10 - 너무 별로예요

Manoj

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 7일
Dear Mr.Manoj, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel and Nice service
Good hotel... Need to improve in cleanliness. Very good hospitality. Overall good hotel.
2019년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2019년 12월 19일
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

2/10 - 너무 별로예요

Manjunath

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 12월 19일
Dear Mr.Desai, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
value for money in navi mumbai. absolutely very friendly staff
2019년 11월에 3박 숙박함
답변 제공: Front Office Manager 님, 2019년 12월 19일
Dear Sir, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 6박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 3일
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk
2019년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 12월 2일
Dear Guest, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Regards, Seeraj Shejwalkar

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함
답변 제공: Naman Sharma 님, 2019년 8월 22일
Thankyou :)

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.
2019년 7월에 3박 숙박함
답변 제공: Seeraj Shejwalkar 님, 2019년 8월 13일
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future.

6/10 - 괜찮아요

Mike

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
原訂一大床, chick in 變成兩小床,早餐也都沒太多變化,待改進
2019년 6월에 11박 숙박함
답변 제공: Front Office Manager 님, 2019년 6월 24일
Dear Mike, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 - 좋아요

MK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property and well maintained. Located in good location.
2019년 6월에 1박 숙박함
답변 제공: Front Office Manager 님, 2019년 6월 17일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 3박 숙박함
답변 제공: Front Office Manager 님, 2019년 5월 23일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 - 좋아요

Kumaran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 1박 숙박함
답변 제공: Assistant Front Office Manager 님, 2019년 4월 19일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! My team and myself look forward to welcome you back at Fortune Select Exotica. Warm Regards,

8/10 - 좋아요

Mukesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel in Navi Mumbai
Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options. Excellent staff.
2019년 3월에 2박 숙박함
답변 제공: Naman Sharma 님, 2019년 3월 19일
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 - 좋아요

Navin 님, San Francisco, CA

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to all our family members in Navi Mumbai. Only issue was we smelt smoke in the hallways
2019년 2월에 4박 숙박함
답변 제공: Front Office Manager 님, 2019년 3월 5일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 4박 숙박함
답변 제공: Front Office Manager 님, 2018년 12월 26일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

10/10 - 훌륭해요

RG

좋아요: 청결 상태, 직원 및 서비스
The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.
2018년 12월에 8박 숙박함
답변 제공: Front Office Manager 님, 2018년 12월 26일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

2/10 - 너무 별로예요

Asif

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor Staff Behaviour
The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.
2018년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2018년 12월 19일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico
2018년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2018년 12월 21일
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! We cannot change alcohol bill to food bills as it is not approved by our audit team,also we have recently reworked our entrance so that the cars can turn smoothly.Your valuable feedback is important to us. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

2018년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2018년 11월 20일
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar Front Office Manager