룸 | 고급 침구, 오리/거위털 이불, 미니바, 객실 내 금고

르 수트라 호텔 여행 후기

3.5 out of 5
르 수트라 호텔
14 Union Park, Khar West, Above out of the blue and Olive Bar, Mumbai, Maharashtra

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 74개 이용 후기 중 37개" "
평점 8 - 좋아요. 74개 이용 후기 중 24개" "
평점 6 - 괜찮아요. 74개 이용 후기 중 10개" "
평점 4 - 별로예요. 74개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 74개 이용 후기 중 3개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2017년 1월 14일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

2/10 - 너무 별로예요

Sophia

좋아요: 청결 상태, 직원 및 서비스
Upon arrival and checking into my room to discover I had been given a single room with the mattress on a slightly elevated platform. When I went down to reception and informed them I was given the wrong room I was informed my selected room was “on request” and they were full and that was the only room in offer for the 1st night. I produced my email confirmation stating I had booked the Rajas room. They apologised and said there must have been a glitch in the computer system. To compensate me they gave me a coupon for a massage which I accepted. Clearly I would have preferred they honoured the room which I had booked and paid for
2024년 2월에 2박 숙박함
답변 제공: Muddassar 님, 2024년 3월 11일
Dear Sophia,Greetings from Le Sutra!!First of all I would like to sincerely apologies for the inconvenience you have to face in regards to the room alloted to you upon arrival.I fully understand the discomfort this has caused you. Again, I do apologize and regret that this impacted your experience at our hotel. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your next stay as best as it can be.Warm RegardsMuddassar NirbanAsst Front Office ManagerLe Sutra- The Indian Art Hotel

10/10 - 훌륭해요

Liz

2024년 2월에 2박 숙박함
답변 제공: Muddassar 님, 2024년 3월 11일
Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on Expedia. Thank you for rating us 10 out of 10 We are delighted to have made such a good impression. We are pleased that we have exceeded your expectations. Please do visit us again as we would be delighted to have you back.Thanks & regards,Muddassar NirbanAssistant Front Office Manager

10/10 - 훌륭해요

remy

2024년 1월에 2박 숙박함
답변 제공: Muddassar Nirban 님, 2024년 1월 25일
Dear Remy,Greetings From Le Sutra !!!Thank you for taking out time from your busy schedule and sharing with us candid review.We are delighted to know that we have exceeded your expectations and you have enyoyed your stay with us as you have rated us 5 out of 5.Looking forward to welcome you back again in futureWarm RegardsMuddassar NirbanAsst Front Office Manager

10/10 - 훌륭해요

Rajat 님, STAMFORD

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service, very friendly staff, great location, reasonable pricing, good food..
2023년 12월에 5박 숙박함
답변 제공: Muddassar Nirban 님, 2024년 1월 25일
Dear Mr. Rajat,Greetings from Le Sutra !!It was nice having you stayed with us. Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on. Thank you for writing via Expedia and for all the kind words in regard to the hotel, the rooms, the location and off-course the team which made your stay a memorable one. Your kind comments on the standard of service received is much appreciated, and I have shared this with the team, we are delighted to have made such a good impression.We are pleased that we have exceeded your expectations. Please do visit us again as we would be delighted to have you back.Thanks & regards,MuddassarAssistant Front Office Manager

10/10 - 훌륭해요

Tom

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at Le Sutra on our first night in India. We arrived way before check in time but the friendly staff let us freshen up in the spa and leave our luggage while we went to explore Mumbai. Arindja (not sure on the spelling of her name but the main receptionist) was so accommodating, giving us some tips on getting around and where to buy traditional Indian garments for the wedding we were here for. She’s a gem! We stayed in the Rajas room, it was quirky, clean, and the facilities were great, really enjoyed our stay. Would highly recommend this hotel. Tom & Kirsty
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Sabrina Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a wonderful stay at Le Sutra (9 days/8 nights) and already look forward to my next visit. The entire staff is fantastic - from the doormen, to the front desk and housekeeping - I felt very taken care of during my entire stay. Mudassar was able to check me into a room sooner than expected, which allowed me to go on with my day. I am vegan and Sufail and the team at the Out of the Blue Cafe downstairs from the hotel were able to accommodate my requests, including multiple Masala chais with almond milk during breakfast. Housekeeping also brings you a surprise snack or treat every evening, which was a pleasure to receive at the end of the day. I was flying to Delhi for work one evening and the staff kindly let me keep my check-in size luggage with the hotel until I returned the following evening. This isn’t my first time in Mumbai, but as a solo female traveler, I felt very safe at the hotel, and my room was such a haven after long days of work and exploration. Le Sutra is about 20 minutes from the airport and is near various restaurants and shopping. I had no problem walking around or getting an auto as needed. I highly recommend Le Sutra and will gladly stay there again the next time I am in Mumbai.

10/10 - 훌륭해요

Siddharth

2023년 1월에 2박 숙박함
답변 제공: Assistant Front Office Manager 님, 2023년 3월 23일
Dear Siddharth,Greetings from Le Sutra!!Thank you for your valuable feedback and rating us excellent on Expedia. We look forward to welcome you back at our hotel and experience our hospitalityWarm RegardsMuddassar NirbanAssistant Front Office Manager

2/10 - 너무 별로예요

Khaja

가족 여행
별로예요: 직원 및 서비스
A stay that was fraught with problems, an unresponsive staff, poor service and horrible food in the restaurant. Ahotel that cannot provide basics. Let me start by saying I hate to write negative reviews but occasionally they raw unavoidable. I had booked 2 rooms sat the hotel and regretted this the moment I stepped into the hotel. Day 1: They assigned us 2 rooms on the end floor. My room was a disaster and reeked of cigarette smoke as soon as I entered. This is a non-smoking floor! I asked for the room to be changed and then the real problems started. There was no hot water in either room. We had to call and we're told they were working on the problem but we did not have hot water for showers. Unacceptable. After a long day of travel we wanted to go down to the restaurant and get a cup of coffee. The restaurant was open, the inside portion, but the out side was being fu. The fumes were unbearable, noth in the cafe and in the hotel. They never mentioned this to us when we booked. Completely unacceptable. Day 2: Hot water in room 1 fixed but still no not water in my room. I called again at 8AM, at 10 AM, at 12, at 3 PM, at 5 PM. NO HOT WATER WAS EVER AVAILABLE. At 6 PM they offered to change my room, yet again, but by this time it was too late. The restaurant was completely closed for fumigation. The hotel lobby and surroundings were unbearable with chemical odors. Day 3; Stil no hot water. Thank god I was leaving. The staff at breakfast was desultory. We left.
답변 제공: Assistant Front Office Manager 님, 2023년 2월 11일
Dear Khaja Z,Greetings from Le Sutra! Thank you for taking time out of your busy day to leave us with a candid review. However, I would like to offer a sincere apology on the inconvenience you have face during your stay . I fully understand the discomfort this has caused you. Again, I do apologize and regret that this impacted your experience at our hotel. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make yournext stay as best as it can be.Many Thanks,Muddassar NirbanAssistant Front Office ManagerLe Sutra - The Indian Art Hotel

10/10 - 훌륭해요

anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we loved the location and friendly staff .
2023년 1월에 3박 숙박함
답변 제공: Assistant Front Office Manager 님, 2023년 2월 11일
Dear AnthonyGreetings of the day !Thank you for writing to us on Expdeia in regards to your recent stay with us and rating us 10 out of 10 We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. The team will be very motivated and happy after hearing the feedback.We look forward to welcoming you back again at Le Sutra !Best regards,Muddassar NirbanAssistant Front Office ManagerLe Sutra - The Indian Art Hotel

10/10 - 훌륭해요

Burzin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the theme based rooms
2023년 2월에 2박 숙박함
답변 제공: Assistant Front Office Manager 님, 2023년 2월 11일
Dear BurzinGreetings of the day !Thank you for writing to us on Expedia in regards to your recent stay with us and you like our theme based rooms, rating us 10 out of 10 We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. The team will be very motivated and happy after hearing the feedback.We look forward to welcoming you back again at Le Sutra !Best regards,Muddassar NirbanAssistant Front Office ManagerLe Sutra - The Indian Art Hotel

2/10 - 너무 별로예요

Ramit

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Disappointing to say the least
For a room costing $150, the service and condition of the room was approximately worth $30. I've already tweeted about my experience, but shower and toilet cover broken, sink faucets fixed so that searching for the right angle for hot water is a 20 minute game, front desk unapologetically making guests wait with AC off with outside temperature 31 C. All in all, India's first art hotel was a spectacle in disappointment. Even Shalimar hotel (3 star) did more for me than Le Sutra. When I gave feedback at the front desk, i got no contrition or hurry to make things right, instead i was charged Rs200 for a bag of lays. Great!
2023년 1월에 1박 숙박함
답변 제공: Muddassar 님, 2023년 1월 30일
Dear Mr. Romit,Greetings of the day!Thank you for taking time out of your busy day to leave us with a review. However, I would like to offer a sincere apology in regards to the issue face by you during your stayI fully understand the discomfort this has caused you. Again, I do apologize and regret that this impacted your experience at our hotel as we strive to provide all our guests with excellence service and comfort.While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your next stay as best as it can be.Please contact me during your next stay and I will make sure you have an excellent experience without any hesitation. Kindly give us another chance to serve you better. Thanks & regards,Muddassar NirbanAssistant Front Office ManagerLe Sutra – The Indian Art Hotel

8/10 - 좋아요

chandana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Muddassar 님, 2023년 1월 30일
Dear Chandana,Namaste!!Thank you for taking the time and rating us 8 out of 10 on expediaWe are thrilled that you had such great stay with us Looking forward to welcome you back again at Le Sutra!Best regardsMuddassar NirbanAsst Front office ManagerLe Sutra-The indian Art Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Muddassar 님, 2023년 1월 30일
Dear Guest,Greetings of the day !Thank you for writing to us on Expedia in regards to your recent stay with us.We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. We look forward to welcoming you back at Le Sutra !Best regards,Muddassar NirbanAssistant Front Office ManagerLe Sutra - The Indian Art Hotel

8/10 - 좋아요

Swarnima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bang for the Buck & Great location!!! Charming compact hotel in the heart of Bandra. Walking distance to the seaside promenade Carter Rd. Plenty of eateries within walking distance. Right by Olive Bar & Kitchen, a lively night spot. Close to shopping district.
2022년 9월에 2박 숙박함
답변 제공: Muddassar 님, 2022년 10월 7일
Dear Swarnima,Greetngs from Le Sutra!It was nice having you stayed with us. Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review .Thank you for writing via Expedia and for all the kind words in regard to the hotel, restaurant, the location.we are delighted to have made such a good impression. Please do visit us again as we would be delighted to have you back.Thanks & regards,Muddassar NirbanAsst Front Office ManagerLe Sutra – The Indian Art Hotel Mumbai

10/10 - 훌륭해요

Rajita

2022년 9월에 1박 숙박함
답변 제공: Muddassar 님, 2022년 10월 7일
Dear Rajita,Greetings from Le Sutra !Thank you for writing to us on Expedia and rating 10 out of 10 We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. The team will be very motivated and happy after hearing the feedback.We look forward to welcoming you back at Le Sutra !Best regards,Muddassar NirbanAssistant Front Office ManagerLe Sutra - The Indian Art Hotel

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Muddassar 님, 2022년 8월 6일
Dear Guest, Greetings of the day ! Thank you for writing to us on Expedia in regards to the hotel, the location & the warm hospitality you have received.. We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. The team will be very motivated and happy after hearing the feedback. We look forward to welcoming you back again at Le Sutra ! Best regards, Muddassar Nirban Assistant Front Office Manager Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

klaus-dieter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Interesting and artful Stay
Very nice small hotel with rooms decorated with real style. Friendly and attentive staff. Good local flavor.
Nice outdoor dining atmosphere.
Artful room!
2022년 7월에 2박 숙박함
답변 제공: Muddassar 님, 2022년 7월 21일
Dear Klaus, Greetings from Le Sutra!! First of all i would like to thank you for rating us 10 out of 10 on expedia. We are delighted to know that you have enjoyed your stay with us and kind words in regards to hotel staff, theme and food are highly appreciated. We look forward to serve you again in not so far distant. Warm Regards Muddassar Nirban Asst Front Office Manager

10/10 - 훌륭해요

Dee 님, London

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptional customer service at every touch point! This hotel is well above average in every department.
2020년 3월에 3박 숙박함
답변 제공: Muddassar 님, 2020년 3월 14일
Dear Guest, Namaste from Le Sutra !! It was a pleasure to have you stay with us at Le Sutra, Mumbai and we thank you for sharing feedback of your stay through Expedia. I am delighted to note that you had wonderful experience and that you enjoyed your stay I do hope that you have the opportunity to visit us again in the not too distant future. Thank you, Kind regards, Muddassar Nirban Asst Front Office Manager

10/10 - 훌륭해요

A C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An oasis of calmness and cleanliness.
An oasis of calmness and cleanliness in a busy Mumbai suburb. The Le Sutra is located in Khar West area which is convenient for Mumbai International Airport but quite some distance from 'downtown' attractions, such as Gateway to India, Taj Intercontinental, Museum and other colonial buildings, markets. It's about an hour by Uber even taking the Link Bridge fast route, but that's around Rp500 plus Rp70 toll. Good breakfast offer with omlette to order and a variety of the usual continental type food. Next door are a couple of up-market coctail type places: Out of the Blue (same building) and Sanchos (Mexican), both with UK prices. A local wander can take you into poor areas and the usual fruit and veg. markets. We would book again but do consider how often you want to downtown. Lovely Staff - very friendly and a lot of them!
2020년 3월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great choice
If you enjoy boutique hotels, this is a great choice in Mumbai!
2020년 2월에 1박 숙박함
답변 제공: Muddassar 님, 2020년 3월 14일
Dear Guest, Namaste from Le Sutra !! It was a pleasure to have you stay with us at Le Sutra, Mumbai and we thank you for sharing feedback of your stay through Expedia. I am delighted to note that you had wonderful experience and that you enjoyed your stay I do hope that you have the opportunity to visit us again in the not too distant future. Thank you, Kind regards, Muddassar Nirban Asst Front Office Manager

8/10 - 좋아요

Eddy Montana

not good money for value
Front desk is great ... breakfast, Housekeeping and spa must be improved
2020년 2월에 1박 숙박함

8/10 - 좋아요

Philip Treloggan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, nice location. The only downside was the smell. Not the hotel but the area the hotel is in.
2020년 2월에 2박 숙박함
답변 제공: Muddassar Nirban 님, 2022년 9월 1일
Dear Mr Philip,Greeting from Le Sutra!!We Thank you for sharing your feedback and rating us 8 out of 10 . We highly appreciate your kind words in regards to hotel and its location.In regards to the smell we had already fitted the automated aroma fragrance machine in the public areasLooking forward to welcome you back again Warm RegardsMuddassar NirbanAsst Front Office Manager

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A brilliant stay !
Reception staff were great, room was 1st class,we arrived on a Wednesday and the restaurant attsched had a buffet lunch that day and i can say it was superb, the food was fabulous and once again all the staff were brilliant they couldn't do enough! I wish we had stayed for more than one night, i would highly recommend it 👍
2020년 1월에 1박 숙박함
답변 제공: Muddassar 님, 2020년 2월 6일
Dear Colin Thank you for sharing your feedback on your stay via expedia. we are delighted to know that you had a wonderful stay and experience at our restaurant.It was a pleasure to have been of service to you. The team will be very motivated and happy after hearing the feedback. We look forward to welcoming you back at Le Sutra ! Best regards, Muddassar Nirban Assistant Front Office Manager Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely phenomenal experience! I have to start at the beginning- on arriving, the staff had a welcome drink ready for me before also helping me plan out my stay by recommending places to eat and spa services. The Raja floor I was on, had us in the Yagna room which was gorgeous and full of stories in the design as well as the furniture. They even took the time to tell me a little about the history of the theme. The restaurant in the hotel has a great menu. Room service was impeccable and so was dining at the restaurant itself. The staff were so friendly and quick to help us with personal details and keeping us happy. Everything we asked for was answered with a smile and immediate action. I can not recommend this boutique hotel enough. The location is prime! A quick walk to the sea front and also close to all the major restaurants and bars. If you’re looking for character, luxury and convenience all balled into one- Le Sutra is the place for you.
2019년 12월에 2박 숙박함
답변 제공: Muddassar 님, 2020년 1월 16일
Dear Guest, Greetings from Le Sutra!! Thank you for taking out time from your busy schedule and leaving us with a candid review. we are extremely delighted to know that we had exceeded your expectations.we appreciate your kind words of appreciation in regards to hotel operations,room ,staff,restaurants and location. I will share the review with my team they will be delighted to know. we look forewards to see you again in le sutra. Best Regards Muddassar Nirban Asst front office Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quaint hotel in the back streets
Character filled hotel,, friendly staff,, good breakfast
2019년 10월에 1박 숙박함
답변 제공: muddassar 님, 2019년 12월 17일
Dear Mr. john, Greetings from Le Sutra!! first of all i would like to thankyou for taking time out from your busy schedule and leaving us with a review. we are delighted to know that you had a wonderful stay andd your over all experience has exceeded your expectations we would love to have you back again, please do visit us on your future visits to mumbai Warm Regards Muddassar Nirban Asst front office Manager le Sutra Indian art Hotel

8/10 - 좋아요

Deepa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
LeSutra - Brilliant art installations
Each room had such a different artistic feel to it. We stayed in one room then had to move because it was not bright enough. Then we realized the next room we were given was much bigger and better in terms of art work. Brilliant art installations and tastefully done overall.
2019년 6월에 2박 숙박함
답변 제공: Muddassar 님, 2019년 6월 17일
Dear Ms. Deepa, Greetings from Le Sutra!! It was nice having you stayed with us . Thankyou for writing a great review via Expedia. Please do visit us again we will be delighted to serve you again. Warm Regards Muddassar Nirban Asst Front Office Manager

8/10 - 좋아요

Piyush

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing location and great design concept
Amazing location and houses one of the best restaurants in Pali Hill area. Great thematic rooms based on characters from Ramayana. Room cleanliness could have been better but overall a great stay experience.
2019년 1월에 1박 숙박함
답변 제공: Muddassar 님, 2019년 2월 2일
Dear Mr Piyush, Greetings from Le Sutra! It was nice having you stayed with us again. Thank you very much for writing a great review about us. It is indeed a great pleasure to read such a fantastic review on Expedia. Thank you for writing via Expedia and for all the kind words in regards to the hotel,location, Restaurant , Theme of the room and sincerely apologies in regards to cleanliness same has been noted and will be taken care of. Please do visit us again as we would be delighted to have you back. Thanks & regards, Muddassar Nirban Asst Front Office Manager Le Sutra – The Indian Art Hotel Mumbai

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
An Oasis
Great gem! The staff was incredibly friendly and always helpful. Rooms were spacious and clean. The beds were the most comfortable of any hotel that I've stayed at. Good selection at breakfast. Would definitely stay there again if I return to Mumbai.
2018년 10월에 2박 숙박함
답변 제공: MUDDASSAR 님, 2018년 12월 3일
Dear Guest, Greetings from Le Sutra Hotel! Thank you for taking time out of your busy day to leave us with a candid review. We appreciate your wonderful comment about our hotel with your experience. Looking forward to welcome you soon Should you require further assistance for your next visit in city kindly let us know. Warm Regards, Muuddassar Nirban Assistant Front Office Manager Le Sutra - the Indian art hotel

8/10 - 좋아요

Selene

좋아요: 직원 및 서비스, 객실의 편안함
답변 제공: Elo Chang 님, 2018년 4월 27일
Dear Selene, Greetings from Le Sutra Hotel! Thank you for rating our Hotel through Expedia. We hope you had a good stay with us Looking forward to welcome you soon Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

Gino

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Drum Day 2018
2018년 3월에 2박 숙박함
답변 제공: Elo Chang 님, 2018년 4월 2일
Dear M/s. Gino, Greetings of the day! Thank you very much for rating us via Expedia. We hope to see you again Should you require any further assistance please contact us Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art hotel Mumbai

10/10 - 훌륭해요

Nainesh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 3월에 1박 숙박함
답변 제공: Elo Chang 님, 2018년 4월 11일
Dear Mr. Nainesh, Greetings from Le Sutra Hotel! Thank you for rating us through Expedia. We hope you had a good stay with us. Looking forward to welcome you again in near future. Should you require any further assistance please contact us Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel Mumbai

10/10 - 훌륭해요

Dwight

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
Le Sutra was a great hotel. The staff was very attentive and the amenities were very nice. Great restaurants on the premises as well. The area, Bandra, is very lively and a better place to stay than South Mumbai in my opinion. The only downside of our stay were that there was a minor ant problem in our bathroom. Very good stay overall though.
답변 제공: Elo Chang 님, 2018년 3월 6일
Dear M/s. Dwight, Greetings From Le Sutra Hotel! Thank you for sharing us your reviews about the Hotel via Expedia and your wonderful comments in regards to your stay with us. Unfortunately you have face a minor issues during you stay with the ants in the bathroom, we sincerely apologies for the same We hope you visit us again in near future, we will offer you a best experience With Best Regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel Mumbai

8/10 - 좋아요

Rajashree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fancy hotel great location!
Best location in Bandra to travel around. Since Bandra is high on night life be prepared to hear music from nearby pub, and noise late through the night! Adjoining Out of the Blue restaurant is very convenient and breakfast is good. People are helpful!
2018년 1월에 4박 숙박함
답변 제공: Elo Chang 님, 2018년 1월 27일
Dear Mr. Rajashree, Greetings of the day! Thank you for taking the time to write such a great review of our Hotel. It brings me great pleasure to know that you had such a wonderful stay with us, especially with the help of our friendly team. We are pleased you liked the location of the hotel, the breakfast the restaurant. If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact me. Best regards Elo Chang Guest Relations Manager Le Sutra – The Indian Art hotel Mumbai

8/10 - 좋아요

Fulvio

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2017년 11월에 2박 숙박함
답변 제공: Elo Chang 님, 2018년 1월 25일
Dear Mr. Fulvio, Greetings from Le Sutra Hotel, Thank you very much for rating us through Expedia. It was really nice having you stay with us. We hope to see you again Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel Mumbai

10/10 - 훌륭해요

Kyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 3박 숙박함
답변 제공: Elo Chang 님, 2018년 1월 25일
Dear M/s. Anonymous, Greetings of the day! Thank you very much for your visit at Le Sutra Hotel and rating us via Expedia. We hope to see you again Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel Mumbai

8/10 - 좋아요

Joey 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice, clean and unique rooms. The location is great and very close to Carter Road. We had an issue with the bathroom light fuse which the hotel staff fixed immediately upon request. Overall a place worth staying at in the heart of Bandra.
2017년 12월에 3박 숙박함
답변 제공: Chang 님, 2018년 1월 1일
Dear Joey, Greetings from Le Sutra! Thank you very much for the kind words and positive reviews about the Hotel. We wish to see you again in near future. Please contact us in your next visit in Mumbai, we would be more than happy to assist you again Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel Mumbai.

10/10 - 훌륭해요

Charlie 님, Warminster

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic boutique hotel in a cool part of town
I can't praise this hotel enough. The room was wonderful, the staff were fantastic and the hotel is located in a really great part of town with easy access to great restaurants and to the sea. The hotel restaurant is really nice - outside and tastefully set out. The rooms are quirky and original. And Smith on the front desk is the standout. All the staff are really friendly and accommodating. I will definitely return here. A real find. I cam for business, but next time I will being my wife.
2017년 11월에 1박 숙박함
답변 제공: Chang 님, 2017년 11월 26일
Dear Charlie, Greetings from Le Sutra! It is indeed a great pleasure to read such a fantastic review about the Hotel and Our staff. Thank you for writing via Expedia and for all the kind words in regards to the hotel, the services and of-course the team which makes the difference. Please do visit us again as we would be delighted to have you back. Thanks & regards, Elo Chang Guest Relations Executive Le Sutra The Indian Art Hotel

10/10 - 훌륭해요

Andrew 님, New York, NY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New York City to Mumbai
Le Sutra elevated my experience in Mumbai to an entirely new level. Coming as a newcomer to India from New York City, I relied heavily on the staff to help guide me around and give suggestions. Everything they provided was above and beyond. Rides to/from essentially anywhere you want, dope spa services, incredible restaurant attached with quick room service. My room had a great bath/shower layout as well. For those traveling from the states that need a safe haven, this is totally the spot.
2017년 11월에 2박 숙박함
답변 제공: Chang 님, 2017년 11월 25일
Dear Andrew, Greetings from Le Sutra! We are so delighted to hear about your stay being one of the most perfect ones. I am so proud of the team that are doing such a fantastic job taking care of all your needs by anticipating them well in advance and of course the hard work and effort the maintenance team has contributed to keeping the decor fresh and lively as always. We love to hear such reviews that makes up for all the effort invested in the services we deliver and strive and ensure each and every guest who walks through our hotel doors guaranteed walks out with a smile and we wait for you to return back. Please let us know when is your next visit as we would be delighted to be of service to you Thanks & regards, Elo Chang Guest Relations Manager Le Sutra The Indian Art Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. close to water/interesting places
Staff was very courteous. Food at breakfast was nice. Interesting room decor. Good facilities in good bed, AC, bathroom, etc Room was very small. Although this is a boutique hotel, this was rather small for a 5 day stay. Windows and blinds dont open. So no really outlet for air. Wifi was choppy. And my key stopped working, so i had to call the bellbloy etc to open the door.
2017년 7월에 5박 숙박함
답변 제공: Chang 님, 2017년 11월 27일
Dear Anonymous, Greetings from Le Sutra!!! Thank you for taking the time to write a review of our Hotel. We are thrilled that you had a great stay with us. It is unfortunate that you did experience a couple of minor issues during your stay, and I would like to apologize for the inconvenience cause to you during your stay. Please feel free to keep me as a point of contact when you are planning your next visit to Mumbai as I would be more than happy to help you with your arrangements. Thank you again for your very kind and positive comments – I will of course share this feedback with my team. Best regards Elo Chang Le Sutra - The Indian Art Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Very helpful and pleasant staff. Bathroom a bit on the small side (most likely depends on what room type you have and I had the cheapeast). Internet was very unstable and slow and not suitable for business travels. Buy a 4G card and a MiFi device until they have sorted this out. View of the room was very poor but the location of the hotel is excellent and compensated for this as I only used it a few hours to work and sleep. Would still recommend this hotel and most likely will book it myself when I visit Mumbai again.
답변 제공: Chang 님, 2017년 11월 27일
Dear Anonymous, Greetings!! Thank you for taking the time to write such a great review of Hotel staff,location and the room. We are thrilled that you had a great stay with us. It is unfortunate that you did experience a couple of minor issues during your stay, and I would like to apologize for the inconvenience of the internet issue that you have gone through. However I am happy that our team were responsive and able to make alternative arrangements quickly. Please feel free to keep me as a point of contact when you are planning your next visit to Mumbai as I would be more than happy to help you with your arrangements. Thank you again for your very kind and positive comments – I will of course share this feedback with my team. Best regards Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous hotel, really pull out the stops to make you feel welcome and looked after!
Dear Anonymous, Greetings!! Thank you for visiting us and leaving with a positive feedback. Hope to see you soon again Elo Chang Guest Relations Manager Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

Renata Goldmann 님, Frankfurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Freundliches Personal und sehr hilfsbereit Für die Stadt haben wir gute Tipps und Informationen bekommen. Zimmer sind sauber und werden gründlich täglich gereinigt.
답변 제공: Chang 님, 2017년 11월 27일
Dear Renata, Greetings!! Thank you for rating us vai Expedia, writing a positive reviews about the staff and the Hotel rooms. we hope to see you again Elo chang Guest Relations Manager le Sutra - The Indian Art Hote

8/10 - 좋아요

Prasan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
답변 제공: General Manager 님, 2017년 1월 14일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

8/10 - 좋아요

pamela 님, T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well placed near good restaurants and facilities
The staff at the hotel are exceptional, helpful and happy, especially the front line staff, happy to stay there again.
답변 제공: Laika Joseph 님, 2017년 1월 14일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

6/10 - 괜찮아요

BIJAL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
room well designed but compact good food
답변 제공: General Manager 님, 2017년 1월 23일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

6/10 - 괜찮아요

Nancy & Bruce 님, Oregon, USA

좋아요: 청결 상태, 직원 및 서비스
Intimate, unique suburban boutique hotel in Khar W
I booked Le Sutra because we were looking for something different. Not knowing Mumbai, I had no idea where it was, though I knew "Bandra" was an upscale suburb. Taxi from airport Took an hour with nighttime traffic, less returning early morning. Reception was welcoming and we were assigned a small room with a large painting of a warrior in battle and weapons as other room decor. The mattress was on a low platform. Maybe best to reserve "Karna" room for nimble youngsters; it seemed an odd choice for seniors like us. We were on the street so partying and traffic noise went on until late. Problems with AC and wi-fi were addressed and repaired quickly. Breakfast looked nothing like in posted photo; it was adequate. We wanted to have dinner at 7 but Olive was not yet open & only snack menu was available at Out of the Blue. We had expensive pizzas. We would have greatly appreciated a map or some guidance about where to walk from the hotel. We evidently chose the wrong direction because we didn't reach a beach or other shopping/dining options. Walking was hazardous with the traffic and evidence of dogs on sidewalks. The suggestion the receptionist gave when we asked where to walk in the residential neighborhood was to take a tuktuk to shopping on Linking Rd. There was a prominent display of phamplets about various neighborhoods in the lobby, but instead of maps, they were advertisements for tours.
답변 제공: Laika Joseph 님, 2017년 1월 14일
Dear Guest, Greetings form Le Sutra!! Thank you for contacting us for the enclosed matter below. First, we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that hotel did not satisfy you. and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

L&K 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful boutique hotel. Friendly staff
Beautiful art boutique hotel. Lovely staff. Alternative and fun area of city - quite far out from centre but v near all Imporantant airport. Rooms are great. One tip cleaners and spa lack a few attention to details. Overall great
답변 제공: Laika Joseph 님, 2017년 1월 14일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel

10/10 - 훌륭해요

Ben 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Le Sutra - great hotel close to seafront in Bandra
I arrive in Mumbai on 10th November and hotel arranged collection from airport and provided emergency cash due to demonetisation programme. Was also given complimentary upgrade to larger room when it became available and breakfast/dinner provided at the adjoining Out of the Blue restaurant is excellent.
답변 제공: Laika Joseph 님, 2017년 1월 14일
Dear Guest Greetings form Le Sutra! Thank you so much for your feedback further to your stay with us. I have shared your positive sentiments with all my colleagues at the hotel and the entire team feels motivated. We are glad you liked the entire hotel especially the decor, the team, the spacious rooms, and the services we provide. I and my team look forward to welcoming you back again. Best regards, LaikaJoseph Team Leader Le Sutra - The Indian Art Hotel