“we reserved a room online for the Dream hotel but when we got there at night we got rejected because they told us they were full however when we went online they took our money with our reservation.
They showed us a scam copy claiming that they did not did not take the money however when we check their bank statements it showed that they did.
They did not offer any services or help in finding an alternative Hotel.
Dream Hotel was a total failure. First the location itself is in a very...
“Rating: ⭐☆☆☆☆ (1/5) - Absolute Nightmare!
This was hands down the worst accommodation experience I’ve ever had. Communication is nonexistent. I contacted the host/management the day before arrival—no response. I messaged again the morning of—silence. I landed and was essentially stranded, finally receiving the check-in instructions hours after my flight landed.
It only got worse once I actually got inside. There were zero towels provided. When I reached out to staff, it took them a ridiculous...
“Llegué al lugar empleada dijo que no tenía reservación me fui nunca pude entrar estuve 2 horas en servicio al cliente con Expedía para que consiguieran al dueño cuando contestó dijo un información diferente ya había buscado otro lugar para quedarme nunca quiso devolver el dinero y asumir lo que su empleada nos dijo y el trato pésimo nos gritaba en vez de hablar a parte que cuando nos íbamos a ir dijo que había un costo de limpieza aparte que había que pagar en efectivo, es un lugar al lado de un...
“The Magdalena Hotel and its staff will always have a special place in our hearts. As true ambassadors of Puerto Rico, each team member brought their unique personality and warmth to create a deeply individualized and memorable experience for us during our stay.
My spouse and I have traveled extensively and met many wonderful people along the way, but the relationships we formed at your hotel truly transcend the miles between us. Anyone visiting Puerto Rico would miss the true soul of the...