스위트, 침실 3개, 바다 전망 (Brighton) | 객실에서 보이는 전망

킹스턴 플랜테이션 콘도 여행 후기

3.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1423개 이용 후기 중 647개" "
평점 8 - 좋아요. 1423개 이용 후기 중 343개" "
평점 6 - 괜찮아요. 1423개 이용 후기 중 190개" "
평점 4 - 별로예요. 1423개 이용 후기 중 129개" "
평점 2 - 너무 별로예요. 1423개 이용 후기 중 114개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Robert

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
We have stayed on this property many times in the past with good service and welcoming people. All was good this time except the room was rather disappointing. There was a lack of space to sit comfortably and needed more pillows.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Tona

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place! Would definitely stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the resort feel
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kynisha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love everything, an would love you come back some time
2024년 3월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 3월 16일
Thank you for your generous evaluation of your stay. I am elated to learn that you had a wonderful time during your stay and that our staff treated you exceptionally. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will give credit to all team members involved in making your experience a stress-free and seamless one. The prospect of hosting you again on many future visits is something we look forward to.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Sedrick

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The “property” is EXCELLENT! It’s the guest service agents that I worry about
2024년 3월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 3월 16일
Thank you for your glowing review of your stay. The news that you appreciated your lodgings and the outstanding treatment by our staff has made me very happy. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will give credit to all team members involved in making your experience a stress-free and seamless one. Your return is something we look forward to experiencing on many future visits.Regards, Randy DeVaux, GM

8/10 - 좋아요

Morgan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 3월 10일
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Darrell 님, Brooklyn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
From check-in to check-out, your facility was exceptional. The rooms more than exceeded my expectations
2024년 2월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 2월 19일
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Andrea

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the community and the view. We were not able to figure out how to operate the tv.
2024년 1월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 16일
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Randy DeVaux, GM

8/10 - 좋아요

Tachia

좋아요: 숙박 시설 상태 및 시설
The two bedroom unit we stayed in was outdated and visibly worn in areas. Couch was torn, window blinds in bedroom were unable to be closed. Very outdated.
2024년 1월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 16일
Thank you for sharing your experience following your stay with us. Your feedback is invaluable, and it helps us refine our services to meet the highest standards. It seems that we had some lapses that contributed to a less than perfect experience. We strive to create a welcoming, comfortable, and tailored guest experience. Please be assured that your observations are important to us and will be utilized for continuous improvement. Despite these issues, it's heartening to know that you found the rest of your stay enjoyable! We appreciate your choice of our property and hope that you will provide us with an opportunity in the future to fully demonstrate our commitment to your satisfaction.Regards, Randy DeVaux, GM

8/10 - 좋아요

Gregory

2024년 1월에 3박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 11일
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Vengaridoo

좋아요: 편의 시설/서비스
Awesome
2023년 12월에 3박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 2월 8일
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Randy DeVaux, GM

10/10 - 훌륭해요

James

Beautiful view clean property
2023년 12월에 5박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 7일
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Randy DeVaux, GM

8/10 - 좋아요

samantha

2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 23일
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Jessica

2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 23일
Thank you for your thoughtful review! Our commitment to providing exceptional guest experiences is unwavering, and I'm thrilled that we succeeded in making your stay so enjoyable. Your words of appreciation will be shared with the entire team, who played a pivotal role in leaving a positive and lasting impression. Your review brightened our day, and hosting you has been a wonderful experience we'll cherish.Regards, Randy DeVaux, GM

8/10 - 좋아요

Craig

2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 23일
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Vicky 님, Rowland

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean safe and plenty of room
2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 7일
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Corey

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the view and everything was near the property
2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 6일
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Stephanie 님, Tamarac

2023년 12월에 3박 숙박함
답변 제공: Randy DeVaux, GM 님, 2024년 1월 6일
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Vickie 님, Marion

가족 여행
좋아요: 청결 상태
The mattress needs to replace and carpet needs to be cleaned soft spots in floor but overall it’s a nice place to stay
2023년 12월에 4박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 12월 31일
It brings me great joy to learn that you had a truly enjoyable experience at our hotel. Our team takes pride in providing exceptional service and ensuring that all our guests' needs are met. We are delighted to learn that their attentiveness was recognized and that you thoroughly enjoyed every aspect of your stay. Your positive feedback will be shared with our team, as they deserve commendation for their exceptional contributions towards your overall experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Regards, Randy DeVaux, GM

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 12월 28일
It's unfortunate that your time with us was not the ideal one we strive to create. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. We strive for perfection, and our hotel management will carefully evaluate your stay. I am sorry that we didn't meet your expectations, but I hope you will consider giving us another chance in the future to show you why we are known for our exceptional service and property.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Randy DeVaux, GM, Kingston Plantation Condos 님, 2023년 12월 15일
Dear Ashley,This is truly wonderful to read, and we are so very delighted to learn how much you enjoyed your visit to Kingston Plantation Condos! We pride ourselves on always providing top-notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. It sounds like we will certainly be seeing you again sometime soon! We will be looking forward to thrilling you once again.Regards,Randy DeVaux, GM

8/10 - 좋아요

Darian

Birthday surprise brought a surprise to remember!
Everything was alright but the first night we were told to get out. Manager said that she called my cellphone 3 times trying to get a hold of me about music. I only missed one call, and I showed it to her. Beds or condo was cleaned the entire weekend, and I felt as though it was very rude and unprofessional with how the Manager spoke to us after we explained the surprise birthday gathering for my wife. We apologized several times, and was still told to leave. The only reason she allowed us to stay was because we had 3 Cdl drivers in the group and we all refuse to drive risking our lives and licenses. I will never stay there again because it wasn't a great stay and was very uncomfortable when you've paid your money to stay, and being told, not another peep out of you or you're out of here. Our entire group of 8 felt disrespected when law enforcement was called and brought to the room. We didn't have the music that loud, but we noticed that the walls were very thin.
2023년 12월에 2박 숙박함
답변 제공: Randy DeVaux, GM, Kingston Plantation Condos 님, 2023년 12월 15일
Hello Darian,Thank you for choosing our Kingston Plantation Condos and Happy Birthday to your wife!I imagine that on such a memorable occasion, you must have been incredibly excited, and rightfully so. However, it is so important that we are mindful of all our guests at all times, particularly at night when our guests expect to be able to relax and enjoy a peaceful night’s sleep. It is disappointing to learn that you departed the hotel with such an impression despite our efforts to meet expectations.We are hopeful that we will have the opportunity to welcome you back on a future occasion.Safe travels and happy holidays,Randy DeVaux, GM

10/10 - 훌륭해요

Zipporah

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 12월 10일
Thank you for highly rating our hotel after your recent stay. Your satisfaction with your stay and the service provided by our staff has made my day. We are committed to going above and beyond for our guests and it is always gratifying to learn that we have succeeded in doing so. We will make sure to honor the efforts of every team member who was instrumental in delivering you a seamless and satisfying experience. We look forward to the pleasure of welcoming you back many times in the future.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Janey

2023년 12월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 12월 10일
Thank you for your outstanding feedback of your stay. I am so glad to learn that you had a fantastic experience during your stay and that our staff was a big part of it. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will make sure to honor the efforts of all team members who played a part in ensuring your experience was smooth and effortless. We are looking forward to the privilege of hosting you again on many future visits to come.Regards, Randy DeVaux, GM

8/10 - 좋아요

Timothy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was accommodable - - I didn't dislike anything.
2023년 11월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 29일
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Randy DeVaux, GM

2/10 - 너무 별로예요

Latisha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 29일
It's unfortunate that your time with us was not the ideal one we strive to create. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Takisha

2023년 11월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 12월 19일
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Sheldon

가족 여행
좋아요: 편의 시설/서비스
Nice amenities.
2023년 11월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 29일
Thank you for taking the time to share your review with us. I am so pleased to learn that you were treated exceptionally here during your stay. We pride ourselves on delivering a memorable experience to our guests, and I am delighted you enjoyed our central location and were looked after by my exceptional colleagues! We will certainly share your review with all team members and thank them on your behalf for delivering a great experience. We all look forward to welcoming you back again very soon to enjoy another wonderful stay at our property.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Johnsie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I love the quietness. I don't like staying in the same hotel as animals, but it was a very nice stay..
2023년 11월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 27일
Your wonderful rating of our property is highly appreciated. We're delighted to know that you have such a high opinion of our services and offerings. Our team is committed to ensuring our guests receive the finest care and the most attentive service - I'm glad they lived up to this during your stay. I look forward to sharing your outstanding rating with them. Your high regard for us is cherished, and once more, your excellent review fills us with joy. We are keenly awaiting the opportunity to welcome you back home soon!Regards, Randy DeVaux, GM

8/10 - 좋아요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
We had a great time at Kingston. Our villa was a bit dated and the indoor and outdoor furniture definitely needed some cleaning/upgrades but we blast and our kids didn't care about that stuff.
2023년 11월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 27일
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Loved our stay!!! Can't wait to go back!!! Our room was gorgeous!!!!
2023년 11월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 13일
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Randy DeVaux, GM

8/10 - 좋아요

samantha

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet atmosphere
2023년 11월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 13일
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Randy DeVaux, GM

6/10 - 괜찮아요

Michelle

출장 여행
좋아요: 청결 상태
Biggest issue was check in. I had to wait 2 hours beyond check in time to get into the property. Pros: The condo was relatively clean. Plenty of towels. Nice view and nice patio. Appliances in working order. Hot shower. Cons: The tv and remotes need some tlc. Lamp in the bedroom needs rewiring or just replaced. The mattress needs replacing. Condo could use a deep clean to remove dust for sensitive guests. For a one night stay, the place was plenty sufficient.
2023년 11월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 13일
We appreciate you taking the time to share your feedback with us after your recent stay. Your rating is crucial in helping us maintain our high standards of service. While we strive to provide an exceptional experience, it appears we fell short and caused you some frustration. Our objective is to provide a welcoming, comfortable, and tailored experience, and we will take your feedback into account to improve our services for all our guests. We're delighted to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to demonstrate the exceptional amenities and services we offer in the future.Regards, Randy DeVaux, GM

4/10 - 별로예요

Elbert

가족 여행
별로예요: 청결 상태
Terrible smell in the condo. Very noisy construction work. We have stayed at the Kingston Plantation development many times and have always had a good experience until this visit. Not at all happy with this stay!!
2023년 10월에 5박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 25일
I'm so sorry to learn that your stay with us was not the best it could have been. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Gerome

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 25일
Thank you for your excellent review of your stay with us. I am grateful to learn that you had a fantastic time during your stay and that our staff was a big part of it. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will make sure to honor the efforts of every team member who helped. We can't wait to host you again on many future occasions.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay! Can't wait to go back!
2023년 10월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 25일
Thank you for your marvelous evaluation of your time with us. It brings me great joy to learn that your accommodations met your expectations and our staff exceeded them. We are proud to offer exceptional service to our guests, and it's always a joy to receive confirmation that we have done so. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. Your return is something we eagerly anticipate on many future visits.Regards, Randy DeVaux, GM

6/10 - 괜찮아요

Frances

2023년 10월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 11월 13일
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Randy DeVaux, GM

2/10 - 너무 별로예요

Donald

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Brighton tower needs a whole new renovation run down
2023년 10월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 25일
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Randy DeVaux, GM

2/10 - 너무 별로예요

Lisa A

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Wrong key cards given at check in then ignored repeated phone calls. Had to walk back over to Embassy S to get cards fixed. Made me very upset and late for my appointment!
2023년 10월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
It's disheartening to learn that you experienced a misstep that caused you some frustration. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your cooments will receive a full and in-depth evaluation from our hotel management. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Randy DeVaux, GM

2/10 - 너무 별로예요

Tiffani

2023년 10월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
It's a shame that your stay with us was not the top-notch experience we wanted for you. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Randy DeVaux, GM

8/10 - 좋아요

Nenette

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
Thank you for your superb rating! Your feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, Randy DeVaux, GM

6/10 - 괜찮아요

Johnathan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
Thank you for sharing your feedback after your stay with us. Your rating is vital in helping us maintain and uplift our service standards. We're sorry to hear about the issues you encountered during your stay. Our goal is to provide a welcoming, comfortable, and tailored guest experience. Be assured that your feedback is of utmost importance to us, and we will use it for continual improvements. Despite the hiccups, we're pleased to hear that you found the rest of your stay pleasant. We're thankful you chose us for your stay and we hope for a future opportunity to showcase our commitment to excellence.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

terrill

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Randy DeVaux, GM

6/10 - 괜찮아요

Matthew

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Randy DeVaux, GM

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태
The firepits are nice but they force out at 10. You don't have much time to enjoy it when it gets dark. Too many kids unattended in hot tubs, while hotel staff walked past.
2023년 10월에 5박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Randy DeVaux, GM

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
Thank you for taking the time to provide a great rating for your recent visit to us. It is fantastic to see you had such a memorable experience with us! We strive to provide an extremely high level of service and it is clear to see you experienced this. Please do not hesitate to reach out to our team when planning your future visit; we would be delighted to assist and create another memorable celebration for you.Regards, Randy DeVaux, GM

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Not happy
We could not get into the room early which is fine even though I was told that check in time was 3pm it was close to 4 before we could get a key. Only 1 of the three keys we were given even worked the entire time we were there. Then the day we were leaving we had taken some of our stuff out to the car but were hanging out with some friends for a little bit. I went back up to the room to get the rest of our stuff and check out. The door was propped open and the maid was stripping everything thing out of the room. She delayed even moving from in front of the door so that I could get in. She never apologized for messing with everything before we had even gotten our things out or checked out. It was very rude and disrespectful. It was an intrusion of our privacy since we had not checked out yet.
2023년 9월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 10월 17일
I regret to learn that your stay with us was not the flawless experience we promised. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management team will carefully review your stay and assess every aspect in detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer.Regards, Randy DeVaux, GM

6/10 - 괜찮아요

Deandrea

좋아요: 숙박 시설 상태 및 시설
I will be recommending this place to family and friends
2023년 9월에 1박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 9월 30일
Thank you for your review. We're glad to know that you enjoyed your stay at our hotel and found our property to your liking. Providing our guests with a pleasant experience is our goal, and we're grateful that you had a positive stay. We'll ensure your feedback is shared with our team members who played a role in making your stay comfortable. It was our pleasure to host you.Regards, Randy DeVaux, GM

8/10 - 좋아요

Deandrea

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Very nice and quiet. Friendly staff
2023년 9월에 2박 숙박함
답변 제공: Randy DeVaux, GM 님, 2023년 9월 30일
Your review is valued, and we're thankful for your positive comments. We're pleased that you had an overall good stay at our hotel and that you found our property appealing. Our team aims to provide a pleasant experience for our guests, and your feedback reaffirms our efforts. We'll pass on your kind words to those who contributed to your positive impression. Thank you for sharing your review, and it was our pleasure to have you as our guest.Regards, Randy DeVaux, GM

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 객실의 편안함
Comfortable
Kingston Plantation is a nice resort overall. Check-in took 20 minutes at the Embassy Suites desk. Common areas are nicely renovated. Unit itself was outdated, but comfortable.
2023년 9월에 2박 숙박함
답변 제공: Guest Services, Hilton Myrtle Beach 님, 2023년 9월 27일
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Guest Services, Hilton Myrtle Beach