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"A really old-fashioned Japanese onsen experience like nothing else. We ate in the Japanese restaurant one night and French the other evening. The food was fantastic. Rooms were comfortable but old fashioned. I would highly recommend the room with a private onsen - we saw tanuke (Japanese raccoon dogs) approach whilst we were bathing which was a really special experience. We hiked to the ridge (5 hours return) through a beautiful forest."

"The staff was very kind and did everything they could to make sure that my stay was pleasant"

"It's a very comfortable facility, although the hotel looks old. "

"Room was clean, toiletries were complete, there’s also provision of sleepwear. Staff were very friendly and helpful."

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"I would definitely stay here again and recommend."

"Room, staff and food are exceptional. "

"Good breakfast"

"Service was impeccable. The premises were very pretty and we love the trees and the surroundings. Breakfast was also wonderful. "

"Great location in Matsumoto and very helpful staff. Would recommend!"

"Wonderful place!"

"Generally alright. Our room wardrobe abit spoilt. The female staff at counter are all friendly. "