야외 수영장, 일광욕 의자
예약 가능 여부 확인

크라운 플라자 나이로비 에어포트, IHG 호텔 여행 후기

5 out of 5
크라운 플라자 나이로비 에어포트, IHG 호텔
First Freight Lane, Jomo Kenyatta International Airport, Nairobi

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 757개 이용 후기 중 560개" "
평점 8 - 좋아요. 757개 이용 후기 중 147개" "
평점 6 - 괜찮아요. 757개 이용 후기 중 21개" "
평점 4 - 별로예요. 757개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 757개 이용 후기 중 16개" "

9.8/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

YongHyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room is comfortable Near the airport Good
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

Hyunjong Kim 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Great
Thank you so much for your Feedback. We look forward to welcome you once again at The Lazizi Premiere.

10/10 - 훌륭해요

Emmanuella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff nice facility
2024년 5월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Crowne Plaza is a well presented, upmarket property with excellent, helpful and professional staff. The downside is it is not quite as close to the airport as portrayed, it’s an 10minute or so bus ride, and the surrounding area is very run down with no amenities.
2024년 5월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 5월 24일
Dear David,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Brigitte

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay near the airport for an unexpected layover in Nairobi. Enjoyed the spa.
2024년 5월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 5월 20일
Dear Brigitte,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

Raju

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 5월 17일
Dear Raju,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The airport is very close to the airport and they offer free shuttle every hour. They also secured a driver for us to take us into Nairobi for dinner and they also offer safaris to Nairobi National Park. A real gem Of a park and a knowledgeable guide. Much cheaper than hiring outside company! The restaurant food is excellent and the staff is superb. A real haven of luxury in hectic and gritty Nairobi!
2024년 4월에 2박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 5월 3일
Dear Deborah,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service and attention. The fan in my room was noisy. Couldn't sleep till I turned it off.
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 27일
Dear Geoffrey,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for the inconvenience encountered during your stay with us. I have taken note of feedback provided and reassure you that I will look into this for corrective measures. Please be reassured that this will be handled.We hope that you will give us the opportunity to serve you again in the future. Kindly reach out to me when you make your next travel plans,It would be great to meet you on your next stay.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Rodger

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 4월에 7박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 23일
Dear Rodger,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent several days at the hotel. Words cannot express how impressed I was. There is a shuttle that runs hourly from the airport to the hotel. For a small fee they also offer private shuttles to the airport should you miss the hourly shuttle . The hotel was very safe and secure. There is security in the front checking vehicles that come in. The rooms are very clean and quiet. The best thing was the staff. :) Everyone was so nice and helpful. I would definitely recommend this hotel.
2024년 4월에 8박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 22일
Dear Elizabeth,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

BERIC

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 24일
Dear Beric,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel close to the Nairobi airport with complimentary shuttle service. Very clean, modern room, comfortable bed. Staff were exceptionally nice!
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 22일
Dear Suzanne,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Ana 님, Oakland

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 22일
Dear Ana,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy transportation to and from airport, everyone was friendly and helpful and food was excellent. Accommodations were very clean and tidy!
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 19일
Dear Deborah,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

TAMARA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to stay. Kevin Bellman is especially helpful.
2024년 3월에 3박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 10일
Dear Tamara,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Poonam

2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 30일
Dear Poonam,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Amy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I real like my hotel people are good and smart 😂
2024년 4월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 5일
Dear Amy,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Rutendo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is so magnificent and the ambience is wowww but the environment surrounding the hotel is quite poor, you may feel like you are being kidnapped looking at the surroundings from the airport.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 9일
Dear Rutendo,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

Ross

2024년 1월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 4일
Dear Ross,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Ashok

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Given the location near the airport, of course the surroundings are not great. A bit of greenery would help.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 1일
Dear Ashok,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

2/10 - 너무 별로예요

Rutendo

2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 22일
Dear Rutendo,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - 훌륭해요

Charles 님, Bethlehem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A really NICE, top-of-the-line hotel.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 4월 1일
Dear Charles,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Alyssa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location for an early morning flight without having to fight Nairobi traffic. Very comfortable and beautiful hotel
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 27일
Dear Alyssa,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

Kara 님, Philadelphia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 25일
Dear Kara,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again on what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

8/10 - 좋아요

Dermot

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't stay in the rooms at the front of the hotel. There is a logistics yard across the road with trucks/forklifts working 24/7. The beeping is endless!!
2024년 3월에 2박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 24일
Dear Dermont,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for the inconvenience encountered during your stay. On your next visits we will ensure we allocate for you a room on the quiet zone.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and for sharing your feedback.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Ashok

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok. being near the airport, one does not expect much else.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 24일
Dear Ashok,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Lisa 님, Guelph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property with amazing staff
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 24일
Dear Lisa,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic hotel. Staff was first rate. They upgraded us to an executive suite on the house. Excellent service
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 18일
Dear Kelly,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Francis

연인과의 여행
좋아요: 청결 상태
Polite, efficient and customer focused.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 17일
Dear Francis,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is really nice.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 14일
Dear Albert,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Elizabeth

2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 31일
Dear Elizabeth,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Fabien

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 10일
Dear Fabien,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient to airport. Recently renovated so very nice property with a lovely pool area. Recommend this property to all travelers.
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 7일
Dear Eileen,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Britt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here every time I stay in Nairobi ! So easy and has a shuttle to and from the airport
2024년 3월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 3일
Dear Britt,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Nick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Good staff - very hrlpful
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 3월 1일
Dear Nick,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 27일
Dear Mary,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Simona

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to shuttle, excellent staff, excellent staff, I felt very safe. Very clean hotel. Simply perfect and 10 min from airport with free shuttle.
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 25일
Dear Simona,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 25일
Dear David,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

mark

2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 25일
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again and what we need to work on to ensure your next stay is a 10.We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

10/10 - 훌륭해요

Chivarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Proximity to the airport
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 18일
Dear Chivarie,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Britt

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and location. Amenities of pool and spa as well as pool bar were excellent. Kind and friendly staff
2024년 2월에 2박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 18일
Dear Britt,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was a standout. Gorgeous inside, delicious breakfast, extra tight security, super helpful and attentive staff. I'd definitely return as a guest! This area of Nairobi, however, wasn't necessarily an attractive destination. We needed an airport hotel, and this place was wonderful for that. This hotel would again be my first choice when looking for an airport location in nairobi.
2024년 1월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 18일
Dear Michael,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 18일
Dear John,Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I would love to hear from you again and what we need to work on to ensure your next stay is at a 5 star rating experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Barnabas Wamoto General Manager

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 12일
Dear Frank,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Taniya 님, chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very clean safe & professional
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 11일
Dear Taniya,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Orion

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would highly recommend. Everyone was lovely and went out of their way to make my stay pleasant and comfortable. Would definitely come again.
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 11일
Dear Orion,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just what was needed
Just what was needed, picked up from the airport. Checked in and hit the pillow.
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 11일
Dear Michael,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

10/10 - 훌륭해요

Todd

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A truly classy place! Everyone was so kind and helpful! Not used to being treated this well! The site was immaculate, and all of the staff members were dressed like they were going to the most important occasion they had ever been to! Would recommend this hotel to anyone and everyone, I know!
2024년 2월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 4일
Dear Todd,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very good. Staff excellent and rooms very clean and comfortable. The only criticism is that I asked for a driver to collect us from the airport but they didn’t appear. We used the shuttle taxi when we eventually got through the airport.
2024년 1월에 1박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 4일
Dear Jane,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Nairobi Airport.I would like to start by apologizing to you for the inconvenience you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and we have taken note of the feedback shared. We will have corrective measures put in place to ensure we provide a great experience in the future. We look forward to hosting you again soon. Sincerely, Barnabas Wamoto General Manager

10/10 - 훌륭해요

Nelson

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this property makes for an enjoyable, comfortable stay. I travel several times a year through East Africa and the Crowne Plaza in Nairobi is tops. From the cleanliness, food options, gym, sauna and steam room, amazing service and the convenient location to the airport with a free shuttle, I literally have nothing negative to say about my multiple stays here. And the shuttle driver Nicholas provided over the top service during my most recent stay!
2024년 1월에 2박 숙박함
답변 제공: Barnabas Wamoto 님, 2024년 2월 1일
Dear Nelson,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to hosting you again soon.Sincerely,Barnabas WamotoGeneral Manager