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응옹 힐스 호텔 여행 후기

3.5 out of 5
응옹 힐스 호텔
Ngong Road, Nairobi

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 68개 이용 후기 중 21개" "
평점 8 - 좋아요. 68개 이용 후기 중 31개" "
평점 6 - 괜찮아요. 68개 이용 후기 중 13개" "
평점 4 - 별로예요. 68개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 68개 이용 후기 중 1개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sherrell

연인과의 여행
The property need to have a better Internet system, and they need to let people be aware that they are responsible for their driver to and from the airport. Other than that the hotel is in a great location. The restaurant food was great and the staff was outstanding they had a lot of respect from the people that let you in the gate to the ones twho prepare your food to the one who clean your room to the ones at the front desk, I enjoyed everything about my stay at this hotel. I stayed there for 12 days and my stay was amazing. This hotel had the best staff I ever meet. I love the way everyone greeted you on a daily basis.
2024년 1월에 12박 숙박함

2/10 - 너무 별로예요

Moses

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lydia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was good and convenient for my needs.
2023년 12월에 9박 숙박함

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a bit crazy cz the staff did not know exactly what to charge and what was booked.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Aaron

2023년 5월에 1박 숙박함

8/10 - 좋아요

Yijia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff is very friendly, and the related facilities of the shower room need to be remodeled
답변 제공: Peris 님, 2023년 1월 29일
Dear Yijia Thank you for staying with us and for your honest feedback, we will check on our shower rooms so that your next stay with us and for other guests is pleasant . We look at such feedbacks as positive change drivers .Thank you

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great
2022년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 7박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An affordable four star hotel. Worth trying
2022년 4월에 1박 숙박함

8/10 - 좋아요

Andrei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was okay for one night staying.
2021년 12월에 1박 숙박함

8/10 - 좋아요

Edith

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
El hotel esta cerca de tiendas y supermercado. el cuarto que nos todo. el sensor de movimiento tenia problemas, la ducha el agua slia por todos lados, la goma de la puerra del bańo estaba despegada, reporte todo y enseguida fueron a arreglar todo, muy buena respuesta. El desayuno muy bueno. En general nos fue miy bien en este hotel el servicio y atención muy bueno. lo recomiendo.
2021년 11월에 2박 숙박함
답변 제공: Ngong hills hotel 님, 2021년 11월 19일
Gracias por tomarse su tiempo para revisar nuestra propiedad, nos complace saber que a pesar de algunos desafíos que experimentó, pudimos hacer que su estadía sea memorable, esperamos recibirlo nuevamente en un futuro cercano.

6/10 - 괜찮아요

Joseph Mavindu 님, Mwingi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked their clean room. Friendly staff too. Disliked: when I extended my stay by 2 days, they hicked prices opportunistically
2021년 9월에 3박 숙박함
답변 제공: Ngong hills hotel 님, 2021년 10월 28일
Thank you Joseph for taking your time to give us feedback, we are glad to hear that our rooms met your expectations and the staff were friendly , we take pride in catering to our guests the best way we can, we, however, apologize for the hicked prices we have looked into it and we promise when you stay with us again it will not happen. we hope to host you in the near future.

8/10 - 좋아요

Hellen Anyango

2021년 9월에 3박 숙박함

4/10 - 별로예요

Kennedy

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and well equipped room. Service was great too - prompt service despite a midnight check-in and very accommodating to my request for a quiet room and late check-out.
2021년 3월에 1박 숙박함

8/10 - 좋아요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly surprised
The exterior of the hotel made me question my choice, but our driver said it was very nice. The receptionist was helpful though not overly pleasant. The room was beautiful, modern, comfortable. The location was excellent and not far from the CBD. We would definitely stay here again.
2020년 12월에 1박 숙박함
답변 제공: Janet 님, 2021년 1월 12일
dear Janice, Thank you so much for your review. Once again, allow me say that we were more than humbled to host you in our hotel within your short stay. we are happy to hear that you enjoyed your stay and that you consider coming back again. We look forward to seeing you again soon.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
There was Disco music palying that would have kept us awake and we had to change rooms twice to even get to sleep. The room that we were finally put in was small and stuffy.
2020년 1월에 1박 숙박함

8/10 - 좋아요

Jana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El precio del hotel no es muy alto y la ubicación son accesibles a centro comercial, el unico problema escel trafico y que las calles son muy malas, hace un ańo estuve por el area y sigue igual las calles.
2019년 8월에 6박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value....
All good for the price point. Convenient to coffee, shopping, places to eat. Not far from CBD. The Wi-Fi sucks but everything else is pretty good.
2019년 6월에 2박 숙박함

10/10 - 훌륭해요

Don 님, Portland

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff always willing to help. Rooms are quiet and exceptionally clean!
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decor of a Hyatt Regency at a Holiday Inn price
Excellent check-in. Room was ready and great choice. Lobby is small with 5 chairs but 100 feet away is great indoor/outdoor lounge areas with room for 50 meetings of business men at same time. Breakfast buffet is a real value when pre-booked in room rate. Excellent food choices, 3 juices, 3 cereals, 10 hot entrees, custom eggs to order, 6 breads, great coffee, 5 fruits for dessert. 20 foot long buffet for breakfast is impressive. Dinner is also buffet just different choices and is expensive and only fair . On busy street which is under construction so there is a constant traffic jam. One hour from airport due to traffic. Nice indoor/outdoor bar for drinks at night. Very good security. No pool or business center. Fast modern elevators. Stayed four nights on business. Would come back again.
2019년 4월에 3박 숙박함
답변 제공: Stephen Mwinzi Willy 님, 2019년 5월 2일
Dear Guest, Thank you for your breathtaking feedback.We are glad to hear that we met and exceeded your expectations.Its really a big honor to have you as our ambassador out there.We will strive to giving our best and we hope to see you again.

6/10 - 괜찮아요

Sofia

좋아요: 청결 상태, 직원 및 서비스
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a wery good hotell wit good service
2018년 11월에 4박 숙박함

8/10 - 좋아요

Claire

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ngong super staff
Stayed at the Ngong Hills Hotel for a couple of nights either end of a trip to the Mara. The staff are just lovely and bent over backward to accommodate our needs. The hotel itself is clean and functional- but fine for the price. Had a couple of mosquitos in the rooms so do be vigilant. The location was good for us as close to both international and domestic airports.
2018년 10월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good business hotel
Good and comfortable after all these years. Good food.
2018년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room and the restaurant were great. The only thing that was tough was that there were mosquitoes coming into our room nonstop (maybe from the vents or drain) such that I got most of my bites just from being inside/sleeping in our hotel room.
2018년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

Quick pleasant stay
When doing my initial booking, i only had the option to book a family room. Upon arrival, the hotel staff upgraded us to a business/executive room free of charge to free up the family room that my husband and I clearly didn't need. The room was clean, spacious and comfortable, and the amenities were well thought out. After over a week of safari, this room was just what we needed. We ended up having to catch a very early flight, so did not get to have the free breakfast, but judging by the rest of our experience here, i'm sure it was superb. The hotel also provided us with a free shuttle to the airport (at 3am!). The staff is very friendly and helpful, i would highly recommended this hotel to anyone visiting Kenya.
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Bryce 님, Utah, USA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed there for a week on a business trip. It was close to the business we were visiting so we were able to avoid the terrible traffic most of the time. The hotel was great, and the breakfast was good, and very convenient.
2018년 7월에 5박 숙박함

6/10 - 괜찮아요

Nora 님, Iasi, Romania

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good for a one night stay
We booked a room for 3 just for one night. The room was very small but clean. The hotels restaurant has a good food variety but very slow service. The hotel staff didn‘t provide plug adapter.
2018년 6월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Sheree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stellar Experience
I stayed at the Ngong and the suggestion of a friend. I was waiting to go on Safari. My safari fell through and being it was Saturday it was difficult to get a hold of any safari company. I only had a few days. Mary at the front reception saved the day. She got right on it and connected me with Johnson Mboche of Sweet Africa (who also gives highly personalized service and an amazing safari). Thank you Mary! From the cleaning staff on up to management the service was absolutely stellar and very friendly. I was traveling solo and am female and was treated with absolute respect.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great customer service
Stayed here on business and will come again. Really appreciated the friendly staff who go out of their way to make you feel welcome and comfortable.
2018년 2월에 14박 숙박함

8/10 - 좋아요

RM 님, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable hotel
We stayed for a night at this hotel and really enjoyed ourselves. We had a midnight departure at the airport, so for a reasonable rate gave us a late check out of after supper. The staff went out of their way to help us, especially Millicent at the front desk. The rooms were clean, beds comfortable, and the restaurant had good selection of tasty food. We were a short walk from a shopping centre where we could pick up last minute gifts and snacks, so the location was very convenient.
2018년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Made to feel welcome, hotel staff very helpful and friendly
2018년 1월에 1박 숙박함

8/10 - 좋아요

Stephan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helt OK Hotel i Nairobi.
Helt OK hotell vänlig och tillmötesgående personal. Frukosten också helt OK. Åt i restaurangen första kvällen och det gick att äta men maten hade mer att önska. Nära till Yaya köpcenter och flera restauranger i närheten. Bra säkerhet på hotellet, man känner sig trygg. ”Hotellraxin” tog inga överpriser.
2017년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, great location
Helpful and friendly staff, very welcoming, comfortable, great location
2017년 12월에 2박 숙박함
답변 제공: Stephen Willy 님, 2018년 1월 8일
Dear Guest, We are glad to hear that we met and exceeded your expectations.We look forward to welcoming you soon and offer that experience.

6/10 - 괜찮아요

Richard

Ordinary
2017년 11월에 2박 숙박함

6/10 - 괜찮아요

Julie

좋아요: 청결 상태
Good hotel easily accessible
My children and I enjoyed our stay at the hotel however Mosquitoes interrupted our sleep for 3 nights out of the 5 nights we were there( our rooms were sprayed in the evenings for the next two days after we complained)
2017년 9월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, comfortable rooms and great staff, excellent wifi connectivity almost everywhere in the hotel - quick lift. gym needs a bit of improvement, e
2017년 7월에 3박 숙박함

10/10 - 훌륭해요

Wendy 님, San Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Business Hotel
Ngong Hills had everything I needed for a comfortable week long stay while on business in Nairobi: good location, great wifi, helpful staff, clean/ comfortable room, safe, walking distance to nearby grocery and cafes/ malls, great breakfast included in room price and good on-site bar/ restaurant food with decent prices. I've found my new go-to hotel for future Nairobi trips. I just hope their prices stay reasonable. The road construction on Ngong Rd was inconvenient, but not the hotel's fault... just something to keep in mind as you will need to allow extra time for taxi and car detours until the road work is complete. Geoffrey, Milicent, Alfred, and Joan were especially friendly and helpful staff to me, but honestly everyone was incredibly nice and made me feel welcome.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, good value, and convenience
Conveniently located hotel. Lots of road work, but the noise does not reach the rooms.

8/10 - 좋아요

Robbye 님, Lima, Peru

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly Hotel with Nice Suites
We had a lovely 11-night stay at Ngong Hills Hotel. We were pleased with the staff and the suite in which we stayed. There were few things that I would mention that could use improvement: first, we never got hot water in our shower. It wasn't so terrible since the weather was warm, but we would have liked to have had warmer water in which to bathe. Secondly, the cleaning staff would open the balcony doors while they were cleaning. That meant that I found mosquitos in our room on a couple of occasions when we returned. Lastly, because the lights and electricity in the room are controlled by the key card, when we left the room, the air conditioning and the refrigerator were turned off. This was an inconvenience with regard to the air, but because we were storing food in our refrigerator, it could have also been a health concern. Besides these relatively small issues, we were very happy and would gladly return to the hotel for another stay. We definitely recommend the Executive Suite if you are staying for an extended time.
답변 제공: Stephen Willy-Front office Manager 님, 2017년 3월 31일
Dear Mr.Roberta, Ngong hills team is delighted by your amazing and kind words.We are also happy to hear that you enjoyed your stay with us.We have keenly taken note of the mosquito menace and we really apologize for the days the balcony door wasn't closed.This will be addressed.Our lights are controlled by card system but for special request we always provide an extra power card to ensure that power doesn't go off when you are out of the room. As for the hot water our technicians will check and fix what could have gone wrong.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ngong hill stay
Ngong hills a comfortable place to stay for a short business's trip, not sure id recommend for a holiday!
답변 제공: Edward 님, 2017년 3월 29일
Dear Daniel, We are glad that you chose to stay with us and that your business trip was successful.We are dynamic and host guests from all walks of life.We have executive suites that we recommend to long staying guests and those on holiday.We also boast of a rich surrounding with shopping malls,animal parks and other attractive sites that we recommend to our esteemed guests. Stephen Willy-Front office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very helpful and friendly staff, nice and quiet hotel. Good location, not far from a lot of the places we wanted to visit.

8/10 - 좋아요

Joseph 님, Kampala

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel close to Jamhuri Park - Motorsport dest
Good food and excellent service, clean rooms, easily accessible using public transport.

8/10 - 좋아요

mitsuko

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
清潔感のある素敵なホテルでした。  冷蔵庫が無かったので言うとすぐにもってきてくれました。
답변 제공: General Manager 님, 2016년 10월 11일
Dear Sir/Madam, We are highly humbled for the great feedback about our hotel. Kindly receive our sincere apologies for not getting a refrigerator in the room, we currently have them in rooms and it is never a problem. It will be much pleasure to host you again in our hotel. Regards, Edward Mulievi, Operations Manager.

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
답변 제공: General Manager 님, 2016년 10월 10일
Dear Sir/Madam, We appreciate your kind words and thanks for the continued support. Looking forward to welcoming you back to our hotel. Regards, Edward Mulievi. Operations Manager.