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“Wish it had better view of park from property. Otherwise everything is so nice”

“Getting to the property was tough, very tough but so worth it. I was lucky enough to go outside of the wet season but it was still hard. The facility itself is beautiful and the food is delicious. The staff is beyond kind and helpful. The shower though, it hardly worked and water went everywhere. Booking online on their direct site was giving us a challenge until we booked through Expedia and from here we had no issues. There is not fitness room so that was sad and no iron. However, I will...

“Très belle chambre. ”

“This is a lovely place for a quiet break right next to the beautiful Lake. The scenery and bird life is stunning. The staff are great too. We were very pleased with the service. Food is average, but there are various options. Some of the hotel is a little run down. However, the positives far outweigh the negatives and I can definitely recommend it if you don’t demand the very best. ”

“Amazing place. My Dad had a good time. It was a nice stay as it was a treat for the easter season. The staff were accomadating due to late check in and kindly agreed for Dad to check out late and have lunch the next day which was a nice gesture. Will recommend the lodge. Worth a visit for singles, couples or families.”

“Despite being told that my booking was guaranteed and that you withdrew monies from my account - on arrival I was told that Sunbird had no knowledge of the booking, were full and had no knowledge of Hotels.com. My husband and I were left without any accommodation in the vicinity because of the World Rally Championships. You failed to respond to emails and phone calls to date. And have not refunded my money”

“It was very quiet and joseph was great so was susan”

“Nothing in the room”

“The property is in a serene area. We stayed at the Flamingo suite that is an amazing tent. With living room, huge balcony overlooking the flamingoes on the lake. The staff is exceptional. The food delicious and well served. A very relaxing experience indeed. ”

“Super herzliches tolles Personal. Ich Reise sehr viel und muss sagen, es war einfach nur ein Traum! So ein Personal wünscht man sich in Deutschland. Wir haben auf der Safari sogar ganz nah Löwen gesehen. Einfach nur wow ! Lieben Dank an das ganze Team. Die ganze Unterkunft ist super schön! ”

“I booked one night, 1 double room, 1 single room and paid through Expedia for Lake Naivasha Resort. When I arrived they said I had booked 2 single rooms and no meals so they charged me for what they said was the difference. When I saw the receipt I questioned it and said I need a refund! I had booked correctly and I had my paid receipt from Expedia. In the end I would have only owed for our meals. The difference between what they charged me and the cost of the meals should be refunded to me!...

“Don't book this hotel, it's a scam! When we arrived at the property, they did not accept our confirmed and pre-paid (!) booking because they said they don't collaborate with hotels.com. We had to leave as the hotel was fully booked. We never got a refund, neither by the hotel nor by hotels.com. Also, when we asked for a written confirmation that there is no collaboration with hotels.com, the hotel manager refused and started being really unfriendly.”

“Disappointing really. Rooms and facilities were good but the food and the staff let it down badly. When we arrived, reception seemed to have lost the booking, claimed that their computer system was down, and we had to pay cash to get the room.”