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"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"All great including breakfast "

"The hotel is currently undergoing renovation, which means there is no lift until June 2026, and they only told us this the night before we arrived. The room at the end of the corridor is not great ... the toilet is in a separate en-suite, with no hand-washing facility, from the bathroom. There is secondary glazing to keep out street noise, but it's very large and cumbersome to open. Beds were very soft, room a bit warm. Staff were good at addressing some of these issues, and it looks like the renovation should make the place a lot more modern when it's finally finished, but better communication would have been good."

"There’s a casino inside "

"Clean rooms. Friendly staff. Comfortable. "

"They should modify the hotel presentation: shuttle available means we call you a taxi. I’ve payed at hotel 25€ for taxi, and the taxi was booked for 4 people. I’ve choose ghat hotel just because they had shuttle available… it’s a dissapointment for Van Der Valk chain."

"👍👍"

"This hotel suited my needs a night near the airport for an early flight. I booked it because it said restaurant on property. No so true breakfast and a bar that had some nuts. I worked all day and travelled to get to the airport, no dinner here and nothing close. It was a place to stop and rest but no frills. "

"Very nice room, close to the city center. Breakfast was more than ok! Friendly staff!!"