숙박 시설 정면

우나호텔 나폴리 여행 후기

4 out of 5
우나호텔 나폴리
Piazza Garibaldi, 9/10, Naples, NA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 559개" "
평점 8 - 좋아요. 1000개 이용 후기 중 310개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 86개" "
평점 4 - 별로예요. 1000개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 23개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jiman

출장 여행
별로예요: 객실의 편안함
2024년 1월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Dear Guest,we kindly wish to invite you to contact us for letting us know which aspect didn't match your expectaitons during your stay, thanksBest regards

10/10 - 훌륭해요

YOUNGHEE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
all staff are kind. very close to Napoli station.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 11일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

KWANG MOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 4일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 - 좋아요

JUN HYEON

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
시설과위치는굳 서비스는형편없음
위치와시설 베수비오 산이 보이는 발코니는 환상적이었으나 체크아웃할때 프론트직원의 무례함과 불친절 객실냉장고 도 아닌 테이블 위에 있는 1유로짜리 감자칩 2개를 27유로 청구하는 도둑과 같은 거지근성의 종업원을 볼때 안좋은 기억만 남는호뗄
2023년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

MIN GON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 15일
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 - 훌륭해요

minkoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
나폴리 호텔 중에서 괜찮은 호텔입니다. 가성비 최고 호텔입니다
2021년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 1월 2일
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 - 좋아요

FUKOKU KOREA

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
잠깐 머물기에는 좋음
2021년 6월에 4박 숙박함
답변 제공: Luca Giuliano, General Manager 님, 2021년 6월 19일
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

4/10 - 별로예요

Deborah

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This hotel is in a busy and somewhat dangerous neighborhood. The restaurant on the rooftop switched out my wine order and was super over priced for the quality, but we didn’t feel safe enough to walk around looking for another. We won’t return here.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Andrew Vladimir

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 5월에 3박 숙박함
답변 제공: Michela Testa - General Manager 님, 2024년 5월 26일
Dear Andrew,thank you so much for giving us top level review :)We hope to see you next time soon,Best wishes

10/10 - 훌륭해요

Sheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome staff and amenities
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 25일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are superb, the hotel is stunning.
2024년 5월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 23일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Maureen 님, Franklin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. In the heart of Piazza Garibaldi. Very walkable and tons of restaurants to choose from.
2024년 5월에 1박 숙박함
답변 제공: Michela Testa General Manager 님, 2024년 5월 26일
Dear Joseph,we wish to really thank you for leaving this amazing review!We're glad you fully enjoyed your stay and we hope to have you back here soon!Best wishes

8/10 - 좋아요

Alla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean rooms, very comfortable beds. We had a nice dinner at the hotels rooftop restaurant, food was very good.
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 22일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Robin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 22일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Felix

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 14일
Dear Felix,thank you so much for such a positive review!We hope to see you back soon,Best regards

8/10 - 좋아요

Dorothy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
service en chambre ( petit dejeuner payant
2024년 5월에 2박 숙박함
답변 제공: Michela Testa General Manager 님, 2024년 5월 26일
Dear Dorothy,thank you so much for this nice review and for having underlined the quality of breakfast service, served on the rooftop restaurant or comfortably in the room.We hope to see you next time soon,Best regards

6/10 - 괜찮아요

Betty 님, North Hampton

가족 여행
좋아요: 청결 상태
We stayed for 5 days. On the first day, our assigned room had no internet service so we moved to another room. This was fine for 3 nights until the air conditioning stopped working…so, we moved to a third room for 2 nights. In this room the safety bar in the bath/shower was broken. We stayed there anyway because we were tired of changing rooms! Also, none of the three rooms had anywhere (drawers, shelves) to put anything.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 직원 및 서비스
The room was loud and overrated
2024년 5월에 1박 숙박함
답변 제공: Michela Testa General Manager 님, 2024년 5월 26일
Dear William,thanks for taking time to review your stay, we are glad that it has been overall satisfying.For what may concern to your accomodation, all rooms are provided with sound proofing windows that isolate chaos coming from outside, as we are placed in the main area of Naples. In fact we are sure you highly appreciated our convenient location next to central train station and historical center.We're looking forward to welcoming you once again,Best wishes

8/10 - 좋아요

Denise Mandy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schöne und saubere Zimmer, zentral gelegen. Unbedingt Ohrstöpsel mitnehmen, wenn man geräuschempfindlich ist, da die Feuerwehr sehr oft fährt, nachts die Müllabfuhr fährt und die Autofahrer dauerhaft hupen und die Wände sehr dünn sind. Wir hatten außerdem sehr viele Mücken im Zimmer. Wir können die Bar empfehlen die Drinks waren lecker und das Personal war sehr nett. Lediglich die Angestellten am Empfang waren sehr arrogant und unfreundlich. Alles in allem kann ich das Hotel weiterempfehlen.
2024년 5월에 4박 숙박함
답변 제공: Michele Testa - General Manager 님, 2024년 5월 27일
Dear Denise,thank you for taking time to review your stay: we’re glad to see that you overall enjoyed your stay.As far as your accomodation is concerned, all rooms are provided with sound-proofing windows that reduce the impact of noises coming from outside, as we are located in the main and neuralgic area of Naples; in fact we are sure you took advantage from being closeby to Central Train Station and historical center.Thanks for your great feedback about RoofTop Bar&Restaurant too, we wish to have you back soon, also for changing your feeling about staff’s courtesy.Our team’s always committed and focused on our guests needs and requests, even when highly busy on high season days.Within best wishes,

10/10 - 훌륭해요

Elena 님, Dallas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Strange area
2024년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 22일
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Paolo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 4일
Gentile Paolo,desideriamo ringraziarla per il tempo dedicato a recensire il suo soggiorno che con nostra grande soddisfazione leggiamo esser stato di suo totale gradimento.Ci auguriamo di rivederla presto,Cordiali saluti

8/10 - 좋아요

Jagdish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not far to walk
2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Myles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

David 님, Juarez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 - 좋아요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is good and near train and metro station. Staff is good.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 26일
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Rex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a quiet retreat from the noise and chaos from the streets of Naples. The rooms were nicely appointed, beds comfortable, breakfast was excellent, and staff very accomodating.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 27일
Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

6/10 - 괜찮아요

Dr. Johannes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Central located but it was absolutely tooNoizy in the Night, we did not Sleep Moore than Two hours even in the de luxe room … Perfect Restaurant on the sixth floor and denies the rooftop terrace…
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 1일
Dear Guest,thanks for taking time to review your stay.We're sorry to read that you weren't able to sleep at the night for noises coming from the street, we are located in the main square of Naples, in a crowded, convenient and strategical area, for that we gave to you a room on a high floor, provided with sound proofing windows, to isolate chaos outside. We are sure you appreciated at least the proximity to central station and historical center and we hope to see you back soonBest regards

10/10 - 훌륭해요

Robert

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 27일
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

antonella 님, Milano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the personnel were kindly and really supportive. I would recommend this hotel to my friends and back there Anto
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 1일
Gentile Antonella,desideriamo ringraziarla per la bellissima recensione, ci auguriamo di rivederla prestissimo!Cordiali saluti

6/10 - 괜찮아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Staff tried to be helpful but experience was not great. We stayed one night and needed wi-fi to check in. First room (113) we moved in to: no wi-fi. We called down to reception and were told to pop down and they would set up. We unpacked and went down. We went back up and met a facilities guy and he couldn't get wi-fi.. He then took us to another room on the first floor. No wi-fi. He then took us to 324 on the 3rd floor and we had wi-fi. We then had to repack and move. The second room had poor light and was smaller but, by this time we were too tired to complain as had already lost an hour. We later noted it had a broken toilet seat. The roof-top restaurant staff worked hard and we had an enjoyable meal, although I ordered a Vodka Martini that was delivered warm (the manager removed it from the bill so thank you).
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 25일
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location - literally opposite the main station. But this is a bit of a downside too as it’s pretty noisy all night. Reception staff are great - we wanted to go to pompei and there was a train strike on the line we were going to use. The man at reception took time to look online which lines were and weren’t open. Wrote down an alternative route and the times of the trains. Another receptionist drew on a map 3 pizza places he recommended. Very good service. Taxi to the airport was only 15 mins and 19 euros. I’d stay again.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 27일
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Heidi

좋아요: 편의 시설/서비스
Close to train station. Nice roof top bar and restaurant. Excellent breakfast
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 1일
Dear Heidi,we'd like to thank you for taking time to review your stay and for having underlined the quality of breakfast service :)Wish to welcome you back soonBest regards

10/10 - 훌륭해요

Robert T

2024년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 4일
Dear Robert,thank you, it's been a pleasure to have you here :)Hope to see you back soonBest regards

10/10 - 훌륭해요

Rex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ammenities were very good, staff was very accommodating and helpful.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 27일
Dear Guest,we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 - 훌륭해요

Jason 님, Short Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is conveniently located near main train station. Our room was big, nice, had big balcony with view of Vezuvius mountain. Room had big and nice shower room, good bed, electic kettle to make coffee and tea. Breakfast was also very good.
2024년 4월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 1일
Dear Jason,thank you so much for such an amazing review, we are glad to have fullfilled your expectations and we hope see you back soon!Best wishes

8/10 - 좋아요

Giusy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel ottimo in tutto anche nelle pulizie ,buona posizione unico nota negativa le signore alle reception un po' sbrigative sulle esigenze del cliente poi all' arrivo ci sono state consegnate le schede di accesso alla camera ,senza dare alcuna spiegazione e niente informazione sulla struttura .
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 30일
Gentile Sig.ra Giusy,grazie per il tempo speso a recensire il suo soggiorno; Siamo lieti di leggere che il soggiorno sia stato complessivamente di suo gradimento, ci spiace tuttavia constatare che non sia rimasta soddisfatta dell'accoglienza. Il nostro staff è sempre attento alle richieste dei nostri Ospiti anche quando in giornate come queste l'alta occupazione può in qualche modo rendere più difficile soddisfarle a pieno durante il check-in. Sarà nostra premura qualora desiderasse tornare da noi darle informazioni e spiegazioni aggiuntive.Grazie inoltre per le belle parole spese per la pulizia degli spazi comuni e privati: ci teniamo davvero molto.Con l'augurio che ciò avvenga,Cordiali saluti

10/10 - 훌륭해요

Roma

2024년 3월에 2박 숙박함
답변 제공: La Direzione 님, 2024년 4월 25일
Gentile ospite,grazie per aver lasciato una sua valutazione in merito al suo soggiorno a Napoli.Torni a trovarci presto.Cordiali saluti

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles gut wie erwartet..
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Dear Gerald,thanks for having chosen us and to trust in our service, it's been a pleasure to have you here and we hope to see you back next time, thanksBest wishes

8/10 - 좋아요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good property in the heart of the Piazza Garibaldi which makes it super convenient for travel around Napoli and the rest of Southern Italy. The port is close, as is the Centro Storico, train station, and subways. Lots of shopping, restaurants, and cafes and neighborhood is bustling if a little gritty. I never felt unsafe- but it's definitely very good to keep an eye out and b e aware. As in any large metro area. The hotel staff were very helpful, kind, and considerate.
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Dear Joanna,we wish to really thank you for this detailed and deep review. We highly appreciated your sensibility and your open minded suggestions as Naples is not different from any other metropolis in the world and the area sorrounding the Hotel could not appear welcoming but nothing bad happens, even thanks to Police rounds 24/7We hope to see you back soon!

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dinner - Restaurant Preise nicht gerade niedrig
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Dear Micheale,thanks for the review, we're glad your stay has been overall satisfying. As you kindly chose our restaurant on the terrace with an amazing view on Mt Vesuvius, we'd like to underline that our offer is daily-made by our Chef, nothing is prepacked and menu is constantly renewed in order to let our guests tasting real neapolitan cousine, thanksBest wishes

8/10 - 좋아요

Claudio 님, Torricella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tutto bene solo un po’ rumoroso.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Gentilissimo Claudio,grazie per averci lasciato una recensione davvero positiva :)A presto,

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suite was nice… surrounding area was sketchy at night… dinner at hotel was good… breakfast was ok.. Be careful crossing the street as pedestrians don’t have the right of way…..
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Dear Joe,we wish to thank you for taking time to review your stay.We're glad you enjoyed the Suite Room and breakfast on the terrace.Naples it's a lovely crowded city, for which tourists have to get used to it, but as soon as they succeed, it surprises like no other city in the world :)Best regards

10/10 - 훌륭해요

janet

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Dear Janet,thank you so much for taking time to review your stay!Hope to see you next,Best wishes

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel inside, staff were amazing and roof top bar very good. Good location for transport links for the surrounding area. Unfortunately the area surrounding the hotel felt unsafe, car horns constantly being heard 24/7, homelessness and rubbish covering the streets.
답변 제공: Hotel Management 님, 2024년 3월 21일
Dear Jonathan, we are so glad to see that your stay was overall satisfying, As well as many other cities in Europe, Naples railway station surrounding area may appear as not welcoming as it should, altough we must say that we no dangerous situations have occured since long time, thank also Police rounds 24/7.On the other hand, we are sure you appreciated the short distance to city centre of the city and its main point of interest. A special thank from our Vesuvio RoofTop Bar&Restaurant staffWe would be highly glad to welcome you back, With best regards

10/10 - 훌륭해요

Klaus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located close to the main station and just a short walk to the old historical part of the city. So best place to explore Napoli. The rooms are in best condition, new equipment, safe, minibar, comfortable queen bed and excellent breakfast buffet. Indeed, even apart from the noise reduceding windows, it is still loud at night. But that is not the hotels fault, this is Napoli. I recommend the Una!
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Dear Klaus,we'd like to really thank you for such an amazing and detailed review about your stay. Comments like these push us to keep grinding and working hard to satisfy our Guests needs and requests while abroad. We're glad you enjoyed breakfast on the RoofTop and we hope to see you back soon,Best wishes

8/10 - 좋아요

Massimiliano

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ottima posizione con trasporti pubblici a portata di mano. Albergo gradevole con tutti i servizi. Non particolarmente silenzioso, ma dovuto al fatto che si affaccia su una piazza molto trafficata, tuttavia l'insonorizzazione è buona. Staff cortese.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 6일
Gentilissimo Massimiliano,desideriamo ringraziarla per questa recensione positiva e dettagliata anche delle nostre finestre isolanti, un particolare ringraziamento dal nostro staff.Con l'augurio di rivederla presto,cordiali saluti

6/10 - 괜찮아요

ALESSANDRO

2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 29일
Gentile Alessandro,grazie mille!A presto,

10/10 - 훌륭해요

Terrence

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2024년 2월에 1박 숙박함
답변 제공: HotelManagement 님, 2024년 3월 3일
Dear Terrence,thank you for this amazing review :)Hope to see you next time soon,Best wishes

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too noisy on the street at night
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear John,we're glad your stay has been overall satisfying altough noises issue for which each room is provided with sound proofing windows that allow our guests to sleep comfortably at night, even in a busy square like P. Garibaldi which like almost every Central Train Station aerea could not be considered silent. On the other hand, we're sure you appreciated our conveniente location next to the main points of interest of Naples, only 10 minutes away from historical centerHope to see you next time soon,Best wishes

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing overall exc room temperature
Very friendly staff, especially during the morning breakfast Our main issue was the fact that we couldn't decrease the temperature of the room and had to leave the door of the balconies open to decrease the temperature of the room - more so because we had a 5month old baby with us
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 3일
Dear Guest,we're glad your experience has been overall satisfying.We wish to inform you that due to sudden and never-before-recorded climate changes, we leave our guests the right to independently set the temperature in the room, while keeping in mind that in winter the mandatory setting by law is to emit hot air and in summer to emit cold air, for that it's not so easy to find perfect solution and our staff is always committed to help guests in finding it.Thanks for having underlined staff's friendly behaviour and breakfast qualityHope to have you back soonBest regards