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Serhs Natal Grand Hotel & Resort

5.0 star property
Serhs Natal Grand Hotel & Resort offers a beachfront family escape where guests can enjoy waterslides, seaside dining, and sunset lounging along Via Costeira

Choose dates to view prices

This oceanfront haven offers three outdoor pools with free cabanas and a poolside bar. Enjoy seafood at five restaurants, on-site shopping, or the spa. Active guests can take fitness classes and play volleyball before relaxing by the water with ocean views.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is ₩229,756
₩241,244 total
includes taxes & fees
Jun 15 - Jun 16
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not allowed in the spa

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at Serhs Natal Grand Hotel & Resort?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Serhs Natal Grand Hotel & Resort on Jun 15, 2026 start from ₩229,756, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serhs Natal Grand Hotel & Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serhs Natal Grand Hotel & Resort?

Check-out is at noon.

Are there all-inclusive benefits at Serhs Natal Grand Hotel & Resort?

Some rate plans available at this resort are all-inclusive.

Where is Serhs Natal Grand Hotel & Resort located?

Nestled on the beach, this Via Costeira resort is within 1 mi (2 km) of Dunes Park, Natal Convention Center, and Craft Fair of Ponta Negra. Praia Shopping and Artesanato Potiguar Shops are also within 1 mi (2 km).

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 613 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 84 out of 1002 reviews
Rating 4 - Poor. 30 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Restaurants and food could be better
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Roldão

Liked: Cleanliness, staff & service, amenities
Great place and amazing people’s!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Dr. Robert J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, amenities
I loved the i installations, and the room was nice as well
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

JAMES

Family Vacay

Awesome stay, the staff are very attentive, and helpful. Any problems we had were addressed and handled quickly.
Stayed 13 nights in Jul 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehrs surprised me in a good way for its structure, friendly staff, cleanliness and great food. It was a great experience and I'll definitely recomend!
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
Stayed 3 nights in May 2025
Verified

8/10 Good

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected!

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very nice! They definitely need some improvements in the gym area. Very nice staff. Everyone was really accommodating, specially Edwin, Souza, Stefany and Vanessa. Food was really good but they definitely need to make some adjustments. Lines were huge for breakfast and lunch stations. They were not that good with snacks and the Entertainment is not the best for adults. It is a really good place for kids and families. Not so much for couples. My room was amazing! Everything was nice, clean and well maintained.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Dante

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the week of Reveillon. Fantastic experience!
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serhs

Tremendous, 5 star resort They deserve every star
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Wiggo

Liked: Cleanliness, staff & service, property conditions & facilities
The food was boring
Stayed 7 nights in Jun 2024
Verified

6/10 Okay

Andrezza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff need more training.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Barrington

Liked: Cleanliness, amenities, property conditions & facilities
The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025
Verified

6/10 Okay

Florence

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Glauco

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
o Hotel é excepcional, quarto espaçoso e café da manhã maravilhoso. Porém, Equipe de recepção pouco atenciosasa. Carência de equipe de concernie para orientações turisticas. Carência de agência de turisto/passeio de apoio.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito bom recomendo
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Karina

Liked: Cleanliness
Disliked: Staff & service, amenities
Visitei o hotel com a expectativa de desfrutar de uma experiência premium, condizente com o posicionamento e o valor cobrado pelo estabelecimento. Infelizmente, a realidade foi de extrema frustração e amadorismo, especialmente em três pontos inadmissíveis para a categoria: 1. Descaso com o hóspede e manutenção negligente Fiquei três dias sem internet no quarto. Durante esse período, fiz mais de oito reclamações no lobby. Em todas as vezes, recebi informações equivocadas e pediam apenas para que eu "esperasse". O absurdo maior ocorreu no final do terceiro dia (segunda-feira de Carnaval), quando um técnico finalmente foi ao quarto e resolveu o problema: era uma simples configuração de Wi-Fi na TV. O próprio técnico admitiu que a equipe não estava disponível antes porque simplesmente decidiram não trabalhar no final de semana do Carnaval. Uma falha de gestão inaceitável. 2. Falta de vontade da equipe e cobranças indevidas Na área da piscina, cheguei a esperar duas horas por uma toalha. Ao reclamar no lobby, a justificativa foi revoltante: não havia falta de toalhas no hotel; a funcionária encarregada simplesmente não quis ir buscá-las no depósito. É um desrespeito tremendo com o hóspede, agravado pelo fato de o hotel cobrar uma taxa de R$ 5,00 pela troca da toalha para entregar esse nível de serviço. 3. Sistema All-Inclusive desorganizado. Fechei o pacote All-Inclusive, mas foi impossível jantar no restaurante Tapiro. O hotel informa oficialmente que não faz reserva
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Thiago

Liked: Cleanliness
Disliked: Staff & service
Quarto bom. Equipe lenta, por vezes despreparada. Comida é o ponto fraco do hotel. Muita variedade, pouca qualidade.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, amenities
Simplesmente amamos!! Ficamos no All Inclusive e foi um dos melhores. Tudo de lrimeira qualidade, colaboradores do hotel extremamente simpáticos. Com certeza voltaremos.
Stayed 4 nights in Feb 2026