Near West End, Richmond hotel rooms at the Omni

"The elevator was broken and no house keeping Sunday. I wish they could have let guess know in advance, but the front desk person was nice "

"Food was great"

"The location was great: 2-3 blocks from Capitol. The Internet was extremely slow. If you want to use it, you need to pay a lot. The 'free' password did not work. Nothing is included. Parking is $45/night, but is not mentioned when booking the room. The room lacked a robe, lotion. You could tell that it was prepared in a hurry. If you have to call the hotel for any reason, be prepared to get a 1800... sales number, to wait, be disconnected and repeat the whole cycle again. There is no direct number to the reception/front desk. The restaurant/tavern on the 1st floor was very, very slow, yet expensive. Be prepared to wait for an hour in the morning just for eggs, pancakes and coffee. Staff appear to be nice, but only because they are waiting for tips. "

"Room 321 had bug beds. Staff person Mo, laughed and did want to move us at first. Basically I had to demand to get changed. Was grated the change to room 403. Found that room to be filthy and smelly. I have pictures to prove the bed bugs and the room bed filthy. Would not recommend staying here. Quite frankly I want a refund. "

"Yes"

"The rooms had smoky smell and not clean. The staff was very good though."

"Very walkable area. The hotel offered valet parking so a set it and forget it vibe. "

"You can’t find a please, thank you, or a clean towel in this place. Hand towels in the room had stains on them, metal lamps rusted, human hairballs, and sheet rock dust on the floor from a wall scrape as further proof that they BARELY clean the floors in between stays. I left a jacket in the room called back four hours after check out and they ‘threw it out’ already. I would say if you get what you pay for, but this was closely priced to other hotels. I’ve stayed at in the area and definitely on the bottom of "

"The hotel could use a basic "refresh". While my room was a nice size, it was a bit run down and could use an overall upgrade. The staff was great - Shane is wonderful! I was not clear when housekeeping was to come. Towels were changed every day, but my bed was only made 1 out of the 3 days I was there. Good location. "