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I would like to submit a formal complaint regarding a serious incident that occurred during my stay at a hotel booked through your platform.
During my stay, I was injured due to significant safety hazards at the hotel. The area outside the guest rooms had very poor lighting, and there was no safety railing or protective barrier in a location with a dangerous change in elevation. As a result, I fell and severely sprained my ankle.
The injury caused me considerable pain, limited my mobility, and...
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I would like to submit a formal complaint regarding a serious incident that occurred during my stay at a hotel booked through your platform.
During my stay, I was injured due to significant safety hazards at the hotel. The area outside the guest rooms had very poor lighting, and there was no safety railing or protective barrier in a location with a dangerous change in elevation. As a result, I fell and severely sprained my ankle.
The injury caused me considerable pain, limited my mobility, and...
shlomi