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호텔 라구나 파크 & 아쿠아 클럽 여행 후기

4 out of 5
호텔 라구나 파크 & 아쿠아 클럽
Sunny Beach, Sunny Beach, Nessebar

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 19개 이용 후기 중 11개" "
평점 8 - 좋아요. 19개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 19개 이용 후기 중 2개" "
평점 4 - 별로예요. 19개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 19개 이용 후기 중 1개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

Netali

2023년 9월에 5박 숙박함
답변 제공: Irina Kancheva, Manager 님, 2023년 10월 13일
Dear Netali,Thank you for the high rating of our hotel and services.Your opinion is very important to us.We will be glad to welcome you again.Best regards,

10/10 - 훌륭해요

Marcel 님, Ramat Gan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 5박 숙박함
답변 제공: Irina Kancheva, Manager 님, 2023년 7월 15일
Dear Marcel, Thank you for your review and for that you gave a 5 star rating for our hotel and services.The satisfaction of our guest is very important to us and we glad you were happy in Laguna Park & aqua club. We are looking forward to welcoming you here again.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great value for money
Lots of swimming pools to choose from. Spacious room. Tasty food. All the necessities for a good holiday
2022년 8월에 2박 숙박함
답변 제공: Irina Kancheva, Manager 님, 2022년 8월 12일
Dear Guest, Thank you for your positive review and the high appreciation of our hotel and services. Your feedback and comments are very important to us. We will be glad to welcome you here again.

10/10 - 훌륭해요

Elias

2022년 7월에 3박 숙박함
답변 제공: Irina Kancheva, Manager 님, 2022년 7월 26일
Dear Mr Elias, Thank you for your positive review and the high rating of our hotel and services. Your opinion is very important to us, as our guest’s satisfaction is our main priority. We will be glad to welcome you here again. Kind regards

6/10 - 괜찮아요

LIMOR

2019년 8월에 5박 숙박함
답변 제공: Irina Kancheva 님, 2019년 8월 24일
Dear Limor, Thank you for your review and for the evaluation of our hotel and services. The feedback from our guests is very important to us. We will be happy to welcome you here again. Kind regards, Irina Kancheva, Manager

8/10 - 좋아요

LIMOR

좋아요: 청결 상태, 직원 및 서비스
Good
Lovely hotel old rooms
2019년 8월에 1박 숙박함
답변 제공: Irina Kancheva 님, 2019년 8월 24일
Dear Limor, Thank you for your review and the appreciation of our hotel and services. Your feedback is very important to us. We will be glad to have you here again. Best regards, Irina Kancheva, Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 7박 숙박함
답변 제공: Irina Kancheva 님, 2019년 7월 17일
Dear Guest, I would like to thank you for your feedback. We really appreciate that you took the time to share your opinion, as our guests’ satisfaction is our main priority. Kind regards, Irina Kancheva Hotel Manager Hotel Laguna Park

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 5월에 7박 숙박함
답변 제공: Irina Kancheva 님, 2019년 6월 10일
Dear Guest, Thank you for your review and the high appreciation of our hotel and services. Your feedback is very important to us. We will be looking forward to your next visit and we will be happy to welcome you again. Kind regards, Irina Kancheva Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Pool very full. Food hit and miss. Watch pit for the seagulls.
2019년 5월에 5박 숙박함
답변 제공: Irina Kancheva 님, 2019년 6월 5일
Dear Guest, Thank you for your review. Your feedback and comments are very important to us. We are sorry very much we didn't met your expectations entirely. We will do all our best to improve our product. Kind regards, Irina Kancheva, Manager

8/10 - 좋아요

Josefin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 5월에 7박 숙박함
답변 제공: Irina Kancheva 님, 2019년 5월 27일
Dear Josefin, Thank you for the high appreciation of our hotel and services. Your feedback is very important to us. We will be happy to welcome you again. Kind regards, Irina Kancheva, Manager

4/10 - 별로예요

Seema 님, London

별로예요: 객실의 편안함
Definitely not a 4 Star Hotel!
Apart from the cleaning staff and waiters, most of the staff were rude. The main pool area was so packed. Fully inclusive to me means you get food/drink 24-7. Breakfast was 0600-1000 then a 2 hour gap before lunch which was only from 1200-1400. Then a further gap before the snack bar open which looked like it had stale pizzas and burgers. Then dinner from 1800-2200. But they would start clearing up from around 2100/30. So after 2200 nothing to eat unless you went out. No variety food wise. Pretty much the same each day except on Bulgaria night which had better meats. Italian night was rubbish - you were better off eating in the main restaurant. Our saviour was Soul Beach behind the Rui hotel. Fantastic beach. Nessebar is also a lovely place to visit and spend the day walking around the little shops and eating/drinking in the restaurants.
2018년 8월에 6박 숙박함
답변 제공: Irina Kancheva 님, 2018년 9월 4일
Dear Seema, Thank you for your feedback , it's very important to us. We are very sorry we didn't met your expectations. We do our best to provide high quality services and to satisfy our guests. We hope that we will have the opportunity to show you our progress in a positive direction in the future. Kind regards, Irina Kancheva Manager

2/10 - 너무 별로예요

Pauline 님, Dublin

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Negative experience
The good: Hotel kept clean, good kids pool and great water slides. The bad: No customers service skills whatsoever by most staff we met in the hotel and the same outside the hotel. The hotel had awful cold repetitive food that made us all sick at one stage. We would never got back to this hotel for this reason Animation team themselves good and very friendly but the entertainment the hotel choose to put on was very bad - they need to visit some good family friendly hotels and review their nightly entertainment. The kids loved the disco but were bored with the entertainment provided after it A lot of massive ants running around at your feet all the time around the pool area Finally I felt the hotel was out to make any extra money they could - a Photographer going around taking pics trying to get you to buy them, really expensive laundry prices per item (no price for a bag wash) and no self service laundry room, salon and spa constantly being promoted, really noticeable tips jars everywhere and the kids play area next to the hotel not included in the all Inclusive Bulgaria seems like a nice country but Sunny Beach is no place for families - sex shops on every corner, kids begging and just generally did not feel safe
2018년 8월에 10박 숙박함
답변 제공: Irina Kancheva 님, 2018년 8월 22일
Dear Mrs Pauline Ray, Thank you for your review and comments. The feedback from our guests is very important to us. We are very sorry we didn't met your expectations entirely, although we are constantly trying to provide high quality services to our guests and we are doing all our best to improve the product. We will try more to response to the guests wishes and to increase the value for money. Please accept our apologies. Kind regards, Irina Kancheva Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
2018년 8월에 1박 숙박함
답변 제공: Irina Kancheva 님, 2018년 8월 16일
Dear Guest, Thank you for your review and the high appreciation of our hotel and services. Your feedback is very important to us. We will be very happy to welcome you again. Kind regards, Irina Kancheva Manager

8/10 - 좋아요

Seamus Waldron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend with just a couple of caveats
I booked three nights with my 8 year old son and overall we had a great time. The food was good as where the facilities. My son and I both enjoyed the water slides, which was our main attraction for the booking. The only negatives I have are not from the stay, but from the things not explicitly stated or if they are, not obvious, at the time of booking. So, be aware that if you are driving by yourself to the hotel, parking is an additional charge. it's not much, but three nights added £15. Also, Wifi is a paid for service in your room and only available for free in the lobby. Finally, be aware that when you book a particular room, it is only a preference. This hotel and other like it are package holiday destinations too and are going to be full, so you may not get your preference. In our case, we had booked a room with twin beds, but we were given a double. The staff were friendly and helpful, from check-in through to the life guards and the catering staff. Of all the hotels I stayed with on our trip, my 8 year old said this was the best. An added bonus was that the beach is only a five minute walk away, so when the pools shut at 5pm, it's easy to spend some more time in the water on a sandy beach. Overall, I do highly recommend Laguna Park, with just a couple of caveats.
2018년 7월에 3박 숙박함
답변 제공: Irina Kancheva 님, 2018년 8월 4일
Dear Seamus Waldron, Thank you for your letter and for the high appreciation of our hotel and services. The feedback and comments coming from our guests are always very important to us. We are sorry we didn't met your expectations entirely, as we are trying constantly to improve our product and services. We will be very happy to welcome you in hotel Laguna Park again. Kind regards, Irina Kancheva Manager

10/10 - 훌륭해요

Laila Carola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prisvärt toppen boende för barnfamiljer
Jätte bra och prisvärt hotell då jag reste ensammen med mina två barn 6 och 8år. Rent och snyggt överallt. Super god och varierande mat och extra plus för glassen. Bra ordnat runt poolen och alla aktiviteterna med värdarna var toppen. Enda negativa var att de spelade för hög musik hela dagen runt poolen och att det inte var wifi på rummet.
2018년 6월에 3박 숙박함
답변 제공: Irina Kancheva 님, 2018년 6월 30일
Dear Mrs Laila Carola, Thank you for your positive review and for the high appreciation of our hotel and services. Your feedback and comments are very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva Manager

10/10 - 훌륭해요

Shadi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
המלון מהמם הינו שבוע שלם נהנינו מכל רגע האוכל במלון מצוין הכול כלול מקום מרכזי השירות מעולה החדרים נקיים
2018년 6월에 7박 숙박함
답변 제공: Irina Kancheva 님, 2018년 6월 22일
Dear Shadi, Thank you very much for your positive review and for the high appreciation of our hotel and services. Your feedback and comments are very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 3박 숙박함
답변 제공: Irina Kancheva 님, 2018년 6월 22일
Dear Guest, Thank you for the positive review and for the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Easy holiday
Great hotel for an easy hassle free family holiday
2018년 6월에 4박 숙박함
답변 제공: Irina Kancheva 님, 2018년 6월 12일
Dear Guest, Thank you for the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva, Manager

10/10 - 훌륭해요

Janne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 8박 숙박함
답변 제공: Irina Kancheva 님, 2018년 6월 7일
Dear Janne, Thank you for the positive review and the high appreciation of our hotel and services. Your feedback is very important to us. We'll be happy to welcome you again. Kind regards, Irina Kancheva Manager