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라 퀸타 인 & 스위트 바이 윈덤 뉴올리언스 다운타운 여행 후기

2.5 out of 5
라 퀸타 인 & 스위트 바이 윈덤 뉴올리언스 다운타운
301 Camp Street, New Orleans, LA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1237개 이용 후기 중 499개" "
평점 8 - 좋아요. 1237개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 1237개 이용 후기 중 173개" "
평점 4 - 별로예요. 1237개 이용 후기 중 134개" "
평점 2 - 너무 별로예요. 1237개 이용 후기 중 134개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Yujung

2023년 3월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
다시 이용할 의사 없음.
일주일간 숙박하였는데 한번도 방청소를 해주지 않습니다. 헤어드라이기 없어서 불편했고, 무엇보다 난방이 잘 되지 않았습니다.
2022년 11월에 6박 숙박함
답변 제공: Customer Care 님, 2022년 12월 5일
Dear valued guest,Thank you for lodging with us. I would like to apologize for the shortcomings that you experienced during your stay with us. We hope to show you our improvements that we have made. Best,

4/10 - 별로예요

Chad

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Garrett

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Sara 님, Huntington Beach

단체 여행, 출장 여행
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
2024년 4월에 4박 숙박함
답변 제공: Carlos GM 님, 2024년 4월 22일
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 - 너무 별로예요

John

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
2024년 4월에 3박 숙박함
답변 제공: Carlos GM 님, 2024년 4월 22일
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 - 좋아요

paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and price
2024년 4월에 5박 숙박함
답변 제공: Carlos, GM 님, 2024년 4월 20일
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 - 훌륭해요

Nokeysh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
2024년 4월에 2박 숙박함
답변 제공: Carlos, GM 님, 2024년 4월 20일
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Lidia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Carlos, GM 님, 2024년 4월 20일
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 - 너무 별로예요

Soraya

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
2024년 4월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 17일
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 - 별로예요

Hope

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 17일
Thank you for your survey.

6/10 - 괜찮아요

Natalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
2024년 4월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 17일
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 - 좋아요

Nya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and accessible to downtown.
2024년 4월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 17일
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 17일
Thank you for your survey.,

8/10 - 좋아요

Tamara

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Muy bonito hotel solo que el personal no es amable
2024년 4월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 13일
I'm pleased your stay was wonderful.Thank you for your survey

8/10 - 좋아요

Janice

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
2024년 4월에 5박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 13일
I'm pleased your stay was wonderful.Thank you for your survey

10/10 - 훌륭해요

Virgile

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 4월에 1박 숙박함
답변 제공: Josie,AGM 님, 2024년 4월 13일
I'm pleased your stay was wonderful.Thank you for your survey

10/10 - 훌륭해요

Tamika

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
My check in person was the best Ever. So love him
2024년 4월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 13일
I'm pleased your stay was wonderful.Thank you for your survey

10/10 - 훌륭해요

Shanetta

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
2024년 4월에 3박 숙박함
답변 제공: Carlos, Gm 님, 2024년 4월 11일
Thank you for the 5 star review, we hope to see you again soon.

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People with little to no patience, this hotel is not for you. Staff was very helpful when they got to you, but they seemed short staffed. Very clean and centrally located.
2024년 4월에 2박 숙박함
답변 제공: Carlos, Gm 님, 2024년 4월 11일
Thank you for your review, we are working hard to hire additional staff to help provide the best service to our guest.

10/10 - 훌륭해요

donald

2024년 3월에 7박 숙박함

10/10 - 훌륭해요

svitlana

2024년 4월에 1박 숙박함
답변 제공: Carlos, Gm 님, 2024년 4월 11일
Thank you for the 5 star review, We hope to see you again soon.

2/10 - 너무 별로예요

Levi

출장 여행
좋아요: 직원 및 서비스
Charged double in what are I guess security deposits? Over $900 the first day then $90-$400 throughout my stay (???). My final receipt was about $690 but a total of over $1,900 was charged to my bank account. Apparently this happened to other guests because the front desk staff told me to block the hotel on my card. If these are not waived I will be disputing it with my bank. Absolutely ridiculous. New management desperately needed. Staff was lovely and seemed to be as confused/frustrated as me.
2024년 4월에 4박 숙박함
답변 제공: Carlos, Gm 님, 2024년 4월 11일
Thank you for your review, i am sorry to hear about the issue you had during your stay. I am working to ensure this doesnt happen again.

2/10 - 너무 별로예요

Sumanta

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am writing to express my disappointment with the customer service and staff at your hotel. When I checked in, I was not welcomed warmly, and the staff was not helpful. When I checked out, I was not given a receipt, which has caused me future hassle. I would recommend that guests ask for receipts when checking out to avoid any misunderstandings. Also, be aware that you will have a hard time getting a hold of somebody at this location if you get charged wrongly. Every single member of your staff that I came into contact with was rude and mean. This is completely unacceptable and I will not be staying at your hotel again.
2024년 3월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 7일
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 - 좋아요

Lindsey

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Fun vibe created by the lobby decor. Staff were helpful. $10 voucher provided to hotel bar. It felt safe. Elevators required keyed entry. Walkable to French quarter and to sports arenas. Price point (hotel and parking) better than other hotels for the same weekend. No deal breakers/would stay again but… Resort fee was $5 more than noted on Expedia. Pool could’ve used a mid day skim - lots of bugs. Parking ramp is very tight and the valet drivers race through there like nascar drivers. No hand soap/bar in bathroom. Areas in corners of room could’ve used some more vacuuming.
2024년 4월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 7일
Thank you for your survey. Please be assured I'll share your feedback with our staff.

2/10 - 너무 별로예요

Chad

별로예요: 직원 및 서비스, 편의 시설/서비스
Location is great. I was overcharged 400 dollars the next day after stay. Hotel has completely ghosted all calls made to rectify situation. Manager came on intercom to say good morning at 8:30 in morning…. It was insane. Then he came back on and apologized for alarm that was going off… I never heard an alarm…, just him. Then about 1030 the alarm blast for about 30 seconds, then goes off. Left that morning bewildered….. then check my account…, two pending charges.., that ultimately we’re pushed through. Have filled complaints. I would highly recommend staying away from that property!!! Won’t ever stay at LaQuinta again unfortunately. Sincerely, Bummed traveler
2024년 4월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 7일
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 - 좋아요

Jade

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 7일
Thank you for your survey.

10/10 - 훌륭해요

Tya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 7일
Thank you for your survey.

10/10 - 훌륭해요

Ari

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, all good!
2024년 3월에 4박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 4일
I'm pleased to hear your stay was enjoyable. Pleased be assured I'll share your feedback with our staff. Thank you for your survey.

4/10 - 별로예요

Dorothy

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff ,female person seemed moody & didn't greet us or make us feel welcomed there as guest. She filled to give us same information that we notice she told other guests ,about the extra card for a free drink at the bar, that was inserted with out room keys. We was charged for the list of activities that includes tours ,that we never went on! I didn't notice slot of white guest wearing a green bracelet to verify there were guest at the hotel? I reserve a room with a balcony,but got a view of buildings walls only.They put two seniors on the third floor ,that was very cold with lots of air circulating in the hall areas! ☹️
2024년 2월에 4박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 3일
I'm saddened to hear your stay was not well. I'm sorry we do not have rooms with balconies. Pleased be assured I'll share your feedback with our staff.

8/10 - 좋아요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was close to the French Quarter without the noise. Parking is expensive and not convenient at all. It took a long time to get the truck parked. I would stay here again but I would bring a smaller vehicle for all the compact car spaces available.
2024년 3월에 3박 숙박함
답변 제공: Josie,AGM 님, 2024년 4월 3일
I'm saddened to hear your stay was not well. Pleased be assured your feedback will be share with our staff.

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was walkable to local sites.
2024년 3월에 2박 숙박함
답변 제공: Josie,AGM 님, 2024년 4월 3일
I'm pleased your stay was enjoyable. Pleased be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 - 좋아요

Taylor

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Josie,AGM 님, 2024년 4월 3일
Thank you for your survey.

8/10 - 좋아요

Tamyra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No or dlow housekeeping
2024년 3월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 3일
Thank you for your survey.

4/10 - 별로예요

Varielle

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They didn’t make sure we had enough towels and tissue
2024년 3월에 3박 숙박함
답변 제공: Josie,AGM 님, 2024년 4월 3일
Thank you for your survey. Your feedback is very important to us.

6/10 - 괜찮아요

Sharla

좋아요: 청결 상태
The staff was nice. Issues with the property was we tried to call multiple times over the course of 4 hours to let the property know we were going to be a very late arrival and no one answered ever. Expedia also tried calling and no one answered them either. This caused me a lot of unnecessary stress. Also the room phones didnt work so when i needed anything i had to go down to the desk to get it. This was very inconvenient and a hassle. I would think twice before staying at this location again.
2024년 3월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 3일
I'm saddened to hear your stay was not well. Pleased be assured your feedback will be share with our staff.

8/10 - 좋아요

Brittney

2024년 3월에 2박 숙박함
답변 제공: Carlos GM 님, 2024년 4월 22일
Thank you for your revie, we are glad you enjoyed your stay with us and hope to see you again soon.

2/10 - 너무 별로예요

Raneel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Josie, AGM 님, 2024년 4월 3일
Thank you for your survey.

4/10 - 별로예요

Maxime

단체 여행
Had small issue with tv remote asked to get new one the request wasn’t done after two tires.
2024년 3월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 30일
Thank you for survey. I'm saddened to hear your stay was not well. Be assured I'll share your feedback with our staff.

6/10 - 괜찮아요

Crystal

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the convenience to the attractions. The breakfast could be changed day to day. I like that there was breakfast. Most of the staff was pleasent and helpful. We did not use the cleaning service. There were noisy nights, but is NOLA. I would recommend and use again.
2024년 3월에 4박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 28일
I'm pleased your stay was enjoyable. Please be assured I'll share your feedback with the staff.Thank you for your survey.

4/10 - 별로예요

annie

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the information about the breakfast was not specified. there is no daily cleaning of the rooms. The room was having issues with the bathtub. lights were not working well—dirty carpet. the staff was rude while asking.
2024년 3월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 28일
I'm saddened to hear you stay was not so well. Pleases be assured I'll share your feedback with our staff.Thank you for survey.

10/10 - 훌륭해요

Jermaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Customer service
2024년 3월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 24일
Thank you for your survey

6/10 - 괜찮아요

Tahira

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been 5 stars, but the heat was not heating properly, and some of the female workers were not customer friendly.
2024년 2월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 25일
I'm saddened to hear your stay was not well. Please be assured your feedback is very important and I will share your experience with our team.Thank you for your survey..

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to every place i wantd to visit
2024년 3월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 25일
I'm pleased your stay was well. Please be assured your feedback is very important to us. I'll share your experience with with our team.

6/10 - 괜찮아요

Katie

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was dirty, with dried blood & dried mustard on one of our comforters. The room lacked the personal touches of things like trash cans, toilet paper, and towels. There's ONE great guy at the front desk, but the rest were either absent or terrible at their jobs. If you call the front desk, good luck to you. They either don't answer or pick up & immediately hang up on you. I'm writing this as we've been sitting here waiting over an hour waiting for the valet to return our car. Who knows when it will return? We're probably going to miss our flight home. As we were waiting, another customer came in and asked for a refund for his next night due to a dirty room and the valet taking 45 min to return his car.
2024년 3월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 25일
I'm saddened to hear your stay was not well. Please be assured your feedback is very important and I will share your experience with our team.Thank you for your survey.

10/10 - 훌륭해요

Allen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and rooms were great. In typical N.O. fashion, there were homeless on the streets around the property that may make someone queesy aboit going out at night.
2024년 3월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 22일
Thank you for your survey. Please be assured your feedback is appreciated.

4/10 - 별로예요

thomas

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 20일
I'm sadden to hear your stay was not well. Please be assured that your feedback is appreciate and will share with our staff.

8/10 - 좋아요

Tiffany

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I Like that its walking distance from bourbon st. What I didn't like was. Water pressure was low. We need more towels. They didn't have enough for us. We had to wait on towels. The employee for very nice. They did eveything they can to help us.
2024년 3월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 20일
I'm pleased to hear your stay was well. Please be assured your feedback is appreciated.Thank you for your survey.

6/10 - 괜찮아요

isabella

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 20일
I'm pleased to hear your stay was well. Please be assured your feedback is appreciated.Thank you for your survey.

6/10 - 괜찮아요

Judy 님, Homer Glen

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Josie, AGM 님, 2024년 3월 17일
Thank you for your survey.