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Reviews of La Quinta Inn & Suites by Wyndham New Orleans Downtown

2.5 out of 5
La Quinta Inn & Suites by Wyndham New Orleans Downtown
301 Camp Street, New Orleans, LA

Reviews

7.4

Good

Rating 10 - Excellent. 497 out of 1254 reviews" "
Rating 8 - Good. 302 out of 1254 reviews" "
Rating 6 - Okay. 177 out of 1254 reviews" "
Rating 4 - Poor. 136 out of 1254 reviews" "
Rating 2 - Terrible. 142 out of 1254 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Veniese

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel was the absolute worse in all my years of travel. The bed linen was dirty but was disguised and upon discovering the dirty and filthy linen and speaking to a front desk clerk who contacted housekeeping manager to speak with me upon my request. Who later turned out to be the front desk manager, gave me an attitude and no remorse or an apology but instead I got sarcasm when I decided to check out before my stay was over. I would NEVER go back there even if they tore it down and rebuild it.
Stayed 3 nights in May 2024

2/10 Terrible

Denisha

Traveled with family
Disliked: Amenities
This place is very unsafe while on vacation with 5 more young ladies a was in our room 4:00 trying to rob us and the staff did absolutely nothing
Stayed 3 nights in May 2024

4/10 Poor

JESSICA

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Me and my family drove 9 hours and paid for valet parking. It was time for the event and we requested our vehicle at 7pm and an hour later after missing the event the staff let us know that they had our vehicle at another hotel. My sister was being celebrated for her graduating. I had to uber my other family members.There was no apology. I spoke with the manager the next day and he asked me to write me information down and still has yet to call me. He didnt seem concerned at all. I wouldn't recommend this hotel at all.
Stayed 2 nights in May 2024
Response from Carlos, GM on May 13, 2024
Thank you for your review, i will get with our parking company about the situation. I apologize for the issues you had.

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charged me and Expedia charged me still fighting with my credit card company to get back my money
Stayed 5 nights in May 2024
Response from Carlos, GM on May 13, 2024
Thank you for your review, i see that we went in and refunded your card back on 5/6/24. Please call the hotel if you haven't received it yet.

10/10 Excellent

Ida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the hotel. It was quiet and comfortable. The staff was everything, the Breakfast was good. What I didnt like was that the toilet seat was too low, Other than that, it's a excellent hotel. I will return again!!
Stayed 4 nights in May 2024
Response from Carlos, GM on May 13, 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff and location. The Concierge was the best!
Stayed 5 nights in May 2024
Response from Carlos, GM on May 9, 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Most anywhere in NOLA you are close to great food. Side streets are always a bit shady, but I never felt unsafe.
Stayed 4 nights in May 2024
Response from carlos, gm on May 8, 2024
Thank you for the review, we are glad you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Ian

Traveled with family and small children
Liked: Staff & service, amenities
The staff was amazing. The area is just, you’ll know when you get there. It’s the same all over that city. Our stay was very quick but quiet. The parking garage is something else, try to self park at least once so you get what I’m saying.
Stayed 1 night in Apr 2024
Response from Darvonn on May 7, 2024
Thank you for your honest feedback and hope you consider making Laquinta your choice in the near future.

6/10 Okay

Patrick, Austin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good. Staff was nice and helpful day fo checkin. However, the after has not gone so great. I left my shaving bag in the room and didn't realize it until I got home. I have called twice and so far have not gotten any help in finding out iff the bag has been found or if they can send it to me. After service has been lacking.
Stayed 2 nights in May 2024
Response from Carlos, GM on May 9, 2024
Thank you for your review, we are sorry to hear that you had issues during your stay with us. I will speak with my staff about the issues to ensure that we are providing the best service.

4/10 Poor

Norma

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff charged our stay double on each a room besides they charged additional $400.00 because they said the electronic smoke detector registered smoke when never in my live have smoke. That was more than an insult. They did not refund me $400.00 even we can proof that we do not smoke. They even admited that room did not smell smoke Unbeleveable dishonest change and insult.
Stayed 1 night in Apr 2024
Response from Carlos, GM on May 9, 2024
Thank you for your review, im sorry to hear about the issues with the overpayment and i fixed that right away, however our sensors are very accurate and you were charged based off of someone in your party smoking.

4/10 Poor

William

Traveled with family
Disliked: Cleanliness
There was a leak in the shower faucet that ran out under the tub and under the bathroom floor and carpet. Very likely there is mold under the carpet as this leak has been going on for some time. The floor, drywall and baseboard were all swollen. We pointed this out to the maintenance staff but it was never fixed. The toilet was so small and low that I could not sit it on it. I had to use the public toilet in the lobby when I needed to go. Also there wasn't a lounge type chair in the room nor was there a hair dryer. There was only two coffee filters and one small tube of shampoo for our 4 night stay. We asked for both of these items and it took two days to get them. The staff was courteous, but resolution of issues was slow or non-existent.
Stayed 4 nights in Apr 2024
Response from Darvonn on May 4, 2024
We are extremely sadden that you had such a unfortunate experience at our property. Rest assured that we are making the necessary adjustments to improve each individual guest experience at our property in the near future. Thank you for your feedback and hope you consider making Laquinta your choice to make it right in the near future.

2/10 Terrible

Kristel

Disliked: Staff & service
The desk clerk was not helpful at all when I called asking for directions even after telling her that my map was inaccurate. A lady’s room was broken into, her clothes were scattered, her medication was stolen and the desk clerk was rude to her and told her there was nothing she could do about it and to just call the police. I did not feel safe at all being there.
Stayed 2 nights in Apr 2024
Response from Carlos Harrison, GM on May 2, 2024
Thank you for your review, im sorry to hear about you having issues with the front desk and directions.

2/10 Terrible

Genieve

Traveled with family
Liked: Amenities
Disliked: Staff & service
I was overcharged quite a bit. Make sure to check your bill!
Stayed 2 nights in Apr 2024
Response from Carlos Harrison, GM on May 2, 2024
Thank you for your review, while looking at your receipt i see that you were charged for the parking and the destination fees. I see the other charge were refunded.

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its Outstanding!
Stayed 1 night in Apr 2024
Response from Carlos Harrison, GM on May 2, 2024
Thank you for your review, we are glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for the 5 star review, we are glad you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Victor

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

4/10 Poor

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom floor was very dirty. Alarm was set at 6:30?? Staff is confused at best….
Stayed 1 night in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

6/10 Okay

Garrett

Traveled with family and small children, Traveled with family
Liked: Staff & service
Hotel itself is fine, the staff is fine. However I was double charged and getting a refund on one purchase seems to be looking very grim. The customer service for Wyndham/La Quinta pretty much laughs at you.
Stayed 3 nights in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for your review, sorry to see that you had issues during your stay. We will share your concerns with the staff to ensure we are providing the best service to our guest.

10/10 Excellent

Monica

Stayed 3 nights in Apr 2024
Response from Carlos, GM on May 13, 2024
Thank you for your review, we hope you enjoyed your stay and we look forward to seeing you again soon.

4/10 Poor

Sara, Huntington Beach

Traveled with group, Business traveler
Dumpy - if all you’re looking for is a clean bed, then maybe this place is for you. However, the room was somewhat clean, the bathroom outlet didn’t work, there were broken hangers, and we had to ask six times for a hair dryer.
Stayed 4 nights in Apr 2024
Response from Carlos GM on Apr 22, 2024
Thank you for your review, sorry to hear that you didnt enjoy your stay, i will share your concerns with my staff to ensure we are providing the best service.

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smoking fee's when we did not smoke in the hotel. "Destination" and other bs fee's. Valet parking that did nearly 2k in damages to a new truck. They also took an hour or more to retrieve a vehicle one block away. Beware LaQuinta/ Windsor Hotels
Stayed 3 nights in Apr 2024
Response from Carlos GM on Apr 22, 2024
Thank you for your review, we charged you a smoking fee because you smoked in the room, i will gladly send you a copy of the report showing you smoked and how long if you would like it. Also you never reported any damage of your vehicle to us or the parking company as i have spoken with them. If in fact your truck was damaged please send us the photos and we will file the claim for you as they have insurance for any incident caused by valet.

8/10 Good

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and price
Stayed 5 nights in Apr 2024
Response from Carlos, GM on Apr 20, 2024
Thank you for the review, we are glad you enjoyed your stay with us and look forward to seeing you again in the future.

10/10 Excellent

Nokeysh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful made my stay very pleasant that’s why I used this hotel again because the service was good when I stayed previously
Stayed 2 nights in Apr 2024
Response from Carlos, GM on Apr 20, 2024
Thank you for the 5 star review, we are glad that you continue to stay with us and enjoy your stays. We strive to provide the best service and enjoy hearing when that happens. We look forward to seeing you again soon.

2/10 Terrible

Lidia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Carlos, GM on Apr 20, 2024
Thank you for your review, it looks like we didnt meet your needs during your stay. Im sorry for that and will ensure my staff is providing the best service we can.

2/10 Terrible

Soraya

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is a bit run down, breakfast not good, alarms went off in the middle of the night with no staff explanation, tunes not that clean, a/c very loud Location is good
Stayed 3 nights in Apr 2024
Response from Josie, AGM on Apr 17, 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

4/10 Poor

Hope

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Josie, AGM on Apr 17, 2024
Thank you for your survey.

6/10 Okay

Natalie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a major delay with valet. I waited an hour. The room was clean. The breakfast was ok.
Stayed 2 nights in Apr 2024
Response from Josie, AGM on Apr 17, 2024
I'm saddened to hear your stay was not well. Please be assured your feedback is important to us. Thank you for your survey.

8/10 Good

Nya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and accessible to downtown.
Stayed 2 nights in Apr 2024
Response from Josie, AGM on Apr 17, 2024
I'm pleased to hear you stay was wonderful.Thank you for your survey.

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josie, AGM on Apr 17, 2024
Thank you for your survey.,

8/10 Good

Janice

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
At check out laQuinta texted me for checkout. It asked if we wanted a late check out. We chose 3 since our flight was later in the day. I never recieved comformation of the extension. We i called down to the desk they asked me to bring the message woth me. When i got down to the desk, they stated they did not honor the Laquinta App and said we had to be our by 12. This was 1048 after talking at the desk. I ran back up stairs and told my Mom we need to get in tge shower and pack, we only have 130 hours left before we have to leave or tgey will charge us for a full day. This is the same app i booked tge room through.
Stayed 5 nights in Apr 2024
Response from Josie, AGM on Apr 13, 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Virgile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Josie,AGM on Apr 13, 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Tamika

Business traveler, Traveled with partner
Liked: Staff & service
My check in person was the best Ever. So love him
Stayed 1 night in Apr 2024
Response from Josie, AGM on Apr 13, 2024
I'm pleased your stay was wonderful.Thank you for your survey

10/10 Excellent

Myles

Stayed 1 night in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for the 5 star review, we hope to se you again soon.

2/10 Terrible

Kateliayh

Stayed 1 night in Apr 2024
Response from Carlos, GM on May 1, 2024
Thank you for your review, We are sorry to here that you didn't enjoy your stay with us.

10/10 Excellent

Shanetta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Friendly, accomodating staff. Great amenities. Clean rooms. Bathroom door a little cumbersome but other than that I enjoyed my stay.
Stayed 3 nights in Apr 2024
Response from Carlos, Gm on Apr 11, 2024
Thank you for the 5 star review, we hope to see you again soon.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People with little to no patience, this hotel is not for you. Staff was very helpful when they got to you, but they seemed short staffed. Very clean and centrally located.
Stayed 2 nights in Apr 2024
Response from Carlos, Gm on Apr 11, 2024
Thank you for your review, we are working hard to hire additional staff to help provide the best service to our guest.

10/10 Excellent

donald

Stayed 7 nights in Mar 2024
Response from Carlos, GM on May 1, 2024
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

svitlana

Stayed 1 night in Apr 2024
Response from Carlos, Gm on Apr 11, 2024
Thank you for the 5 star review, We hope to see you again soon.

2/10 Terrible

Levi

Business traveler
Liked: Staff & service
Charged double in what are I guess security deposits? Over $900 the first day then $90-$400 throughout my stay (???). My final receipt was about $690 but a total of over $1,900 was charged to my bank account. Apparently this happened to other guests because the front desk staff told me to block the hotel on my card. If these are not waived I will be disputing it with my bank. Absolutely ridiculous. New management desperately needed. Staff was lovely and seemed to be as confused/frustrated as me.
Stayed 4 nights in Apr 2024
Response from Carlos, Gm on Apr 11, 2024
Thank you for your review, i am sorry to hear about the issue you had during your stay. I am working to ensure this doesnt happen again.

2/10 Terrible

Sumanta

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am writing to express my disappointment with the customer service and staff at your hotel. When I checked in, I was not welcomed warmly, and the staff was not helpful. When I checked out, I was not given a receipt, which has caused me future hassle. I would recommend that guests ask for receipts when checking out to avoid any misunderstandings. Also, be aware that you will have a hard time getting a hold of somebody at this location if you get charged wrongly. Every single member of your staff that I came into contact with was rude and mean. This is completely unacceptable and I will not be staying at your hotel again.
Stayed 1 night in Mar 2024
Response from Josie, AGM on Apr 7, 2024
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Lindsey

Traveled with family
Liked: Staff & service, amenities
Fun vibe created by the lobby decor. Staff were helpful. $10 voucher provided to hotel bar. It felt safe. Elevators required keyed entry. Walkable to French quarter and to sports arenas. Price point (hotel and parking) better than other hotels for the same weekend. No deal breakers/would stay again but… Resort fee was $5 more than noted on Expedia. Pool could’ve used a mid day skim - lots of bugs. Parking ramp is very tight and the valet drivers race through there like nascar drivers. No hand soap/bar in bathroom. Areas in corners of room could’ve used some more vacuuming.
Stayed 1 night in Apr 2024
Response from Josie, AGM on Apr 7, 2024
Thank you for your survey. Please be assured I'll share your feedback with our staff.

2/10 Terrible

Chad

Disliked: Staff & service, amenities
Location is great. I was overcharged 400 dollars the next day after stay. Hotel has completely ghosted all calls made to rectify situation. Manager came on intercom to say good morning at 8:30 in morning…. It was insane. Then he came back on and apologized for alarm that was going off… I never heard an alarm…, just him. Then about 1030 the alarm blast for about 30 seconds, then goes off. Left that morning bewildered….. then check my account…, two pending charges.., that ultimately we’re pushed through. Have filled complaints. I would highly recommend staying away from that property!!! Won’t ever stay at LaQuinta again unfortunately. Sincerely, Bummed traveler
Stayed 1 night in Apr 2024
Response from Josie, AGM on Apr 7, 2024
I'm saddened to hear your stay was not well. Please be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Jade

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Josie, AGM on Apr 7, 2024
Thank you for your survey.

10/10 Excellent

Tya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josie, AGM on Apr 7, 2024
Thank you for your survey.

10/10 Excellent

Ari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, all good!
Stayed 4 nights in Mar 2024
Response from Josie, AGM on Apr 4, 2024
I'm pleased to hear your stay was enjoyable. Pleased be assured I'll share your feedback with our staff. Thank you for your survey.

4/10 Poor

Dorothy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff ,female person seemed moody & didn't greet us or make us feel welcomed there as guest. She filled to give us same information that we notice she told other guests ,about the extra card for a free drink at the bar, that was inserted with out room keys. We was charged for the list of activities that includes tours ,that we never went on! I didn't notice slot of white guest wearing a green bracelet to verify there were guest at the hotel? I reserve a room with a balcony,but got a view of buildings walls only.They put two seniors on the third floor ,that was very cold with lots of air circulating in the hall areas! ☹️
Stayed 4 nights in Feb 2024
Response from Josie, AGM on Apr 3, 2024
I'm saddened to hear your stay was not well. I'm sorry we do not have rooms with balconies. Pleased be assured I'll share your feedback with our staff.

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was close to the French Quarter without the noise. Parking is expensive and not convenient at all. It took a long time to get the truck parked. I would stay here again but I would bring a smaller vehicle for all the compact car spaces available.
Stayed 3 nights in Mar 2024
Response from Josie,AGM on Apr 3, 2024
I'm saddened to hear your stay was not well. Pleased be assured your feedback will be share with our staff.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to local sites.
Stayed 2 nights in Mar 2024
Response from Josie,AGM on Apr 3, 2024
I'm pleased your stay was enjoyable. Pleased be assured I'll share your feedback with our staff.Thank you for your survey.

8/10 Good

Taylor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Josie,AGM on Apr 3, 2024
Thank you for your survey.

8/10 Good

Tamyra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No or dlow housekeeping
Stayed 2 nights in Mar 2024
Response from Josie, AGM on Apr 3, 2024
Thank you for your survey.