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"The hotel's location is fantastic! Hotel staff was so very friendly and helpful. Room was nice. Shower was not great because I don't like overhead rain showers. Lunch at the restaurant was great. Breakfast is another story. Restaurant was empty and 3 parties were waiting to be seated, never happened. We all left. Found a great Diner at 43rd and Broadway called Brooklyn Diner. Fantastic! Overall nice hotel and we would stay there again."

"Beautiful experience ! We got a upgraded room to the king suite the staff was very professional I always stay at this property when we come to New York and I am always happy "

"The front desk staff is not very friendly at this hotel. We had a leak in our sink the first night of check-in and they did not even offer to change our room. I had to request the change and they did not even apologize for the inconvenience. The hotel needs a make over, everything felt old and dirtly."

"We personally didn’t have hot water in our room which was frustrating. Small rooms, fair pricing, good location. But i wouldn’t prolly stay again. "

"Staff was abrupt and inpatient at times. It was a very busy day for the hotel. This site states rollaway beds are available for an extra fee. The hotel said that there wasn’t enough room for another bed. There was no hand soap in the bathroom or hand towels. The location was awesome. The restaurant was gorgeous and all staff there were very friendly. I was hoping for more amenities "

"Awesome"

"Breakfast was good. Room was clean. 6th stay, nice location. Roof bar relaxing."

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "

"The room was small but clean. "