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더블트리 바이 힐튼 메트로폴리탄 - 뉴욕 시티 여행 후기

3.5 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 277개" "
평점 8 - 좋아요. 1003개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 170개" "
평점 4 - 별로예요. 1003개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 113개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

3.6/10

친환경

이용 후기

10/10 - 훌륭해요

Yoyoyo 님, 부산

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
장점: 위치가미쳤음(Ess-a-Baggel 바로 옆+각종24h편의점및약국초근접+환승역초역세권), 직원들 친절함(프런트전화문의시 피드백적극적), 침대 개폭신함, 수압좋음, 방꽤넓음, 금고있음, 수납공간충분함 단점: 냉장고가없음 결론: 가격대비 아주만족하고 감
2020년 2월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great
2019년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
위치는 타임스퀘어 메인쪽은 아니지만 나쁘지 않았습니다. 하지만 얼리 체크인은 안 된다고 하셨는데 서양분들 몇 몇은 해주시고 저희만 안 된다고 하시다가 두시반까지 한시간반정도 기다리고 나서 다른 분께 가니까 갑자기 체크인을 해주시더군요 별로였습니다 방은 꿉꿉했지만 침대가 푹신해 그나마 편히 잤습니다. 방이 너무 습해요.
2019년 7월에 2박 숙박함

2/10 - 너무 별로예요

Amber

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property closed and didn’t let anyone know
2022년 1월에 3박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr sauber und hochwertig zum kleinen Preis
2022년 1월에 5박 숙박함

2/10 - 너무 별로예요

Joy Marie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is closed when we arrived. We waited outside the hotel, freezing cold
2022년 1월에 2박 숙박함

2/10 - 너무 별로예요

Arthur

2022년 1월에 2박 숙박함

2/10 - 너무 별로예요

Brandon

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They cancelled our booking a week before our stay and haven't refunded us
2021년 12월에 2박 숙박함

2/10 - 너무 별로예요

Melissa

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like nothing because they closed 😞
2021년 12월에 4박 숙박함

2/10 - 너무 별로예요

MARIA ISABEL

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
2021년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 12월 9일
Thank you for your feedback and for reaching out to us, Maria. We sincerely apologize for the miscommunication on our site regarding the temporary closure and we will make sure to update it properly as soon as possible. Thank you for reaching out to us about this so we can ensure this is fixed moving forward. We would still love to host you when we reopen. Thank you again.

2/10 - 너무 별로예요

Michael

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
2021년 11월에 3박 숙박함

10/10 - 훌륭해요

Luz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Apesar que no abrieron el hotel fueron responsables al darme otro estadia
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

March

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Locked and Closed
Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
2021년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2021년 11월 15일
Dear guest Our sincere apologies as our closure has been extended. Due to the slow recovery in NYC the hotel was forced to extend its closure. We notified all third party of our closure and cancellation of all future bookings.

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Accessibility
The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

2021년 11월에 1박 숙박함

10/10 - 훌륭해요

Rashad

2021년 10월에 4박 숙박함

8/10 - 좋아요

Regan

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
2021년 10월에 2박 숙박함

4/10 - 별로예요

Sandra Elizabeth

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
2021년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2021년 10월 31일
Sandra, We're sorry your stay at The Stewart did not meet your expectations.

2/10 - 너무 별로예요

Cesar

2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Tammy Lee 님, Tustin

2021년 10월에 4박 숙박함

2/10 - 너무 별로예요

John 님, Temecula

출장 여행, 가족 여행
별로예요: 직원 및 서비스
We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 27일
We apologize for the miscommunication and inconvenience, John. Our hotel is currently closed and will not be re-opening in 2021.

2/10 - 너무 별로예요

gianna

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lindsey

2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Federico

가족 여행
좋아요: 직원 및 서비스
Excellent Vacation
We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Bryan

2021년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 10월 26일
Our sincere apologies for the inconvenience, Bryan. The hotel is trying its hardest to reopen its door as soon as possible. We canceled all our reservation and advise all our third party booking partners to advise their guests. We hope to reopen our doors to welcome back our team and guests, thank you.

2/10 - 너무 별로예요

Oscar 님, Bogota

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 4박 숙박함

2/10 - 너무 별로예요

Kishana W

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
2021년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 10월 25일
Please note we have advise all third party partners of our closure. We sincerely apologize for the inconvenience. We are working very hard to reopen our doors as soon as possible.

2/10 - 너무 별로예요

Archana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad treatment by double Tree and Hotels.com
The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 25일
Thanks for the feedback, Archana Our sincere apologies for the inconvenience. The hotel is trying its hardest to reopen its door as soon as possible. We canceled all our reservation and advise all our third party booking partners to advise their guests. We hope to reopen our doors to welcome back our team and guests, thank you. Oscar Vertiz | Assistant Director of Sales

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place is closed for a whole year and you booked us there . Still you’re looking for rating .
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 25일
We are truly sorry for the inconvenience. The hotel is trying its best to reopen its doors as soon as possible.

2/10 - 너무 별로예요

FLORELLA

가족 여행
They cancel our reservation only 1 day before travel
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 24일
We appreciate you for bringing this problem to our attention, Florella. We know choosing the right hotel for all your needs can be time consuming, and we regret that we didn't make it a stress-free experience for you. Your feedback regarding our reservation system is not something you should have encountered. Could you provide the details of your reservation (name and dates) along with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Kateidra

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Property wasn’t open and charged me for my stay anyway!
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
reservation to hell
this was the worst trip ever pre paid my stay when we arrived the hotel was closed sign on the door did not receive any notification of this closing could not get ahold of any one on this problem we had trouble finding a place to stay so we took the train back to ma fron ny city this mix up cost me hundreds of dollars and did not get back until midnight my nightmare is still going on i booked a non refundable stay now hotels.com and doubletree hilton are blaming each other and neither one has provided a refund the fight goes on beware
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 28일
Our sincere apologies for the inconvenience. The hotel closure has been extended until further notice.

2/10 - 너무 별로예요

heather

별로예요: 직원 및 서비스
2021년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 10월 22일
Heather, Our team is known for our phenomenal customer service, and we are disappointed when we fall short of this standard. It's upsetting to hear that you experienced problems while staying at our hotel. Please know that this isn't something we take lightly. We do hope you give us an opportunity to share a more positive experience with you soon.

2/10 - 너무 별로예요

Dvonne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible!!!!
The hotel is closed!!!! I made a reservation and thought everything beas set. Show nup to check in and there are signs on the front saying the are permanent closed. Stood there for hours trying to find another hotel so my family wouldn't be on the street. So disappointed and I won't be using Hotels.com in the future
2021년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2021년 10월 20일
We understand your frustration with Hotels.com, Dvonne, however we would appreciate if you would please remove your review about our hotel as your issue is not with our hotel, but with the site. Thank you.

2/10 - 너무 별로예요

Rachel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is CLOSED!
This hotel is CLOSED and has beem for 2 years. Why hotels .com is still letting people make reservations is beyond me.
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 20일
Rachel, from reading over your review we can see that you have an issue with hotels.com, not our hotel specifically. We would appreciate if you would please remove your review seeing as your issue is with the site, not our property.

2/10 - 너무 별로예요

Julie

2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Nilima

Hotel.com committed fraud by charging for rooms and after we arrive here in NY from Florida that that hotel is closed for about 2 years Thus situation will go to a lawyer as no one from H.C is resolving this issue.We will also inform State attorney’s office about H.C
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 20일
We understand you have an issue with Hotels.com, however, we ask that you please remove your review for our hotel as your issue with Hotels.com, not with our property. Thank you.

2/10 - 너무 별로예요

Kirsy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HOTEL CLOSED for 1.5 years don’t book
THIS HOTEL HAS BEEN CLOSED FOR 1.5 YEARS. Hotel.com sold us a room here. We arrive and the hotel has been closed for more than a year. There were several families in the sidewalk literally not knowing what to do. It was a MESS. We were lucky that our phones were charged and were able to quickly get another hotel last minute. Outrageous
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 20일
We are sincere sorry for the inconvenience. The hotel has extended its closure until further notice, we have canceled all our future bookings and advised all our booking partners. Oscar Vertiz | Assistant Director of Sales

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was closed upon arrival
2021년 10월에 3박 숙박함
답변 제공: Overtiz 님, 2021년 10월 19일
Our sincere apologies, the hotel is closed until further notice. The hotel has advised all third parties in order to avoid situations similar to yours. We hope we can reopen our doors as soon as possible.

8/10 - 좋아요

Carlito 님, Tampa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Los pasillos oscuros la bañera un poco pequeña pero la cama excelente me gusto
2021년 10월에 3박 숙박함

2/10 - 너무 별로예요

Erik

2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 19일
Thank you for sharing feedback from your recent stay with us, Erik. We are saddened to see you were not happy with the experience you had at our hotel. We are not entirely sure what we could have done better to provide you with a 10/10 experience as you only left a rating on your review. We hope that you'll give us the chance to provide you with a perfect stay in the future. Thank you.

2/10 - 너무 별로예요

Carl

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You booked me at this Hotel and its not even OPEN!!! Sent me a confirmation on the 5th through a text message. It wasnt until I was getting off my train looking for my confirmation email that i saw You emailed me 2 days prior my stay , the hotel is still closed and i needed to book another hotel. I had not time to do so. why would you let any book this if its not available????
2021년 10월에 2박 숙박함

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We got there and the hotel has been closed . Not open . Disgrace they would ever sell rooms .
2021년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2021년 10월 19일
Thank you for bringing this situation to our attention, Kevin. We appreciate your honest feedback about our reservation system, and we will be sure to address this with our team moving forward. We're sorry that your experience with us tarnished by false advertisement and we hope that you give us the opportunity to host you in the future when we are open and ready to share a more positive experience.

2/10 - 너무 별로예요

Rebecca

2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Dino

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hottibe experiece
2021년 10월에 1박 숙박함
답변 제공: Overtiz 님, 2021년 10월 18일
Due to the slow NYC recovery the hotel has made the difficult decision to extend its closure. We apologize for the inconvenience and we look forward to reopening our doors asap to our and guests.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location!! The check-in process was smooth. The room is a little bit outdated.
2019년 9월에 4박 숙박함

8/10 - 좋아요

Hatice

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Das Hotel war ganz Okay. Es hätte etwas sauberer sein können.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Rodrigo

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gostei muito do hotel pelo fato de não cobrar taxa de resort. A qualidade do sono é boa, com cama de qualidade e sistema de isolamento de ruins bacana. A localização é muito boa, com duas linhas proximas de metro que estao entre as melhores. Na esquina do hotel tem a verde que vai para o sul da ilha pelo lado do East river e duas esquinas pra cima tem a azul que também vai pro sul da ilha mas pelo lado do rio Hudson. Achei super util! Ponto fraco, apenas um... o banheiro tinha humidade no teto e pia rachada. Podia ter melhor manutenção. Fora isso. Muito bom.
2020년 2월에 11박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2020년 3월 31일
We appreciate you taking the time to share your rating with us. We regret that your stay was anything less than ideal. We strive to provide our guests with only the most relaxing of visits so we’re disappointed you faced such difficulties. We’ve forwarded your rating with the appropriate members of our team so that we may improve moving forward. We hope to have an opportunity to provide you with a more positive experience that our guests are accustomed to.