Dear Derek,Thank you for sharing your feedback with us. We appreciate hearing from our guests, even when it's not entirely positive.While we understand your perspective, we respectfully disagree with your assessment.Our rates are carefully set to reflect the high standard of quality, cleanliness, comfort, and exceptional service provided by our 3.5-star rating, offering value comparable (or exceeding that) of other higher-star accommodations.While our standard amenities may not include cutlery or crockery in the rooms, we are committed to ensuring our guests have a comfortable and enjoyable stay, and we always do our best to accommodate special requests. Regarding the toilet cistern, we apologies for any inconvenience that it has caused, and encourage guests to notify us promptly of any issues during their stay; which is almost always remedied on the day of notification.Regarding your comment about 'skimping on everything,' we would appreciate further insight into areas where you feel we may have fallen short.We appreciate your stay and hope to welcome you back.Warm regards,

Thank you for your feedback. It is greatly appreciated.

Thank you for your review. You are correct in that your rooms had been mixed up however you failed to mention we went out of our way to accommodate you by calling other guests to see if we could change rooms. At the time you appeared to be happy the problem had been sorted and thanked us. We called you regarding medication that had been left behind. At no time did you tell us you were dissatisfied. Please note Age Discrimination should in no way be brought into this matter and your comments require an apology.

Thank you. Hope to see you again

Cheers and thank you.

Thank you for your feedback it has been noted

Thank you. See you next time

Thank you for Staying with us Cardiff Management

Thank you for your feedback it is greatly appreciated.

Hi Thank you for the feedback. It is noted. Unfortunately it is impossible to please everyone. We apologise for your uncomfortable stay.

Hi Looking forward to your return.

Thank you. It is appreciated.

Thank you for your feedback.

Thank you.

Cheers and thank you.

Your feedback is important. Thank you

Thank you Cardiff management

Thank you Cardiff Management

Thank you for your feedback. Hope to see you again.

Thank you Cardiff Management

Thank you for your feedback it is greatly valued

Thank you for your feedback it is appreciated. Happy to hear you enjoyed your stay.

Thank you for your feedback it is very much appreciated and we look forward to your next visit

Thank you Joseph. Look forward to your next visit

Great to hear you enjoyed your stay. Look forward to your next visit.

Thanks for your feedback. It is really appreciated.

Thank you for your feedback. We are so glad to hear you enjoyed your stay with us.

Thank you glad you enjoyed staying with us.

Thank you, It was no trouble at all. Glad I was able to communicate with you after closing hours.

Thank you. We are so pleased to hear you enjoyed your stay with us.

We are pleased to hear that you enjoyed your stay with us

Thank you. We are glad to hear you enjoyed your stay.

Very pleased to hear everything was to your satisfaction

Thank you Kara, it was so lovely chatting to you and your family. Glad you enjoyed your stay with us. Hope we see you again in the near future.

Hi jamie, so glad you enjoyed your stay with us