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이비스 버짓 뉴캐슬 여행 후기

2.5 out of 5
이비스 버짓 뉴캐슬
3-5 Thomas Street, Wallsend, NSW

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 680개 이용 후기 중 151개" "
평점 8 - 좋아요. 680개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 680개 이용 후기 중 151개" "
평점 4 - 별로예요. 680개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 680개 이용 후기 중 54개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

S

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Sarah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just very dirty & not much to use like toaster & microwave & hand towels or face washer etc, but otger than that bed was comfortable & shower is good if ur just looking 4 a comfy bed & good shower & nit wanting 2 pay much then its the 1 to go to 4 you!! Its not 2 bad u might get lucky & get a clean room
2024년 4월에 2박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Sarah,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

10/10 - 훌륭해요

Marilou

좋아요: 숙박 시설 상태 및 시설
Nice place. Clean .
2024년 4월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Marilou,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 - 훌륭해요

Saad

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it
2024년 4월에 2박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Saad,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 - 너무 별로예요

Aaron

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Much smaller and cramped. Bathroom not clean. Bunk bed linen not made up.
2024년 4월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Aaron,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 - 괜찮아요

Huy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room 241 has cockroaches and ants. I need to throw away my food as it was covered by ants. If you stay there, do not stay in that room
2024년 3월에 2박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Huty,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 - 너무 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Hi Rebecca,Thank you for leaving us a review.Kind regards,IBNC

2/10 - 너무 별로예요

Miller

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As told by Ibis Budget Newcastle, twenty rooms were overbooked. They sold us to Alloggio Thornton, a remote area in the west far away from New Castle. It was promised that receptionist was ready for us to check in. But we found there was no receptionist, room was dirty. We had to wipe the dirty on the table and that in bathroom. No lift in the building, we had to carry our heavy luggage's upstairs. We couldn't find restaurant in the dark when arrived around 8pm. We felt we were dumped in the middle of nowhere. We will never choose Ibis Budget as our hotel in future. This is the worst hotel experience.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Rida

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would love it if there was a microwave in the room really would help
2024년 2월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Ride,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 - 괜찮아요

dorothy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
What turned me off for second time, the bookings were mucked up at reception. Whoever does their pre-bookings if you can't provide then please don't just send back a book for double room when asked for disabilityon ground floor elderly male on 2 sticks. The room offered was upstairs, no on first landing, no, "if you aren't able then tell me where as in a hurry" - family room with upgraded costs, no we booked for ,, and not paying extra... oh well family at no extra. This mucking around allowed me 5 mins to find the room, get changed and down to a meeting for 1.30. This was 1.10 arrival. The toilet roll is great for a man standing at the loo, for kids (family room) and women it is a reach directly above - not safe. Shower head tied with string. AC remote back off with note that it goes no lower than 21 - we used a walking stick to turn it on and off as remote not working. Otherwise bed good, tea facilities great, bar fridge handy, TV good. Need to be aware that bed is against the wall so second person has to crawl down and under the bunk ladder or climb over other on the edge.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Ashelyn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower/Toilet & sink vanity is not ideal nor convenient. $10 breakfast with extremely limited options. Uncomfortable bedding. Many electrical maintenance have not been repaired.
2024년 2월에 8박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Ashelyn,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 - 너무 별로예요

Kylie

2024년 2월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Hi Kylie,Thank you for taking the time to leave us a review. We hope to have you book with us to meet your expectations.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 - 너무 별로예요

Paul

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and professional. I had to ask to be moved to the car park side as it was extremely noisy on the road side. Although the window is double glazed, a lot of the sound was coming through the surrounds. The bathroom is a joke-you are having a shower and the area in front of the toilet gets soaked, no screen or curtain. You have to hang your clothes and towel above the toilet bowl, very heigenic. How the workers put up with the deserved complaints l don't know.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Mathew

2024년 2월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Mathew,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 - 너무 별로예요

Con

Booked a room for 1 night on Expedia, the fee was $99 & I was to pay on arrival. Arrived at around 1730hrs that afternoon & paid $100.39 by card, the receptionist said there was a merchant fee. No towels in the room & no rubbish bin. The receptionist handed me 2 towels & said she would find a bin & bring it up to me. She never did. Departed 0700hrs the next morning & handed my key to the receptionist on the way out. Checked my bank statements the next day, to find I'd been charged another $99. Have been calling their office phone repeatedly for the last 3 days but cannot make contact. Managed to get through to a lady yesterday afternoon, who said she'd look into it & call me back, but never did. Have left voicemail messages & sent emails, but no reply. The customer service at Ibis Budget Newcastle (Wallsend) is atrocious, I do not recommend this property at all.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lewis

2024년 1월에 3박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lewis

2024년 1월에 1박 숙박함
답변 제공: Hinano – Assistant Manager 님, 2024년 4월 15일
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 - 괜찮아요

Marlene

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Room ok and clean. Aircon in room not working properly and window only opens a crack- which made the room feel very stuffy and was a very hot day and night…difficult sleeping in the heat.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Romel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Considering the price of accommodation, the stay was a good place to rest and recoup before heading out for another long day of driving.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Matthew

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Yung

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super convenient, shopping centre is close by . Rooms were clean and housekeeping very accommodating to our needs. Room rates very reasonable. Will definitely stay in the future if we are back in Newcastle
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Phillip

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Facilities were satisfactory, although very cramped. Bathroom was very small and no way of keeping anything dry. No seating in room (actually - no room for any seating). Would not want to spend much time in the room, but the bed was comfortable.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Erika

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Andrew

2023년 12월에 1박 숙박함

4/10 - 별로예요

Danielle

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I am ok with budget accommodation, and budget facilitates, however even with budget accommodation there is still a level of cleanliness experienced. Our sheets had shoe footprints on it, there was hair and sand through both beds, there was obvious filth on the wall beside the bed where I assume a child had picked their nose and had no tissue. This was also the case for underneath the bunk that laid over the queen bed, there was filth wiped under there for us to look up at when laying in bed. The queen bed had springs coming up out of the bed, which meant I couldn’t lay on the bed, without having the doona on the bed, therefore I had no blanket and used towels as a blanket. It was after 10pm before we got into bed, and by that time reception was unattended to be able to get assistance. The shower area still has hair on the floor, and the vent in the bathroom would have had difficulty working as it was absolutely caked in thick dust. I was extremely disgusted and disappointed in the cleanliness of the motel. I believe the quality of the facilities and fittings were appropriate for price paid, it was just that the room and linen was so dirty that was upsetting. This is my 4th stay at this motel, and my room has never been this dirty.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

DAVID

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty premises. Dirty room. Grimy bathroom pod in need of a deep clean and perhaps refurbishment. WiFi not working. No towels provided (except for a bath mat. Budget tourists still have a right to expect cleanliness and that advertised standards are met.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite possibly the worst place we have stayed in. No towels, dirty, caravan like bathroom facilities. Blocked sink drain. Grubby walls. This is less than a budget hotel. We made the booking last minute as we were needing to stop for the night on the way through to our holiday destination. Only seemed to be one staff member, who was in tears as she was overwhelmed that everything was broken. The place is not even worth a rating. Would absolutely avoid at all cost!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice stay. Rooms were clean. Although the room was not too big, it had enough space. There's a communal space with microwave and water cooler.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Robert

출장 여행
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Aimee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Dianne

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly, however I was in a room closest to reception and it was extremely noisy with guests coming and going until really late. Each time the door would "clunk" with closing. The room was very basic with not even a teaspoon, let alone hairdryer or microwave. Shower/toilet was time and resembled one you would find in a caravan. The basin was separate and in the room. Room not very clean and fridge contained opened milk and drinks from the previous guest. No fresh milk pack provided. The bed appeared clean and was comfortable.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Peter

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

anne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like any of it, budget is an understatement
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kayne

좋아요: 청결 상태, 직원 및 서비스
Very basic, but understandable for the price. Ok for a quick overnight stay. Staff were great x.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jeff

별로예요: 청결 상태, 숙박 시설 상태 및 시설
you need a bed/shower/toilet for the night, but over $100, too expensive
2023년 12월에 1박 숙박함

4/10 - 별로예요

Josiah

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clearly no attention to detail when cleaning rooms, bathroom smelt HORRIBLE, mold and ants on most surfaces. Found ants in bed as soon as we arrived. Very gross and unpleasant

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the convenience to local amenities and my final destination.
2023년 11월에 1박 숙박함
답변 제공: Alisha M. 님, 2023년 12월 4일
Hi Peter,Thank you for your review - it is always appreciated! I am pleased to hear that you were able to enjoy our location and the convenience of local shops and restaurants within walking distance of the hotel.We hope to welcome you back soon for your next Newcastle trip!Kind Regards,Alisha M.

10/10 - 훌륭해요

Bev

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were lovely and room was basic but clean and bed was comfortable. Would definitely stay there again when in the area.
2023년 11월에 1박 숙박함
답변 제공: Alisha M. 님, 2023년 12월 4일
Hi Bev,Thank you for your excellent review - it is very much appreciated! I am glad you found your bed to be comfortable and I will be sharing your feedback about our fantastic staff with the team!Kind Regards,Alisha M.

10/10 - 훌륭해요

Ryan

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very fast and friendly check in. The usual IBIS Budget (Formulae 1) hotel format, ensuite gets all wet but otherwise has everything you need for an overnight stay
2023년 11월에 1박 숙박함
답변 제공: Alisha M. 님, 2023년 12월 4일
Hi Mark,Thank you for your excellent review! It is always a pleasure to receive positive feedback - I will be sure to share your comments with our team.We hope to see you again soon!Kind Regards,Alisha M.

2/10 - 너무 별로예요

Indra

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Samantha

2023년 11월에 1박 숙박함

4/10 - 별로예요

Angus

좋아요: 직원 및 서비스
별로예요: 청결 상태
Nothing
2023년 11월에 1박 숙박함

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really good value, would stay again
2023년 11월에 1박 숙박함
답변 제공: Alisha M. 님, 2023년 11월 8일
Hi Judith,Thank you for your review - it is always a pleasure to receive positive feedback!I am pleased to hear that you found the Ibis Budget Wallsend to be good value and look forward to welcoming you back in the future.Kind Regards,Alisha M.,Ibis Budget Wallsend Assistant Manager

2/10 - 너무 별로예요

Rodney

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting. The port a loo bathroom. Covered with somebody's before us pubic hairs. The shower dribbled something out and was expected to wash in that. We booked a queen size bed and got 3 singles. One being a bunk so everytime someone sat up they hit there head. 3 pillows which were that small we had to put them together but ended up going to buy some, least they would be hygienic. Disgusting will not be back and will not recommend Fridge had the last persons items still in it.
2023년 10월에 2박 숙박함
답변 제공: Alisha M. 님, 2023년 11월 8일
Dear Rodney,Thank you for taking the time to tell us about your experience at the ibis budget Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Alisha M.,Ibis Budget Wallsend Assistant Manager.

8/10 - 좋아요

Anthony

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 10월에 2박 숙박함
답변 제공: Alisha M. 님, 2023년 10월 31일
Hi Anthony,Thank you for your review - it is appreciated!We hope to welcome you back for your next Newcastle trip.Kind Regards,Alisha M.Ibis Budget Wallsend Assistant Manager

8/10 - 좋아요

Natalie

좋아요: 직원 및 서비스
Value for money.
2023년 10월에 1박 숙박함
답변 제공: Alisha M. 님, 2023년 10월 31일
Hi Natalie,Thank you for your review. I am pleased to hear that you found the Ibis Budget Wallsend to be good value and hope to welcome you back soon!Kind Regards,Alisha M.Ibis Budget Wallsend Assistant Manager.