Dear Valued Guest,Thank you for choosing to stay with us in Newcastle. We understand from your rating that your experience did not meet your expectations.We appreciate your rating and will use it to review and improve our services. We wish you safe travels to your next destination and hope to see you back again.Kind Regards,Guest ServicesNewcastle Central Plaza

Dear Maxine,Thank you for choosing to stay with us and for sharing your feedback. We are truly sorry to hear about the condition of the unit during your stay. It's concerning to learn about the issues you encountered, such as the broken sliding door handle, the state of the carpet, and the holes in the walls. We understand that these issues significantly impacted your stay and we apologise for the inconvenience. Your feedback is crucial as it helps us identify areas where we need to improve. We will address these issues promptly with our maintenance team.Despite these issues, we're glad that you found the unit roomy with plenty of storage. We hope to have the opportunity to welcome you back in the future for a more positive experience.Kind regards,Guest ServicesNewcastle Central Plaza Apartment Hotel

Dear Ben,Thank you for taking the time to leave your rating. We're pleased that your experience with us was mostly positive. If there's anything specific you feel could have enhanced your stay further, please don't hesitate to share. We're always looking for ways to improve and make every stay a five-star experience. Hope to see you again soon!Kind regards,Guest Services, Newcastle Central Plaza

Dear Kristin,Thank you for choosing to stay with us. We appreciate your feedback. We'll address the maintenance concerns and consider improvements to enhance your experience. Safe travels, and we hope for the opportunity to better serve you in the future.Kind regards,Guest ServicesNewcastle Central Plaza

Dear Vidar,Thank you for your wonderful 10 out of 10 review for your stay at Newcastle Central Plaza. We're thrilled you had an excellent stay and had a lovely time. We appreciate your understanding, during a busy time and your kind words about our helpful and friendly staff are much appreciated. We look forward to welcoming you back in the future.Kind regards,Guest ServicesNewcastle Central Plaza

Dear Shamsur,We sincerely apologise for the experience you encountered during your check-in.We are sorry no one was present to welcome you, but our managers are sometimes called off to deal with a another guest's requirements. They are always available via the phone number displayed at reception. We appreciate your patience and understanding after your long journey, and we will review our check-in procedures to ensure a more efficient and welcoming experience for our guests.We hope you might consider giving us another opportunity to provide you with a better stay in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

Dear Louise,Thank you for sharing your feedback regarding your recent stay.We're truly sorry to hear that your experience with us did not meet your expectations. We would like to learn more about your stay and the issues you encountered so that we can address them and improve our services. We value your feedback, and we hope to have the opportunity to better serve you in the future.Safe travels to your next destination.Kind regards,Guest ServicesNewcastle Central Plaza

Dear Renee,We are very sorry that you had a frustrating experience with our access cards and that you were unable to get into your room when you arrived. We apologise for the inconvenience and communication. We have a 24-hour phone number for emergencies and we should have provided you with that information. We hope you will give us another chance to provide you with a better stay next time.Kind regards,Guest ServicesNewcastle Central Plaza

Dear Kirsten,Thank you for your wonderful rating and feedback. We are delighted that you enjoyed your stay with us and appreciated our facilities and services. We hope to welcome you back soon for another pleasant experience.Kind regards,Guest ServicesNewcastle Central Plaza

Dear GuestWe are thrilled to hear that you had an enjoyable experience Thank you for taking the time to leave a positive review and we look forward to welcoming you back soon!Kind Regards, Guest ServicesNewcastle Central Plaza

Hi Robyn Thank you for choosing to stay with us and for the great rating!! we do love 10/10We hope you have a wonderful trip onwards and look forward to seeing you again!Kind Regards Guest Services Newcastle Central Plaza

Dear Tim,Thank you for your review of your recent stay. We are sorry to hear that your experience fell short of your expectations and are committed to maintaining our property to a high standard. We will look into the issues you have raised to ensure that they are addressed.We appreciate your feedback and will use it to improve our services and facilities. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

Dear Melanie,Thank you for your review of your recent sta. We are sorry to hear of the Wi-Fi issue during your stay. We understand how important it is for our guests to have access to reliable internet, and we will ensure that this is addressed.We also apologise for the lack of forks. Our housekeeping team will be reminded of the importance of providing a complete set of cutlery, and we will ensure that our cleaning standards are maintained.We are glad to hear that you would stay with us again.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again.Kind Regards,Guest ServicesNewcastle Central Plaza

Hi TinaThank you for staying with us and for the reviewWe do appreciate all your comments and feedback and will work toward making improvements as required, to ensure all our guests are well-catered for.Thank you for sharing and we wish you safe travels home or to your next destination.Kind RegardsGuest ServicesCentral Apartment Group

Hi HollyThank you for your 10/10 review! We're glad to hear that you had a great stay with us and that you found our facilities and location to be excellent. We're delighted that your experience was enjoyable and we hope to have the pleasure of welcoming you back in the future.Kind Regards Guest ServicesNewcastle Central Plaza

Hi TammyThank you for the feedback on your stay. We apologise for all the issues you encountered, including the air-con, difficulties with the TV, toilets, and parking.We will ensure to address these to improve the quality of our service and accommodations for all our guests.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Kind Regards, Guest ServicesCentral Apartment Group

Hi ScottThank you for the great rating!We are so thrilled that you enjoyed your stayWe do look forward to when you come to stay again and we wish you safe travels :)Kind RegardsGuest ServicesCentral Apartment Group

Dear Annette,Thank you for choosing to stay with us and for taking the time to leave a rating.If you wish please provide us with more details regarding your experience so that we can take the necessary steps to improve our services and facilities.Thank you for your feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Kind Regards,Guest ServicesNewcastle Central Plaza

Hi CyrusI'm sorry that you had a negative experience during your stay at the hotel. We apologise for any inconvenience you may have experienced and appreciate your feedback. We take all comments seriously and will do our best to address the issues you have raised. Thank you for your understanding and we hope you have a safe and wonderful 2023.Kind Regards, Guest ServicesCentral Apartment Group

Hi BarrySorry about the late replyThank you for staying and leaving a great ratingWe do look forward to your return visit, and we wish you a wonderful 2023Kind RegardsGuest ServicesCentral Apartment Group

Hi JaimeThank you for your feedback and suggestionsWe do value comments from our guests and will pass these on to our Housekeeping and Maintenance supervisors to rectifyWhen you visit again you will have noticed an improvement.Thanks again for letting us knowKind Regards Customer ServiceCentral Apartment Group

Hi Vincent Sorry about the late replyThank you for your great rating Have a wonderful Christmas, and please visit us againKind Regards Guest Services Central Apartment Group

Hi Candice, Thank you for your excellent rating of Newcastle Central Plaza. We wish you all the best and look forward to seeing you again soon!

HI Shayne thank you for leaving a rating and for staying with us Regards Central Apartment group

HI Brett thank you for your feedback Regards Central Apartment group

Thank you for your nice review

Thanks

Thank you for your nice review

We hope to welcome you again soon

Thank you for your review. We will address your concerns

Thank you

Thank you. I shall pass your concerns onto our housekeeping team

Thank you. Loved the photos !!!

Thank you

Hi Anonymous, Glad to see you enjoyed your stay, apologies that the carparking is difficult to get out of with the main road traffic.

Hi Kirsty thank you for your feedback. We are currently going through all our apartments across Australia and refurnishing where we can.

We are so pleased you enjoyed your stay and the surprise upgrade. Hope we see you again sometime soon

Thank you

Thank you

Thank you

Thank you

Thank you. We look forward to welcoming you again soon

Thank you

We look forward to welcoming you back

Thank you for your review, we appreciate your feedback.

Thank you for your kind review. We look forward to welcoming you again!

Thank you for your feedback. We look forward to welcoming you again!

Thank you for your review, we appreciate your feedback.