Thank you for taking the time to leave us such a detailed review. I left you a voicemail hoping to discuss some more specifics of your stay, and I hope to hear from you soon! The only way for us to improve is to know where we fall a bit short, and we really do appreciate actionable feedback. We hope to see you again the next time you visit our beautiful city by the sea.Best wishes,

Dear Kelsey,We appreciate you sharing your thoughts with us. Your account of your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Our team will be sure to discuss your valuable feedback so we can improve the guest experience. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value. Warm Regards,David SmileyGeneral Manager

Thank you for your feedback Jennifer. We strive to offer our guests the very best possible experience at our Resort and appreciate the opportunity to better serve our Guests. Mike

Dear Ayomide,We appreciate you taking the time to leave your outstanding review. Indeed, the view is beautiful, and we're glad it helped make your stay at Newport Harbor Island Resort memorable! Thank you for your kind words. Please come see us again soon.Warm Regards,David SmileyGeneral Manager

Dear Karen,From our clean accommodations to our friendly team members, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating, and we hope to see you again soon. Warm Regards,David SmileyGeneral Manager

Dear Alejandro,Thank you for being our valued guest at Newport Harbor Island Resort. We're honored to have earned your trust and praise! Next time you're in the area, we hope to be your first choice for accommodations!Warm Regards,David SmileyGeneral Manager

Dear Beatriz,Thank you for bringing this concern to our attention. We are sincerely disappointed to hear about your experience with the room's electricity. Rest assured, we are addressing this issue with our team to ensure it does not happen again. Your feedback helps us improve, and we hope to have the opportunity to see you again. Warm Regards,David SmileyGeneral Manager

Hi Valerie - thank you for taking the time to provide us with your feedback. We strive to offer our Guests the very best in Newport hospitality and always look to provide our Guests with a 5 star stay. I would appreciate your assessment as to why we did not merit a 5 star review. Thank you! Mike

Dear Giuseppe,It was such a pleasure to welcome you and your partner to Newport Harbor Island Resort! We're thrilled you thoroughly enjoyed your experience, and we appreciate you mentioning our impeccable accommodations and tasteful decor. Thank you for your perfect rating, and we hope to welcome you both back soon! Warm Regards,David SmileyGeneral Manager

Dear Allen,We're thrilled you had a great experience at Newport Harbor Island Resort. Your review is truly appreciated, and we look forward to welcoming you back for another enjoyable stay.Warm Regards,David SmileyGeneral Manager

Dear Michael,Thank you for your valuable feedback. We're delighted to hear that you found our staff to be great and our facility clean. Your suggestions regarding the rooms and amenities are appreciated and will be shared with our team for consideration. We hope to have the opportunity to welcome you back in the future.Warm Regards,David SmileyGeneral Manager

Dear Reza,Thank you for bringing the issue of our pet rates to our attention. We will promptly examine our listings to ensure consistency across all platforms. We also understand the impact of noise and are actively working to minimize it as we improve our facilities. Your feedback is invaluable to us, and we hope to offer you a more comfortable experience in the future.Warm Regards,David SmileyGeneral Manager

Dear Morgan,Thank you for leaving a review about your recent stay. We appreciate you taking the time to share your thoughts with us. We’re happy to know that you enjoyed the location and accommodations, but it saddens us to know that our amenities did not meet your expectations. However, we would like to let you know we are currently renovating our property. After we finish the renovation, we would be delighted to have you visit us again and see all the various improvements we have made. Safe travels, and we hope to see you again soon!Warm Regards,David SmileyGeneral Manager

Dear Erik,Thank you for sharing your experience. We're disappointed that some offerings were unavailable due to the upcoming renovation. Your feedback is greatly valued, and we look forward to welcoming you back once our renovation has been completed to fully showcase all we have to offer.Warm Regards,David SmileyGeneral Manager

First, we sincerely apologize for falling short of your standards and our own. This does not reflect the experience we want to provide our guests, so rest assured we will work to make improvements where necessary. We greatly appreciate the time you took to share your feedback, and we hope you have safe and pleasant travels. Warm Regards,David SmileyGeneral Manager

Dear Jennifer,It is fantastic to see that our spirit of service shined through during your recent visit. Thank you for your kind comments,and on behalf of all of us at Newport Harbor Island Resort, we hope that you will allow us to welcome you back again soon! Warm Regards,David SmileyGeneral Manager

Dear Lorrie,Thank you for the wonderful feedback on your stay with us at Newport Harbor Island Resort! As you mentioned, we are in the process of renovating and will be working on all of the guest rooms, restaurants, and public spaces next. We look forward to your next trip and showing you all of the new features!Warm Regards,David SmileyGeneral Manager

Dear Eric,Thanks so much for your review of Newport Harbor Island Resort! We love our awesome location and property, so we're glad to hear you did, too. It was truly a pleasure having you here, and we'd love to host you again soon.Warm Regards,David SmileyGeneral Manager

We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Newport Harbor Island Resort!Warm Regards,David SmileyGeneral Manager

Dear Kayla,Thank you for being our guest at Newport Harbor Island Resort and for sharing such a kind review. We are delighted you enjoyed our wonderful spa services and amazing staff. It will be an honor to welcome you back and impress you further once our renovations are complete.Warm Regards,David SmileyGeneral Manager

Dear June,While we apologize for any confusion regarding breakfast, we appreciate the high rating, and we're happy you had a good time overall. We'll discuss your feedback internally, and we hope you will join us again soon. Warm Regards,David SmileyGeneral Manager

Dear Pashke,Thank you for letting us know how much you enjoyed your stay at Newport Harbor Island Resort. We trust that your room was clean and comfortable and that you found our location convenient for exploring the local area. Please come back and see us again soon. Warm Regards,David SmileyGeneral Manager

Thank you for sharing your thoughts on our hotel's beautiful location. We're glad you enjoyed the scenery, but we're disappointed that you found the service and dining options not up to par. We will use your feedback to consider how we align with guest expectations. We'd love another chance to provide you with a more satisfying experience.Warm Regards,David SmileyGeneral Manager

Dear Jason,Thank you for staying with us and taking the time to share your thoughts. We're glad our tasty food added to your experience. I am excited to share we have a large-scale renovation planned starting November this year and will address all guest rooms, restaurants, meeting rooms and public space. The next time you're in town, please come see us again.Warm Regards,David SmileyGeneral Manager

Dear Ross,Thank you for letting us know about your visit. Please know we want to ensure our staff provides stellar service and that we have an adequate number of team members to achieve this. Your important feedback will be discussed by our team and we will work to address the issues you have mentioned. We wish you pleasant onward travels. Warm Regards,David SmileyGeneral Manager

Dear Joe,Thank you so much for the perfect rating! We're delighted to know that our prime location was perfect for your needs and that you enjoyed our clean accommodations as well. We hope you'll come back and join us again soon. Warm Regards,David SmileyGeneral Manager

Dear Dr. Andrew,Thank you for your five-star review of Newport Harbor Island Resort. We're thrilled you enjoyed our unique island location, panoramic sea views, and the convenience of our complimentary transport to Newport. Our team is delighted to have made your stay welcoming and helpful, and we look forward to welcoming you back soon!Warm Regards,David SmileyGeneral Manager

Dear Maura,Thank you for being our valued guest. It's unfortunate that certain aspects of your stay fell short of your expectations, and we encourage you to share how we could have done better. On behalf of our team, we hope to have a chance to change your perceptions. Warm Regards,David SmileyGeneral Manager

Dear Lori,We sincerely appreciate your feedback, and we apologize that our accommodations didn't meet your expectations. You can rest assured that we'll reflect on your comments as we continue to make changes in the future. Thank you, and we wish you safe and happy travels ahead!Warm Regards,David SmileyGeneral Manager

Dear Enoch,Thank you for sharing your experience from your recent stay with us. We will absolutely be discussing your points of concern with our team. Please accept our sincerest apologies for the poor impression; your experience is not the norm. We hope that you’ll give us a second chance in the future to make up for the trouble you, unfortunately, experienced during your stay this time around.Please accept my personal apologies for the challenges you experienced. I would be more than happy to schedule a call with you so we can review your stay and see how I may be able to make up for the challenges experienced.Warmest regards,David SmileyGeneral Manager

Thank you for sharing your valuable thoughts. Constructive feedback is always appreciated as it guides us to continually improve. We regret the challenges you encountered, as this is never the experience we want for our guests. Rest assured, we'll address the shower problem and remain focused on creating a peaceful environment. We hope you will consider giving us a chance to transform your opinions. Please accept my personal apologies for the challenges you experienced. I would be more than happy to schedule a call with you so we can review your stay and see how I may be able to make up for the challenges experienced.Warmest regards,David SmileyGeneral ManagerWarm Regards,David SmileyGeneral Manager

Dear Denise,Guest satisfaction is important to us, so we're happy to hear our comfortable beds and convenient location added to your experience. However, we apologize for any inconvenience while we update the property, and we appreciate your patience. Please come see us again when the renovations are complete.Warm Regards,David SmileyGeneral Manager

Dear Marcie,It was wonderful having you as our guest recently. Thank you for your kind words about our idyllic setting, excellent amenities, and spectacular views. Additionally, we're delighted you had the chance to take full advantage of our fabulous location. We look forward to welcoming you back for another wonderful stay soon!Warm Regards,David SmileyGeneral Manager

Dear Rosemary,We value our guests and their feedback. It is disappointing to see that there were some aspects of your visit that fell short of your expectations. Please know that our front desk team is always available to assist you with any concerns you have. Nonetheless, we will be sure to address your comments. We hope you enjoyed your time by the water and had a relaxing visit overall. Thank you for sharing your experience. Come back for an even better stay the next time you are in Newport.Warm Regards,David SmileyGeneral Manager