Search Cottages in Newport News

"Air conditioning wirked properly"

"Everything was good "

"staff were great except for a housekeeper who had a bad attitude, very dissapointing encounter "

"Hot tub was out of service "

"Run down. Breakfast was not good."

"Spent a week at the hotel. We were not impressed with housekeeping. We would have to ask multiple times to get fresh towels, etc. Other guests would cook in their rooms and the smell would filter through the ductwork."

"We came for the pool. I book rooms on travel so my kiddo has a place to swim but the heater was broken. It was really cold. We tried but couldn’t. Never saw anyone else in the pool during the couple days we were there. Would be worth mentioning at check in that it’s an unheated pool when people are inquiring about the pool hours/towels specifically. Other than that everyone was lovely "

"I was totally disappointed with the condition of this Holiday Inn Express. I always stay at one while traveling, however, I have to take this location off of my list. While the staff were totally pleasant and kind, the main foyer nice and clean, the facility needs a serious UPGRADE! To start, the lighting in the room was not sufficient, the bathroom lighting was very dim - only one light in the shower section and one around the mirror. The water pressure was not good at all. It barely came out of the sink and took a long time to get warm. When you entered the room where the beds are located there is a huge closet. This is indeed a harzard and took up much need space in the room. The furniture is dated. The shower needs updating and the wifi was horrible! I'm sure management is aware of the issues with this property and should take this complaints serious. They need to upgrade this location if they are to continue charging the prices they do to stay here. They really are giving the Holiday Inn Express brand a bad name. Seriously......"

"It was as expected. "