Thank you Jinuk for taking the time to give us a review. The hold on your credit card will not show as a refund. The Auth or pending amount will just change to the amount charged. If you used an international credit card this could take 30 days or longer to process.

Thank you for the 10 out of 10!

Thank you for taking the time to give us a review

Jenny we are sorry to hear you were disappointed with your stay. Our parking fee is clearly stated on the website. All hotels in the area of our standing are charging a parking fee year-round our fee is lower than most. We appreciate you bring the condition of your bathroom to our attention as it's not our standard nor is it typical for our guest to find and issue with cleanliness.

Nicole, we are sorry to hear you had this experience while staying with us. As you know it is not typical for your guest to find these issues during their stay. We appreciate you bring this to our attention, and we will be following up with our team to ensure this type of experience does not happen again.

Thank you, Marianne, for taking the time to give us a review

Thank you, Matt, for taking the time to share your stay experience with us. We appreciate your patients at check in as it was a busy long weekend, and our team was a little behind. Thank you for your feedback.

Thank you Tadateru, we appreciate you taking the time to give us a review and the 5 out of 5 rating.

Hayley, we appreciate you taking the time to give us a review.

Thank you Sreekanth for taking the time to give us a review.

Daniel we are sad to see such a low score. We would like to know what we could be doing to get a better score.

Kyung Sun we look forward to welcoming you back on your next visit to Niagara.

Thank you, Jennifer, for taking the time to give us a review and to recommend us to others.

Thank you Shuhei we appreciate the 5 out of 5 rating.

Thank you Annette for taking the time to give us a review. We are happy you enjoyed the Spa services and our location.

Dayna, we appreciate the 5 out of 5 rating

Thank you, Brenda, for taking the time to give us a review and to share some feedback.

Joel thank you for taking the time to give us a review. We are surprised to hear you found the fixtures in the room dated as this year we updated all the furniture and light fixtures in our rooms. We will look over the room you stayed in again and make sure things our up to date. Thank you for the feedback.

Thank you, Judy, for sharing your stay experience with us. We are sorry to hear your room was not cleaned to standard as this is not common for our hotel. We appreciate you bring it to our attention.

Mahmoud, we appreciate you taking the time to give us a review. We are sorry to hear we did not meet your standards in our restaurants.

Thank you, Anthony, for the 5 out of 5 rating.

Thank you, Paul, we appreciate you taking the time to share your stay experience with us. We are happy to hear you enjoyed our location as well as our service.

Thank you Hrant for taking the time to give us a review.

Thank you, Hussein, for taking the time to give us a review

Thank you, Nicole, for taking the time to give us a review. We are happy to hear that you enjoyed the atmosphere of the hotel.

Eva, we really appreciate you taking the time to give us a review and share your stay experience. We look forward to welcoming you back with another of our famous warm welcome cookies.

Joe I am sorry you had this kind of experience as it's not typical for your guest to get wake up calls they did not want. We will look into this to ensure it does not keep happening. We will follow up with our team regarding how they approach our guest. We all take great care to ensure anyone who is not a guest is not wondering the hotel for the safety of all our guest. How people are approached matters, and we appreciate you bring this to our attention.

Thank you, Pamela, for taking the time to give us a review.

Hunter we are happy to hear you enjoyed your stay,. We appreciate you recognizing our team and look forward to welcoming you back.

Thank you Roth for taking the time to give us a review. We would like to know how we can get a better score

Thank you, Amani, for taking the time to give us a review. We appreciate the 5 out of 5 rating.

Millicent thank you for taking the time to give us a review. We would like to know how we can get a 5 star rating.

Jeanette thank you for sharing your stay experience with us. We are happy to hear you enjoyed our location. We have just upgraded our rooms with new TV's and more upgrades are coming.

Andrea thank you for taking the time to share your needs of an accessible room. We appreciate your feedback.

Thank you, Aaron we appreciate, the 5 out of 5 rating.

Thank you, Shernaz, for taking the time to give us a review and some feedback.

Thank you, Alison, for taking the time to give us a review.

Thank you, David, for sharing your stay experience with us. We appreciate the recommendation and look forward to welcoming you back.