Dear Loan,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the noise from the nearby lifts and the lack of flexibility with the blinds in your room. Your comfort is important to us, and we regret that we fell short of meeting your expectations in these aspects.We appreciate your positive comments about our central location. It's great to know that this aspect of your stay was enjoyable.Please know that your feedback is valuable to us, and we will use it to improve our services and facilities for future guests. If you decide to visit us again, we would be more than happy to ensure a more comfortable and enjoyable stay for you.Thank you once again for sharing your experience with us.Best regards,

Dear John,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient. It's always our aim to provide our guests with easy access to everything the area has to offer.We're also pleased to know that you enjoyed our breakfast offerings. Providing a great breakfast experience is important to us, and we're glad to hear that you appreciated it.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,

Chère Gina,Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement central, qui vous permet de profiter pleinement de la ville à pied. De plus, nous sommes heureux de vous avoir surclassé dans une chambre double premium avec vue sur le parc et la grande roue.Nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas été à la hauteur de vos attentes. Nous comprenons vos préoccupations concernant le chauffage collectif sans réglage individuel, la climatisation non fonctionnelle en hiver et la fenêtre bloquée. Vos commentaires ont été transmis à notre équipe de maintenance pour qu'ils puissent résoudre ces problèmes rapidement.Concernant la taille de la salle de bains et la qualité de la literie, nous prenons note de vos remarques et nous nous efforcerons d'améliorer ces aspects pour garantir un séjour plus agréable à nos clients.Nous vous présentons nos excuses pour toute déception occasionnée et nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur pour vous offrir une expérience plus satisfaisante.Cordialement,

Chère Christine,Nous tenons à vous remercier pour vos commentaires positifs ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel et que notre emplacement central vous a permis de vous déplacer facilement à pied. Nous sommes également heureux que vous ayez trouvé de nombreuses options de restauration à proximité ainsi que des moyens de transport facilement accessibles.Quant à notre petit déjeuner, nous sommes enchantés qu'il vous ait plu. Nous nous efforçons toujours d'offrir à nos clients un petit déjeuner varié et de qualité pour bien commencer la journée.Votre satisfaction est notre priorité, et nous sommes heureux d'avoir pu répondre à vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite dans la région.Cordialement,

Cher Pascal,Nous tenons à vous remercier pour vos aimables mots ! Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel parfait à bien des égards, notamment en ce qui concerne la gentillesse de notre équipe, la propreté des installations et l'accueil chaleureux que vous avez reçu.Nous attachons une grande importance à offrir à nos clients une expérience exceptionnelle, et nous sommes heureux que cela se soit reflété dans votre séjour.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite dans la région. Si vous avez besoin de quoi que ce soit lors de votre prochain séjour, n'hésitez pas à nous le faire savoir.Cordialement,

Cher Phillipe,Nous vous remercions d'avoir partagé votre avis avec nous. Nous sommes ravis d'apprendre que vous avez apprécié notre super rooftop et que vous avez remarqué une amélioration du service. Vos commentaires sont précieux pour nous et nous aideront à continuer à nous améliorer.Nous sommes désolés d'apprendre que vous avez rencontré des difficultés avec la disponibilité des prestations. Nous allons examiner de plus près cette question afin d'assurer une expérience plus fluide pour nos clients.Concernant le bruit des chambres donnant sur la rue, nous comprenons votre préoccupation. Nous prendrons en considération vos remarques pour améliorer le confort de nos chambres à l'avenir.Nous apprécions votre retour et espérons avoir l'occasion de vous accueillir à nouveau pour vous offrir une expérience encore meilleure.Cordialement,

Gentile Massimiliano,Grazie per aver condiviso la sua esperienza con noi. Siamo felici di sapere che ha apprezzato la nostra ottima posizione, la vista dalla terrazza e le nostre camere recentemente ristrutturate.Il comfort e la soddisfazione dei nostri ospiti sono di estrema importanza per noi, e siamo lieti che si sia trovato bene durante il suo soggiorno.Speriamo di poterla accogliere nuovamente in futuro e di offrirle un'altra piacevole esperienza presso il nostro hotel.Cordiali saluti,

Dear James,Thank you for your positive feedback! We are thrilled to hear that you found your stay very comfortable and that you would definitely stay with us again. Ensuring our guests' comfort is our top priority, and we're delighted that we succeeded in providing you with a pleasant experience.We look forward to welcoming you back on your next visit. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,

Grazie per aver trovato il tempo di condividere il vostro feedback sul vostro recente soggiorno nel nostro hotel 4*.Siamo lieti di sapere che la nostra posizione centrale è stata un aspetto positivo per voi e ha reso più facile visitare la città. Tuttavia, siamo molto dispiaciuti di sapere che avete avuto problemi con alcuni aspetti del vostro soggiorno.Siamo particolarmente consapevoli del persistente odore sgradevole nella hall e ci scusiamo sinceramente per questo inconveniente. Abbiamo già preso provvedimenti per identificare e rimediare alla fonte di questo odore e siamo fiduciosi che non si ripeterà in futuro.Per quanto riguarda la sua camera, ci dispiace che l'abbia trovata datata e sporca. Il suo commento sulla polvere sui mobili ci ha colto di sorpresa, poiché diamo molta importanza alla pulizia di tutte le nostre camere. Avremmo gradito che ci avesse informato immediatamente, in modo da poter adottare le opportune misure correttive durante il suo soggiorno. Il vostro comfort e la vostra soddisfazione sono la nostra massima priorità.Prendiamo inoltre nota della sua osservazione sui rubinetti del bagno e ispezioneremo immediatamente la camera per risolvere il problema.Siamo lieti che abbiate apprezzato la nostra colazione. Ci sforziamo di offrire una varietà di piatti freschi e deliziosi per soddisfare tutti i nostri ospiti.Per quanto riguarda il parcheggio, comprendiamo che può essere complicato in una zona centrale della città. Tuttavia, teniamo conto dei vostri commenti in merito e cercheremo soluzioni per migliorare la situazione.Ci dispiace sinceramente che la sua esperienza complessiva non sia stata soddisfacente e saremmo lieti di poterla riaccogliere e mostrarle i miglioramenti apportati. La invitiamo a contattare la nostra Accommodation Manager, la signora Ana Carolina Giacomelli, all'indirizzo dirhbgt@hotelastonlascala.com per discutere più dettagliatamente della sua esperienza e per offrirle un gesto commerciale adeguato.Ci auguriamo che ci dia l'opportunità di offrirle un'esperienza migliore durante il suo prossimo soggiorno.

Dear Nawaid, Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our central location convenient. It's wonderful to know that you also appreciated our fantastic breakfast buffet. We strive to provide our guests with a memorable experience, and we're thrilled that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience next time, please feel free to let us know.Best regards,

Dear Guest,Thank you very much for your generous comment. We are always happy to hear that our guests can share great moments at Hotel Aston La Scala. Rest assured that your impressions will be shared with our teams.We look forward to welcoming you again in the near future.The management team

Cher Thibault,Nous vous remercions d’avoir pris le temps de laisser un avis concernant votre expérience au sein de notre établissement. Nous sommes ravis de voir que notre buffet petit déjeuner vous ai satisfait. Par ailleurs, nous faisons le maximum pour satisfaire notre clientèle et sommes navrés que votre séjour comporte quelques déceptions.Nos équipes prennent en comptes vos remarques, et sont mises à contributions pour l’amélioration de ces dernières. En vous remerciant d’avoir choisi l’Hôtel Aston La ScalaBien cordialement, l’équipe de Direction

Thank you for taking the time to leave such a wonderful review of your recent stay at our 4-star hotel. We are absolutely thrilled to hear that you had a 10/10 experience with us.It is truly rewarding for us to know that we lived up to your expectations and provided you with an exceptional stay. We strive to offer our guests the highest standard of service and comfort, and your feedback reassures us that we are successfully delivering on that commitment.Thank you again for choosing our hotel as your preferred accommodation. It was our pleasure to have you as our guest, and we genuinely appreciate your recommendation of our hotel to others. Should your travels bring you back to our area, we would love to welcome you back for another exceptional stay.

Kære Mogens,Tak for din anmeldelse, og vi er glade for at høre, at du værdsatte vores restaurant på 7. etage som en god facilitet. Vi sætter pris på din feedback og tager dine kommentarer omkring kø ved receptionen og elevatorerne alvorligt.Vi beklager eventuelle ulemper, du oplevede på grund af ventetider ved receptionen og elevatorerne. Vi vil undersøge dette nærmere for at identificere måder, hvorpå vi kan optimere processerne og forhindre for lange køer.Vi sætter pris på din ærlige feedback, da den hjælper os med at forbedre vores service. Vi håber, at du vil overveje at besøge os igen, så vi kan vise dig vores forbedringer.Tak for at vælge vores hotel, og vi ser frem til at byde dig velkommen igen.Venlig hilsen,

Estimado Roberto,Agradecemos sinceramente tu comentario y nos complace saber que, en general, tu experiencia fue positiva. Lamentamos cualquier inconveniente causado por la falta de estacionamiento. Entendemos que el estacionamiento puede ser una comodidad esencial para algunos huéspedes.Lamentablemente, debido a las limitaciones del espacio o ubicación, no siempre podemos ofrecer estacionamiento en el lugar. Sin embargo, estamos felices de ofrecer asesoramiento sobre opciones de estacionamiento cercanas o servicios de estacionamiento que podrían ser útiles durante tu estancia.Agradecemos tu comprensión y agradecemos que hayas elegido nuestro hotel. Esperamos tener la oportunidad de recibirte nuevamente y proporcionarte una experiencia aún más positiva en el futuro.Saludos cordiales,

Lieber Valentin,Vielen Dank für Ihre freundliche Bewertung und die lobenden Worte über unser Hotel. Es freut uns zu hören, dass Sie die Schönheit der Zimmer, die Größe und die Freundlichkeit unseres kompetenten Personals schätzen. Wir nehmen Ihr Feedback ernst und werden sicherstellen, dass wir die notwendigen Maßnahmen ergreifen, um sicherzustellen, dass unser Hotel weiterhin eine erstklassige Erfahrung bietet.Wir verstehen, dass einige Bereiche in die Jahre gekommen sind, und wir werden prüfen, wie wir diese Aspekte verbessern können, um sicherzustellen, dass unsere Gäste einen noch angenehmeren Aufenthalt haben.Vielen Dank für Ihre Anerkennung der Sauberkeit und insgesamt positiven Erfahrung. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße,

We are delighted to learn that you had a positive experience during your stay and that our facilities and services met your expectations. Our team strives to create a comfortable and enjoyable environment for all our guests, so it is indeed rewarding to know that we succeeded in providing you with a pleasant stay.At the same time, we acknowledge your rating of 8 out of 10 and understand that there might be areas where we can further improve. As we are constantly working towards enhancing our services, we value your comments and will take them into consideration for future developments.Should you have any specific suggestions or concerns, we would be grateful if you could share them with us. Your feedback is invaluable to us as it allows us to continually evolve and provide the best possible experience for all our guests.Thank you once again for choosing our hotel, and we hope to welcome you back soon for another memorable stay.

Thank you for choosing our 4* hotel for your recent stay and for taking the time to share your feedback. We appreciate your kind rating of 4/5 and are glad to hear that your overall experience with us was positive.Once again, we sincerely thank you for your review and for choosing our hotel. We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience.

Dear Mary,Thank you for taking the time to share your thoughts about your stay. We appreciate your feedback, as it helps us identify areas for improvement. We're glad to hear that you found our location convenient for exploring the nearby areas.However, we regret to learn that your experience with the hotel did not meet your expectations. We apologize for any inconvenience caused by rooms in disrepair and any noise disturbances outside. Your comments regarding the room standards have been duly noted, and we will be assessing and addressing these concerns to enhance our guests' experience.We also apologize if our staff did not meet your expectations in terms of knowledge and accommodation. We take this seriously and will provide additional training to ensure our team is well-prepared to assist guests effectively. If there were language barriers, we appreciate your understanding and will work on improving communication for the benefit of our international guests.We value your honest feedback and hope that you might consider giving us another chance to provide you with a better experience in the future.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.Best regards,

Kære Annie,Mange tak for din positive anmeldelse og de smigrende ord om vores hotel. Det glæder os at høre, at du nød din tid hos os, og vi sætter pris på din anerkendelse af vores servicemindede personale, tagterrasse med pool og den fantastiske udsigt over havet.Det er også glædeligt at læse, at du satte pris på vores fantastiske beliggenhed ved Plads Messena, gågaden og den gamle by. Vi er glade for, at dit værelse opfyldte dine forventninger med en god minibar, snacks og fri kaffe/the.Vi beklager, at restauranten kun havde to gæster søndag aften, men det er godt at høre, at du fandt alternative spisesteder i den gamle by. Vi sætter pris på din ærlige feedback, da den hjælper os med at forbedre vores service.Vi ser frem til at byde dig velkommen igen, og tak for at vælge vores hotel.Venlig hilsen,