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Aparthotel

The Maples Niseko

5.0 star property
Luxurious ski aparthotel with ski-in/ski-out access

Choose dates to view prices

Photo gallery for The Maples Niseko

3 Bedroom Yotei Panorama Penthouse Suite | 1 bedroom, premium bedding, in-room safe, soundproofing
1 bedroom, premium bedding, in-room safe, soundproofing
Fridge, microwave, stovetop, coffee/tea maker
Interior detail
View from property
The Maples Niseko, near Niseko Mountain Resort Grand Hirafu, offers a full-service spa and ski-in/ski-out access. Enjoy downhill skiing, on-site equipment rental, and dining at R Niseko from breakfast to dinner. Free in-room WiFi, tour assistance, and luggage storage are provided.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Breakfast available
  • Spa
  • Laundry
  • Air conditioning
  • Outdoor Space
The current price is ₩259,407
₩290,541 total
Sep 25 - Sep 26

Room options

Check availability for these dates

Tonight

Sep 18 - Sep 19
Check availability for tonight Sep 18 - Sep 19

Tomorrow

Sep 19 - Sep 20
Check availability for tomorrow Sep 19 - Sep 20
Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Studio

1 bedroom, premium bedding, in-room safe, soundproofing

Deluxe Studio

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Accessible Room

1 bedroom, premium bedding, in-room safe, soundproofing

Superior Accessible Room

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Separate bedroom
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio (Level 1)

1 bedroom, premium bedding, in-room safe, soundproofing

Superior Studio (Level 1)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio

Superior Studio | 1 bedroom, premium bedding, in-room safe, soundproofing

Superior Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Separate bedroom
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 3 Bedroom Penthouse Suite

3 Bedroom Penthouse Suite | Living area | Flat-screen TV, Netflix, streaming services

3 Bedroom Penthouse Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 125 sq m
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for Deluxe Studio

1 bedroom, premium bedding, in-room safe, soundproofing

Deluxe Studio

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
Separate bedroom
  • 41 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Yotei Penthouse Suite

2 Bedroom Yotei Penthouse Suite | 1 bedroom, premium bedding, in-room safe, soundproofing

2 Bedroom Yotei Penthouse Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 145 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite

2 Bedroom Suite | 1 bedroom, premium bedding, in-room safe, soundproofing

2 Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 68 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Penthouse Suite

1 bedroom, premium bedding, in-room safe, soundproofing

2 Bedroom Penthouse Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 70 sq m
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for Penthouse Studio

Penthouse Studio | 1 bedroom, premium bedding, in-room safe, soundproofing

Penthouse Studio

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Premier Suite

1 bedroom, premium bedding, in-room safe, soundproofing

2 Bedroom Premier Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 125 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room

1 bedroom, premium bedding, in-room safe, soundproofing

2 Bedroom Suite with Tatami Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 102 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 4 Twin Beds and 1 Twin Futon OR 2 King Beds and 1 Twin Futon

View all photos for 3 Bedroom Premier Suite (Dual Key)

1 bedroom, premium bedding, in-room safe, soundproofing

3 Bedroom Premier Suite (Dual Key)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 161 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Living area | Flat-screen TV, Netflix, streaming services

3 Bedroom Yotei Panorama Penthouse Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 214 sq m
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for 3 Bedroom Yotei Penthouse Residence

1 bedroom, premium bedding, in-room safe, soundproofing

3 Bedroom Yotei Penthouse Residence

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 266 sq m
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds OR 3 King Beds

View all photos for 4 Bedroom Yotei Penthouse Residence (Dual Key)

Flat-screen TV, Netflix, streaming services

4 Bedroom Yotei Penthouse Residence (Dual Key)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Dining table
Flat-screen TV
Washer/dryer
  • 307 sq m
  • 4 bedrooms
  • Sleeps 10
  • 8 Twin Beds OR 4 King Beds
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About the neighborhood

Kutchan is home to The Maples Niseko. Niseko Mountain Resort Grand Hirafu and Niseko Hanazono Resort are worth checking out if an activity is on the agenda. Rusutsu Resort and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. Take in the nearby slopes with skiing, or check out other outdoor activities such as snowmobiling, snow tubing, and sledding.
Visit our Kutchan travel guideOpens in a new window
View more Aparthotels in KutchanOpens in a new window
Map
204-27, 29, 36, 47 Yamada, Kutchan, Hokkaido, 044-0077

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 1 min walk - 0.0 km
  • Niseko Takahashi Dairy Farm - 9 min drive - 6.8 km
  • Kutchancho Asahigaoka Ski Area - 11 min drive - 7.8 km
  • Niseko Annupuri Gondola - 14 min drive - 12.1 km
  • White Isle Niseko Snowmobile Park - 19 min drive - 16.1 km

Getting around

  • Kutchan Station - 9 min drive
  • New Chitose Intl. Airport (CTS) - 118 min drive

Restaurants

  • ‪% Arabica - ‬1 min walk
  • ‪Toshiro's bar - ‬1 min walk
  • ‪ristorante pizzeria “r niseko” - ‬1 min walk
  • ‪Jam Cafebar - ‬4 min walk
  • ‪Wild Bill's - ‬4 min walk

About this property

The Maples Niseko

Luxurious ski aparthotel with ski-in/ski-out access
With direct access to the slopes, The Maples Niseko makes guests feel at home with amenities like a restaurant and a full-service spa. Each apartment provides free WiFi and free wired Internet, a flat-screen TV with Netflix, and a kitchen with a refrigerator, a stovetop, and a microwave. Added amenities include premium bedding, a coffee/tea maker, and a rice cooker.
The Maples Niseko offers 105 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Accommodations at this 5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions come with Netflix.

Recreational amenities at the aparthotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is open daily.

Property amenities

Ski

  • Close to skiing
  • Downhill skiing on site
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow tubing nearby

Pool/Spa

  • Full-service spa

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 2 spaces per unit)

Family friendly

  • Children stay free (see details)

Restaurants on site

  • R Niseko

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Rice cooker
  • Stovetop
  • Toaster

Dining

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • A restaurant
  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV
  • Netflix
  • Streaming services

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Lockers
  • Luggage storage
  • Safe
  • Tour and ticket assistance
  • Vending machine

Things to do

  • Downhill skiing
  • Pilates classes
  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access
  • Snow sports gear
  • Snowboarding
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 105 units
  • 2,018 buildings
  • 6 floors
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Intuition Niseko, 38 Kabayama, Niseko, 044-0078 Niseko]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Intuition Niseko, 38 Kabayama, Niseko, 044-0078 Niseko]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
Please note: The in-room smart TVs offer streaming video services only. Cable, satellite, or digital TV service is not available.

Renovations and closures

The following facilities are closed on Thursday:
  • Dining venue(s)

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for JPY 8000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 2.00 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 2200 for adults and JPY 2200 for children
  • Crib (infant bed) fee: JPY 8000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Housekeeping service is provided every 4 days.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Maples Niseko Hotel Kutchan
Maples Niseko Kutchan
The Maples Niseko Kutchan
The Maples Niseko Aparthotel
The Maples Niseko Aparthotel Kutchan

Frequently asked questions

Is The Maples Niseko pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Maples Niseko?

As of Sep 18, 2025, prices found for a 1-night stay for 2 adults at The Maples Niseko on Sep 25, 2025 start from ₩259,407, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Maples Niseko?

Self parking is free at this property.

What time is check-in at The Maples Niseko?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Maples Niseko?

Check-out is at 10 AM.

Does The Maples Niseko provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Maples Niseko located?

Set amidst the mountains, this ski-in/ski-out aparthotel in Kutchan is within 1 mi (2 km) of Niseko-Shakotan-Otarukaigan Quasi-National Park and Niseko Mountain Resort Grand Hirafu and close to winter sports such as snow tubing and snowshoeing. Annupuri and Noasc are also within 3 mi (5 km).

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Reviews

The Maples Niseko Reviews

9.2

Wonderful

9.4

Cleanliness

9.8

Location

8.6

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 57 out of 82 reviews
Rating 8 - Good. 16 out of 82 reviews
Rating 6 - Okay. 5 out of 82 reviews
Rating 4 - Poor. 2 out of 82 reviews
Rating 2 - Terrible. 2 out of 82 reviews

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel,
Stayed 3 nights in Feb 2025

10/10 Excellent

Gail

Liked: Cleanliness, amenities, property conditions & facilities, communication
With Ski in Ski out and locker provided, its really nice for a family getaway! Hotel condition is new, friendly and helpful staff, comfortable bed and dining area equipped with kitchen. we enjoyed the stay.
Stayed 4 nights in Mar 2025

8/10 Good

Rajinder Singh

Liked: Amenities, property conditions & facilities, communication
Great stay yet again! Easy access to the family slopes at the rear and convenience stores on the main street. The staff are lovely, friendly and very helpful.
Stayed 6 nights in Mar 2025

10/10 Excellent

Anton

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Maples is a great choice for larger groups. More basic in services than a hotel but the units are great - spacious and well equipped. Also a fantastic location.
Stayed 4 nights in Feb 2025

10/10 Excellent

Pui Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, truly ski in ski out, fantastic staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, room comfort, communication

Best service in any hotel I’ve stayed in

Incredible service, absolutely faultless the entire time, this might be a 3 star hotel but it felt like a 4 star hotel with 5 star service.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tan

Liked: Cleanliness, room comfort, communication

Very family friendly hotel

Wonderful ski-in ski-out resort, walking distances to eateries and marts. Super convenient. Staff are super friendly and helpful, even helped us book a restaurant and shuttled us there.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location and service! Wish they had an Onsen but otherwise perfect!
Stayed 5 nights in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location and very convenient for ski in/ski out. Nice 2 bed room apartment with all the amenities and nice view on the slopes, especially at night. Friendly staff, always there to help. Perhaps the only thing missing is a public bath within the property,
Stayed 4 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
1. Safety - every part of the door need access by using our room card. 2. Easily accessible to skii area. 3. Room is big and spacious. Everything in the room we need is there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great at the Maples.
Stayed 5 nights in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities, communication
What a wonderful place to stay, the staff are super friendly and are very helpful, the view from our room was superb, the easy of ski in and out was awesome with the ace quad just metre down a green run, no need to walk up to the lifts, then up the ace gondola to the other lifts. The apartment amenities were first rate, room sounds proof so it was nice and quiet. I highly recommend the maples
Stayed 4 nights in Dec 2024

10/10 Excellent

DATO WONG LAI

Liked: Cleanliness, staff & service, amenities
One of the best ski in hotel we stayed in Niseko, able to cook simple food, friendly staff and pick up and send to Hirafu welcome center service was great. We will definitely make the next booking again .
Stayed 5 nights in Feb 2023

10/10 Excellent

Hardi

Excellent
Stayed 7 nights in Mar 2024

10/10 Excellent

Parker

Liked: Cleanliness, room comfort, communication

Comfortable, Friendly, Convenient

The Maples Niseko is a beautiful accommodation with very attentive and friendly staff. We stayed for 1 week here and really enjoyed our time. The rooms were spacious, very clean and filled with amenities such as a dishwasher, rice cooker, kettle, chiller and freezer and a washer/dryer. The ski in/ski out was very convenient going to the lifts and coming back to the Maples with no extra walking required. The ski lockers are clean and spacious with enough room for multiple people’s gear in one locker. If you book rental equipment with Rhythm they have a special drop off area with a QR code to return for gear for you for ease of use, rather than carrying it all back. Loved our stay here and would definitely come back!
Stayed 7 nights in Feb 2025

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely property and staff. However, there is a overwhelming sulfuric/sewage smell issue, particularly in the bedrooms and the water that comes from the bathtub in the suite. The only solution is propping windows and doors open at all times. Though the smell may be attributable to the neighboring onsen facilities, the smell is too strong to be acceptable. If the Maples could figure out how to fix this, it would be a perfect stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

ALAIN

Liked: Cleanliness, property conditions & facilities, communication
Large condos. Really relaxing. Ski in ski out
Stayed 5 nights in Feb 2024

10/10 Excellent

Tsz Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious room

Very luxurious home. Good space, layout, use of furniture. Ski in and ski out. Direct access to lockers to store skis
Stayed 5 nights in Dec 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True ski in ski out property! Ski lifts right outside hotel door. We stayed in a 2 bedroom suite for 6 nights. In room washing machine was super helpful since we were traveling with kids. Close to restaurants and shopping. Hotel provided transport from hotel to Hirafu Welcome center which is where our shuttle bus from Chitose Airport dropped us off at.
Stayed 6 nights in Mar 2024

8/10 Good

byoungho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no breakfast service
Stayed 7 nights in Jan 2024

10/10 Excellent

Vivian Yee Nin

Liked: Cleanliness, property conditions & facilities
Pros: Great location in the middle of Hirafu. Ski-in-ski-out onto Ace Family Run Clean comfortable apartment with fully equipped kitchen. Good ski locker room. Walkable to shops and a few restaurants. Cons: There’s no other services or amenities in the property. No own shuttle bus.
Stayed 9 nights in Jan 2023

2/10 Terrible

Yilin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Dusty room, scratchy sheets, food from previous occupants under furniture, staff were completely unconcerned when alerted about the debris
Stayed 5 nights in Mar 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy & Uncomfortable

Dusty room, scratchy sheets, food from previous occupants under furniture, staff were completely unconcerned when alerted about the filth
Stayed 5 nights in Mar 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
We stayed at the 2 BR penthouse, which has breathtaking views of Mount Toya from all rooms. You get to soak in that image to your heart’s content. A definite highlight of our trip. You can also watch the sunrise from all windows. The hotel is modern and stylish and everything is new and in pristine condition. Because we came in spring, the hotel was almost empty, and there wasn’t anyone at the front desk, which was a little lonely. The hotel restaurant was closed, as were many others (even if it says open in search engines). My only suggestion to them is that out of the 4 pillows in each bed, they have two tall and two soft/flattish ones for belly sleepers. All 4 pillows in both beds were hard and tall, so I had sleep without.
Stayed 1 night in May 2024