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"An excerpt of a letter to the owner... It is with great disappointment that I write to inform you that our stay in unit 3 at Ballantyne Apartments, on Saturday October 13, was very unpleasant. Considering a cleaning fee of $70 was charged to my credit card before arrival, we were dismayed to find that the apartment was not properly cleaned; the bath towels had not all been laundered; there was a brown stain on the toilet seat that looked like faecal matter; multiple strands of hair were...

"Was disappointed in the size of the unit and also the balcony was over looking the neighbours property with scaffolding. The place was clean and beds comfy. The dishes were filthy though. Had to clean mugs and kettle before use, thoroughly. The key situation also has us on edge. It saw us put something at the front door for security. I wouldn’t stay more than one night and definitely not with more than 2 adults and 2 kids. Was very crowded. "

"Location is great"

"Great location for business travel, Great communication with Accommodation easy check in and out- clean rooms"

"We really enjoyed our stay here. Apartment was spacious, clean and very comfortable. It is also easy access to public transport. The only minor issues were the traffic noise from Pacific Highway, and low water pressure in the bathroom faucet 9.5/10"