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"The hotel lobby is quite beautiful and the location is absolutely perfect. It is right in the centre of town. My complaint is mainly the service. Some of the staff went above and beyond and were super friendly and personable, and others were quite cold and unwelcoming. My father was in the bath when someone entered his room for no reason. We went and complained and were told it was simply just a member of the supervisor team checking in on the room. We think this was so strange and unacceptable. They should know who is in a room and who is not before coming in. There was no knock on the door either when they came in making it quite an embarrassing experience. We reported it to reception and they didn't seem so bothered. "

"did not use."

"I stayed the night with my son prior to an early flight, rooms are big and comfortable with your own heater controls, bathroom was nice, and it was quiet."

"Highly recommended, room was amazing close to Hill Dickinson Stadium easy access to town. We loved the Spa "

"Staff were excellent and couldn’t be more helpful. "

"Great breakfast, comfy bed "

"Lovely hotel"

"Lovely welcome at reception. Family cabin room was very spacious. Food in restaurant was great, lovely staff. Bar with pool table and great range of cocktails etc Happy hour 2 for 1 great value. Less than 5 minutes walk from Lime Street Station. Parking available too. Excellent would stay again."

"Room was clean and had what We needed check in over complicated but staff nice. Location great for what We needed. Breakfast menu was limited and only luke warm on first day."