Breakfast, lunch and dinner served
Check availability

Reviews of Elmbank Hotel & Lodge

4 out of 5
Elmbank Hotel & Lodge
The Mount, York, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JEFFREY, Malden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place but if you have heavy luggage ask for room on 1st floor no elevator but staff is very nice
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Richard, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service
This hotel has loads of character. If you’re looking for something modern and high-tech, it’s probably not the place for you. But I felt like I got an authentic Yorkshire experience. The location is really good. Outside the city walls, so it’s easy to maneuver with a car. But only about a 10 minute walk from the center, so it was easy to get there (even in the middle of a rain storm, which I gather is not unusual). It’s unlikely I’ll travel again to York, as I feel I’ve checked it off the list. But if fate brings me there, I wouldn’t hesitate to stay at the Elmbank again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay over
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 30, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Alison, Chester le Street

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 30, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, beds so comfy and service was excellent!
Stayed 3 nights in Mar 2024
Response from Reception Team on Mar 24, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Gabrielle

Lovely characterful hotel
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 24, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good breakfast, had one evening meal there which was nice.
Stayed 3 nights in Mar 2024
Response from Reception Team on Mar 24, 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Karlee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building with a lot of charm, and I was very impressed by the room
Stayed 2 nights in Mar 2024
Response from Reception Team on Mar 17, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one night stay was lovely. Fuss free, early check in with a cheeky upgrade, the room was clean, warm and comfortable, and the staff were friendly and helpful. Breakfast was great the next morning. £18 for 24hr parking at the school. A short walk into York centre.
Stayed 1 night in Mar 2024

10/10 Excellent

Bethany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the hotel was in walking distance of the town centre, but far enough away from the hustle and bustle so was quiet at night. Felt safe, room was clean and a big room so great for the three of us sharing.
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 30, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words about the hotel!

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, lovely room.easy to get bus into York if you don't fancy the walk.
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 17, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place - a bit of lack of communication regarding food ….. apart from that really lovely
Stayed 1 night in Mar 2024
Response from Reception Team on Mar 17, 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback and we apologise about the lack of communication you faced regarding food.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Loved the architecture - the art deco windows. The staff were few in numbers but extremely helpful in making your?stay comfortable. I would stay there again.
Stayed 2 nights in Feb 2024
Response from Reception Team on Mar 17, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

8/10 Good

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Like the age of the main building ; the art nouveau style . Colours of decoration compliment the building .
Stayed 1 night in Feb 2024
Response from Reception Team on Mar 17, 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
There was a problem with our booking (not the hotel’s fault) which the person checking us in dealt with professionally. Each contact with a staff member was positive - they were friendly and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

mark, Cleckheaton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with period/original features well positioned for walking in to York and racecourse. Not much parking however a school right next door offered ample parking at £18 for 24 hours.
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 27, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and stay
Stopped in the courtyard room. Was absolutely gorgeous. Breakfast was delicious. Will be booking again.
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 20, 2024
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 Excellent

Charlie

Stayed 1 night in Feb 2024
Response from Reception Team on Feb 20, 2024
Thank you for your 10 out of 10 review, we appreciate your positive feedback!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Only downside is the lack of parking spaces
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 16, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, a great bar and decor
Stayed 3 nights in Feb 2024
Response from Reception Team on Feb 14, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Reception Team on Feb 14, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elmbank is a wonderful place to stay in York. The price is right, the building is gorgeous, the bar and restaurant are lovely & cosy spots to chill, the staff are friendly, the room was comfortable and decorated beautifully, parking was available.
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 14, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback and the kind words!

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the decor, and the bathroom and beds are fab!
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 14, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite couple of days
Our second visit to Elmbank for a couple of nights as we passed through York on our way home. The rooms are well appointed, clean an have more flare you often see. We ate in the restaurant the first night and those serving us couldn't have done more to help.
Stayed 2 nights in Feb 2024
Response from Reception Team on Feb 15, 2024
Thank you for the 8 out of 10 review, we appreciate the positive feedback and the kind words about our Hotel and features.

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Weekend in York
Loved the hotel decor. The tiles in the bathroom were beautiful. I love art deco. The room a fair size. The bed was really comfy to sit and relax in but a bit too firm to sleep in comfortably. The room was also very dusty. We didn’t eat in the restaurant but it looked beautiful. Staff were friendly and helpful.
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 15, 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback and your kind words about the Hotel in general and our staff.We apologise for the dust in the room and we will make sure that this is passed over to our Housekeeping manager.

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has been decorated in an art deco style with lots of oak panelling. It’s quite dark inside but cosy on a winters day. Rooms were nicely decorated and generally in good order. The reception and breakfast staff were fabulous and they had gluten free options 👍👍
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 4 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Really lovely hotel. We were in a really spacious family room with a seating area, which was a real bonus. We loved the decor. Would really recommend it
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly hotel but minimal parking availability
Stayed 2 nights in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property, fabulous breakfast and helpful and friendly staff
Stayed 2 nights in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a courtyard classic room, which was excellent. Special mention to the gentleman on reception / bar, around midnight. Couldn’t have been more helpful and gave us plenty of insight & ideas for our break. ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying here and it did not disappoint! can’t wait to come back
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from Reception Team on Feb 2, 2024
Thank you for the 10 out of 10 review, we appreciate the positive feedback!

6/10 Okay

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Birthday night away
This was an over night stay booked for my birthday. Our room was lovely and the walk in shower was amazing. Nice bottles of water in the fridge and all the finishing touches like hairdryer, iron, ironing board, luggage stand etc. The bed was a king and super comfortable x I don’t want to be negative but the trip was special and supposed to be a relaxing break away. Workmen woke me up at 7.55am and the noise kept going. I thought they were on the roof but when I mentioned it to reception they said it was plasterers in another room. Not acceptable for people wanting to relax. Our window was also filthy and i know this sounds picky but it might be a good idea to get it cleaned.
Stayed 1 night in Jan 2024
Response from Reception Team on Feb 15, 2024
Thank you for your review, we appreciate the feedback and the kind words about the Hotel and our features in the room.We apologise for the noise of the workmen that disturbed your stay at an early time in the morning, we surely don't aim to cause any distress to our guests so they should have been more aware of noises and guests around.We hope that this issue will not stop you from staying with us again.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good experience on the whole. We stayed in a house deluxe room and the decor and facilities were excellent. Bathroom really clean and beautifully decorated. Tried to order room service via the App but was told by reception that they’d had a busy Sunday lunch and were re-setting the tables etc so that might be why service was not available. Receptionist was very good and suggested I just ring through my order. Booked a table in the restaurant in the end. Food was lovely. One suggestion, a few child friendly options/portions would be good. Parking wasn’t an issue as it was Sunday so managed to get a space on the road outside the hotel. All staff were professional and helpful. Perfect location if you’re happy with a 10 minute walk into town and great location if you want to go to York races.
Stayed 1 night in Jan 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central stay
The hotel lobby area is very nicely presented. The rooms are sizeable with a great size bed. The shower was of good quality. Breakfast in the morning was particularly good.
Stayed 1 night in Jan 2024
Response from Reception Team on Feb 2, 2024
Thank you for the 10 out of 10 review, we appreciate the positive feedback!

8/10 Good

Kailumb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reception Team on Jan 27, 2024
Thank you for your 8 out of 10 review, we appreciate the feedback!

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Elmbank hotel , cant comment on the food as we ate out , the only fault i had was room service came around at 10am and when we asked if they could come back later they said they would , we returned to our room later that night and it had nt been changed and no clean towels , a member of staff sorted this straight away , so wasnt to much of a problem , i would definately stay again , thanks for a lovely break .
Stayed 3 nights in Dec 2023

10/10 Excellent

P D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beautiful hotel.
Comfortable, clean room in a beautiful hotel. Friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Reception Team on Jan 27, 2024
Thank you for your 10 out of 10 review, we appreciate the positive feedback!

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great visit to York
Hotel was just great, comfortable room, great food, breakfast was lovely. Room needed a little maintenance but noo issues, beautiful decoration and quality fittings. Best shower lve been in, water pressure amazing. Staff lovely and the building art deco inside, does not do it justice from how it looks outside, would definitely stay again.
Stayed 1 night in Jan 2024

8/10 Good

sharan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Really stylish and large boutique hotel. Great service, breakfast and rooms. Room was somewhat cold due to a possible heating issue and age and style of building. However it was a cold weekend in Jan!
Stayed 1 night in Jan 2024
Response from Reception Team on Feb 10, 2024
Thank you for your 8 out of 10 review, we appreciate the positive feedback!

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is like a hidden gem. It is a lovely building on the outside but the moment you walk inside, it kinda takes your breath away. The architecture/art that has gone into the place when it was built is amazing and they have kept everything almost original and even the modern decor is stunning. The room was brilliant. We got a free upgrade so that was nice. Really convenient location and parking. Staff were very professional and friendly. There were even staff there that weren't on shift that were being helpful. We were in the bar having a drink as a few of the staff were after their shifts and the night manager saw that we were looking at all the amazing architecture so he asked anither member of staff on shift to get us a booklet of info on all the history of the place and then came over himself to tell us about the place and give us a little tour. Just couldn't fault the place. Will definitely try and get back as we loved it.
Stayed 1 night in Jan 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience - beautiful hotel (rooms, lobby, restaurant), large room (triple lodge), yummy food, cute bar area. The restaurant is good, but they sometimes have events booked so it's not available - best to make a reservation to be sure. It's a bit of a long walk to get to the Minster (25 minutes), but not so far as it's not doable. Just bring comfy shoes!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a brilliant size and had everything you needed, the tea making station was brilliant and came with a coffee machine if needed, the amenities were fantastic
Stayed 2 nights in Jan 2024
Response from Reception Team on Feb 2, 2024
Thank you for the 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception Team on Jan 8, 2024
Thank you for your 10 out of 10 review, we appreciate the feedback!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Team on Jan 8, 2024
Thank you for your 10 out of 10 review, we appreciate the feedback!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Team on Jan 8, 2024
Thank you for your 10 out of 10 review, we appreciate the feedback!

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was spacious and clean. There was a parking option, which was nice since we rented a car, however, it was first come, first serve, and you would have to pay 10 pounds a night for the parking. Staff was great and it was a lovely hotel.
Stayed 2 nights in Dec 2023
Response from Reception Team on Feb 2, 2024
Thank you for the 5 out of 5 review, we appreciate the positive feedback!

10/10 Excellent

DIANE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception Team on Jan 8, 2024
Thank you for your 5 out of 5 review, we appreciate the feedback!

6/10 Okay

Colleen

Stayed 2 nights in Dec 2023
Response from Reception Team on Jan 8, 2024
Thank you for your 6 out of 10 review, we appreciate the feedback!